MasonHub
MasonHub is a US 3PL and order management software provider delivering bi-coastal ecommerce fulfillment, dynamic kitting, returns, and EDI dropship automation for direct-to-consumer Beauty, Fashion, and Wellness brands.
- Company typePrivate
- Founded2018
- HeadquartersRancho Cucamonga, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What MasonHub does
MasonHub is a US-based third-party logistics (3PL) provider and software company founded in 2018 and headquartered in Rancho Cucamonga, California. The company delivers end-to-end ecommerce fulfillment for direct-to-consumer brands in the Beauty, Fashion, and Health & Wellness verticals, operating two 200,000 sq ft bi-coastal fulfillment centers in Fontana, CA and Wilkes-Barre, PA that together enable two-day ground shipping to roughly 90% of US customers. Its proprietary offering, the MasonHub Platform, is a cloud-based Order Management System that provides real-time inventory visibility, dynamic kitting and bundling, split-order smart routing, presales and backorder management, returns orchestration, and a Fulfillment Automation Marketing Engine (FAME) that triggers targeted unboxing experiences based on order attributes.
The platform is exposed via a public API (docs.masonhub.co/api/v1) and integrates natively with Shopify, Magento, NetSuite, Amazon, eBay, SPS Commerce (EDI), and the returns stack (Happy Returns, Loop, Returnly) as well as Route for shipping protection. MasonHub reports a 99.9% shipping accuracy SLA and claims customers achieve 20-30% lower shipping costs versus prior arrangements. Named customers include Vegamour, Carbon38, Kusshi, Left On Friday, Thirteen Lune, Bala Bangles, The Perfect Jean, Bathing Culture, Corpus, Iconic London, Ceylon, and Ranavat.
MasonHub generates revenue through managed-service 3PL contracts (warehousing, pick/pack, shipping, returns, value-added services such as kitting) and transaction-based freight services (LTL, FTL, sprinter van, LCL, FCL) leveraging discounted carrier networks. Pricing is custom and quote-based, typically structured as multi-year enterprise contracts with dedicated on-site account management, weekly one-on-ones, and quarterly business reviews. The company is privately held, has raised approximately $21.6 million in cumulative venture funding (notably a $15M Series A in November 2021 led by Autotech Ventures with Evolution VC Partners and Salesforce Ventures), and employs 51-100 people. The company holds SOC 2 Type 2 certification and is GDPR- and CCPA-compliant.
MasonHub firmographics
Firmographics- Name
- MasonHub
- Legal name
- MasonHub, Inc.
- Website
- https://masonhub.co
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MasonHub is a US 3PL and order management software provider delivering bi-coastal ecommerce fulfillment, dynamic kitting, returns, and EDI dropship automation for direct-to-consumer Beauty, Fashion, and Wellness brands.
- Ownership category
- akta.pro rank
MasonHub industry classification
Industry- Product category
- Third-Party Logistics (3PL) & Fulfillment Services
- NAICS
- Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430)
- SIC
- Services-Equipment Rental & Leasing, Nec (7359)
- akta.pro primary industry
- Third-Party Logistics (3PL) Fulfillment Providers (CRAFAMAA)
- akta.pro secondary industry
- Omnichannel Retail Fulfillment (BOPIS/Ship-from-Store Support) (TLAIADAB)
Keywords
Where MasonHub is headquartered
LocationHeadquarters
- HQ city
- Rancho Cucamonga
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
MasonHub business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- 3PL Fulfillment Services: MasonHub provides end-to-end third-party logistics services including warehousing, order management, pick and pack, shipping, and returns processing. Revenue is generated through fulfillment fees based on order volume, storage fees, and value-added services like kitting and assembly. The company operates on a service contract model with custom pricing based on brand needs.
- Freight Services: Freight management including LTL, FTL, sprinter van, box truck, LCL, and FCL shipping. They leverage discounted carrier partner networks to offer 30-60% savings compared to standard carrier rates. Freight revenue is transaction-based on shipment requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom pricing based on order volume and services required |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
MasonHub product offering
Product offeringCore offering
MasonHub is a third-party logistics (3PL) provider that combines a proprietary cloud-based Order Management System with bi-coastal fulfillment operations to serve direct-to-consumer beauty, fashion, and wellness brands. The offering bundles warehousing, pick-and-pack, shipping, returns, kitting, and EDI-compliant omnichannel distribution under custom multi-year service contracts. The platform integrates natively with Shopify, Magento, Amazon, eBay, and NetSuite to deliver real-time inventory visibility, smart order routing, and analytics across retail, wholesale, and DTC channels.
Product overview
MasonHub offers a unified fulfillment platform combining proprietary order fulfillment software with comprehensive 3PL services for omnichannel commerce brands. The core offering centers on The MasonHub Platform for real-time supply chain visibility and order management, supported by integrated services including ecommerce fulfillment, omnichannel fulfillment, kitting and assembly, inventory management, order management, shipping and logistics, returns management, and bi-coastal warehousing. Add-on capabilities include Fulfillment Automation Marketing Engine (FAME) for targeted unboxing experiences, dynamic kitting and pre-kit bundling for product customization, oversell policy management for backorders, and supply chain analytics. The platform integrates natively with major ecommerce platforms (Shopify, Magento), marketplaces (Amazon, eBay), ERP systems (NetSuite), and returns platforms (Happy Returns, Loop, Returnly, Route), plus EDI connectivity via SPS Commerce for retail dropship automation.
Differentiator
Problem solved
Functional benefit
Products and services
- The MasonHub Platform (Order Fulfillment Software) Cloud-based order fulfillment software that provides real-time end-to-end supply chain visibility — inventory, fulfillment status, customer support, returns, and allocation — across all sales channels, with native integrations to Shopify, Magento, Amazon, eBay, NetSuite, and shipping carriers via API.
- Ecommerce Fulfillment End-to-end ecommerce fulfillment service bundling warehousing, inventory management, order processing, efficient shipping, and hassle-free returns with real-time tracking and demand forecasting for DTC brands.
- Omnichannel Fulfillment Multi-channel fulfillment integrating retail, wholesale, Amazon FBA/FBM, marketplaces, and dropshipping with vendor compliance expertise and EDI-compliant order processing.
- Kitting & Assembly Dynamic kitting and assembly services including pre-kitting, on-demand dynamic kitting, and kit-at-pack for customized unboxing experiences and subscription boxes.
- Inventory Management Real-time inventory tracking, demand forecasting, and inventory control with SKU-level visibility across all warehouses, supporting cross-docking and lot expiry management.
- Order Management Centralized order processing across multiple sales channels with real-time synchronization, automated verification, smart routing, and cost-effective fulfillment execution.
- Shipping & Logistics Personalized shipping and logistics services with international capabilities, discounted shipping rates, same-day pick-pack-ship, and real-time carrier tracking.
- Returns Management & Reverse Logistics Complete returns processing with quality control, refurbishment, streamlined exchanges, and automated refund processing integrated with Happy Returns, Loop, and Returnly.
- Warehousing & Storage Bi-coastal warehousing and storage in Fontana, CA (West Coast, 200,000 sq ft) and Wilkes-Barre, PA (East Coast, 200,000 sq ft) with temperature control, lot expiry management, and advanced security.
- EDI Compliance Electronic Data Interchange compliance for error-free communication with retailers, streamlining order processing, invoicing, and shipping documentation.
- Freight Services Freight management with LTL, FTL, sprinter van, box truck, LCL, and FCL options, offering 30-60% savings versus standard carrier rates for inbound, outbound, and inter-facility transfers.
Quantifiable outcome
- 20-30% reduction in shipping costs for customers
- +3 more outcomes
Companies that use MasonHub
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles3 records
MasonHub technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature9 records
MasonHub partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- SPS CommercecoreSPS Commerce is a leading EDI solutions provider with direct pre-built connections to thousands of retailers. The integration enables automated dropship order management and EDI compliance without additional technical investment.
- CortinacoreCortina is marketplace software built by retailers for retailers. Their partnership enables brands to sell additional products on their own sites without inventory or capital risk. Cortina helps brands increase GMV, AOV, and LTV through curated marketplace experiences.
- RoutecoreRoute is a fully integrated suite of ecommerce tools that powers revolutionary post-purchase experiences. They help prevent lost and damaged packages. MasonHub has helped Route clients protect over 30,000 packages resulting in approximately $4 million of protected revenue.
- Happy ReturnscoreHappy Returns offers box-free in-person returns which can be aggregated to reduce shipping costs. They maintain a network of over 2,600 Return Bar locations where online shoppers can drop off returns in person. Integration enables automated RMAs and streamlined returns processing.
- LoopcoreLoop Returns incentivizes customers submitting a return to exchange the item with one click rather than return it. The integration streamlines returns using data from returns forms and policy to automatically approve or deny requests.
- ReturnlycoreReturnly automatically creates international return labels to get packages through customs. Shoppers can request refunds in local currency. Their Green Returns program makes real-time decisions on whether items can be resold if returned.
- ShopifycoreNative integration with Shopify ecommerce platform allowing brands to connect their stores and sync orders, inventory, and fulfillment data.
- NetSuitecoreIntegration with NetSuite ERP enabling seamless data synchronization between order management and business systems.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
MasonHub competitors and assessment
Company assessmentDirect peers
- ShipBob: ShipBob is a tech-enabled 3PL providing warehousing, fulfillment, and shipping for DTC ecommerce brands across multiple categories. Directly comparable to MasonHub in target market (mid-market DTC), service offering (warehousing + OMS software), and go-to-market (enterprise sales to scaling brands).
- ShipMonk: ShipMonk operates a multi-node fulfillment network with proprietary OMS technology serving SMB and mid-market ecommerce brands. Comparable to MasonHub in core 3PL offering, technology-forward approach, and focus on omnichannel ecommerce fulfillment.
- Deliverr (Shopify): Deliverr was a tech-enabled 3PL acquired by Shopify that provided fast fulfillment for ecommerce brands with marketplace and DTC integration. Highly comparable to MasonHub's technology-first 3PL model, though now part of Shopify's broader fulfillment ecosystem.
- Red Stag Fulfillment: Red Stag Fulfillment provides ecommerce fulfillment with a focus on large, heavy, and high-value items across multiple US locations. Comparable to MasonHub in 3PL fulfillment services with bi-coastal-style infrastructure and technology integration.
- Rakuten Super Logistics: Rakuten Super Logistics (formerly Webgistix) operates a nationwide fulfillment network serving ecommerce brands with proprietary OMS technology. Comparable to MasonHub in 3PL services, technology platform, and multi-channel ecommerce support.
- Whiplash: Whiplash (formerly iDrive Fulfillment) provides tech-enabled ecommerce fulfillment and freight services for omnichannel brands. Directly comparable to MasonHub in 3PL services, omnichannel support, and technology integration.
- Whitebox: Whitebox operates a fulfillment-as-a-service platform that combines technology and warehousing for DTC brands. Comparable to MasonHub in technology-augmented 3PL model and DTC focus.
Emerging players
- Quiet Platforms: Quiet Platforms is a tech-enabled fulfillment network built for DTC and omnichannel brands. Comparable to MasonHub's tech-forward 3PL approach and focus on omnichannel ecommerce, though operating as a newer entrant.
- Flowspace: Flowspace is a flexible fulfillment network with proprietary software enabling on-demand warehousing across the US. Comparable to MasonHub in tech-enabled 3PL approach and DTC ecommerce focus, though operating with a marketplace-style network model.
Broad incumbents
- Fulfillment by Amazon (FBA): Amazon FBA is the dominant incumbent fulfillment service for ecommerce, offering warehousing, pick-pack-ship, and Prime-enabled delivery. Represents the scale incumbent against which all DTC-focused 3PLs including MasonHub compete.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
MasonHub social profiles
Digital presenceMasonHub compliance and trust
Trust signalCompliance3 records
MasonHub financial estimates
Financial estimateRevenue estimate
Valuation estimate
MasonHub leadership team
Management profileNumber of profiles
Profiles8 records
MasonHub funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MasonHub M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MasonHub
What does MasonHub do?
MasonHub is a third-party logistics (3PL) provider that combines a proprietary cloud-based Order Management System with bi-coastal fulfillment operations to serve direct-to-consumer beauty, fashion, and wellness brands. The offering bundles warehousing, pick-and-pack, shipping, returns, kitting, and EDI-compliant omnichannel distribution under custom multi-year service contracts. The platform integrates natively with Shopify, Magento, Amazon, eBay, and NetSuite to deliver real-time inventory visibility, smart order routing, and analytics across retail, wholesale, and DTC channels.
Is MasonHub a public or private company?
MasonHub is a private company. It is classified as venture growth investor backed and is currently operating.
When was MasonHub founded?
MasonHub was founded in 2018. It employs 51 to 100 people.
Where is MasonHub based?
MasonHub is headquartered in Rancho Cucamonga, United States, in the North America region.
How does MasonHub make money?
Two revenue lines are on record. 3PL Fulfillment Services are the primary driver. The others are freight Services.
Who are MasonHub's main competitors?
Direct peers on record are ShipBob, ShipMonk, Deliverr (Shopify), Red Stag Fulfillment, Rakuten Super Logistics, Whiplash and Whitebox. Emerging players are Quiet Platforms and Flowspace. Fulfillment by Amazon (FBA) is listed as a broad incumbent.
Does MasonHub have an API?
Yes. MasonHub provides a public API for developers to build integrations and automate fulfillment operations. The API enables connectivity with ecommerce platforms, shipping carriers, and supply chain tools. Documentation is available at docs.masonhub.co/api/v1. Developer documentation is at docs.masonhub.co/api/v1.
What industry is MasonHub in?
MasonHub's product category is Third-Party Logistics (3PL) & Fulfillment Services. Its primary akta.pro industry code is CRAFAMAA, Third-Party Logistics (3PL) Fulfillment Providers, with a secondary code of TLAIADAB, Omnichannel Retail Fulfillment (BOPIS/Ship-from-Store Support). Its NAICS code is 423430 and its SIC code is 7359.