VoiceBase
VoiceBase is a San Francisco-based speech analytics company serving data-driven enterprises with voice data analysis tools. Founded in 2010, it operates as a LivePerson affiliate with 51–100 employees.
- Company typePrivate
- Founded2010
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What VoiceBase does
VoiceBase, Inc. is a speech analytics provider founded in 2010 and headquartered in San Francisco, California. According to the company's positioning, it delivers speech analytics technology aimed at data-driven enterprises, presumably covering capabilities such as automated transcription, sentiment and keyword analysis, and conversion of recorded voice conversations into structured data for use in customer experience, quality assurance, and contact-center operations. VoiceBase operated as an independent venture-backed company for most of its history, raising approximately $31.5M across five disclosed funding rounds between 2010 and 2018 from a mix of early-stage investors including Band of Angels and Ecosystem Ventures. Headcount is reported in the 51–100 employee range.
VoiceBase, Inc. currently operates as a LivePerson Affiliate in the United States, indicating a parent-subsidiary or affiliated corporate relationship under LivePerson, Inc. (NASDAQ: LPSN). The sources do not specify whether this affiliation resulted from an acquisition, a long-standing commercial partnership, or another structural arrangement, nor the date on which it was established. As part of the LivePerson group, VoiceBase's speech-analytics technology is positioned to complement LivePerson's broader Conversational AI platform, including its Conversational Intelligence & Insights product line and Syntrix tooling for AI agent evaluation. VoiceBase's standalone product lineup, pricing model, customer roster, and revenue are not disclosed in the source data, limiting visibility into its independent operating economics.
VoiceBase firmographics
Firmographics- Name
- VoiceBase
- Legal name
- VoiceBase, Inc.
- Website
- https://voicebase.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- VoiceBase is a San Francisco-based speech analytics company serving data-driven enterprises with voice data analysis tools. Founded in 2010, it operates as a LivePerson affiliate with 51–100 employees.
- Ownership category
- akta.pro rank
VoiceBase industry classification
Industry- Product category
- Speech Analytics
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where VoiceBase is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
VoiceBase business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations
VoiceBase product offering
Product offeringCore offering
VoiceBase provides speech analytics software for the data-driven enterprise, enabling organizations to analyze voice and audio data to extract operational and customer insights. The platform is delivered as enterprise software and is positioned as part of the broader LivePerson conversational AI ecosystem.
Differentiator
Problem solved
Functional benefit
Products and services
- VoiceBase Speech Analytics Platform Speech analytics software for the data-driven enterprise, providing analysis of voice and audio data. The platform is positioned for enterprise customers needing to extract insights from voice/audio data.
Companies that use VoiceBase
Customer profileIdeal customer profiles1 record
VoiceBase technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
VoiceBase partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- LivePerson, Inc.coreVoiceBase is listed as a LivePerson Affiliate, indicating a parent-subsidiary or affiliated corporate relationship. VoiceBase, Inc. operates as part of the LivePerson corporate group headquartered in the United States.
Recent moves6 records
Expansion highlights1 record
VoiceBase competitors and assessment
Company assessmentDirect peers
- Observe.AI: Observe.AI provides AI-powered conversation intelligence and speech analytics for contact centers, including QA and agent coaching. It directly competes with VoiceBase in the same enterprise speech analytics niche.
- Tethr: Tethr is a conversation intelligence platform focused on speech analytics, agent coaching, and customer insights for enterprises. It is a direct niche competitor to VoiceBase in the call analytics space.
- CallMiner: CallMiner is a direct competitor in enterprise speech analytics, offering call analytics, QA, and customer insights platforms aimed at contact centers and data-driven enterprises—closely aligned with VoiceBase's positioning.
Broad incumbents
- Verint Systems: Verint is a large, established workforce engagement and speech analytics vendor serving enterprise contact centers. It competes with VoiceBase in call analytics and QA but offers a much broader portfolio.
- Genesys: Genesys is a major CCaaS and customer experience platform that bundles speech analytics and AI insights into its offering. It is comparable to VoiceBase's parent (LivePerson) and competes with VoiceBase analytics capabilities.
- NICE (NiCE Ltd): NICE provides enterprise contact center analytics, including speech and interaction analytics. It is a broad incumbent with overlapping capabilities to VoiceBase but operates as a much larger, multi-product vendor.
- Talkdesk: Talkdesk is a cloud contact center provider that has expanded into AI-powered analytics and speech insights. It is comparable to VoiceBase within LivePerson's portfolio and competes for enterprise CX analytics budget.
- Amazon Connect (Contact Lens): Amazon Connect Contact Lens is AWS's native speech analytics and QA service for cloud contact centers. It competes with VoiceBase at the platform level and benefits from hyperscaler scale.
Emerging players
- Chorus.ai (ZoomInfo): Chorus.ai provides conversation intelligence for sales and customer teams. It overlaps with VoiceBase on speech analytics but is narrower in scope and focused on revenue workflows.
- Gong.io: Gong offers conversation analytics and revenue intelligence, primarily in sales. It overlaps with VoiceBase on speech analytics and call insight generation, though it focuses more on revenue teams than broad enterprise QA.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
VoiceBase social profiles
Digital presenceVoiceBase financial estimates
Financial estimateRevenue estimate
Valuation estimate
VoiceBase leadership team
Management profileNumber of profiles
Profiles2 records
VoiceBase funding detail
Funding detailFunding overview
Funding rounds5 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VoiceBase M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VoiceBase
What does VoiceBase do?
VoiceBase provides speech analytics software for the data-driven enterprise, enabling organizations to analyze voice and audio data to extract operational and customer insights. The platform is delivered as enterprise software and is positioned as part of the broader LivePerson conversational AI ecosystem.
Is VoiceBase a public or private company?
VoiceBase is a private company. It is classified as corporate owned and is currently operating.
When was VoiceBase founded?
VoiceBase was founded in 2010. It employs 51 to 100 people.
Where is VoiceBase based?
VoiceBase is headquartered in San Francisco, United States, in the North America region.
Who are VoiceBase's main competitors?
Direct peers on record are Observe.AI, Tethr and CallMiner. Broad incumbents are Verint Systems, Genesys, NICE (NiCE Ltd), Talkdesk and Amazon Connect (Contact Lens). Emerging players are Chorus.ai (ZoomInfo) and Gong.io.
Does VoiceBase have an API?
No public API is recorded for VoiceBase.
What industry is VoiceBase in?
VoiceBase's product category is Speech Analytics. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its SIC code is 7372.