What Prefix does

PreFix is a subscription-based home maintenance service founded in 2016 and headquartered in Austin, Texas, operating across Austin, Dallas, Houston, San Antonio, and Colorado. The company sells a $49-per-month membership under which each customer is assigned a dedicated Home Manager who conducts recurring inspections, handles on-demand repair requests, and produces proprietary Home Health Reports that document the condition of the home over time. The offering is built on a labor-intensive field-service model: hourly work is billed at $55/hour, specialty projects are quoted per engagement, and higher-ticket Smart Home Safety Packages are sold at price points between $486 and $1,150.

The technology layer consists primarily of a customer-facing HomeHub portal that supports scheduling, communication, and delivery of the Home Health Report documents, but there is no disclosed use of AI or machine learning in the core product. Distribution combines direct-to-consumer acquisition in each metro with a notable institutional channel through a partnership with USAA, the US insurance carrier, which routes policyholders to PreFix as a maintenance provider. The business is venture-backed, having raised a disclosed ~$3.9M in equity across 2017 and 2019, with additional undisclosed rounds and a 2025 Decathlon Capital Partners facility. The company employs 51–100 people and is led by founder and CEO James Bilodeau. Revenue mechanics are straightforward: recurring membership fees form a baseline, augmented by transactional labor revenue, specialty project work, and attach product sales.

Name

Prefix

Legal name

PreFix Inc.

Website

https://prefixinc.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

PreFix is a subscription home-maintenance service that assigns each member a dedicated Home Manager for recurring inspections, repairs, and Home Health Reports across Texas and Colorado, distributed in part through USAA.

Ownership category

akta.pro rank

Product category

Home Maintenance Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment and Appliance Repair and Maintenance (81141), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

General Punch-List & Move-In/Move-Out Repairs (HSAGAAAO)

Keywords

• Home maintenance services
• Preventive maintenance plans
• Handyman repair services
• Home repair subscription
• Contractor management services

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure, Others

Revenue model

1. Monthly Membership Subscription: Core revenue stream from a monthly subscription membership. Members pay $49/month (for homes with one HVAC system) with no long-term contract required — cancel anytime. Homes with more than one HVAC system are charged at a slightly higher rate.
2. Hourly Labor Services: Home Managers perform general handyman tasks at $55/hour, with most tasks completed in an hour or less. This provides a per-transaction revenue layer on top of the subscription base, with most repairs completed efficiently at the flat hourly rate.
3. Specialty Services: Specialty services including HVAC, Carpentry, and Painting & Drywall are delivered by specialist teams or pre-vetted contractors at negotiated rates. Pricing for specialty services is provided at quotation rather than at standard hourly rates.
4. Pre-vetted Contractor Management: For work outside core services, PreFix recommends and manages pre-vetted specialist contractors at lower negotiated rates. While contractors perform the work, PreFix manages the relationship and coordination, earning revenue through the contractor network markup.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

PreFix operates a subscription-based home maintenance service that assigns each member a dedicated Primary Home Manager to handle on-demand repairs at a flat $55/hour rate, biannual 30-point preventive maintenance visits, and coordination of pre-vetted specialty contractors for HVAC, carpentry, painting, garage door, and seasonal work. The $49/month membership (no contract, cancel anytime) bundles proactive maintenance with on-call repair access, while add-on Smart Home Safety Packages provide professional installation of Google Nest, Ring, and Yale devices for individual homeowners and landlord/property manager accounts across Texas and Colorado.

Product overview

PreFix operates as a subscription-based home maintenance operating system offering a unified platform combining preventive maintenance, on-demand repairs, and specialty services. The core offering is the Home Maintenance Membership ($49/month) which includes the Primary Home Manager (assigned technician), biannual 30-point Preventive Maintenance visits, and handyman repairs at $55/hour. This core subscription is augmented by Specialty Services modules (HVAC, Carpentry, Painting, Garage Doors) and Smart Home Safety Packages for device installation. The product portfolio also includes Contractor Management for specialized work, Seasonal Services, and a customer portal (HomeHub) with Home Health Reports. Services are delivered through Home Managers in person, with text/email/call communication for scheduling. The company primarily serves individual homeowners in Texas markets (Austin, Dallas, Houston, San Antonio), with separate tracks for landlords/property managers and insurance company partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• PreFix Home Maintenance Membership Subscription-based home maintenance service ($49/month, no contract) for individual homeowners that includes a dedicated Primary Home Manager, biannual 30-point preventive maintenance visits, handyman repairs at a flat $55/hour rate, and access to pre-vetted specialty contractors at negotiated rates. Saves members 30-50% on repairs and up to $1,500 per year.
• Handyman Services General handyman repair services including plumbing, appliance repair, light fixtures, drywall patches, TV mounting, door adjustments, outlet replacement, and ceiling fan installation, performed by assigned PreFix Home Managers at a flat $55/hour rate.
• Specialty HVAC Services Heating, ventilation, and air conditioning services delivered by PreFix's specialty HVAC team or pre-vetted contractor partners, including AC diagnosis, condenser cleaning, thermostat replacement, and HVAC system repairs. Pricing provided at quotation.
• Specialty Carpentry Services Carpentry services including interior and exterior door replacement, trim repair, baseboard repair, cabinet repair, fence repair, deck repair, and dog door installation. Priced at quotation.
• Painting and Drywall Services Interior painting and drywall services including touch-ups, small drywall repair, accent walls, standard bedroom and bathroom painting, and fireplace/masonry work. Priced at quotation.
• Garage Door Maintenance and Installation Garage door services including tune-ups, roller replacement, spring replacement, opener replacement, calibration, belt and rail replacement, and full door installation.
• Contractor Management Management of PreFix's pre-vetted specialist contractor network for specialized work beyond the Home Manager's scope. PreFix negotiates rates and manages contractor relationships at no extra cost to members.
• Seasonal Services Seasonal home maintenance services including attic insulation, HVAC duct work assessment, off-season HVAC tune-ups, and irrigation system summerization.
• Smart Home Safety Packages Bundled smart home device installation packages with professional setup: Safety Essentials (Yale Smart Lock + Nest Doorbell Camera, $486), Enhanced Protection (adds Nest Floodlight Camera, $820), and Ultimate Security (adds two Nest Indoor Cameras, $1,150).
• Landlord and Property Manager Services Home maintenance subscription tailored for rental property owners and property managers, providing coordinated maintenance, preventive scheduling, and tenant repair management across multiple rental properties under one membership.

Quantifiable outcome

• Members save 30-50% on repairs compared to market rates
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

One partnership is on record.

• USAAcoreChannel Partner/ Reseller/ DistributorUSAA (United Services Automobile Association) has expanded its relationship with PreFix to provide home maintenance services to its members. USAA recommends PreFix to members, offering free first-year subscriptions in some cases. PreFix is featured on USAA's member benefit platform and has been covered in USAA-branded marketing materials. The partnership is designed to minimize the hassle and cost of home ownership for USAA members.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Frontdoor: Public company (FTDR) operating a subscription-based home warranty and on-demand repair service across the US. Directly comparable to PreFix in business model (paid membership, technician dispatch, contractor network) and target customer (homeowners seeking predictable home repair costs).
• HomeServe: Subscription home repair services company offering coverage for plumbing, HVAC, electrical, and appliance breakdowns via municipal and utility partnerships. Closely mirrors PreFix's recurring-revenue, single-utility-style home maintenance model, though typically oriented to utility bill-ons and warranty-style coverage rather than a dedicated home manager.
• Cinch Home Services: Provider of home warranty plans and on-demand home repair services, now part of Cross Country Home Services. Competes for the same 'one-call home repair' wallet that PreFix targets, with overlapping appliance, HVAC, and plumbing coverage.

Broad incumbents

• Angi (formerly Angie's List): Public company (ANGI) operating the largest US home-services marketplace, connecting homeowners with local pros for jobs ranging from handyman work to remodels. PreFix competes with Angi for the same homeowner repair dollars, but PreFix uses a dedicated, employed technician model while Angi is a transactional marketplace.
• Thumbtack: Well-capitalized home-services marketplace where homeowners post projects and receive bids from local pros. Comparable to PreFix in targeting homeowners seeking reliable home repair, but Thumbtack is a marketplace with no recurring relationship or dedicated technician.
• Porch Group: Public company (PRCH) building a vertical software and services platform around the move-in / home ownership journey, with home warranty and moving-services adjacencies. Comparable to PreFix in monetizing homeowners' ongoing maintenance needs, though distributed through partner software and warranty channels rather than a dedicated Home Manager.
• Neighborly (formerly Dwyer Group): Parent company of multiple franchise home-services brands (Mr. Handyman, Molly Maid, Aire Serv, Glass Doctor, etc.) offering recurring and on-demand home services. Comparable to PreFix as a multi-brand, multi-trade home services platform, though delivered via franchised technicians rather than employed Home Managers.

Emerging players

• Mr. Handyman: National franchise handyman and home repair brand under Neighborly. Directly comparable to PreFix in delivering scheduled, single-visit handyman services to homeowners, though relationship is project-based rather than subscription-based.
• Handyman Connection: Franchise-based handyman and home repair service operating across multiple US markets. Comparable to PreFix's general repair scope and homeowner target customer, but delivered as one-off or project engagements rather than a recurring membership.
• TaskRabbit: On-demand marketplace for handyman, cleaning, moving, and home repair tasks, owned by IKEA. Competes with PreFix for the homeowner handyman wallet, especially in dense urban markets where PreFix also operates, but is gig-economy based and transactional rather than subscription.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/prefixinc
• Facebookfacebook.com/prefixinc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds7 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prefix