What Good Doctor Technology Indonesia does

Good Doctor Technology Indonesia (PT Good Doctor Technology Indonesia) is a Jakarta-based digital health platform founded in 2019 that operates an integrated telehealth and healthcare ecosystem across Indonesia. The company connects users with a network of 6,000+ doctors, 4,000+ pharmacies, and health facilities in 100+ cities, offering 24/7 teleconsultation services with general practitioners and specialists, e-commerce-based medicine delivery, appointment booking, vaccination services, and health screening. Its mobile application is available on iOS and Android, and it also operates at least one physical clinic (GoodCare Clinic) in Kebayoran Lama, Jakarta, extending its digital platform with offline care.

The company's product suite is organized around two core B2B solutions: Layanan Rawat Jalan Digital (Digital Outpatient Service) combining teleconsultation and medicine delivery for corporate employee benefits, and Manajemen Kesehatan Populasi (Population Healthcare Management) covering preventive health programs and consumer healthcare services. It also offers a Brand Partnership module for co-marketing with FMCG pharmaceutical companies. Revenue is generated through transaction-based teleconsultation fees, pharmaceutical e-commerce transactions, recurring B2B subscriptions for corporate healthcare, insurance integration services, and brand partnership fees.

The go-to-market combines three motions: B2B enterprise sales targeting corporations, insurers, FMCG pharma firms, and government entities; direct-to-consumer acquisition through the mobile app and content marketing; and channel partnerships, most notably with Grab through the GrabHealth integration. The company has secured a $10 million Series A in October 2023 led by MDI Ventures (Telkom Indonesia's VC arm) with participation from Grab, and counts SoftBank and WhiteCoat among its investor base. It has also entered strategic partnerships with GSK for vaccination outreach and with the DKI Jakarta Health Office and USAID EpiC Indonesia for the Jak-Anter HIV/AIDS program, while stating a public target of reaching profitability within 18 months of the funding round.

Name

Good Doctor Technology Indonesia

Legal name

PT Good Doctor Technology Indonesia

Website

https://gooddoctor.co.id

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

Good Doctor Technology Indonesia is a Jakarta-based telehealth and digital health platform offering 24/7 teleconsultation, medicine delivery, and corporate population health management across Indonesia, serving employers, insurers, FMCG pharmaceutical firms, government agencies, and consumers through a network of 6,000+ doctors and 4,000+ pharmacies.

Ownership category

akta.pro rank

Product category

Telemedicine and Digital Health Services

NAICS

Offices of Physicians (6211), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Telemedicine platform
• Digital health services
• Online doctor consultation
• Corporate health benefits
• Medicine delivery

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Teleconsultation Fees: Paid teleconsultation features charged to users for accessing doctor consultations through the platform. Consultation fees are determined by GDT and vary by consultation type.
2. Pharmaceutical E-commerce: Sale and delivery of pharmaceutical products through the platform's e-commerce functionality. Products are sold by pharmacy partners through the platform.
3. B2B Corporate Healthcare Solutions: Enterprise contracts with companies for employee healthcare benefits, population health management programs, and preventive health services.
4. Insurance Integration Services: Healthcare services integrated with insurance products, serving insurance companies and their policyholders.
5. Brand Partnership and Co-marketing: Partnership programs with FMCG pharmaceutical companies for brand collaboration, co-marketing, and product distribution.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Good Doctor Technology Indonesia operates an integrated digital health platform that connects users with a national network of doctors, pharmacies, and laboratories. Its core offerings are a B2B Digital Outpatient Service combining 24/7 teleconsultation and medicine delivery, a B2B Population Healthcare Management solution for corporate wellness, and direct-to-consumer healthcare services including teleconsultation, online pharmacy, vaccination, and medical check-ups accessible through iOS/Android apps, the web, and the Grab super-app.

Product overview

Good Doctor Technology Indonesia operates as a telehealth and digital healthcare platform offering a multi-module ecosystem. The core platform consists of two main B2B solutions: Layanan Rawat Jalan Digital (Digital Outpatient Service) providing teleconsultation and medicine delivery, and Manajemen Kesehatan Populasi (Population Healthcare Management) for corporate health management. These core products are complemented by sub-products including GoodCare Clinic (physical clinics), Toko Kesehatan (online pharmacy), Vaccination services, Medical Check-up, Appointment Booking, and Personal Health Insurance. The platform serves both B2B (employers, insurance companies, FMCG/pharmaceutical companies, government) and B2C segments, connecting users with a network of 6,000+ doctors, 4,000+ pharmacies, and 100+ cities with official health laboratories across Indonesia.

Differentiator

Problem solved

Functional benefit

Brands

• GoodCare Clinic: A physical clinic operated by Good Doctor, offering offline healthcare services to consumers.

Products and services

• Layanan Rawat Jalan Digital (Digital Outpatient Service) B2B digital outpatient service providing 24/7 teleconsultation with doctors and medicine delivery for corporate employers, available in 200+ cities across Indonesia. Designed for companies that want to deliver comprehensive employee healthcare benefits digitally as a managed benefit.
• Manajemen Kesehatan Populasi (Population Healthcare Management) B2B population health management solution that helps companies optimize employee health through preventive health programs, health risk assessments, wellness initiatives, and consumer healthcare services. Targets employers seeking to reduce health-related productivity losses.
• Kemitraan Merek (Brand Partnership) B2B solution that allows FMCG and pharmaceutical companies to customize healthcare benefits and co-brand health services on the platform, aligning offerings with corporate identity and consumer reach goals. Used for co-marketing and product distribution.
• GoodCare Clinic Physical clinic locations providing in-person healthcare services, extending the Good Doctor telehealth platform with offline care options. Currently operates at least one clinic in Kebayoran Lama, Jakarta.
• Toko Kesehatan (Health Store / Online Pharmacy) Online pharmacy store offering pharmaceutical and health products for purchase, integrated with teleconsultation services so users can get prescriptions and fulfillment in a single flow.
• Vaksinasi (Vaccination) Vaccination services delivered both digitally and at GoodCare Clinic locations, run in partnership with pharmaceutical companies such as GSK for influenza and general vaccination programs.
• Pemeriksaan Kesehatan (Medical Check-up) Health screening and medical examination services available to both corporate employees and individual consumers, delivered in partnership with healthcare facilities and the Good Doctor network.
• Asuransi Kesehatan Pribadi (Personal Health Insurance) Personal health insurance products offered in partnership with insurance providers and integrated into the Good Doctor platform for seamless enrollment and claims handling.

Quantifiable outcome

• 24/7 teleconsultation access and medicine delivery available in 200+ cities
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• GSK (GlaxoSmithKline)coreStrategic or Co-development PartnerGSK and Good Doctor inaugurated a collaboration to expand influenza vaccination and general vaccination services. This partnership was commemorated during Indonesia's 59th National Health Day (HKN), demonstrating a strategic alliance for public health programs and vaccination outreach.
• Dinas Kesehatan DKI JakartacoreStrategic or Co-development PartnerDinas Kesehatan DKI Jakarta (DKI Jakarta Health Office), USAID EpiC Indonesia, and Good Doctor collaborated to strengthen the Jak-Anter program, improving healthcare services for people living with HIV/AIDS (ODHIV). This government partnership focuses on public health service delivery and specialized healthcare programs.
• USAID EpiC IndonesiacoreStrategic or Co-development PartnerUSAID EpiC Indonesia partnered with Good Doctor and Dinas Kesehatan DKI Jakarta to strengthen the Jak-Anter program for HIV/AIDS healthcare services, demonstrating international development organization partnership for public health initiatives.
• Lazada LogisticsminorStrategic or Co-development PartnerLazada Logistics collaborated with Good Doctor to build posyandu (integrated health service post) in Kelurahan Jatijajar, Cimanggis, Depok, West Java, supporting community health initiatives and healthcare access for local residents.
• GrabHealthcoreTechnology or IntegrationGrabHealth integration enables Good Doctor services to be accessed through the Grab super-app, leveraging technology integration for product distribution and user access. The partnership includes both product integration and co-marketing activities.
• Permata Hijau SuitesminorStrategic or Co-development PartnerGood Care Clinic (Good Doctor's physical clinic) partnered with Permata Hijau Suites apartment to bring healthcare services closer to apartment residents, demonstrating physical-digital healthcare integration.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Halodoc: Indonesia's leading telehealth platform offering 24/7 teleconsultation with doctors, online pharmacy delivery, and home lab services. Closest direct competitor to Good Doctor with very similar product mix and overlapping doctor/pharmacy networks.
• Alodokter: Major Indonesian telehealth and health-content platform providing teleconsultation, doctor booking, hospital directory, and insurance-integrated services. Directly competes with Good Doctor across both consumer teleconsult and B2B content/insurance integrations.
• KlikDokter: Indonesian digital health platform offering teleconsultation, medicine delivery, and health content, backed by Kalbe Farma. Highly comparable consumer telehealth offering and a relevant B2B peer through its pharma parent.
• SehatQ: Indonesian health information and telemedicine platform combining doctor search, teleconsult, medicine ordering, and health articles. Competes with Good Doctor on the integrated teleconsult + pharmacy + content stack for Indonesian consumers.
• WhiteCoat: Singapore-headquartered telehealth and corporate healthcare provider offering teleconsultation, chronic disease management, and employer health benefits. Direct competitor on the employer-sponsored virtual care model and a listed investor in Good Doctor.

Emerging players

• Doctor Anywhere: Southeast Asia-focused telehealth operator with teleconsultation, pharmacy delivery, and corporate health programs across Singapore, Malaysia, Thailand, and the Philippines. Comparable regional telehealth model targeting both consumers and enterprises.

Regional players

• DoctorOnCall: Malaysia's leading telehealth platform offering video consultation, e-pharmacy, and corporate health solutions. Comparable business model in a neighboring SEA market with limited Indonesian overlap.

Broad incumbents

• Practo: India-headquartered broader telehealth and doctor-booking incumbent operating across multiple countries. Comparable integrated teleconsultation, pharmacy, and diagnostic booking stack serving both consumers and enterprises.
• Ping An Healthcare and Technology: China-based broad digital health platform offering teleconsultation, pharmacy, and chronic disease management at large scale. Functions as the namesake inspiration for Good Doctor and represents a broad incumbent in the same category.

Others

• GrabHealth: Health vertical inside the Grab super-app, currently integrating Good Doctor's services for distribution. Treated as an ecosystem partner rather than a pure competitor, but represents an adjacent player shaping user expectations in Southeast Asian consumer health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Good Doctor Technology Indonesia