What Vocalls does

Vocalls is a Prague-based voice-first conversational AI platform, founded in 2017, that built AI voicebots, agent-assist capabilities, and real-time live call translation for enterprise contact centers and customer experience (CX) organizations. Its core technology combined speech processing, AI virtual agents (branded OmniAgent), and real-time multilingual translation (LiveTranslate) to automate voice-based customer interactions across multiple languages, with operational reach spanning contact center efficiency, agent performance, and CX improvement use cases. The platform operated on a B2B enterprise field-sales motion targeting contact centers and CX leaders across verticals, with revenue likely generated via recurring SaaS subscriptions, though pricing was not publicly disclosed.

Following its acquisition by CallMiner on June 3, 2025, Vocalls' voice-AI capabilities were integrated into CallMiner's broader Eureka conversation intelligence platform — a suite organized into Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation (Coach, RealTime), and Automation (Outreach, OmniAgent, LiveTranslate) modules that capture and analyze 100% of omnichannel customer interactions across audio, screens, surveys, and text. Vocalls' AI virtual agents and translation technology now sit within this larger enterprise offering, which serves verticals including healthcare, finance and banking, insurance, retail, collections, energy and utilities, BPO, and travel and hospitality.

Pre-acquisition, Vocalls operated with 51–100 employees under CEO Artem Markevich and CTO Martin Čermák, raised approximately $1.34M in total disclosed funding across three rounds (2019 seed of ~$55K, 2020 ~$440K from Reticulum, and 2022 ~$849K led by V-Sharp Venture Studio), and served an undisclosed enterprise customer base via direct sales in Prague. No independent revenue, ARR, or named customer logos were publicly disclosed. As a wholly-owned subsidiary of CallMiner post-acquisition, Vocalls' commercial trajectory is now driven by CallMiner's enterprise go-to-market rather than as a standalone entity.

Name

Vocalls

Legal name

VOCALLS

Website

https://vocalls.ai

Company type

Private

Founded year

2017

Operating status

Acquired

Headcount range

51–100 employees

Short description

Vocalls is a Prague-based voice-first conversational AI platform that builds AI voicebots, agent-assist, and real-time multilingual call translation for enterprise contact centers and CX organizations; acquired by CallMiner in June 2025.

Ownership category

akta.pro rank

Product category

Contact Center AI Software

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

Keywords

• Voice AI platform
• Conversational AI
• Contact center automation
• AI voicebots
• Call center software

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS/Software Platform: Voice-first conversational AI platform delivered as a service, likely subscription-based for enterprise customers requiring contact center automation and customer experience solutions

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Vocalls provides a voice-first conversational AI platform for contact center automation, offering AI virtual agents (voicebots) that handle end-to-end customer calls, real-time multilingual call translation, and live agent-assist tools that surface knowledge, sentiment, and next-best-action guidance during interactions.

Product overview

CallMiner (having acquired VOCALLS) offers the Eureka Platform, a comprehensive conversation intelligence and CX automation platform. The platform is organized into four core modules: Capture (Record, Screen Record, Redact) for ingesting omnichannel interactions; Intelligence (Analyze, Visualize) for AI-powered insights; Augmentation (Coach, RealTime) for agent support and real-time assistance; and Automation (Outreach, OmniAgent, LiveTranslate) for AI virtual agents and translation. Additional products include Advanced AI, Integrations, and Solution Catalogue. The platform captures and analyzes 100% of customer interactions across audio, screens, and surveys to improve CX, enhance agent performance, and drive automation at scale.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Virtual Agents (Voicebots / OmniAgent) AI-powered voice agents that conduct full end-to-end customer calls, including intent recognition, natural-language dialog, and intelligent routing or escalation to human agents, for enterprise contact center operators.
• LiveTranslate Real-time multilingual call translation solution that translates spoken language between agents and customers on live calls, enabling cross-language customer service for global contact center teams.
• Agent Assist (RealTime) Real-time agent-assist tool that monitors live calls and surfaces contextual knowledge, compliance cues, sentiment signals, and suggested next-best actions to human agents during customer interactions.
• Voice-First Conversational AI Platform The underlying voice-first conversational AI platform that powers the AI Virtual Agents, LiveTranslate, and Agent Assist offerings, integrating speech recognition, natural language understanding, dialog management, and telephony/CRM connectors for enterprise customers.

Quantifiable outcome

• Enhanced customer experience and operational efficiency through AI virtual agents and automation technology

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability13 records

Feature3 records

Partnerships

One partnership is on record.

• CallMinercoreStrategic or Co-development Partner · 3 June 2025CallMiner acquired Vocalls, a voice-first conversational AI platform, to enhance its conversation intelligence capabilities and contact center automation. The acquisition aimed to improve customer experience and operational efficiency across various industries by integrating Vocalls' AI virtual agents and automation technology into CallMiner's existing platform.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Direct peers

• CallMiner: CallMiner acquired Vocalls and is the parent company. As a Forrester Wave Leader in conversation intelligence for contact centers, CallMiner is the most direct peer and platform counterpart — same customers, overlapping product suite (analyze, score, automate), and same enterprise GTM.
• Cresta: Cresta offers real-time agent assist, AI virtual agents, and conversation intelligence specifically for contact centers. Directly competes with Vocalls' agent-assist and voicebot offerings in the same enterprise customer base.
• ASAPP: ASAPP provides AI-powered contact center automation including agent assist and virtual agents for voice and digital channels. Targets the same enterprise CX leaders and competes directly on AI virtual agent capabilities.
• Cognigy: Cognigy provides an enterprise conversational AI platform for building and deploying AI agents across voice and chat in customer service. Direct competitor in the voicebot/AI agent orchestration category.
• Kore.ai: Kore.ai offers an enterprise conversational AI platform with virtual agents for voice and digital channels, including contact center automation. Direct peer in voicebot platforms targeting CX use cases.

Broad incumbents

• Genesys: Genesys is a leading cloud contact center platform with native conversational AI, virtual agents, and agent assist. Offers broader CCaaS portfolio but overlaps significantly with Vocalls' automation and intelligence modules.
• NICE (CXone): NICE's CXone Mpower platform provides comprehensive contact center AI including virtual agents, real-time agent assist, and conversation analytics. A broad incumbent that competes across Vocalls' full product stack.
• Five9: Five9 is a major cloud contact center provider with its Genius AI suite for virtual agents and agent assist. Targets the same enterprise contact center buyers with broader CCaaS offerings.
• Talkdesk: Talkdesk offers cloud contact center services with AI-powered virtual agents (Autopilot) and agent assist (AI Trainer). Competes in the same enterprise contact center automation market with a broader portfolio.

Emerging players

• Yellow.ai: Yellow.ai provides a conversational AI platform with voicebots and chat automation for enterprise customer service. Direct comparable on AI virtual agent capability for contact centers, with growing global footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vocalls