Born Digital

What Born Digital does

Born Digital is a Prague-headquartered conversational AI company that develops enterprise AI workforce products, including Enterprise Digital Human avatars, Voice AI Agents, Conversational AI Agents, and Conversational Analytics. The platform is built around a proprietary no-code environment called Digital Studio, which combines process builders, large multimodal models, connectors, knowledge bases, and analytics to enable deployment of AI agents across voice, chat, email, SMS, WhatsApp, Messenger, and digital human interfaces. The technology stack runs primarily on Microsoft Azure with Kubernetes containerization and integrates with major CRM (Salesforce, SAP, Microsoft Dynamics, HubSpot), contact center (Cisco, Avaya, Vonage), and messaging platforms, plus 100+ backend systems.

The company serves enterprise customers across seven vertical segments: banking and financial services, energy and utilities, telecommunications, e-commerce and retail, insurance, healthcare, and public sector. Named customers include Deutsche Telekom, Slovak Telekom, T-Mobile, ČEZ Distribuce, E.ON, Erste Bank, Bank Pekao, AXA, Generali, Vienna Insurance, Allegro, Samsung, and Prague Municipal Development, with the platform having automated millions of customer interactions in 15 countries. Its go-to-market combines enterprise field sales with an implementation partner channel (Accenture, CGI, Deloitte, Softec) and a Microsoft cloud relationship, supported by recognition in Gartner's 2025 Market Guide for Digital Humans.

Born Digital generates revenue primarily through subscription licensing of its AI agents, Digital Human platform, and Conversational Analytics, supplemented by professional services for implementation, customization, and knowledge base development. Pricing is custom and not publicly disclosed, structured to accommodate pilots through company-wide deployments on a recurring basis. Total disclosed funding is approximately $2.9 million across two rounds (2021 seed from J&T Ventures and a 2023-2024 growth round led by Česká spořitelna with Erste Group and J&T Ventures participation), and the company employs roughly 70 people across Prague and Bratislava.

Name

Born Digital

Legal name

Born Digital s.r.o.

Website

https://borndigital.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Born Digital is a Prague-based conversational AI company that builds enterprise AI workforce products, including digital human avatars, voice AI agents, and conversational analytics, serving 150+ enterprise customers across banking, telecom, energy, insurance, healthcare, e-commerce, and public sector in 15 countries.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• Conversational AI platform
• Voice AI agents
• Digital humans
• Conversational analytics
• Customer service automation

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. AI Agent Licenses (Voice AI, Chat AI, Email AI): Enterprise licensing of AI agents for customer support, sales, and operations automation. Sold on a subscription and/or usage basis. Flexible pricing tiers for pilot projects to company-wide deployments.
2. Digital Human Platform: Platform licensing for enterprise digital humans with no-code agent building. Can be deployed across multiple use cases and channels. Billed on subscription model with scalability options.
3. Conversational Analytics: AI-powered analytics platform sold as a subscription add-on or standalone. Monitors all customer interactions across voice, chat, and email channels.
4. Professional Services: Implementation, consulting, and customization services for enterprise deployments. Includes knowledge base development, persona design, system integration, testing, and training.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Born Digital develops an enterprise conversational AI platform that automates customer support, sales, and back-office operations through AI agents across voice, chat, email, and messaging channels. It sells digital humans, voice AI agents, conversational AI agents, and conversational analytics, built on a no-code Digital Studio platform.

Product overview

Born Digital offers an enterprise AI workforce platform with four core products: Enterprise Digital Human (AI-powered avatars with voice and chat), Voice AI Agent (real-time inbound/outbound call automation), Conversational AI Agent (omnichannel automation across voice, chat, email, SMS), and Conversational Analytics (AI-powered interaction analysis). These core products are complemented by specialized solutions including AI Web Assistant (website chatbot), AI Email Automation/Mailbot, AI Avatars for Business and Training, AI Backoffice Assistant, AI Sales Agent, and Outbound Voice AI. The entire portfolio is built on a no-code Digital Studio platform enabling rapid AI agent development. The platform is omnichannel by design, supporting web chat, voice/IVR, SMS, WhatsApp, Messenger, email, and digital human interfaces, with pre-built connectors for CRM (Microsoft Dynamics, Salesforce, HubSpot, SAP) and contact center systems (Cisco, Avaya, Vonage). The architecture is modular, allowing customers to start with one use case and scale across multiple channels and geographies.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise Digital Human AI-powered digital humans that interact through voice and chat, automate workflows, and operate as configurable AI employees. Available as avatars with human-like presence for kiosks, websites, and lobby displays.
• Voice AI Agent Real-time voice AI for inbound and outbound call automation with natural conversation handling, low latency, and contextual management. Handles customer support, sales calls, collections, and appointment reminders 24/7 across multiple languages.
• Conversational AI Agent AI agents that automate customer support, sales, and enterprise operations across voice, chat, email, SMS, and messaging platforms in any language. Includes Chat & Voice Bots, Digital Email Assistant, Omnichannel Coverage, and Sales & Collections modules.
• Conversational Analytics AI-powered analytics platform that analyzes customer interactions, calls, chats, and workflows to identify friction, automate follow-ups, trigger alerts, and improve performance. Features Interaction Reasons classification, sentiment analysis, Sales Analytics, and Churn Prevention.
• AI Web Assistant AI-powered chatbot for enterprise websites that guides visitors, answers questions, and converts intent into action around the clock, integrating with website workflows for 24/7 support.
• AI Email Automation (Mailbot) AI email agent that automates routine email handling by reading, classifying, and responding to incoming emails and documents, integrating with CRM and knowledge bases.
• AI Avatars for Business Digital humans for customer support, onboarding, kiosks, enterprise communication, and operational automation, providing an on-brand human presence with voice and face across business touchpoints.
• AI Avatars for Training AI avatars for employee training, onboarding, and enterprise sales training. Enables roleplay simulations, upselling/cross-selling scenarios, onboarding exercises, and interactive coaching.
• AI Backoffice Assistant AI employee that automates admin workflows and operational tasks, handling internal processes, task management, and back-office operations end-to-end.
• AI Sales Agent AI employee that engages leads and qualifies customer conversations, automates outbound campaigns, follows up with prospects, and manages sales pipeline conversations.
• Digital Studio (No-code Platform) No-code platform for building AI agents up to 10x faster than traditional development. Modular architecture with Process Builder, Large Multimodal Models, Connectors, Knowledge Bases, Insight Analytics, and Performance Monitoring.
• Outbound Voice AI Automated outbound voice call solution for proactive customer outreach, appointment reminders, payment collection, sales campaigns, and operational notifications.
• Professional Services Implementation, consulting, and customization services for enterprise deployments, including knowledge base development, persona design, system integration, testing, and training.

Quantifiable outcome

• Up to 60% of customer interactions automated through AI agents
• +5 more outcomes

Named customers25 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability14 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for cloud infrastructure deployment. Born Digital prefers deploying on Microsoft Azure as their primary cloud platform. Azure provides the underlying infrastructure for AI agent processing, digital human platform, and conversational analytics.
• AccenturecoreImplementation/ SI/ Consulting PartnerAccenture serves as a consulting and implementation partner, deploying Born Digital solutions for enterprise clients. Strategic partnership for large-scale enterprise deployments.
• CGIcoreImplementation/ SI/ Consulting PartnerStrategic partnership with CGI for digitalization of communication centers. CGI implements Born Digital's AI solutions for enterprise clients as part of their consulting services.
• DeloitteminorImplementation/ SI/ Consulting PartnerDeloitte serves as an implementation and consulting partner for deploying Born Digital solutions to enterprise clients.
• SoftecminorImplementation/ SI/ Consulting PartnerSoftec provides consulting and implementation services for Born Digital AI solutions.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cognigy: German-based enterprise conversational AI platform with AI agents for customer service automation across voice and chat. Closest direct peer given similar product positioning, enterprise focus, and European customer base overlap with Born Digital.
• Kore.ai: Enterprise conversational AI and agent platform serving banking, healthcare, and telecom. Competes head-on with Born Digital in voice/chat AI agents, omnichannel orchestration, and no-code agent building.
• Yellow.ai: Enterprise-grade conversational AI platform offering voice bots, chat bots, and AI agents across customer support and sales. Direct competitor in enterprise AI agent deployments with omnichannel coverage similar to Born Digital.
• boost.ai: Scandinavian conversational AI platform focused on enterprise customer service automation. Comparable in vertical focus (banking, insurance, telecom) and offering of virtual agents for large organizations.
• Amelia (SoundHound for Enterprise): Enterprise AI agent platform providing conversational AI for customer experience, IT support, and back-office automation. Overlaps directly with Born Digital's voice/chat AI agents and digital employee positioning.
• Avaamo: Enterprise conversational AI platform with voice and chat AI agents serving regulated industries. Comparable in target verticals (healthcare, insurance, banking) and omnichannel agent capabilities.
• OneReach.ai: No-code conversational AI platform for building enterprise-grade AI agents. Directly comparable to Born Digital's Digital Studio positioning around ease-of-use and rapid agent deployment.
• Uniphore: Enterprise conversational AI and automation platform with strong voice AI, analytics, and agent assist capabilities. Closely comparable to Born Digital across voice AI, conversational analytics, and enterprise CX use cases.

Broad incumbents

• Genesys: Large enterprise contact center and customer experience platform with conversational AI capabilities. Larger incumbent serving many of the same enterprise buyers as Born Digital, but with broader portfolio beyond AI agents.
• Microsoft Copilot Studio: Microsoft's low-code platform for building conversational AI agents and copilots within the Microsoft Cloud ecosystem. Direct competitive overlap with Born Digital's Digital Studio and conversational AI agents, especially in Azure-deployed enterprises.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@borndigitalai
• Facebookfacebook.com/BornDigitalAI
• LinkedInlinkedin.com/company/born-digital-ai

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Born Digital