Claimsforce

What Claimsforce does

Claimsforce is a Hamburg-based InsurTech company that provides an AI-powered SaaS platform for insurance claims management and underwriting, serving carriers, claims adjustment organizations (Regulierer), and independent assessors in the German-speaking market with stated expansion into broader Europe and the United States. The platform automates the end-to-end claims lifecycle — from AI-based document intake and intelligent claims disposition (auto-routing over 95% of claims based on multiple parameters) through processing, report generation, and damage calculation — and includes remote video investigation, real-time analytics dashboards by region/hazard/line of business, and a mobile app with offline capabilities, push notifications, and voice-to-text dictation. The technology stack is cloud-native on AWS with a documented data lakehouse architecture, and the company holds an active ISO/IEC 27001 certification from TÜV Rheinland (2022 standard, valid through September 2028).

The company operates a B2B enterprise SaaS model with annual, quote-based subscription pricing, complemented by implementation and customer success services. Go-to-market is direct enterprise sales with a structured contact-to-demo-to-trial onboarding motion, supplemented by thought leadership across DACH insurance trade press (Handelsblatt, Forbes, VersicherungsMonitor). Named enterprise customers include Zurich Gruppe Deutschland, HanseMerkur, Crawford, Sedgwick, REGU24/Innovation Group (processing approximately 30,000 regulated claims annually), Die Regulierer, and Concordia. Founded in 2018/2019, the company has 51-100 employees, is registered as claimsforce GmbH (HRB 152119, Hamburg), and has raised at least €7M across three venture rounds through August 2020 (with Fly Ventures, La Famiglia, Notion Capital as lead, and Point Nine, plus EFRE non-dilutive co-funding).

Name

Claimsforce

Legal name

claimsforce GmbH

Website

https://claimsforce.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Claimsforce is a Hamburg-based InsurTech SaaS provider that delivers AI-powered claims management and underwriting software to insurance carriers, claims adjustment organizations, and independent assessors, primarily serving the DACH region with expansion into broader Europe and the US.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Software

NAICS

Software Publishers (5132), Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Claims Data Capture, Indexing & Document Management (BPAAAFAB)

akta.pro secondary industries

Responsible AI Policy, Controls & Workflow Management (HDAAAMAG), Claims Administration & Payment Integrity (Medical/Dental/Vision) (HLAEALAD)

Keywords

• Insurance claims management
• Insurtech SaaS platform
• Claims automation software
• Underwriting workflow software
• AI claims processing

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Claimsforce operates as a SaaS provider offering subscription-based access to their claims management and underwriting software platform. The platform is sold to insurers, claims adjusters, and independent assessors on a subscription basis with demo and test phase onboarding process.
2. Professional Services: Implementation support and individual customer care services as part of their hands-on service quality approach, complementing the software subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Claimsforce develops and sells an AI-based SaaS platform for digital claims management and underwriting, serving insurance companies, claims adjustment organizations, and independent assessors. The platform unifies intelligent claim disposition, automated document processing, video-based remote damage assessment, real-time analytics, and a mobile companion app into a single workflow solution. Sold on a subscription basis with annual quote-based pricing and supported by implementation and customer care services.

Product overview

Claimsforce offers a unified SaaS platform with modular architecture for the German-speaking insurance market. The core claimsforce Software Platform serves insurers, claims adjusters, independent experts, and underwriters. Key modules include the claimsforce App (mobile companion), Disposition Module (intelligent routing), Claims Processing Module, Video Inspection Module, Analytics Module, Automated Claim Intake Module, Message Center Module, Claims Reports Module, Calculations Module, and Underwriting/Risk Management Module. The platform emphasizes AI-powered automation, data-driven decision making, and integration of human expertise with digital tools for optimal claims handling.

Differentiator

Problem solved

Functional benefit

Products and services

• claimsforce Software Platform AI-based SaaS platform for digital claims management and underwriting, supporting insurers, claims adjusters, and underwriters with intelligent disposition, automated processing, video inspection, analytics, and mobile companion capabilities.
• claimsforce App Mobile application for iOS and Android enabling claims management on-the-go with offline work capabilities, photo and document uploads, report creation, form filling, task management, push notifications, speech-to-text dictation, and Google Maps navigation integration. Available on Apple App Store and Google Play Store.

Quantifiable outcome

• Over 95% of claims automatically assigned via algorithm
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core.

• Die RegulierercoreTechnology or IntegrationDie Regulierer uses claimsforce software for standardized claims reporting, optimized customer communication, and faster results delivery. The company processes claims using claimsforce technology.
• REGU24 (Innovation Group)coreTechnology or IntegrationREGU24 and Innovation Group partnered with claimsforce to digitalize claims processing. With approximately 30,000 regulated claims cases annually, the partnership takes digitalization of claims handling to a new level.
• HanseMerkurcoreTechnology or IntegrationHanseMerkur uses claimsforce for digital transformation of claims settlement through sales partners. The solution gives exclusive agents more time for customer care and accelerates assistance in claims cases.
• Zurich Gruppe DeutschlandcoreTechnology or IntegrationZurich Gruppe Deutschland uses claimsforce for improved disposition capabilities with real-time data on order status and travel time limits, enabling better planning and faster on-site response.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Shift Technology: Paris-headquartered AI platform for insurance claims automation, fraud detection, and underwriting. Directly competes with Claimsforce on AI-driven claims decisioning and is one of the most well-funded global InsurTech specialists.
• Tractable: UK-based AI company applying computer vision to accident and property damage assessment for insurers. Closely comparable to Claimsforce's video investigation and photo-documentation workflows for property and auto claims.
• Snapsheet: US-based claims management SaaS offering appraisal, rental, and total-loss workflows for auto insurers. Direct competitor in claims operations software, with similar focus on digitizing adjuster workflows.
• FRISS: Netherlands-based insurance fraud, risk, and underwriting AI vendor serving property & casualty carriers. Closely comparable in serving European insurers with AI-augmented claims and underwriting modules.

Broad incumbents

• Duck Creek Technologies: US-listed provider of core insurance software (policy, billing, claims). Overlaps with Claimsforce in claims management but operates as a much broader, established platform rather than a DACH-focused specialist.
• Guidewire Software: Global incumbent for property & casualty core systems including claims. A potential long-term competitor or strategic acquirer; offers broader functionality than Claimsforce but with heavier implementation footprints.
• CCC Intelligent Solutions: US-based SaaS provider for auto insurance claims, repair, and parts ecosystems. Comparable in claims workflow digitization but with deeper auto-industry specialization and significantly larger scale.
• Mitchell International: Established North American provider of claims management, repair estimating, and pharmacy solutions for P&C insurers. Comparable in claims workflow software but with legacy on-prem roots rather than cloud-native SaaS.
• Sapiens International: Global provider of software solutions for insurance carriers, including claims management. Comparable in targeting insurance operations but as a much larger, multi-line core-systems incumbent rather than a specialist.

Emerging players

• Simplifai: Nordic-based AI automation vendor focused on insurance and financial services document and claims processing. Comparable on AI-driven claim intake and routing but at smaller scale and with less claims-domain depth than Claimsforce.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@claimsforce4422
• LinkedInlinkedin.com/company/claimsforces

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claimsforce