Chargeback
Chargeback is a private SaaS company developing a dispute management platform that helps merchants prevent and manage chargeback fraud. Founded in 2011 and headquartered in Salt Lake City, the company serves e-commerce merchants.
- Company typePrivate
- Founded2011
- HeadquartersSalt Lake City, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Chargeback does
Chargeback is a private SaaS company founded in 2011 and headquartered in Salt Lake City, Utah, that develops a dispute management platform designed to help merchants prevent and manage chargeback fraud. The company operates with 51-100 employees and has maintained continuous operations for over 13 years, indicating an established position within the merchant-facing chargeback management segment of the digital fraud prevention market. The platform addresses a specific pain point in e-commerce: customer-initiated payment disputes (chargebacks) filed through card-issuing banks, which cost merchants revenue, fees, and inventory even when disputes are ultimately won.
Chargeback firmographics
Firmographics- Name
- Chargeback
- Legal name
- Sift Science, Inc.
- Website
- https://chargeback.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Chargeback is a private SaaS company developing a dispute management platform that helps merchants prevent and manage chargeback fraud. Founded in 2011 and headquartered in Salt Lake City, the company serves e-commerce merchants.
- Ownership category
- akta.pro rank
Chargeback industry classification
Industry- Product category
- Chargeback and Dispute Management Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Chargeback & Dispute Management (FSAMALAC)
- akta.pro secondary industries
- Payments Fraud & Chargeback Prevention (HDADALAE), Fraud Prevention, Risk & Chargeback Management (CRAFALAE), Payment Abuse & Promo/Refund Abuse Prevention (FSAMALAI)
Keywords
Where Chargeback is headquartered
LocationHeadquarters
- HQ city
- Salt Lake City
- HQ country
- United States
- HQ region
- North America
Markets served
Chargeback business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Sift operates as a SaaS platform providing fraud prevention as a subscription service, likely with usage-based or transaction-volume pricing components based on the nature of fraud detection services.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Chargeback product offering
Product offeringCore offering
Chargeback develops and sells a SaaS-based dispute management platform that helps merchants prevent and manage chargeback fraud. The platform enables merchant teams to monitor, dispute, and resolve chargebacks in order to recover lost revenue and reduce fraud-driven losses. It is delivered as cloud software targeted at merchants processing card-not-present and e-commerce transactions.
Product overview
Sift offers a unified AI-powered fraud prevention platform comprised of two core products: Payment Protection (for payment fraud, chargeback fraud, and transaction security) and Account Defense (for account creation, login, and account takeover protection). The platform is augmented by the Sift Score API for custom risk model development and Fibr for industry benchmarking. The platform processes ~1 trillion annual events across 700+ global brands to deliver real-time fraud decisioning.
Differentiator
Problem solved
Functional benefit
Brands
- Fibr: Fraud Industry Benchmarking Resource - a benchmarking tool for fraud prevention industry metrics
- Payment Protection
- Account Defense
Products and services
- Chargeback Dispute Management Platform SaaS-based dispute management platform that helps merchants prevent and manage chargeback fraud, with tools to monitor, dispute, and resolve chargebacks in order to recover lost revenue.
Quantifiable outcome
- Chargeback rate decreased by approximately 85% for Harry's after implementing Sift
- +2 more outcomes
Companies that use Chargeback
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles1 record
Chargeback technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
Chargeback partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partners ProgramcoreSift maintains a partnerships program for technology integrations, channel partnerships, and strategic alliances. The company features partner logos on its homepage including Patreon, Turo, and others, indicating collaborative relationships.
Scale indicators4 records
Recent moves4 records
Expansion highlights3 records
Chargeback competitors and assessment
Company assessmentDirect peers
- Forter: Forter provides a real-time fraud prevention platform with chargeback management and guarantee capabilities, targeting enterprise merchants similarly to Chargeback.com's core ICP.
- NoFraud: NoFraud provides fraud prevention with a chargeback guarantee for SMB and mid-market e-commerce merchants, directly overlapping with Chargeback.com's transactional fraud and dispute use cases.
- Signifyd: Signifyd provides a chargeback guarantee and fraud prevention platform for e-commerce merchants, directly competing with Chargeback.com on transaction-level chargeback liability and dispute prevention.
- Midigator: Midigator provides chargeback prevention, dispute management, and automated representment tools for online merchants, overlapping directly with Chargeback.com's core product offering.
- Riskified: Riskified offers an AI-powered chargeback guarantee and fraud prevention platform for e-commerce, addressing the same merchant need for automated dispute resolution as Chargeback.com.
- Sift: Sift is an AI-powered digital fraud prevention platform with Payment Protection and chargeback prevention modules, competing with Chargeback.com for merchant fraud budgets across 700+ global brands.
- Chargebacks911: Chargebacks911 is a dedicated chargeback management and prevention SaaS serving merchants and acquirers, directly competing with Chargeback.com on dispute representment, alerts, and recovery services in the same niche.
Emerging players
- Ravelin: Ravelin offers fraud prevention and chargeback management for online merchants, with strong penetration in marketplaces and on-demand services that overlap with Chargeback.com's verticals.
- Vesta: Vesta offers end-to-end payment fraud prevention and chargeback management solutions for merchants and telcos, competing with Chargeback.com on dispute resolution and guarantee offerings.
Broad incumbents
- Kount: Kount (an Equifax company) offers an AI-driven fraud prevention platform with chargeback management capabilities, serving as a broader incumbent in the same merchant fraud and dispute space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat2 records
Key risks6 records
Key highlights5 records
Customer concentration
Chargeback social profiles
Digital presenceChargeback financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chargeback leadership team
Management profileNumber of profiles
Profiles2 records
Chargeback funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chargeback M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chargeback
What does Chargeback do?
Chargeback develops and sells a SaaS-based dispute management platform that helps merchants prevent and manage chargeback fraud. The platform enables merchant teams to monitor, dispute, and resolve chargebacks in order to recover lost revenue and reduce fraud-driven losses. It is delivered as cloud software targeted at merchants processing card-not-present and e-commerce transactions.
When was Chargeback founded?
Chargeback was founded in 2011. It employs 51 to 100 people.
Where is Chargeback based?
Chargeback is headquartered in Salt Lake City, United States, in the North America region.
How does Chargeback make money?
One revenue line is on record: saaS Subscription.
Who are Chargeback's main competitors?
Direct peers on record are Forter, NoFraud, Signifyd, Midigator, Riskified, Sift and Chargebacks911. Emerging players are Ravelin and Vesta. Kount is listed as a broad incumbent.
Does Chargeback have an API?
Yes. Sift offers an API for developers to integrate fraud prevention capabilities into their systems. The Sift Score API enables building internal risk models and accessing fraud decisioning. Documentation and developer tools are available at developers.sift.com. Developer documentation is at developers.sift.com/?_gl=1*dtbvll*_gcl_au*OTIwNjM1MDA4LjE3MzY3OTY4ODU.*_ga*NDU5MTA0MjYwLjE3MjkwMTAxODc.*_ga_R8SV2EK5NZ*MTczOTUxNTQyNi4zNTIuMC4xNzM5NTE1NDI4LjU4LjAuMA...
What industry is Chargeback in?
Chargeback's product category is Chargeback and Dispute Management Software. Its primary akta.pro industry code is FSAMALAC, Chargeback & Dispute Management, with a secondary code of HDADALAE, Payments Fraud & Chargeback Prevention. Its NAICS code is 522320 and its SIC code is 7374.