What Hatch does

Hatch, operated under the legal entity VisuWell Solutions, LLC (a Delaware LLC), is a privately held healthcare SaaS company that sells an EHR-integrated referral management platform purpose-built for specialty care practices and the health systems that depend on them. Its core product treats the referral as a first-class data object — with its own lifecycle, status, and communications — rather than a scattered mix of documents and orders inside the customer's EHR, and the platform ships as a single system spanning a centralized referral queue, AI-powered document processing with human-in-the-loop validation, multi-stakeholder messaging, partner referral portals with magic-link authentication, and performance analytics dashboards. Bidirectional EHR integration keeps the customer's EHR as the system of record while Hatch mirrors data and pushes status updates back, and the company supports multi-tenant deployments on EHRs including Athena and Epic under HIPAA-compliant infrastructure with encrypted data and SSO.

The company monetizes through multi-year enterprise SaaS subscriptions sold via a direct, sales-led motion to hospitals, health systems, ambulatory surgery centers, and specialty practices — quoting $100K+ ARR deals with $1M+ annual new-business quotas per enterprise sales rep, with no public pricing, self-serve option, or channel partners. Orthopedics is the dominant customer vertical (Ventura Orthopedics, Advanced Bone & Joint, Proliance Surgeons, Ortho Nebraska, OrthoAlabama, OrthoLoneStar / Texas Orthopedics, DMOS), with gastroenterology and workers' compensation (DMOS WC portal launch, May 2026) representing the principal adjacencies. Hatch is headquartered in Nashville, TN, employs 101–250 people, is actively hiring enterprise sales talent, and has raised approximately $15.1M across disclosed rounds (notably a $10M round led by Fulcrum Equity Partners in 2022 and a $1M round in April 2026); revenue is not publicly disclosed.

Name

Hatch

Legal name

VisuWell Solutions, LLC

Website

https://hatchcare.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Hatch is a Nashville-based healthcare SaaS company that sells an EHR-integrated referral management platform to specialty care practices, health systems, and ambulatory surgery centers, treating the referral as a first-class record and layering AI document processing, partner portals, and analytics on top of the customer's existing EHR.

Ownership category

akta.pro rank

Product category

Healthcare Referral Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN), HIE Platforms & Network Services (Community/Regional/National) (HLACABAB)

Keywords

• Referral management software
• Specialty care platform
• EHR-integrated workflows
• Healthcare SaaS platform
• Patient access solutions

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise SaaS subscriptions: Hatch sells multi-year enterprise SaaS contracts to hospitals, health systems, ambulatory surgery centers (ASCs), and specialty practices. Sales role targets $100K+ ARR deals with annual new-business quotas of $1M+ per rep, implying multi-year, recurring subscriptions at the enterprise level. Job posting also references a "competitive base salary with uncapped commission structure," consistent with a SaaS sales-compensation model.
2. Workers' compensation workflow upsell: Specialized workers' comp configuration (WC-specific intake forms, adjuster/TPA portal, automated multi-stakeholder communication) sold as part of the platform offering to specialty groups operating in WC.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Hatch sells a cloud-based, EHR-integrated referral management platform built specifically for specialty care practices, hospitals, ambulatory surgery centers, and health systems. The platform centralizes the full referral lifecycle (intake, document processing, workflow, communication, performance reporting) and combines AI-powered document extraction with human-in-the-loop review, bidirectional EHR mirroring, multi-stakeholder messaging, partner portals, and analytics. It is offered via multi-year enterprise SaaS contracts sold through a consultative direct sales motion.

Product overview

Hatch offers a single unified referral management platform for specialty care, rather than a portfolio of separate products. The Hatch Referral Management Platform is the core, EHR-integrated system of record for referrals, on top of which several purpose-built modules and capabilities extend functionality: AI Document Processing (human-in-the-loop intake automation), the Workers' Comp Referral & Case Management configuration (with a dedicated adjuster/TPA portal), Centralized Referral Queue, Multi-Stakeholder Messaging, Partner Referral Portals, Referral Performance Insights, and bidirectional EHR Integration. Together these modules cover the full referral lifecycle from intake through insight, with the core platform providing the referral-first architecture and the add-on modules handling document automation, vertical-specific workflows (workers' comp), partner coordination, and performance reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Hatch Referral Management Platform Cloud-based, EHR-integrated referral management platform built for specialty care practices, hospitals, ambulatory surgery centers, and health systems. It treats the referral as a first-class record and centralizes the full referral lifecycle (intake, processing, workflow, communication, performance reporting) so practices can cut processing time and manage every referral from intake to insight.
• AI Document Processing A module of the Hatch platform that ingests referral documents from any source (fax, email, portal, direct upload), uses human-in-the-loop AI to extract demographics, insurance, diagnosis, referring provider, and clinical details, and syncs the structured referral to the EHR. Claimed benefits include 8 minutes saved per referral on document processing and a 30% reduction in time to work a referral.
• Workers' Comp Referral & Case Management

Quantifiable outcome

• 60% reduction in referral processing time
• +7 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability9 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core integration partner, parent / operating entity, competitive reference / adjacent vendor, potential integration partner and major ehr integration target.

• Athena (athenahealth)core integration partnerTechnology or IntegrationHatch integrates bidirectionally with Athena (and other EHRs) so the EHR remains the system of record while Hatch runs referral operations. Hatch mirrors patient charts and pushes status updates back into the EHR's "Closed" bucket and activity notes. Texas Orthopedics runs thousands of referrals per month on Athena and adopted Hatch specifically to close gaps that Athena's referral work queues could not. Hatch even offers a free "Referral Data Baseline Report" to Athena-based orthopaedic groups as a category-development play. Athena is referenced as the EHR of record across multiple Hatch resources and the Texas Orthopedics case study.
• VisuWell, Inc. (VisuWell Solutions, LLC, Delaware)parent / operating entityOthersHatch operates under VisuWell, Inc. / VisuWell Solutions, LLC, a Delaware limited liability company. The Hatch Privacy Policy is titled "VISUWELL/HATCH PRIVACY POLICY," identifies "VisuWell, Inc." ("we" "our" "us" "VisuWell") as the data controller, and defines the "Site" as www.hatchcare.com. The Terms of Service similarly reference Hatch services owned or licensed by Hatch / VisuWell. VisuWell is positioned as the parent / operating entity behind the Hatch brand and platform.
• Phreesiacompetitive reference / adjacent vendorOthersPhreesia is listed by Hatch's sales leadership as a relevant peer in the healthcare patient-access / digital front-door space, alongside Luma Health, Kyruus, Redox, and Zus, as well as Epic. The Hatch Enterprise Healthcare Sales Executive role calls out "Prior success at or selling against Phreesia, Luma Health, Kyruus, Redox, Zus, or Epic" as preferred experience, indicating these companies are either prior employers of successful reps or direct/adjacent competitors Hatch sells against. No formal partnership is described.
• Luma Healthcompetitive reference / adjacent vendorOthersLuma Health is listed alongside Phreesia, Kyruus, Redox, Zus, and Epic as a relevant peer/competitor in patient access, digital front door, or referral management. Referenced in Hatch's Enterprise Healthcare Sales Executive job posting as preferred prior-employer or "selling against" experience. No formal partnership is described.
• Kyruuscompetitive reference / adjacent vendorOthersKyruus is listed alongside Phreesia, Luma Health, Redox, Zus, and Epic as a relevant peer/competitor in patient access and provider data. Referenced in Hatch's Enterprise Healthcare Sales Executive job posting. No formal partnership is described.
• Redoxpotential integration partnerTechnology or IntegrationRedox is listed alongside Phreesia, Luma Health, Kyruus, Zus, and Epic as a relevant player in healthcare data interoperability. Hatch's Enterprise Healthcare Sales Executive role calls out prior success at or selling against these companies. Given Hatch's emphasis on bidirectional EHR integration, Redox would naturally be a candidate integration / interoperability partner, though no formal partnership is described in the source materials.
• Zus Health (Zus)competitive reference / adjacent vendorOthersZus is listed alongside Phreesia, Luma Health, Kyruus, Redox, and Epic as a relevant peer in the healthcare data / digital health space. Referenced in Hatch's Enterprise Healthcare Sales Executive job posting. No formal partnership is described.
• Epicmajor ehr integration targetTechnology or IntegrationEpic is referenced alongside Phreesia, Luma Health, Kyruus, Redox, and Zus in Hatch's Enterprise Healthcare Sales Executive job posting as a relevant peer / selling-against reference. Hatch's platform explicitly supports bidirectional EHR integration with the customer's EHR (used by large health systems and academic medical centers), and Epic is the dominant EHR in that segment. No formal partnership is described, but Epic integration is implied as part of Hatch's EHR integration capability.

Scale indicators11 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Phreesia: Public, scaled patient-intake and digital front-door platform used by large health systems and specialty groups. Overlaps with Hatch in patient access, intake, and referral routing workflows; Hatch's sales job posting explicitly references selling against Phreesia.
• Epic Systems: Dominant enterprise EHR vendor whose referral and Care Everywhere functionality competes directly with Hatch's EHR-integrated referral layer in large health systems and academic medical centers. Hatch's sales job posting explicitly lists Epic as a 'selling against' reference.

Others

• Redox: Healthcare data interoperability platform that connects EHRs to third-party applications. Listed by Hatch as adjacent competition/prior-employer reference and a natural potential integration partner given Hatch's emphasis on bidirectional EHR integration.
• Zus Health: Healthcare data and patient-records aggregation platform serving digital health builders. Adjacent to Hatch as a healthcare-data infrastructure peer and is referenced in Hatch's enterprise sales job posting alongside Phreesia, Kyruus, and Redox.

Direct peers

• AristaMD: Specialty referral management and eConsult platform that connects PCPs and specialists for referral decisioning. Comparable to Hatch in the specialty-care referral workflow, with particular overlap in referral routing and specialist coordination.
• Luma Health: Enterprise patient-engagement and access platform with referral routing, patient communication, and EHR-integrated scheduling. Directly competes with Hatch's specialty-care referral workflows and is named in Hatch's enterprise sales job posting as a 'selling against' reference.
• Kyruus: Provider-data and patient-access platform used by health systems to route patients to the right specialist. Directly comparable to Hatch in the referral-management and provider-matching layer, and is cited in Hatch's enterprise sales job posting as adjacent competition.
• ReferWell: Referral management and care-navigation platform focused on closing referral loops between primary care, specialists, and community resources. Directly comparable to Hatch's referral-first, loop-closure approach and target buyer profile of specialty practices and health systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Hatch_Care

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds5 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hatch