LiaPlus AI
LiaPlus AI builds autonomous voice AI agents for customer support, sales, and voice form filling, serving enterprises in banking, healthcare, e-commerce, and other verticals across the USA, India, UAE, South Africa, and Singapore via SaaS subscriptions and usage-based pricing.
- Company typePrivate
- Founded2023
- HeadquartersNew Delhi, India
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What LiaPlus AI does
LiaPlus AI (legally WritePlus AI Private Limited) is a voice AI company founded in 2023 that builds autonomous conversational agents for customer support, sales, lead qualification, and voice-based form filling. The company positions itself as serving banks and insurance enterprises in its short description, though its commercial messaging and product pages span a broader set of verticals including healthcare, e-commerce, real estate, telecom, education, travel, and airlines. Headquartered in San Francisco with operational hubs in India, the UAE, South Africa, and Singapore, the company reports handling more than 10 million calls across 18+ languages and claims an average 181% ROI and a 30% CSAT lift for customers in year one.
The product surface is organised as a platform-plus-modules architecture. The core LiaPlus Voice Platform provides real-time STT/TTS, LLM orchestration, barge-in and turn-taking, an analytics dashboard, and multi-channel deployment across phone, web, mobile, and messaging. Three modules extend the platform: Vani Patra for AI voice form filling (KYC, insurance applications, patient intake), Vani Setu for voice-based navigation across websites, mobile apps, and IVR, and WhatsApp Voice Calling for native voice agents inside the WhatsApp Business surface. An agentic AI engine with a documented Sense-Reason-Act-Learn loop, RAG over enterprise knowledge bases, predictive analytics, and recommendation capabilities powers the underlying intelligence, with native integrations across 20+ enterprise platforms (Salesforce, HubSpot, Zendesk, AWS, GCP, Azure) and a public API plus JavaScript SDK.
Commercially, LiaPlus runs a tiered SaaS subscription (Starter $99/mo, Growth $299/mo, Scale $799/mo, custom Enterprise) complemented by usage-based credit packs ($5–$5,000) with volume discounts up to 20%. The go-to-market mixes product-led growth via free trial, direct enterprise sales, a VAR partner program, and event-driven demand generation through initiatives such as Startup Mahakumbh and MeitY's investor connect. The company has achieved an unusually broad compliance posture for its stage — ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, and PCI-DSS — and is venture-backed with a ~$238K USD seed round in September 2024 led by Inflection Point Ventures, alongside earlier grants from MeitY, Amity Innovation Incubator, Chandigarh Angels Network, and Saudi Arabia's National Technology Development Program.
LiaPlus AI firmographics
Firmographics- Name
- LiaPlus AI
- Legal name
- WritePlus AI Private Limited
- Website
- https://liaplus.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- LiaPlus AI builds autonomous voice AI agents for customer support, sales, and voice form filling, serving enterprises in banking, healthcare, e-commerce, and other verticals across the USA, India, UAE, South Africa, and Singapore via SaaS subscriptions and usage-based pricing.
- Ownership category
- akta.pro rank
LiaPlus AI industry classification
Industry- Product category
- Conversational AI Voice Platform
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where LiaPlus AI is headquartered
LocationHeadquarters
- HQ city
- New Delhi
- HQ country
- India
- HQ region
- Asia
Offices3 records
Markets served
LiaPlus AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Tiered subscription pricing model with Starter, Growth, Scale, and Enterprise tiers providing recurring revenue from monthly/annual subscriptions
- Usage-based Credits: Pay-as-you-go credit system allowing flexible usage without commitment, with volume discounts up to 20%
- Enterprise Contracts: Custom enterprise agreements with dedicated support and implementation services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter Plan at $99/month - Basic AI voice agent capabilities |
| Subscription | Monthly | Growth Plan at $299/month - Advanced features for scaling teams |
| Subscription | Monthly | Scale Plan at $799/month - Enterprise-grade capabilities |
| Subscription | Multi-year contract | Enterprise Plan - Custom pricing for large organizations |
| Usage-based | Pay-as-you-go | Pay-as-you-go Credits - Flexible usage without commitment |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
LiaPlus AI product offering
Product offeringCore offering
LiaPlus AI provides an enterprise-grade AI voice agent platform that autonomously handles inbound and outbound customer support, sales, and operational calls 24/7 across 18+ languages. The core LiaPlus Voice Platform combines real-time STT/TTS, LLM orchestration, RAG, and an agentic AI engine, and is extended by three modules: Vani Patra (voice-based form filling), Vani Setu (voice navigation for web/mobile/IVR), and WhatsApp Voice Calling. The platform integrates natively with leading CRM, helpdesk, communications, analytics, and cloud systems, and is delivered to enterprises via tiered SaaS subscriptions, usage-based credits, and dedicated enterprise contracts.
Product overview
LiaPlus AI operates a platform-plus-modules architecture built around the LiaPlus Voice Platform as the core foundation. The platform provides real-time STT/TTS, LLM orchestration, and multi-channel voice AI deployment capabilities. Four integrated modules extend the platform: Vani Patra (AI voice form filling for KYC and applications), Vani Setu (voice-based navigation for digital experiences), and WhatsApp Voice Calling (AI voice agents on WhatsApp). Together, these products enable enterprises to deploy autonomous voice AI agents across websites, mobile apps, IVR systems, and messaging platforms for customer support, sales, and operational automation.
Differentiator
Problem solved
Functional benefit
Products and services
- LiaPlus Voice Platform Complete platform for building, deploying, and managing AI voice assistants with real-time STT/TTS, LLM orchestration, barge-in and turn-taking, analytics dashboard, and multi-channel support across phone, web, mobile, and messaging. Sold via Starter, Growth, Scale, and Enterprise tiers plus usage-based credits to enterprises, SMBs, and developers.
- Vani Patra AI voice form filling solution that collects information through natural conversations and auto-fills complex forms including KYC, insurance applications, government services, and patient intake forms. Sold as an add-on module of the LiaPlus Voice Platform for BFSI, insurance, government, and healthcare buyers.
- Vani Setu Voice-based navigation solution for websites, mobile apps, and IVR systems with intelligent path finding, guiding users to destinations without manual menu navigation. Sold as an add-on module of the LiaPlus Voice Platform to enterprises seeking hands-free navigation across digital experiences.
- WhatsApp Voice Calling AI voice agents that handle calls directly on WhatsApp for customer support, reminders, and follow-ups, with native inbound and outbound voice capabilities reaching 2+ billion WhatsApp users. Sold as an add-on module of the LiaPlus Voice Platform to enterprises targeting WhatsApp-first customer bases.
Quantifiable outcome
- 30% improvement in customer satisfaction (CSAT) scores
- +3 more outcomes
Companies that use LiaPlus AI
Customer profileNamed customers2 records
Segments8 records
Ideal customer profiles5 records
LiaPlus AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration24 records
AI capability11 records
Feature4 records
LiaPlus AI partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- SalesforcecoreCRM integration partner enabling seamless data synchronization between LiaPlus AI voice agents and Salesforce CRM for unified customer views and workflow automation.
- HubSpotcoreCRM platform integration for marketing automation and sales pipeline management connected with AI voice agent interactions.
- ZendeskcoreHelpdesk system integration enabling AI voice agents to create, update, and manage support tickets seamlessly.
- AWScoreCloud infrastructure partner providing scalable compute and storage resources for the AI voice agent platform.
- Google CloudcoreCloud platform integration for AI/ML services and scalable infrastructure supporting voice agent operations.
- Microsoft AzurecoreCloud platform integration for enterprise customers with existing Azure infrastructure.
- VAR PartnerscoreValue-Added Reseller program for partners who resell, integrate, and bundle LiaPlus AI voice agent solutions to end customers.
Scale indicators6 records
Recent moves6 records
Expansion highlights7 records
LiaPlus AI competitors and assessment
Company assessmentOthers
Direct peers
- Cresta: Real-time AI agent and agent-assist platform for contact centers, heavily focused on large enterprise BFSI and retail deployments. Overlaps directly with LiaPlus's autonomous voice-agent and 24/7 customer support positioning.
- Kore.ai: Enterprise conversational AI platform with voice and digital agents for BFSI, healthcare, and retail, including agent-assist and IVR automation. Competes head-to-head on the regulated-enterprise conversational AI layer.
- Observe.AI: Contact center AI platform offering AI agents and agent assist for voice support automation. Directly competes with LiaPlus on the enterprise voice-AI-for-customer-service thesis, with deeper US enterprise penetration but similar BFSI and healthcare use cases.
- Cognigy: Enterprise conversational and voice AI platform with agent-assist and automation, often deployed in BFSI and telecom across Europe and globally. Closely comparable on autonomous agent positioning and integration ecosystem.
- Yellow.ai: India-headquartered conversational AI platform offering voice and chat bots across customer support, sales, and marketing with strong emerging-market multilingual depth — the closest like-for-like competitor to LiaPlus on geography, language coverage, and target verticals.
Broad incumbents
- Verint: Large established vendor of customer engagement and contact-center AI including voice bots, analytics, and workforce engagement. Competes as part of a broader enterprise suite rather than as a standalone voice agent platform.
- Genesys: Major cloud contact-center and AI orchestration platform with native conversational and voice-AI capabilities. Competes broadly in the same customer support automation market as LiaPlus.
Emerging players
- Avaamo: Conversational AI vendor with voice and chat agents focused on regulated industries. Comparable on vertical targeting and enterprise conversational AI, though at a smaller scale than LiaPlus's stated ambitions.
- EnterpriseBot: Singapore-based conversational AI provider offering voice and chat automation for BFSI and telecom in Asia-Pacific. Comparable on regional focus, multilingual voice agents, and BFSI vertical depth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key highlights6 records
Customer concentration
LiaPlus AI social profiles
Digital presenceLiaPlus AI compliance and trust
Trust signalCompliance6 records
LiaPlus AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
LiaPlus AI leadership team
Management profileNumber of profiles
Profiles3 records
LiaPlus AI funding detail
Funding detailFunding overview
Funding rounds4 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LiaPlus AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LiaPlus AI
What does LiaPlus AI do?
LiaPlus AI provides an enterprise-grade AI voice agent platform that autonomously handles inbound and outbound customer support, sales, and operational calls 24/7 across 18+ languages. The core LiaPlus Voice Platform combines real-time STT/TTS, LLM orchestration, RAG, and an agentic AI engine, and is extended by three modules: Vani Patra (voice-based form filling), Vani Setu (voice navigation for web/mobile/IVR), and WhatsApp Voice Calling. The platform integrates natively with leading CRM, helpdesk, communications, analytics, and cloud systems, and is delivered to enterprises via tiered SaaS subscriptions, usage-based credits, and dedicated enterprise contracts.
Is LiaPlus AI a public or private company?
LiaPlus AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was LiaPlus AI founded?
LiaPlus AI was founded in 2023. It employs 11 to 50 people.
Where is LiaPlus AI based?
LiaPlus AI is headquartered in New Delhi, India, in the Asia region.
How does LiaPlus AI make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are usage-based Credits and enterprise Contracts.
Who are LiaPlus AI's main competitors?
NICE Ltd is listed as an others. Direct peers are Cresta, Kore.ai, Observe.AI, Cognigy and Yellow.ai. Broad incumbents are Verint and Genesys. Emerging players are Avaamo and EnterpriseBot.
Does LiaPlus AI have an API?
Yes. LiaPlus AI offers a public API with SDKs and REST endpoints for integrating voice AI capabilities. Supports voice, chat, email, and SMS interactions. Enterprise plans allow custom STT, TTS, and LLM provider configuration with own API keys. Setup time: 5-10 minutes. Native JavaScript/TypeScript SDK available via '@liaplus/ai-sdk'. Also supports webhooks for event-driven integrations. Developer documentation is at liaplus.com/resources/developer-tools.
What industry is LiaPlus AI in?
LiaPlus AI's product category is Conversational AI Voice Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7372.