HealthLoop
HealthLoop is a SaaS-based patient engagement platform founded in 2009 that enables medical practices to monitor and communicate with patients during recovery. The product is now part of the GetWell 360 ecosystem, serving health systems, federal healthcare, and health plans.
- Company typePrivate
- Founded1999
- HeadquartersMountain View, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What HealthLoop does
HealthLoop, founded in 2009 and headquartered in Mountain View, California, is a SaaS-based patient engagement platform that enables medical practices to monitor and communicate with patients during the recovery process. The company operates as a private for-profit entity with 11-50 employees, and has raised approximately $21.6M in disclosed funding across four rounds between 2012 and 2017. Investors include Canvas Prime, Morgenthaler Ventures, iCarbonX, Kapor Capital, Oakhouse Partners, NextEquity Partners, Lafayette General Health System, and Summation Health Ventures. Jordan Shlain serves as Founder and Chairman. HealthLoop's recovery-monitoring product is now positioned as the "GetWell Loop" sub-brand within the GetWell 360 platform, reflecting integration into a larger digital patient engagement ecosystem.
The broader platform is built on a cloud-based delivery model with deep EHR interoperability (20+ unique EHR integrations, 500+ partner integrations) and is delivered through the GetWell 360 product family, which includes GetWell Anywhere (point-of-care engagement across care settings), SmartRoom technology with Hospital Journey Manager, the Opal AI-powered patient assistant, and population health management modules. The architecture spans inpatient, outpatient, community, and home care settings, and carries HITRUST, SOC 2, and FedRAMP-Moderate Level certifications with an active ATO enabling federal healthcare deployments. The platform claims 25+ years of operating history, 100M+ patients engaged, and reach across 5 countries.
The business model is enterprise B2B subscription/quote-based, sold to health systems, hospitals, health plans, federal and state government healthcare agencies, and pediatric hospitals. Marquee customers include Veterans Affairs, Kaiser Permanente, Adventist Health, OSF Healthcare, Premier Health, Lifebridge Health, BayCare, Carilion Clinic, and Palomar Health. The company reports case-study outcomes such as 92% "Extremely Likely to Recommend" patient scores, 3x improvement in mobile activation at Palomar Health, 30-day readmission improvement at OSF Health, and $45M realized revenue from dormant patient activation at Adventist Health. In January 2024, the platform's parent was acquired by SAI Group, an enterprise AI solutions company.
HealthLoop firmographics
Firmographics- Name
- HealthLoop
- Legal name
- GetWellNetwork, Inc.
- Website
- https://healthloop.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HealthLoop is a SaaS-based patient engagement platform founded in 2009 that enables medical practices to monitor and communicate with patients during recovery. The product is now part of the GetWell 360 ecosystem, serving health systems, federal healthcare, and health plans.
- Ownership category
- akta.pro rank
HealthLoop industry classification
Industry- Product category
- Patient Engagement Software
- NAICS
- Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industries
- Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG), Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)
Keywords
Where HealthLoop is headquartered
LocationHeadquarters
- HQ city
- Mountain View
- HQ country
- United States
- HQ region
- North America
Markets served
HealthLoop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Healthcare Enterprise Software Platform: Digital patient engagement solutions sold to health systems, hospitals, health plans, and government healthcare agencies. Revenue generated through platform licensing and subscription agreements with healthcare enterprises.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise healthcare engagement platform |
Distribution channels1 record
Marketing channels4 records
HealthLoop product offering
Product offeringCore offering
HealthLoop is a SaaS-based platform that enables medical practices to monitor and communicate with patients during the recovery process through automated check-ins and follow-up care coordination. Following its acquisition, the offering is delivered as GetWell Loop, a patient engagement and follow-up care coordination solution integrated within the GetWell 360 digital patient engagement platform.
Product overview
GetWellNetwork offers a unified digital patient engagement platform called GetWell 360, which combines AI and live navigators to drive enterprise results across the care ecosystem. The platform spans inpatient, outpatient, community, and home care settings, featuring solutions like GetWell Anywhere, SmartRoom, and Hospital Journey Manager that work together to activate, engage, and retain patients and members.
Differentiator
Problem solved
Functional benefit
Brands
- GetWell 360: Next-generation digital patient engagement solution spanning the entire healthcare journey from community to point of care and beyond.
- GetWell Anywhere
- Opal
- SmartRoom
- GetWell Loop
- O'Neil Research Center
Products and services
- HealthLoop (branded as GetWell Loop) SaaS platform that enables medical practices to monitor and communicate with patients during the recovery process via automated check-ins and follow-up care coordination. Sold to physician practices, medical groups, and healthcare providers.
Quantifiable outcome
- 92% of patients are 'Extremely Likely' to recommend organizations using Get Well
- +3 more outcomes
Companies that use HealthLoop
Customer profileNamed customers9 records
Segments9 records
Ideal customer profiles1 record
HealthLoop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
HealthLoop partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SAI GroupcoreSAI Group expanded its healthcare AI platform through the acquisition of Get Well. Get Well is now part of SAI Group, a leader in enterprise AI solutions.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
HealthLoop competitors and assessment
Company assessmentDirect peers
- Phreesia: Public digital patient intake and engagement platform sold to medical practices and health systems. Directly comparable as a B2B SaaS patient engagement and communication layer used during and after clinical visits.
- CipherHealth: Enterprise patient outreach, rounding, and post-discharge engagement platform for hospitals and health systems. Overlaps with HealthLoop on automated patient communication during recovery and care transitions.
- Luma Health: Patient engagement platform focused on communication, scheduling, and care navigation for medical practices and ambulatory providers. Comparable in target customer (medical practices) and core workflow (patient messaging/engagement).
- Relatient: Patient engagement SaaS for medical groups and health systems covering appointment reminders, surveys, and two-way messaging. Closely comparable as a patient communication platform sold to physician practices.
- Upfront Healthcare: Patient engagement and care navigation platform for health systems, with focus on outreach, activation, and visit preparation. Comparable as a SaaS engagement layer addressing pre- and post-visit workflows.
- Force Therapeutics: Digital care management platform for musculoskeletal and perioperative recovery, providing patient engagement and remote monitoring through episode-based care plans. Comparable as a recovery-focused patient engagement platform.
- MedBridge: Patient engagement and education platform for musculoskeletal care, including home exercise programs and remote monitoring. Comparable in patient-facing recovery engagement and provider-facing content delivery.
- Doctor.com: Practice growth and patient engagement platform (acquired by Press Ganey), offering scheduling, messaging, and reputation tools to medical practices. Comparable as a practice-focused patient engagement vendor.
Broad incumbents
- Vivify Health: Established remote patient monitoring and virtual care platform serving health systems and payers. Comparable as a broader remote care engagement platform, though oriented to RPM rather than recovery messaging.
Others
- Health Catalyst: Healthcare data and analytics platform serving health systems and payers. Comparable as an enterprise healthcare SaaS vendor in adjacent workflows (analytics and population health) often bought by the same buyer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
HealthLoop social profiles
Digital presenceHealthLoop financial estimates
Financial estimateRevenue estimate
Valuation estimate
HealthLoop leadership team
Management profileNumber of profiles
Profiles1 record
HealthLoop funding detail
Funding detailFunding overview
Funding rounds4 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HealthLoop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HealthLoop
What does HealthLoop do?
HealthLoop is a SaaS-based platform that enables medical practices to monitor and communicate with patients during the recovery process through automated check-ins and follow-up care coordination. Following its acquisition, the offering is delivered as GetWell Loop, a patient engagement and follow-up care coordination solution integrated within the GetWell 360 digital patient engagement platform.
Is HealthLoop a public or private company?
HealthLoop is a private company. It is classified as corporate owned and is currently operating.
When was HealthLoop founded?
HealthLoop was founded in 1999. It employs 11 to 50 people.
Where is HealthLoop based?
HealthLoop is headquartered in Mountain View, United States, in the North America region.
How does HealthLoop make money?
One revenue line is on record: healthcare Enterprise Software Platform.
Who are HealthLoop's main competitors?
Direct peers on record are Phreesia, CipherHealth, Luma Health, Relatient, Upfront Healthcare, Force Therapeutics, MedBridge and Doctor.com. Vivify Health is listed as a broad incumbent. Health Catalyst is listed as an others.
Does HealthLoop have an API?
No public API is recorded for HealthLoop.
What industry is HealthLoop in?
HealthLoop's product category is Patient Engagement Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLALABAG, Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination). Its NAICS code is 6211 and its SIC code is 7372.