FocusPoint International

What FocusPoint International does

FocusPoint International is a private critical event management company specializing in Emergency Response as a Service (ERaaS) for individuals and organizations on the move. Headquartered in Sunrise, Florida and operating across 220+ countries and territories, the company orchestrates medical evacuations, security extractions, crisis response, and travel risk management through a 24/7 multilingual response team. Its named operational scale includes 15,000 crisis responses annually, 4,000 assistance calls monthly, 200+ SOS alerts daily, and 14M+ lives protected daily, serving corporate duty-of-care buyers, individual travelers and adventurers, satellite and IoT device manufacturers, and travel insurance providers.

The core technology stack is the PULSE rules-based escalation platform for SEND, PERS, mPERS, and IoT connected devices, integrated with satellite networks from Globalstar, Skylo, and NTN providers to enable emergency SOS and monitoring beyond cellular coverage. Complementary products include CAP Advantage, a mobile app with a one-touch emergency button; Overwatch x Rescue, a subscription service that eliminates financial exposure from rescue costs; and CAP Tripside Assistance, a consumer travel risk plan. OEM integration partnerships with Bullitt Group, Trackimo, and O-BOY embed FocusPoint services into rugged smartphones, asset trackers, and satellite watches.

FocusPoint generates revenue through subscription ERaaS plans, technology platform licensing to device OEMs, channel resale via airlines, travel management companies, and insurance providers, and professional services in crisis management consulting covering kidnap-for-ransom, extortion, and political risk. Go-to-market combines direct enterprise sales with channel partner distribution, anchored by flagship partnerships including Air Canada. The company is backed by private equity parent Dalton Capital, which provided $20 million in growth capital in February 2023 and is part of the broader Dalton Group of Companies.

Name

FocusPoint International

Legal name

FocusPoint International, Inc.

Website

https://focuspointintl.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

FocusPoint International is a private critical event management company that delivers Emergency Response as a Service (ERaaS), providing satellite-enabled SOS, travel risk management, and crisis response services to corporations, travelers, device OEMs, and insurance partners across 220+ countries.

Ownership category

akta.pro rank

Product category

Critical Event Management and Emergency Response Services

NAICS

Security Systems Services (56162), Satellite Telecommunications (517410), Computer Systems Design and Related Services (54151)

SIC

Communications Services, Nec (4899), Services-Health Services (8000), Services-Computer Programming Services (7371)

akta.pro primary industry

Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

akta.pro secondary industries

Crisis Management & Communications Support (Mass Notification) (BPABANAF), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF)

Keywords

• Emergency response services
• Critical event management
• Travel risk management
• Travel assistance plans
• Crisis response solutions

Headquarters

HQ city

Plantation

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Emergency Response as a Service (ERaaS) Subscriptions: Subscription-based emergency SOS services including Overwatch x Rescue plan providing rescue guarantee and financial protection against rescue costs
2. Travel Risk Management Services: CAP Tripside Assistance travel risk management solution responding to medical and security incidents during travel periods
3. Technology Solutions Licensing: PULSE platform licensing for IoT, PERS, mPERS and SEND device manufacturers requiring emergency monitoring and escalation capabilities
4. Crisis Management Consulting: Consulting practice focused on personal safety and crisis management solutions including kidnap for ransom, extortion, political risks, and product risk management

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

FocusPoint International provides Emergency Response as a Service (ERaaS) combining satellite and cellular-enabled SOS technology with a 24/7 multilingual crisis response team to deliver medical, security, and travel assistance across 220+ countries. Core offerings include the PULSE monitoring/escalation platform for IoT and personal safety devices, the CAP Advantage mobile assistance app, Overwatch x Rescue subscription service with financial rescue guarantee, CAP Tripside Assistance travel risk management, and CAP Travel Assistance Plan for business and leisure travelers.

Product overview

FocusPoint International operates as a Critical Event Management company specializing in Emergency Response as a Service (ERaaS) for individuals and organizations on the move. The offering architecture combines satellite and cellular connectivity through strategic partnerships with Globalstar, Skylo, and Bullitt Group with the PULSE monitoring and escalation platform. The core product portfolio includes PULSE (monitoring platform for SEND, PERS, mPERS and IoT devices), CAP Advantage (travel risk intelligence platform with mobile app), and Overwatch x Rescue (emergency SOS subscription). These are complemented by CAP Tripside Assistance for travel risk management and comprehensive Crisis Management and Medical Assistance services. The company leverages satellite NTN networks to deliver real-time device monitoring, SOS alerts, and rescue coordination across 220+ countries and territories, positioning the ERaaS model as a comprehensive critical event management ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• CAP Travel Assistance Plan: Comprehensive worldwide travel medical and security assistance services for business and leisure travelers
• Overwatch x Rescue Plan
• CAP Tripside Assistance
• PULSE
• CAP Advantage
• CAP Crisis Assistance Plus

Products and services

• PULSE Monitoring and Escalation Platform Enterprise-grade monitoring and rules-based escalation platform for Safety Equipment Navigation Devices (SEND), Personal Emergency Response Systems (PERS), mobile PERS (mPERS), and IoT connected devices, enabling real-time device monitoring and emergency alert escalation. Integrates with FocusPoint's 24/7 crisis response center.
• CAP Advantage Mobile Assistance App Travel risk intelligence platform and mobile assistance application available on Apple iOS and Android, providing users with real-time travel risk alerts and a one-touch emergency assistance button that connects to FocusPoint's 24/7 multilingual crisis response team.
• Overwatch x Rescue Plan Annual emergency SOS subscription service for individuals who live, work, or play in areas with limited cellular connectivity, providing SOS response via satellite and eliminating financial exposure from rescue operations through a built-in rescue guarantee.
• CAP Tripside Assistance Travel risk management solution that responds to medical and security incidents impacting travelers during their period of travel, including pandemic response coverage, delivered through FocusPoint's global crisis response network.
• CAP Travel Assistance Plan Comprehensive worldwide travel medical and security assistance membership for business and leisure travelers, providing access to FocusPoint's multilingual crisis response, medical evacuation, and security extraction services.
• Crisis Management Consulting Specialized consulting practice focused on personal safety and crisis management solutions including kidnap for ransom response, extortion, political risks, and product risk management, supported by FocusPoint's global response network.
• Medical Assistance Services Portfolio of medical assistance services including commercial medical escort and repatriation, travel nurse companion, flight nurse, air ambulance, and medical evacuation, delivered under EURAMI-accredited protocols.
• TripSecure (Channel Distribution Product) Channel distribution product tailored for the global transportation industry, embedding FocusPoint's emergency response and crisis management capabilities into transportation partner offerings.
• CAP Crisis Assistance Plus Crisis assistance membership providing fully-funded pandemic response and comprehensive crisis support through FocusPoint's global crisis response infrastructure.

Quantifiable outcome

• 14M+ lives protected daily
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

14 partnerships are on record, tiered strategic, core and secondary.

• Mobile Satellite Services Association (MSSA)strategicStrategic or Co-development Partner · 2 April 2023Membership in industry association for mobile satellite services to advance satellite-enabled emergency response capabilities and industry standards.
• GlobalstarcoreTechnology or Integration · 20 February 2023Satellite communication partnership enabling emergency SOS capabilities through Globalstar's satellite network for devices and smartphones requiring connectivity beyond cellular coverage.
• Skylo TechnologiescoreTechnology or Integration · 20 February 2023Partnership with non-terrestrial network provider Skylo to interconnect NTN satellite network with FocusPoint's PULSE platform for IoT monitoring and escalation services.
• Bullitt GroupcoreTechnology or Integration · 20 February 2023Partnership with rugged smartphone manufacturer Bullitt Group to integrate emergency SOS capabilities into satellite-enabled devices including Motorola Defy and CAT S75 smartphones.
• TrackMe NZsecondaryChannel Partner/ Reseller/ Distributor · 16 February 2023New Zealand-based partner offering Overwatch & Rescue Plan to customers providing enhanced protection for travelers in the region.
• Advanced TrackingsecondaryChannel Partner/ Reseller/ Distributor · 16 February 2023Partnership to offer Overwatch & Rescue Plan to customers with tracking and safety needs.
• O-BOY Satellite WatchsecondaryTechnology or Integration · 3 January 2023Partnership to integrate emergency response capabilities into O-BOY satellite watches for extreme sports enthusiasts and outdoor adventure lovers.
• TrackimocoreTechnology or Integration · 21 July 2022Integration of FocusPoint services with Trackimo's tracking devices for advanced driver, traveler and asset safety with immediate notification and escalation to law enforcement.
• Yonder Travel InsurancesecondaryChannel Partner/ Reseller/ Distributor · 4 May 2022Travel insurance comparison site partnership to offer FocusPoint's travel assistance services to customers.
• Globalstar / SPOTcoreTechnology or Integration · 1 July 2021Partnership to bring added benefits for Globalstar and SPOT customers through FocusPoint's travel risk management and emergency assistance services.
• Texas A&M UniversitystrategicStrategic or Co-development Partner · 1 October 2018Strategic partnership to expand crisis management practice through academic collaboration and research.
• Brokerslink NetworksecondaryChannel Partner/ Reseller/ Distributor · 1 July 2018Membership in global insurance broker network for distribution of travel risk and crisis management solutions.
• Air CanadacoreChannel Partner/ Reseller/ Distributor · 28 June 2018Partnership to offer duty of care solutions to Air Canada's corporate customers, providing emergency response and travel risk management services.
• DeemsecondaryChannel Partner/ Reseller/ Distributor · 22 August 2017Integration of travel assistance inside Deem's Work Fource platform for corporate travel management.

Scale indicators7 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• International SOS: World's largest medical and travel security assistance company; directly competes with FocusPoint on enterprise duty-of-care, medical evacuation, and crisis response services for multinationals and travelers.
• Crisis24 (GardaWorld): Global integrated risk management firm offering travel risk, security operations, and crisis response; competes head-to-head for corporate duty-of-care and crisis management mandates.
• Global Rescue: Provider of travel risk, evacuation, and emergency response subscriptions including a "rescue guarantee" product that directly mirrors FocusPoint's Overwatch x Rescue offering.
• Healix International: International medical and security assistance provider for corporate and government clients; directly competes in medical evacuation, travel health, and crisis case management.
• Anvil Group: Travel risk management and crisis response company serving corporate clients with security alerts, traveler tracking, and incident response — closely aligned with FocusPoint's CAP Advantage / Tripside offerings.

Emerging players

• Safeture: Tech-forward travel risk management platform with mobile safety app and enterprise alerting; competes with the CAP Advantage product on the software/intelligence layer.
• Riskline: Travel risk intelligence provider offering real-time alerts and country guidance; overlaps with FocusPoint's travel risk intelligence feed and is increasingly embedded into TMC platforms.

Broad incumbents

• Garmin (inReach): Consumer satellite SOS hardware (inReach) with its own response coordination; competes at the device-and-service layer and is both a potential partner and a competitive threat to Overwatch x Rescue.
• SPOT (Globalstar): Satellite SOS messenger product from Globalstar, one of FocusPoint's key satellite partners; the bundled SOS response service competes with Overwatch x Rescue at the consumer subscription layer.
• Apple (Emergency SOS via satellite): iPhone satellite SOS feature with proprietary response coordination; represents the largest disintermediation risk as OEMs increasingly route alerts through first-party services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/focuspoint_intl
• YouTubeyoutube.com/channel/UCe0xSE7DgzZjZSMdn8CGGMg
• Facebookfacebook.com/FocusPointintl
• LinkedInlinkedin.com/company/focuspoint-international-inc-
• Instagraminstagram.com/focuspointintl

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FocusPoint International