Knoa Software
Knoa Software provides patented task mining and user analytics software that captures user behavior across SAP, Oracle, and Salesforce applications, helping large global enterprises optimize digital transformation, user adoption, and business process efficiency.
- Company typePrivate
- Founded2008
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Knoa Software does
Knoa Software, Inc. is a privately held enterprise software company headquartered in New York City that provides task mining and user analytics software for large organizations running SAP, Oracle, and Salesforce applications. The company's platform is built on a patented object-sensing technology (not screen scraping or OCR) that captures granular user interaction data — including active and idle time, user and system errors, system response time, and full user journeys — at scale across tens of thousands of users without sampling, and exposes it through the cloud-based Knoa Analytics platform with dashboards, reports, an ROI calculator, and an SDK for extending monitoring to custom web applications. Knoa has been an SAP Solution Extension partner since 2008, and its product is resold by SAP as "SAP User Experience Management (UEM) by Knoa" through the SAP Store, SAP VAR Program, and SAP Partner Managed Cloud; effective January 2024, SAP Signavio also co-sells Knoa as part of the Signavio portfolio. The company generates revenue primarily through named-user subscription licensing (cloud and on-premises), supplemented by SAP channel distribution and professional services delivered through certified implementation partners such as Edison LLC, Namos Solutions, and Magia Solutions. Knoa serves hundreds of global corporations and government organizations across more than 1 million monitored end users, targeting use cases including SAP S/4HANA migrations, cloud transformations, help desk optimization, user adoption, process automation, and AI co-pilot adoption measurement. Note: company history indicates the current product entity was built around 2008 in connection with the SAP partnership, while firmographic data lists a corporate founding year of 1987, suggesting a predecessor entity or reorganization.
Knoa Software firmographics
Firmographics- Name
- Knoa Software
- Legal name
- Knoa Software, Inc.
- Website
- https://knoa.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Knoa Software provides patented task mining and user analytics software that captures user behavior across SAP, Oracle, and Salesforce applications, helping large global enterprises optimize digital transformation, user adoption, and business process efficiency.
- Ownership category
- akta.pro rank
Knoa Software industry classification
Industry- Product category
- Task Mining and User Experience Analytics Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
- akta.pro secondary industries
- Observability, Monitoring & AIOps (BPAEAKAG), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Knoa Software is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Knoa Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Licensing - Named User Model: SAP UEM by Knoa uses a license model based on the number of named SAP users being monitored with the solution. No restrictions around using the solution with production vs. non-production SAP environments. Available as standalone product independent of other SAP solutions. Both cloud-based subscription and on-premises deployment options available.
- SAP Resale and Distribution: Knoa's SAP Solution Extension is resold by SAP through the SAP Store, VAR Program, and Partner Managed Cloud program. SAP provides level 1 and level 2 support while Knoa provides level 3 support. Revenue flows through SAP's distribution channels globally.
- Professional Services: Implementation, enablement, consulting, and managed services offered through certified implementation partners like Edison LLC. Services include deployment, training, custom analytics development, and Knoa SDK development for extending monitoring to custom applications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Named user subscription licensing |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels6 records
Knoa Software product offering
Product offeringCore offering
Knoa Software provides a task mining and user analytics platform that captures real-time, granular user interaction data across enterprise applications (SAP, Oracle, Salesforce, and custom web apps) using a patented object-sensing technology. The platform delivers visibility into business process execution, user proficiency, automation opportunities, and help desk performance, and is sold both directly and via SAP (as SAP UEM by Knoa) through subscription and on-premises licensing.
Product overview
Knoa Software offers a unified task mining and user analytics platform designed to improve business process execution and employee experience. The product portfolio consists of specialized task mining solutions for enterprise applications: Knoa Task Mining for SAP (sold by SAP as SAP UEM by Knoa), Knoa Task Mining for Oracle, Knoa Task Mining for Salesforce, and Knoa Task Mining for Enterprise. These products share a common Knoa Analytics cloud-based platform that provides reporting, dashboards, and financial impact analytics. The Knoa SDK extends monitoring to custom web-based applications. The platform uses patented object-sensing technology to capture user interactions, identify process bottlenecks, and deliver actionable insights for digital transformation, cloud migration, and process optimization.
Differentiator
Problem solved
Functional benefit
Brands
- Experience and Performance Manager (EPM): A trademarked product name for Knoa's user experience management solution.
- Global End-User Monitor (GEM)
Products and services
- Knoa Task Mining for SAP Delivers observability for critical business processes across SAP applications and integrates with SAP Signavio to provide end-to-end visibility into process execution and user behaviors; sold by SAP as SAP User Experience Management (UEM) by Knoa and targeted at SAP S/4HANA, Fiori, SuccessFactors, Ariba, GUI, and Business Client environments.
- Knoa Task Mining for Oracle Provides insights into the productivity and experience of employees interacting with Oracle Fusion Cloud applications, including ERP Financials Cloud, SCM and Manufacturing Cloud, and HCM Cloud.
- Knoa Task Mining for Salesforce Provides insight into the productivity of employees interacting with Salesforce applications, supporting implementation optimization, workflow complexity identification, and employee engagement improvements.
- Knoa Task Mining for Enterprise Delivers complete observability for critical business processes across both business and productivity applications, enabling identification of process improvement opportunities, process compliance monitoring, and automation strategy design.
- Knoa Analytics Cloud-based monitoring, analytical, and reporting platform providing a complete view of user experience across the enterprise landscape, with actionable dashboards and interactive reports for training, user support, IT support, and change management.
- Knoa SDK Software Development Kit that extends granular user activity data monitoring to any web-based application beyond those supported out of the box, running on the same Knoa UEM instance.
- Knoa ROI Calculator Standalone tool that enables businesses to estimate cost savings from using Knoa UEM for workforce and business operations efficiency, based on IDC survey data showing 671% average three-year ROI.
- AI-Powered Business Process Observability and Non-SAP Application Monitoring
Quantifiable outcome
- 30% increase in business process efficiency
- +11 more outcomes
Companies that use Knoa Software
Customer profileNamed customers14 records
Segments3 records
Ideal customer profiles3 records
Knoa Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature5 records
Knoa Software partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship/core, major, regional and core.
- SAP Signavioflagship/coreEffective January 2024, Knoa became an SAP Signavio SOLEX partner, with SAP Signavio selling Knoa's task mining solution alongside the SAP Signavio portfolio. Knoa's task mining integrates with SAP Signavio Process Intelligence for end-to-end process visibility combining task mining and process mining data. SAP Signavio AI features can leverage Knoa task mining data.
- EYmajorEY is driving enhanced proficiency management for SAP S/4HANA migrations through SAP User Experience Management by Knoa. EY uses SAP UEM to measure user performance in project training environments and help clients optimize their SAP implementations.
- Namos SolutionsmajorServices partnership to deliver Employee User Experience Analytics for Oracle Cloud. Namos Solutions is an award-winning Oracle OPN Modernized Partner specializing in implementation and support of ERP, EPM and HCM business solutions. The partnership provides comprehensive software and services for cloud migration, help desk efficiencies, user productivity and Oracle Cloud adoption.
- Magia SolutionsregionalMagia Solutions selected as Australia/New Zealand reseller for Oracle Cloud UX software. Partnership to improve Oracle Cloud adoption through employee user experience analytics.
- SAP SEflagship/coreKnoa has been an SAP Solution Extension (SOLEX) partner since 2008, with SAP reselling Knoa Task Mining as SAP User Experience Management (UEM) by Knoa. SAP provides level 1 and level 2 support while Knoa provides level 3 support. The solution is available on SAP Store, through SAP VAR Program, and SAP Partner Managed Cloud.
- IBMcoreIBM Cloud hosts the SAP UEM by Knoa cloud subscription service. IBM's physical infrastructure has multiple global, US Federal Government, Industry, and Regional certifications including ISO 27001, SOC 1/SOC 2/SOC3, FedRamp, FISMA, PCI, and EU Model Clauses.
- InfosysmajorInfosys is a global leader in next-generation digital services and consulting, enabling clients in 45 countries to navigate digital transformation. Infosys has experience with Knoa implementation projects.
- Tech MahindramajorTech Mahindra provides innovative services, platforms, products, solutions and reusable assets. A 3.7 billion company with 103,200+ professionals across 90 countries serving 750+ global customers including Fortune 500 companies.
- WipromajorWipro is a global information technology, consulting and outsourcing company with 150,000+ employees serving clients in 175+ cities across six continents.
- Edison LLCflagship/coreEdison LLC is Knoa's premier implementation partner with global presence and track record of numerous successful Knoa projects. Services include implementation, enablement, consulting and managed services for Knoa and SAP Signavio solutions. Deep experience with S/4HANA and cloud migration, SAP Signavio suite deployment, digital transformation, and change management.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Knoa Software competitors and assessment
Company assessmentBroad incumbents
- UiPath: UiPath is a leading hyperautomation/RPA platform with embedded process and task mining capabilities that target the same SAP and enterprise application use cases as Knoa. As a much larger public competitor with a broad automation portfolio, it competes on the automation destination use case where Knoa identifies automation targets.
- Microsoft Power Automate Process Mining: Microsoft bundles task and process mining into the Power Platform after acquiring Minit and FortressIQ, going directly after the same SAP/enterprise app user analytics opportunity as Knoa. As an incumbent suite vendor, it competes on platform consolidation.
- Pegasystems (Pega): Pega is a large, established BPM and customer engagement platform with process AI capabilities that overlap with task- and process-mining functionality. It competes at the incumbent suite level for organizations evaluating process analytics alongside broader workflow platforms.
- IBM Process Mining: IBM Process Mining, now part of IBM's broader automation and AI portfolio (and formerly Signavio-equivalent partner in select geographies), targets the same SAP-centric transformation opportunities as Knoa, leveraging IBM's large services arm for go-to-market reach.
- SAP Process Insights / SAP Signavio: SAP's own process mining assets (Signavio Process Intelligence and related tools) represent both a partnership and a competitive overlap for Knoa, since SAP could expand its native capabilities over time in ways that constrain Knoa's road map and channel leverage.
Direct peers
- Celonis: Celonis is the leading process-mining and task-mining platform, competing head-to-head with Knoa in providing user interaction visibility for SAP and other enterprise applications. Their process intelligence platform and Process Copilot overlap directly with Knoa's task mining and Signavio-integrated offering.
- ABBYY Timeline: ABBYY Timeline is a process intelligence platform that includes task mining for enterprise applications, directly competing with Knoa in helping SAP and other enterprise customers understand and optimize how users interact with business software.
- Skan.AI: Skan.AI is a task-mining and process-discovery platform that observes digital work to identify automation and efficiency opportunities across enterprise applications. It competes directly with Knoa in user-interaction telemetry for SAP, ServiceNow, and similar environments.
- Worksoft: Worksoft provides process intelligence, process mining, and automated testing tied closely to SAP environments, overlapping with Knoa's SAP user experience monitoring and S/4HANA migration use cases. It is frequently mentioned alongside Knoa in SAP transformation procurements.
Emerging players
- ProcessMaker: ProcessMaker is a low-code BPM and process orchestration vendor that has expanded into process intelligence and analytics capabilities, making it an emerging adjacent competitor to Knoa for organizations looking to couple process analytics with automation.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Knoa Software social profiles
Digital presenceKnoa Software compliance and trust
Trust signalCompliance10 records
Knoa Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Knoa Software leadership team
Management profileNumber of profiles
Profiles5 records
Knoa Software funding detail
Funding detailFunding overview
Funding rounds11 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Knoa Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Knoa Software
What does Knoa Software do?
Knoa Software provides a task mining and user analytics platform that captures real-time, granular user interaction data across enterprise applications (SAP, Oracle, Salesforce, and custom web apps) using a patented object-sensing technology. The platform delivers visibility into business process execution, user proficiency, automation opportunities, and help desk performance, and is sold both directly and via SAP (as SAP UEM by Knoa) through subscription and on-premises licensing.
Is Knoa Software a public or private company?
Knoa Software is a private company. It is classified as venture growth investor backed and is currently operating.
When was Knoa Software founded?
Knoa Software was founded in 2008. It employs 101 to 250 people.
Where is Knoa Software based?
Knoa Software is headquartered in New York, United States, in the North America region.
How does Knoa Software make money?
Three revenue lines are on record. Subscription Licensing - Named User Model is the primary driver. The others are SAP Resale and Distribution and professional Services.
Who are Knoa Software's main competitors?
Broad incumbents on record are UiPath, Microsoft Power Automate Process Mining, Pegasystems (Pega), IBM Process Mining and SAP Process Insights / SAP Signavio. Direct peers are Celonis, ABBYY Timeline, Skan.AI and Worksoft. ProcessMaker is listed as an emerging player.
Does Knoa Software have an API?
Yes. Knoa provides RESTful APIs that allow report users to retrieve granular data through reporting functions. The Knoa SDK (Software Development Kit) can be used to extend user analytics beyond SAP to generate granular user activity data for any web-based application. Customers can run the extended analytics on the same Knoa UEM instance, leveraging their current deployment. Developer documentation is at knoa.helpdocsonline.com/home.
What industry is Knoa Software in?
Knoa Software's product category is Task Mining and User Experience Analytics Software. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC), with a secondary code of BPAEAKAG, Observability, Monitoring & AIOps. Its NAICS code is 5132 and its SIC code is 7372.