Zymego

What Zymego does

Zymego is a Swedish healthtech company founded in 2020 and headquartered in Stockholm, providing an intelligent automation platform that fills cancelled healthcare appointments by notifying waiting patients and rebooking empty slots within 90 seconds. The platform integrates directly with electronic health record (EHR) systems and operates silently in the background, requiring no patient-facing app download and enabling 24/7 self-service for rebooking, cancellation, and self-booking. The company's stated outcome is the elimination of manual booking administration and the reduction of patient wait times, with a cumulative figure of 1,500+ years of patient waiting time eliminated cited across its customer base.

Zymego serves healthcare providers as its sole customer segment, focusing on the operational problem of 5–15% wasted appointment slots. The business model is a subscription-based SaaS delivered to clinics and healthcare systems on a quote-based pricing structure, with enterprise B2B sales to clinical decision-makers. The company is officially accepted as a supplier to the UK NHS, has established trust among Swedish healthcare providers, and has expanded into Wales as a sub-market, giving it a presence in two European public healthcare systems.

The company is privately held and venture-backed, with disclosed funding of approximately $2.59M across rounds in 2021 and 2023, including a $2M round in December 2023 led by Spintop Ventures with participation from Icebreaker.vc, and earlier backing from Sting and Icebreaker.vc. The team is small (1–10 employees) and the co-founder and Chief Medical Officer, Dr. Ingmar Veinberg, is also the originator of the company's clinical thesis, drawn from a case in which a missed cancellation led to delayed cancer diagnosis.

Name

Zymego

Website

https://zymego.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Zymego is a Swedish healthtech company that provides an EHR-integrated intelligent automation platform for healthcare appointment management, automatically filling cancelled slots within 90 seconds to reduce wait times and administrative workload for healthcare providers in Sweden and the UK NHS.

Ownership category

akta.pro rank

Product category

Healthcare Appointment Management Software

NAICS

Offices of Physicians (62111)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

No-Show Reduction, Utilization & Scheduling Analytics (HLACADAL)

akta.pro secondary industries

Appointment Scheduling & Online Booking (HLACADAA), Appointment Scheduling, Waitlist & Patient Flow Communications (HLACAEAB), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Healthcare appointment software
• Patient scheduling automation
• EHR integration platform
• Healthtech SaaS
• Clinic booking automation

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Healthcare Provider SaaS Subscription: Zymego provides its intelligent automation platform to healthcare providers on a subscription basis, integrating with their existing EHR systems to fill cancellations, reduce admin workload, and decrease patient wait times.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Zymego provides an intelligent automation SaaS platform for healthcare providers that automatically fills cancelled appointment slots by notifying waiting patients, typically within 90 seconds. The platform integrates with existing Electronic Health Record (EHR) systems, enabling 24/7 patient self-service for rebooking, cancellation, and self-booking without requiring patients to download a separate app or staff to perform manual administrative work.

Product overview

Zymego is a single, unified healthtech platform that provides intelligent appointment management for healthcare providers. The core platform enables automated filling of cancelled appointments by notifying waiting patients when slots become available, completing fills within 90 seconds. It integrates with existing EHR systems and requires no app download from patients. The platform serves healthcare providers across Sweden and the UK, including NHS acceptance in the United Kingdom.

Differentiator

Problem solved

Functional benefit

Products and services

• Zymego Appointment Management Platform

Quantifiable outcome

• Fill cancelled appointments within 90 seconds without manual intervention
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• EHR System ProviderscoreTechnology or IntegrationZymego is integrated with Electronic Health Record systems, operating silently in the background. These partnerships enable seamless appointment automation without disrupting existing clinical workflows.
• NHSflagshipTechnology or IntegrationZymego has been officially accepted as a supplier to the NHS, enabling the company to provide its intelligent appointment automation solutions to healthcare providers across the UK National Health Service.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zocdoc: Zocdoc is a patient appointment booking marketplace that helps patients find and schedule provider appointments. It overlaps directly with Zymego's self-booking and rebooking functionality, though Zocdoc is consumer-app-first while Zymego is EHR-embedded.
• Doctolib: Doctolib is the dominant online appointment booking and patient management platform across France, Germany, Italy, and the Netherlands. It is directly comparable as a European healthcare provider SaaS focused on scheduling and patient flow, with broader feature scope than Zymego.
• Phreesia: Phreesia provides patient intake, scheduling, and engagement automation integrated with EHRs for healthcare providers. Like Zymego, it reduces administrative workload and no-shows, but operates at much larger scale across the US.
• Doctena: Doctena offers online appointment booking and patient reminders for healthcare practices across Benelux, Germany, Austria, Switzerland, and other European markets. It is comparable as a European-focused practice scheduling and reminder platform.

Emerging players

• Notable: Notable provides intelligent automation for patient scheduling, intake, and registration across US health systems. It overlaps with Zymego's automation of scheduling workflows, though Notable's footprint is US-centric and broader in scope.
• Qure4u: Qure4u offers digital patient intake, scheduling, and telehealth workflows integrated with EHRs. It addresses the same pain points as Zymego (no-shows, admin burden) for ambulatory providers, primarily in the US market.

Broad incumbents

• Oracle Health (formerly Cerner): Oracle Health offers the Cerner EHR ecosystem with integrated scheduling and patient engagement capabilities. As a broad incumbent in health IT, it competes indirectly by bundling scheduling automation into its enterprise contracts.
• Epic Systems: Epic is the largest US-based EHR vendor and increasingly present in Northern European systems. Its native scheduling, waitlist, and patient communication features could compete with or absorb Zymego's functionality at scale.

Regional players

• Cambio Healthcare Systems: Cambio is a major Swedish/Scandinavian EHR vendor. It is comparable as a regional incumbent that could bundle Zymego-style cancellation filling into its own product or compete with it via native features within Swedish healthcare providers.
• Livi (KRY Group): Livi is a leading Swedish digital healthcare provider offering video consultations and appointment booking. While primarily a provider rather than a SaaS vendor, it overlaps with Zymego in the Swedish patient scheduling and access space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/zymego

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zymego