Well Connected

What Well Connected does

wellconnected Inc. (operating as "wellconnected") is a Buffalo, New York-based SaaS company founded in 2021 that builds and sells "allco," a centralized social care platform designed for community-based organizations (CBOs). The platform integrates shared digital intake, closed-loop referral management, an AIRS-compliant resource directory, case management, real-time cross-organization status updates, and SDoH risk assessments into a single multi-tenant system, designed for interoperability with health information exchanges (HIEs) and community information exchanges (CIEs). Notably, allco maintains a longitudinal social care record analogous to an electronic medical record but for social service delivery, and embeds as the social care coordination layer within regional CIEs (e.g., the Chicago Regionwide CIE).

The company sells primarily through a funder-driven enterprise sales motion targeting counties, state agencies, health insurance plans, and 211 systems, who mandate or incentivize adoption of allco across their downstream CBO networks; pricing is per-user, per-month subscription ranging from $12 (nonprofits) to $500 (consultants/regional reporting), with a freemium Basic Access tier for 211 call centers. Customers include Independent Health (3-year deal), Monmouth County (60+ agencies in Monmouth ACTS), NYS AHEC (statewide), West Virginia 211, the City of Niagara Falls (311 tool), Cook County via the Chicago Regionwide CIE, and a growing base of WNY-based CBOs. Marketing reaches enterprise buyers through earned media, HIMSS/Civitas industry conferences, demo request funnels, and an organic press room; ARR was reported to have more than doubled in 2024 with a "hockey-stick" trajectory.

wellconnected is privately held and has raised approximately $411,500 in disclosed funding to date (a $400,000 pre-seed round in October 2022 from undisclosed Buffalo-area investors and an $11,500 non-dilutive grant from the Village Capital LIFT accelerator). It operates with a small team (1-10 employees) out of Western New York, and its geographic footprint has expanded to New York, New Jersey, West Virginia, and Illinois. CEO Duane Conners, a founder, received InfoTech WNY's Tech Leader of the Year award in October 2025.

Name

Well Connected

Legal name

wellconnected Inc.

Website

https://getwellconnected.co

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

wellconnected (Buffalo, NY) builds "allco," a SaaS social care platform that lets community-based organizations, counties, state agencies, and health plans share intake, case management, and closed-loop referrals across a regional network. It targets public-sector and nonprofit buyers in NY, NJ, WV, and IL.

Ownership category

akta.pro rank

Product category

Social Care Coordination Software

NAICS

Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Social Services (8300)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Social care software
• Case management platform
• Closed-loop referrals
• Community information exchange
• Social determinants screening

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Platform Licensing (Per User, Per Month): wellconnected generates revenue through subscription-based platform licenses charged on a per-user, per-month (or per-year) basis. Pricing varies by organization type: CBOs/nonprofits pay $12/user/month, municipalities pay $24-$35/user/month, healthcare organizations pay $60-$130/user/month, and insurance carriers pay $250/user/month. A free Basic Access tier is available for 211 call centers. Multi-year contracts offer discounted annual pricing.
2. Accelerator Grant Funding: wellconnected received $11,500 in non-dilutive grant funding from the LIFT: Accelerating Equitable Health Innovation accelerator program, run by Village Capital with support from Deloitte and the J&J Foundation. This is incidental non-dilutive funding rather than a primary revenue stream.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Well Connected sells allco, a cloud-based SaaS social care platform that gives community-based organizations (CBOs), municipalities, healthcare providers, and health plans a single system for shared digital intake, closed-loop referrals, case management, an AIRS-compliant resource directory, and longitudinal social care records. The platform is sold on per-user subscription licenses with tiered pricing by organization type (community/nonprofit, small/large municipality, community healthcare, hospital, insurance carrier, consultant) and a free Basic Access tier for 211 call centers, with distribution concentrated in the United States (NY, NJ, WV, IL).

Product overview

Well Connected offers allco, a centralized social care platform delivered as a unified product with multiple integrated modules. The core allco platform serves as a single source of truth for community member records, enabling shared digital intake, referral management, resource directories, and cross-organizational communication. Key modules include the Shared Referral System (for closed-loop referrals), Integrated Resource Directory (AIRS-compliant), Intake & Case Management Suite, and 311 Municipal Services Tool. The platform also includes planned expansions: CBO Network, Community Portal, Healthcare Access, Grant Access, and Municipal Programs. Pricing tiers range from free (Basic Access with 211 directory) to tiered per-user monthly licensing ($12/user for Community Access up to $500/user for Consultant/Regional Reporting), with API tokens available for third-party integration.

Differentiator

Problem solved

Functional benefit

Brands

• allco: The allco platform is a first-of-its-kind centralized social care platform built for CBOs, featuring shared digital intake, shared referral systems, integrated resource directories, cross-org communication, real-time status updates, and data analytics to drive better community care outcomes.

Products and services

• allco

Quantifiable outcome

• 88% closed-loop referral success rate in Monmouth ACTS program year one
• +6 more outcomes

Named customers16 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature11 records

Partnerships

15 partnerships are on record, tiered flagship, core and minor.

• Cornerstone Community Outreach (CCO)flagshipStrategic or Co-development Partner · 1 January 2025Cornerstone Community Outreach is the first member organization to go live on the Chicago Regionwide CIE network. CCO is a premier Chicago nonprofit serving individuals and families experiencing homelessness. Their go-live on allco represents the first operational deployment of the CIE in production.
• University at Buffalo School of Pharmacy and Pharmaceutical SciencescoreStrategic or Co-development Partner · 1 January 2025The University at Buffalo School of Pharmacy and Pharmaceutical Sciences leads a pilot project using allco for pharmacy-based social needs screening in Western New York. The university is also working to connect allco data to HEALTHeLINK, the regional health information exchange. The Clinical and Translational Science Institute is also a partner in the initiative.
• Vital PharmacyminorStrategic or Co-development Partner · 1 January 2025Vital Pharmacy leads the WNY pharmacy network in screenings conducted through the allco platform pilot project. Strong participation also from Middleport Family Health Center and Black Rock Pharmacy.
• 4medicacoreTechnology or Integration · 1 December 20244medica serves as the prime contractor and primary technology partner for the Chicago Regionwide Community Information Exchange (CIE), providing the cloud-based data-sharing infrastructure and identity resolution engine (99% accuracy). wellconnected powers the social care platform layer — providing the user interface for referral management, resource directories, and care coordination within the CIE. The combined systems represent the first integration of both healthcare and social care records in the U.S.
• New Jersey Innovation Institute (NJII)coreImplementation/ SI/ Consulting Partner · 1 December 2024NJII serves as the implementation engine for the Chicago Regionwide CIE, providing training and operational expertise to ensure participating providers are supported from day one. NJII also helped facilitate the Monmouth County partnership (alongside NJ 211 Partnership). NJII is a 501c3 wholly owned by NJIT, with a team of 100+ members across AI/ML, Defense, Entrepreneurship, Healthcare, and Learning & Development divisions.
• Illinois Public Health Institute (IPHI)coreStrategic or Co-development Partner · 1 December 2024IPHI leads the Chicago Regionwide CIE initiative as the prime project sponsor and convener, in partnership with the Chicago Department of Public Health (CDPH) and Cook County Bureau of Economic Development (BED). IPHI drives the governance model and community-centered design of the CIE, with its CEO Crystal Pirtle Tyler overseeing the initiative.
• 211 WNYcoreChannel Partner/ Reseller/ Distributor211 WNY is a key partner using allco as its platform for coordinating referrals and community resources across Western New York. 211 WNY coordinated the WNY Holiday Partnership/Toys for Tots campaign through allco and is integrating Metro Chicago 211's service directory into the Chicago CIE.
• CCNY (City College of New York)minorGTM or Marketing PartnerCCNY (City College of New York) appears as a partner logo on the wellconnected About page. Nature of partnership is not further detailed in available sources.
• Direct InteractionsminorGTM or Marketing Partner
• Monmouth County, New JerseycoreStrategic or Co-development PartnerMonmouth County signed a two-year agreement (with NJ 211 Partnership) to adopt allco as the electronic referral tool and case management platform for the Monmouth ACTS human services program. The second phase extends allco licenses to all 60+ agency partners in the county for intake, case management, referrals, and reporting. The partnership has expanded to include homeless shelter and prevention providers.
• Monmouth ACTScoreStrategic or Co-development PartnerMonmouth ACTS is a countywide initiative to coordinate social care delivery in Monmouth County, NJ, using allco as its technology backbone. The program connects residents to services via a hotline and refers them to agencies tracked through allco.
• NJ 211 PartnershipcoreChannel Partner/ Reseller/ DistributorThe NJ 211 Partnership collaborated with wellconnected to deliver allco to Monmouth County and its nonprofit social care agency network as part of the Monmouth ACTS program.
• Greater Buffalo Racial Equity RoundtableminorStrategic or Co-development PartnerThe Greater Buffalo Racial Equity Roundtable co-created the Erie County ReEntry Coalition alongside the Community Foundation of Greater Buffalo, and was instrumental in establishing the coalition's mission.
• Erie County Sheriff's OfficeminorStrategic or Co-development PartnerThe Erie County Sheriff's Office is committed to assisting incarcerated individuals with re-entry and supports the Erie County ReEntry Coalition's use of allco as a tool to reduce recidivism.
• CBO Consortium of Upstate NYcoreStrategic or Co-development PartnerThe CBO Consortium of Upstate NY is a coalition of community-based organizations that collaborated with wellconnected in building the allco platform and continues to drive its evolution. A consortium representative provided a testimonial on the platform homepage praising allco's connectivity, closed-loop referral system, and community health impact.

Scale indicators15 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Socially Determined: Socially Determined provides social risk analytics and care coordination data for health plans and providers, integrating SDoH data into clinical workflows. It overlaps with allco in the health-plan SDoH screening and referral use case, particularly for Medicaid populations.
• Unite Us: Unite Us is the leading networked care coordination platform connecting health and social care providers with closed-loop referrals and outcome tracking. It is the most direct head-to-head competitor to allco in the SDoH/social care referral space.
• findhelp (formerly Aunt Bertha): findhelp operates the largest public-facing social care referral network in the U.S., connecting people to community programs via searchable resource directories and closed-loop referral tools. It competes with allco for both funder/CIO mandates and direct CBO subscriptions.
• Healthify: Healthify builds SDoH infrastructure for health plans and providers, including resource directories, referral workflows, and analytics to identify and address social needs. It targets the same health-plan and CBO buyer pool as allco, with similar closed-loop referral functionality.
• One Degree: One Degree is a nonprofit-founded social care referral and resource platform serving similar CBO and funder buyer segments. It competes with allco at the community network and CBO licensing layer.

Broad incumbents

• Bamboo Health (formerly Appriss/Collective Medical): Bamboo Health operates a real-time care coordination and behavioral health network connecting providers, hospitals, and post-acute facilities across all 50 states. It is a broad incumbent with overlapping care-coordination capabilities that compete in adjacent buyer segments.
• Epic Systems: Epic is the dominant U.S. EHR vendor and now bundles social determinants of health modules, referral workflows, and community resource directories within its platform. It competes with allco wherever health systems prefer to keep social care functionality inside the existing EHR ecosystem.

Others

• 4medica: 4medica is the HIE data-sharing infrastructure provider powering the Chicago Regionwide CIE alongside allco. It is both a formal technology partner and an adjacent ecosystem enabler in the same integrated health-social care workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/wellconnected-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Well Connected