Daisee
Daisee is an Australian AI software company that provides speech analytics and automated quality assurance software for enterprise contact centres in financial services, insurance, healthcare, and debt collections, processing 100% of voice and chat interactions via a per-seat SaaS model.
- Company typePrivate
- Founded2017
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Daisee does
Daisee is an Australian AI software company that builds speech analytics and contact centre quality assurance software for enterprises operating regulated, voice-heavy customer operations. Founded in 2017 by Richard Kimber and headquartered in Sydney, with additional offices in Melbourne and Dallas, the company processes 100% of customer voice and chat interactions using proprietary speech-to-text, natural language processing, sentiment analysis, and machine learning models. Its core platform centres on the trademarked Programmable Scorecard — the first automated digital QA scorecard for contact centres — alongside differentiated features including daisee Essence (unsupervised ML for customer intent and root-cause analysis), daisee Predictors (predictive analytics for churn, complaints and CSAT outcomes with claimed 75–85% accuracy), Chat Insights for omnichannel QA, and a configurable Scorecard and Report Builder. Models are fine-tuned on millions of hours of contact centre interactions and the platform holds SOC2 Type II, HIPAA, and GDPR attestations.
Daisee firmographics
Firmographics- Name
- Daisee
- Legal name
- daisee Pty Ltd
- Website
- https://daisee.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Daisee is an Australian AI software company that provides speech analytics and automated quality assurance software for enterprise contact centres in financial services, insurance, healthcare, and debt collections, processing 100% of voice and chat interactions via a per-seat SaaS model.
- Ownership category
- akta.pro rank
Daisee industry classification
Industry- Product category
- Speech Analytics and Contact Centre Quality Assurance Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
- akta.pro secondary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Daisee is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Daisee business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription - AI Voice Analytics Platform: Cloud-based SaaS subscription model providing access to the daisee platform including transcription, quality scoring, sentiment analysis, and reporting capabilities. Pricing appears based on agent seats/FTE count at contact centres.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Enterprise SaaS subscription with per-agent seat pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Daisee product offering
Product offeringCore offering
Daisee sells a cloud-based AI speech analytics and contact centre quality assurance platform that automatically transcribes, scores, and analyses 100% of customer voice and chat interactions. The platform applies NLP, sentiment analysis, and machine learning to programmable scorecards to surface compliance gaps, agent performance insights, and customer intent drivers for enterprise and mid-market contact centres.
Product overview
Daisee is an Australian AI software company offering a unified voice analytics and contact centre quality assurance platform. The core daisee Platform provides speech-to-text transcription, automated QA scoring, and conversational intelligence for contact centres. Key integrated modules include: Programmable Scorecard™ (the world's first automated digital scorecard for evaluating calls), Essence (AI-powered customer intent analysis), Predictors (predictive analytics for customer outcomes), Scorecard Builder (custom scorecard creation), Report Builder (bespoke reporting), Chat Insights (omnichannel chat analysis), plus Agent View, Agent Performance Workflow, Team View, Issue Remediation Workflow, and Script Adherence features. The platform processes 100% of voice and chat interactions automatically to deliver compliance monitoring, agent coaching, and customer experience insights.
Differentiator
Problem solved
Functional benefit
Products and services
- daisee Platform AI-powered cloud platform that automatically transcribes, scores, and analyses 100% of customer voice and chat interactions for enterprise and mid-market contact centres, providing compliance monitoring, agent performance management, sentiment analysis, and customer intent insights. Sold as a SaaS subscription priced per agent seat.
Quantifiable outcome
- 90%+ accuracy in transcription and quality scoring
- +6 more outcomes
Companies that use Daisee
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles2 records
Daisee technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability9 records
Feature10 records
Daisee partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Co-sell Ready partnership enables daisee availability through Microsoft Azure Marketplace. Customers can easily access daisee through Azure with joint go-to-market support from Microsoft sales teams.
- GenesyscoreListed on Genesys AppFoundry allowing customers from all market segments to easily access daisee's solution. Provides omnichannel experience including voice and chat integration for Genesys Cloud Platform customers.
- AWScoreAWS Partner with availability on AWS Marketplace for cloud deployment flexibility. AWS infrastructure supports daisee's cloud-based speech analytics platform.
- DXC TechnologyminorDXC Technology partnership established through winning DXC Insurtech competition. DXC may provide distribution or implementation support for insurance sector customers.
- BlackboxminorPartnership with Blackbox (Australia) for potential distribution or implementation services.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Daisee competitors and assessment
Company assessmentDirect peers
- NICE: Global leader in contact centre analytics (NICE CXone, Nexidia) with comprehensive speech analytics, quality assurance, and compliance capabilities. Directly competes with Daisee across the enterprise contact centre analytics category, though at vastly larger scale and broader coverage.
- Verint: Workforce engagement and call analytics vendor offering speech analytics, quality monitoring, and compliance solutions. Competes head-to-head with Daisee for QA and compliance use cases in regulated industries.
- CallMiner: Pure-play speech and conversation analytics platform focused on contact centres. Closest direct competitor in terms of positioning around voice-to-text QA, sentiment, and predictive analytics.
- Observe.AI: AI-first contact centre intelligence platform combining speech analytics, quality assurance, and agent coaching. Direct AI-native competitor to Daisee, similarly targeting enterprise contact centres.
- Cresta: Real-time agent coaching and conversation intelligence platform for contact centres. Competes in adjacent AI-driven agent enablement and analytics, with stronger real-time emphasis than Daisee.
- Tethr: Speech analytics platform for customer experience and contact centre performance management. Direct competitor focused on extracting conversational insights, similar in scope to daisee's analytics layer.
- VoiceBase: Speech analytics platform for call centres delivering transcription, sentiment, and compliance scoring. Closely aligned competitor focused on similar enterprise QA workloads.
Broad incumbents
- Genesys: Major CCaaS platform with growing native speech analytics and quality management capabilities. Both a partner (daisee is listed on Genesys AppFoundry) and a competitive incumbent where Genesys bundling could displace third-party analytics.
- Five9: Cloud contact centre-as-a-service provider offering workforce engagement and increasingly AI-driven analytics. Competes broadly in the same enterprise buyers and represents a scaled ecosystem alternative to Daisee.
Emerging players
- Invoca: Conversation intelligence platform for sales and marketing calls with AI-powered analytics and coaching. Adjacent competitor that overlaps with Daisee in conversation analytics but emphasises revenue/marketing use cases rather than compliance QA.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Daisee social profiles
Digital presenceDaisee compliance and trust
Trust signalCompliance3 records
Daisee financial estimates
Financial estimateRevenue estimate
Valuation estimate
Daisee leadership team
Management profileNumber of profiles
Profiles5 records
Daisee funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Daisee M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Daisee
What does Daisee do?
Daisee sells a cloud-based AI speech analytics and contact centre quality assurance platform that automatically transcribes, scores, and analyses 100% of customer voice and chat interactions. The platform applies NLP, sentiment analysis, and machine learning to programmable scorecards to surface compliance gaps, agent performance insights, and customer intent drivers for enterprise and mid-market contact centres.
Is Daisee a public or private company?
Daisee is a private company. It is classified as venture growth investor backed and is currently operating.
When was Daisee founded?
Daisee was founded in 2017. It employs 11 to 50 people.
Where is Daisee based?
Daisee is headquartered in Sydney, Australia, in the Oceania region.
How does Daisee make money?
One revenue line is on record: saaS Subscription - AI Voice Analytics Platform.
Who are Daisee's main competitors?
Direct peers on record are NICE, Verint, CallMiner, Observe.AI, Cresta, Tethr and VoiceBase. Broad incumbents are Genesys and Five9. Invoca is listed as an emerging player.
Does Daisee have an API?
No public API is recorded for Daisee.
What industry is Daisee in?
Daisee's product category is Speech Analytics and Contact Centre Quality Assurance Software. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 518 and its SIC code is 7371.