YourWelcome
YourWelcome is a UK-based SaaS company providing AI-powered in-property guest tablets for vacation rental managers and serviced apartment operators. Its subscription bundles hardware and software including digital guidebook, point-of-sale, guest communication, and 100+ PMS integrations.
- Company typePrivate
- Founded2016
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What YourWelcome does
YourWelcome is a London-headquartered SaaS company founded in May 2016 that provides AI-powered in-property guest tablets for vacation rental property managers and serviced apartment operators. The core product is an 8-inch Android tablet that bundles a digital guidebook, guest communication hub, and AI-optimized in-stay point-of-sale into a single always-on device, with content and offers personalized in real time via 100+ PMS integrations. The company serves customers ranging from single-property hosts to large professional operators managing hundreds of properties, with named logos including Sanders, Yonder Luxury Vacation Rentals, PMI, Rent Branson, Stay Montana, and Yays Concierged Boutique Apartments across more than 30 countries.
The business model combines a per-property annual subscription (with hardware provided at no additional cost and free replacement for theft/loss/damage) with transaction-based revenue from in-property upsells (averaging $82.05 per booking across the platform) and marketplace commissions from local service partners such as Addison Lee and Deliveroo. Distribution blends enterprise field sales targeting large portfolio operators (anchored by a Tampa, FL US office opened November 2018 with a dedicated US Head of Sales) with a self-serve/product-led motion for smaller portfolios, supported by quote-based pricing, live demos, and active participation in VRMA, HomeAway Summit, and ASAP industry events.
The company has raised approximately $5M+ across multiple rounds since 2015 from investors including Pi Labs, Systema, Flux Group, Livingbridge (lead on the 2018 round), Baronsmead Venture Trusts, and angel investor Simon Emeny (£1M in April 2017). Two adjacent sub-brands — PropertyCare (housekeeping/maintenance task management) and GuestGuides (web-based guidebook) — extend the product surface. The company was recognized with the 2017 ASAP Industry Breakthrough & Innovation Award as the first transactional portal for serviced accommodation.
YourWelcome firmographics
Firmographics- Name
- YourWelcome
- Legal name
- YourWelcome Technology Ltd
- Website
- https://yourwelcome.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- YourWelcome is a UK-based SaaS company providing AI-powered in-property guest tablets for vacation rental managers and serviced apartment operators. Its subscription bundles hardware and software including digital guidebook, point-of-sale, guest communication, and 100+ PMS integrations.
- Ownership category
- akta.pro rank
YourWelcome industry classification
Industry- Product category
- Vacation Rental Software
- NAICS
- Consumer Electronics and Appliances Rental (532210), Consumer Electronics and Appliances Rental (53221), Consumer Goods Rental (5322)
- SIC
- Services-Computer Rental & Leasing (7377), Services-Equipment Rental & Leasing, Nec (7359), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Business/Enterprise Tablets (HDACAMAB)
- akta.pro secondary industries
- Consumer Tablets (HDACAMAA), Android Tablets (CRACAMAA), Consumer Electronics & Mobile Device Leasing (FSAKANAB), Mobile Device Management & Security for Tablets/Ultrabooks (MDM/UEM, Device Encryption) (HDACAMAN)
Keywords
Where YourWelcome is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
YourWelcome business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Revenue (Per Property): YourWelcome operates on a subscription model charged per property. For every property on the plan, customers receive a free 8-inch in-property tablet plus access to the software platform, AI features, and support. No separate hardware purchase required as tablets are provided free for every property. The subscription includes hardware protection for theft, loss, or damage with free replacement tablets.
- Transaction/Service Fees: Revenue from in-property upsells including late check-outs, early check-ins, equipment hire, mid-stay cleans, and local partner deals. In-property orders across the platform average $82.05 per booking. Service revenue is not shared with OTAs or PMSs, allowing property managers to increase margins.
- Marketplace/Partner Revenue Share: Revenue from connecting guests to local services including food delivery, tourist tickets, airport transfers, car hire, and other on-demand services through the YourWelcome network partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Per Property Subscription |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels6 records
YourWelcome product offering
Product offeringCore offering
YourWelcome provides AI-powered in-property guest tablets to vacation rental property managers and serviced apartment operators. The 8-inch always-on Android tablet combines a digital guidebook, guest communication hub, and an AI-optimized point-of-sale system in a single device. The hardware is bundled with a per-property annual software subscription that includes 100+ PMS integrations, free tablet replacement coverage, and a centralized dashboard for managing content, upsells, messaging, and analytics.
Product overview
YourWelcome offers a single integrated product portfolio centered on AI-powered guest tablets for vacation rentals. The core product is the YourWelcome Tablet — an 8-inch in-property Android device that bundles a digital guidebook, point of sale, guest messaging, PMS integrations, analytics, and brandable UI in one always-on subscription (hardware included). The tablet is designed to operate without apps or QR codes, with content personalized via 100+ PMS connections. Two related sub-brands are listed in the support footer: PropertyCare (task management for housekeeping/maintenance) and GuestGuides (web-based guidebook). The company also mentions a YourWelcome Marketplace for selling services, currently listed as coming soon.
Differentiator
Problem solved
Functional benefit
Brands
- PropertyCare: Property management task and maintenance app for housekeeping and operations management.
- GuestGuides
Products and services
- YourWelcome Tablets AI-powered 8-inch in-property Android tablet for vacation rentals and serviced apartments that combines a digital guidebook, guest communication hub, and AI-optimized point-of-sale in a single always-on device. Hardware (tablet, stand, extra-long cable) is included with the per-property subscription along with free replacement coverage for theft, loss, or damage. Designed for property managers and serviced apartment operators.
- PropertyCare Task management app for housekeeping and maintenance operations at vacation rental and serviced apartment properties. Operated as a separate product under the YourWelcome corporate umbrella.
- GuestGuides Web-based guest guidebook platform for vacation rentals and short-term accommodations. Operated as a separate product under the YourWelcome corporate umbrella.
Quantifiable outcome
- Guests spend over 27 minutes on the YourWelcome Tablets per booking on average
- +5 more outcomes
Companies that use YourWelcome
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
YourWelcome technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability6 records
Feature7 records
YourWelcome partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, minor and peripheral.
- Yays Concierged Boutique ApartmentscoreYays and YourWelcome's collaboration provides higher level of in-room service for Yays guests with personalized in-room tablets acting as transactional and informational portal. Guests can easily order extra services, read apartment appliance manuals, access local tips and events, and chat directly with staff. Yays operates 100+ apartments in Amsterdam, Barcelona, Paris, and Antwerp.
- Shaun HindsminorFormer BridgeStreet managing director Shaun Hinds joined YourWelcome as non-executive director, bringing industry expertise and strategic guidance to the board.
- 100+ Property Management Systems (PMS)coreYourWelcome connects with 100+ PMS platforms (64+ platforms stated in FAQ) enabling automatic sync of bookings, guest data, content, and offers. The tablets use this booking data to personalize what each guest sees based on property, stay dates, and profile.
- Local Service Partners (Addison Lee, Deliveroo, etc.)peripheralPartnership with local vendors including Addison Lee (taxis), Deliveroo (food delivery), laundry services, and tourist ticket providers to offer guests access to on-demand services through the tablet. Enables property managers to capture percentage of guest spend during stay.
- Visit South DevonminorYourWelcome partnered with Visit South Devon to provide guests with curated local recommendations and area guides for the South Devon region.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
YourWelcome competitors and assessment
Company assessmentBroad incumbents
- Guesty: Leading property management platform for short-term rentals offering PMS, channel manager, guest communication and upsell features. Competes with YourWelcome's PMS-integrated guest experience stack as part of a much broader product suite.
- Cloudbeds: Hospitality management platform serving hotels, hostels and vacation rentals with PMS, channel manager and guest engagement features. Represents a broader incumbent that could bundle YourWelcome-style guest experience functionality.
- Hostaway: Enterprise-grade vacation rental PMS with channel management, guest communication and automation. Overlaps with YourWelcome's guest communication and PMS integration value proposition from a broader software angle.
Direct peers
- Touch Stay: Digital guidebook platform for vacation rentals and short-term rentals. Directly comparable to YourWelcome's digital guidebook and guest communication modules, though delivered as a mobile-friendly web guide rather than a dedicated tablet.
- Enso Connect: AI-powered guest experience platform for vacation rentals offering smart guest portals, upsells and unified communication. Closest direct competitor to YourWelcome's in-property tablet/portal experience for short-term rental operators.
- SuiteOp: Upsell and guest experience automation platform for short-term rentals and serviced apartments. Directly comparable to YourWelcome's in-stay upsell and POS offering, focused on digital guest journeys rather than dedicated hardware.
- HelloHere: Digital concierge and guest communication app for hotels and vacation rentals. Overlaps with YourWelcome's digital guidebook and guest messaging modules, positioned as a mobile-first alternative to dedicated in-room devices.
Emerging players
- Breezeway: Operations platform for vacation rentals covering cleaning, maintenance and guest experience. Comparable to YourWelcome's housekeeping checklist and operations modules, though delivered as a SaaS workflow tool rather than in-room hardware.
- Vacation Rental Desk (VRD): Property management and guest experience tools for vacation rental managers. Comparable adjacent operator in the same SMB property manager segment that YourWelcome targets with its per-property subscription offering.
Regional players
- Operto: Guest experience and smart-home automation platform primarily serving North American vacation rental operators. Comparable to YourWelcome's smart in-property device and automated guest communication features, with stronger smart-lock integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
YourWelcome social profiles
Digital presenceYourWelcome financial estimates
Financial estimateRevenue estimate
Valuation estimate
YourWelcome leadership team
Management profileNumber of profiles
Profiles4 records
YourWelcome subsidiaries and ownership
Company hierarchySubsidiaries2 records
YourWelcome funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
YourWelcome M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about YourWelcome
What does YourWelcome do?
YourWelcome provides AI-powered in-property guest tablets to vacation rental property managers and serviced apartment operators. The 8-inch always-on Android tablet combines a digital guidebook, guest communication hub, and an AI-optimized point-of-sale system in a single device. The hardware is bundled with a per-property annual software subscription that includes 100+ PMS integrations, free tablet replacement coverage, and a centralized dashboard for managing content, upsells, messaging, and analytics.
Is YourWelcome a public or private company?
YourWelcome is a private company. It is classified as venture growth investor backed and is currently operating.
When was YourWelcome founded?
YourWelcome was founded in 2016. It employs 11 to 50 people.
Where is YourWelcome based?
YourWelcome is headquartered in London, United Kingdom, in the Europe region.
How does YourWelcome make money?
Three revenue lines are on record. Subscription Revenue (Per Property) is the primary driver. The others are transaction/Service Fees and marketplace/Partner Revenue Share.
Who are YourWelcome's main competitors?
Broad incumbents on record are Guesty, Cloudbeds and Hostaway. Direct peers are Touch Stay, Enso Connect, SuiteOp and HelloHere. Emerging players are Breezeway and Vacation Rental Desk (VRD). Operto is listed as a regional player.
Does YourWelcome have an API?
No public API is recorded for YourWelcome.
What industry is YourWelcome in?
YourWelcome's product category is Vacation Rental Software. Its primary akta.pro industry code is HDACAMAB, Business/Enterprise Tablets, with a secondary code of HDACAMAA, Consumer Tablets. Its NAICS code is 532210 and its SIC code is 7377.