What Operto Guest Technologies does

Operto Guest Technologies is a Vancouver-based hospitality technology company founded in 2016 that provides an integrated property automation platform serving hotels, vacation rentals, student housing, multi-family residences, and mixed-use properties. The company has scaled to serve over 20,000 property managers and hoteliers across 90+ countries, with a customer base spanning SMBs, mid-market operators, and enterprise accounts including the Accor Key program targeting 5,000+ hotels globally via the 2022 STAYmyway acquisition.

The platform is structured around three core modules — Operto Access (smart lock control, mobile keys, contactless check-in), Operto Teams (staff scheduling, housekeeping, maintenance, payroll), and Operto Guest (digital guidebooks, guest messaging, verification, upsells) — unified through the Operto Connect dashboard. Operto has developed proprietary hardware including the Operto Boost chip that upgrades existing locks to smart locks without replacement, and the YourKey mobile key application. The company launched Operto One in December 2025, an agentic AI platform deploying coordinated AI teammates for distribution, front-of-house guest service, and back-of-house operations automation. A free GEO Consultant tool was launched in April 2026 to help hotels optimize visibility in generative AI search results. The platform integrates with 150+ third-party solutions including major PMS platforms (Mews, Cloudbeds, Hostaway, Guesty, Oracle Opera), smart lock brands (Salto, Kwikset, Yale, Schlage), and IoT devices.

Operto generates revenue through modular software subscriptions (Operto Teams, Access, Guest, One), hardware sales or Hardware-as-a-Service rental, and professional services including installation and premium support. Pricing is customized based on property portfolio size and module selection. The company distributes through enterprise field sales, a self-serve product-led growth motion (ROI calculator, GEO Consultant), and PMS integration partnerships. Operto has raised approximately $40.1 million in disclosed funding across rounds in 2019, 2022, and 2023, with the $25.2M March 2023 round led by Centana Growth Partners. Strategic acquisitions include VrScheduler (2021), STAYmyway (2022), and DACK (2024). The company holds GDPR and PCI DSS compliance certifications and has earned recognition from Gartner, Deloitte Technology Fast 50, Forbes Travel Technology, and Skift Awards.

Name

Operto Guest Technologies

Legal name

Operto Guest Technologies

Website

https://operto.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Operto Guest Technologies is a Vancouver-based hospitality technology company that provides an integrated property automation platform — including smart access control, staff operations, and AI-powered guest experience tools — serving 20,000+ property managers across hotels, vacation rentals, and multi-family housing in 90+ countries.

Ownership category

akta.pro rank

Product category

Hospitality Automation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Tech-Forward / Smart Lifestyle Hotels (THAGADAK)

Keywords

• Hospitality automation software
• Property management platform
• Smart lock access control
• Guest experience management
• Hotel operations software

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. Software Subscriptions: Operto offers modular software subscriptions across four core product lines: Operto Teams (housekeeping/maintenance), Operto Access (keyless entry/smart locks), Operto Guest (digital guidebook/verification), and Operto ONE (AI teammates). Pricing is customized based on property count and product modules selected.
2. Hardware (Smart Locks & Devices): Operto offers smart lock hardware including the Operto Boost chip for lock upgrades, and partners with lock providers (Salto, Kwikset, Yale, etc.). Hardware may be purchased outright or rented through a Hardware-as-a-Service (HaaS) model for a low monthly fee.
3. Professional Services: Premium support services including on-site installation, dedicated 24/7 account management, anti-fraud protection, site audits, and training sessions included in onboarding.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Operto Guest Technologies sells a modular, cloud-based hospitality automation platform that combines smart-lock access control, staff and operations management, and digital guest experience into a single dashboard. The offering is delivered as separately licensable modules (Operto Access, Operto Teams, Operto Guest, Operto One) sold on customized subscription pricing, with optional hardware (smart locks and the Operto Boost retrofit chip) sold outright or rented via Hardware-as-a-Service. The platform is built for hotels, vacation rentals, student housing, multi-family, and mixed-use properties, and integrates with 150+ PMS, lock, and IoT systems.

Product overview

Operto Guest Technologies is a comprehensive hospitality management platform comprising three core integrated modules: Operto Access (access control and guest entry), Operto Teams (operations and staff management), and Operto Guest (digital guest experience). The platform operates through Operto Connect, a unified dashboard that coordinates all modules. Additional products include Operto One (AI-powered teammate agents), Operto Boost (hardware upgrade chip for existing locks), Mobile Keys, YourKey app, GEO Consultant (AI visibility tool), and various sub-modules for scheduling, maintenance, inventory, check-in, guidebooks, messaging, verification, and upsells. The company has expanded through acquisitions of STAYmyway (2022) and DACK (2024).

Differentiator

Problem solved

Functional benefit

Brands

• Operto ONE: AI-powered coordinated AI teammates supporting guest service, operations, and distribution for hotels
• Operto Teams
• Operto Guest
• Operto Access
• Operto Boost

Products and services

• Operto Access Access control module providing secure, automated guest entry through unique time-bound codes or mobile keys; controls smart locks, monitors devices, and enables contactless check-in across properties. Sold as a standalone subscription to hotels, vacation rentals, multi-family, and student housing operators.
• Operto Teams Operations automation platform for property maintenance, housekeeping, and staff management. Includes scheduling, inventory tracking, maintenance coordination, and payroll reporting for hospitality teams. Sold as a standalone subscription to property managers and hoteliers.
• Operto Guest Guest experience platform providing digital guidebooks, guest verification, upsells, and messaging. Creates a self-serve personalized experience for guests with branded digital content and contactless interactions. Sold as a standalone subscription to hotels and vacation rental operators.
• Operto One AI-powered platform featuring coordinated AI teammates supporting guest service, operations, and distribution. Includes three specialized AI teams: Distribution (direct bookings), Front of House (always-on multilingual guest service), and Back of House (automated operations). Sold as a standalone subscription to hotels.
• Operto Connect The main hospitality management dashboard that unifies all Operto modules. Provides centralized control over guest access, operations, and guest experience from a single platform interface for property managers and hoteliers.
• Operto Boost Hardware chip that upgrades existing locks to smart locks without replacement. Installs in minutes and enables digital access codes and mobile keys while keeping existing lock hardware. Available for purchase or rental through Operto's Hardware-as-a-Service model.
• GEO Consultant Free AI visibility tool for hotels to analyze and improve their presence in generative AI search results like ChatGPT and Gemini. Helps properties optimize content for AI-powered travel planning.

Quantifiable outcome

• 20,000+ property managers and hoteliers served globally
• +9 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration60 records

AI capability10 records

Feature5 records

Partnerships

19 partnerships are on record, tiered strategic acquisition, core and standard.

• DACKstrategic acquisitionStrategic or Co-development Partner · 8 January 2024Acquisition of Los Angeles-based DACK, a guest experience technology company for the hospitality sector. This strategic move expands Operto's platform capabilities and reinforces its industry position.
• STAYmywaystrategic acquisitionStrategic or Co-development Partner · 3 November 2022Acquisition of Spain-based STAYmyway, a smart hospitality technology company. The acquisition aimed to expand Operto's rollout of the 'Accor Key' program across over 5,000 hotels worldwide and enhance digital check-in hardware solutions.
• MewscoreTechnology or IntegrationDeep integration partnership with Mews PMS enabling seamless synchronization of reservations, guest data, and automated access code generation for properties using Mews property management system.
• CloudbedscoreTechnology or IntegrationIntegration with Cloudbeds platform providing automated operations, guest communication, and access control synchronization for Cloudbeds-managed properties.
• HostawaycoreTechnology or IntegrationStrategic integration enabling Hostaway users to automate property operations, scheduling, and access management through Operto's platform.
• GuestycoreTechnology or IntegrationIntegration partnership with Guesty for short-term rental operators to sync reservations and automate guest access and communication workflows.
• Oracle OperacoreTechnology or IntegrationIntegration with Oracle Opera PMS for enterprise hotel properties, enabling automated operations and access control within Oracle's hotel management ecosystem.
• SaltocoreTechnology or IntegrationSmart lock integration partnership with Salto, enabling automated access control and mobile key functionality for properties using Salto locking systems.
• KwiksetstandardTechnology or IntegrationSmart lock brand integration with Kwikset enabling Operto's digital access control and automated code management for Kwikset smart locks.
• YalestandardTechnology or IntegrationIntegration with Yale smart locks for digital access control and mobile key capabilities through Operto's platform.
• SmartThingsstandardTechnology or IntegrationIoT integration with Samsung SmartThings for smart home connectivity, enabling energy management and environmental monitoring through Operto.
• EcobeestandardTechnology or IntegrationSmart thermostat integration with Ecobee for automated energy optimization, occupancy-based temperature control, and energy savings.
• NoiseawarestandardTechnology or IntegrationNoise monitoring integration with Noiseaware for real-time noise detection and alerts to prevent disturbances in rental properties.
• AvantiocoreTechnology or IntegrationIntegration with Avantio vacation rental management system for automated operations, guest communication, and access control.
• HostfullycoreTechnology or IntegrationPartnership with Hostfully for digital guidebooks and guest experience management integrated with Operto's operational platform.
• LodgifycoreTechnology or IntegrationIntegration with Lodgify enabling vacation rental operators to automate check-ins, access codes, and property management through combined platforms.
• StayntouchstandardTechnology or IntegrationIntegration with Stayntouch cloud PMS for hotel properties, enabling mobile key and access control functionality.
• AirbnbcoreTechnology or IntegrationPlatform integration with Airbnb for reservation synchronization, enabling automated operations and access code generation for Airbnb-listed properties.
• VRBOcoreTechnology or IntegrationIntegration with VRBO for reservation data sync, allowing Operto users to manage VRBO bookings with automated workflows and access control.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mews: Mews is a cloud-native PMS and hospitality operating system used by hotels, hostels, and alternative accommodations globally. It is Operto's closest comparable - both serve the same customers with overlapping capabilities around operations, guest experience, and integrations, with Mews leaning more PMS-centric and Operto leaning more on access control and IoT automation.
• Cloudbeds: Cloudbeds is a hospitality management suite combining PMS, channel manager, and booking engine for hotels, hostels, vacation rentals, and groups. Directly comparable to Operto as both target independent and mid-market properties with integrated operations, guest experience, and access integrations; Operto differentiates on access control and AI, Cloudbeds on breadth of PMS functionality.
• Guesty: Guesty is a property management platform purpose-built for short-term rental and vacation rental operators managing portfolios across Airbnb, Vrbo, and Booking.com. Directly comparable to Operto's vacation rental customer segment, both offering operations, guest communication, and multi-platform synchronization, with Guesty more PMS-centric and Operto more focused on access and IoT automation.
• Hostaway: Hostaway is a vacation rental PMS and channel manager for professional short-term rental managers. Operto integrates with Hostaway and competes for the same property manager customer base, with overlapping capabilities in scheduling, operations, and guest experience.
• Breezeway: Breezeway is an operations and guest experience platform for short-term rentals focused on cleaning coordination, maintenance, and task management. Directly comparable to Operto Teams and Operto Guest modules, with Breezeway operating as a more focused operations-only specialist while Operto bundles access control, IoT, and AI teammates.
• Enso Connect: Enso Connect is a guest experience platform for vacation rentals and boutique hotels offering AI-powered messaging, digital guidebooks, upsells, and verification. Directly comparable to Operto Guest and Operto One's Front-of-House AI capabilities, both targeting the same operator pain points around guest communication and digital check-in.

Broad incumbents

• Shiji Group: Shiji is a global hospitality technology provider offering PMS, POS, distribution, and guest experience platforms serving enterprise hotel chains. Operto integrates with Shiji and competes in adjacent layers; Shiji operates as a broad incumbent with deep enterprise hotel relationships, while Operto serves a more SMB/mid-market independent segment.
• Oracle Hospitality (OPERA): Oracle OPERA is the dominant on-premise and cloud PMS for large hotel chains and resorts globally. Operto integrates with OPERA but competes at the operations, access, and guest experience layer; Oracle represents the legacy incumbent that Operto's modern cloud-native stack is helping independent and mid-market hotels move away from.

Others

• Salto Systems: Salto is a leading manufacturer of electronic access control and smart locking solutions for hospitality, commercial, and residential markets. Operto both partners with Salto (Core integration) and competes at the software layer with Salto's own management software, making Salto an adjacent enabling technology partner.

Emerging players

• Akia: Akia is a guest messaging and operations platform for hotels, vacation rentals, and serviced apartments with AI-powered automation features. Comparable to Operto Guest and Operto One's messaging capabilities, with Akia representing a more focused emerging player in the AI guest communications niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/operto-guest-technologies
• Xx.com/OpertoGuestTech

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operto Guest Technologies