Civitfun

What Civitfun does

Civitfun (legal entity: Civitfun Tourism, S.L.U.) is a Spanish SaaS company founded in 2014 and headquartered in Palma de Mallorca that provides an online check-in and check-out platform for hotels, hotel chains, and vacation rentals. The platform automates the end-to-end guest journey from pre-arrival registration through document capture (OCR with MRZ and PDF 417 standards), biometric facial-recognition identity verification, eIDAS-compliant digital signatures, secure payment processing, upselling and cross-selling modules, keyless room access via BLE or pincode, and automated guest-registration reporting to local authorities. Underpinning the product is a certified integration layer connecting to more than 50 Property Management Systems, payment gateways, and electronic lock manufacturers; the company also offers a tablet-based Paperless reception terminal for walk-in guests. The platform has processed over five million check-ins across 3,000+ hotels, with named enterprise customers including Barceló Hotel Group, Meliá Hotels International, IHG, Accor, Hyatt Spain, Hard Rock Hotels, PortAventura World, Karisma, and NH Hotels.

Civitfun operates as a subsidiary within HBX Group, leveraging the parent's B2B travel distribution network through co-developed products such as the Check-in Aggregator, Hotel Confirmation Number (HCN) automation, and VCC invoice recovery. In July 2023 the company acquired Italian startup GRS (Group Reservation System) to extend its offering into automated group bookings, marking its first M&A move. Revenue is generated through recurring SaaS subscription licenses, primarily quote-based per property or per user, with the only publicly disclosed pricing being the Spanish Kit Digital Process Management category at €2,000–€3,500 per hotel. The company also acts as an authorized digitalizer under Spain's Kit Digital program, co-financed by Next Generation EU funds, giving it a subsidized SMB acquisition channel. In March 2022, Civitfun raised €2,000,000 in seed funding led by Italian VC P101 SGR, designated for product development, team expansion, and international growth.

Name

Civitfun

Legal name

Civitfun Tourism, S.L.U.

Website

https://civitfun.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Civitfun is a Spanish SaaS provider of online check-in and check-out software for hotels, chains, and vacation rentals. Its platform automates the guest journey — OCR document capture, biometric verification, eIDAS signatures, payments, upselling, and keyless access — integrated with 50+ PMS, payment, and lock providers.

Ownership category

akta.pro rank

Product category

Hotel Check-in Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

Keywords

• Hotel check-in software
• Contactless guest journey
• Hospitality SaaS
• PMS integration platform
• Hotel digitalization

Headquarters

HQ city

Santa Cruz De Tenerife

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Licenses: Civitfun operates as a Software as a Service (SaaS) provider, granting hotel clients a license to use its cloud-based platform. Clients pay subscription fees for access to the online check-in/check-out software, with pricing varying by hotel size and feature set. The service integrates directly with the hotel's PMS and is billed on a per-property or per-user basis depending on the plan.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Civitfun provides a cloud-based SaaS platform that automates contactless hotel check-in and check-out workflows, including pre-arrival data capture, OCR document scanning, eIDAS-compliant digital signatures, biometric identity verification, secure payment processing, electronic door access (BLE/Pincode), automated guest communications, regulatory traveler registration reporting, and revenue optimization via upselling/cross-selling. The platform integrates bidirectionally with 50+ Property Management Systems (PMS), payment gateways, and electronic lock providers, and serves hotel chains, independent hotels, and vacation rental operators.

Product overview

Civitfun is a hotel check-in SaaS platform consisting of a core Check-in Online product with multiple integrated add-on modules. The platform automates hotel operations from check-in to check-out, including Paperless reception terminal, Upselling and Cross-selling for revenue enhancement, Payment Protection for fraud prevention, Door Opening for keyless access, Guestlink for automated communications, Guest Registration for regulatory compliance, and online Check-out. Additional HBX Group partnership products include Check-in Aggregator, Hotel Confirmation Number automation, and Invoice Recovery for VCC bookings. The platform integrates with 50+ Property Management Systems (PMS), payment gateways, and electronic lock providers.

Differentiator

Problem solved

Functional benefit

Products and services

• Check-in Online Main SaaS platform that enables hotel guests to complete the check-in process before arrival via web browser or mobile device, with customizable forms, multi-language support, document scanning, identity verification, digital contract signing, and real-time bidirectional PMS integration. Built for hotel chains, independent hotels, resorts, and vacation rentals.
• Check-out Online Digital check-out solution that enables hotel guests to complete the departure process on the day of check-out, pay outstanding balances through a secure payment gateway, and trigger automatic updates in the hotel's PMS. Designed for hotels and vacation rentals seeking to streamline end-of-stay workflows.
• Check-in Aggregator Strategic product co-developed with HBX Group that centralizes and simplifies guest access to booking and digital check-in regardless of the underlying provider or platform, redirecting guests to their hotel's specific check-in system. Targeted at hotels distributing inventory through HBX Group's B2B travel network.
• Hotel Confirmation Number (HCN) Automation Automation product built with HBX Group that retrieves booking confirmation numbers directly from the hotel PMS for all HBX Group-intermediated reservations, eliminating the need for manual lookup requests from hotel staff.
• Invoice Recovery for VCC Bookings Automation product developed with HBX Group that handles the automated sending of invoices from the hotel PMS to HBX Group for virtual credit card (VCC) bookings, eliminating manual invoice transmission.
• Group Reservation System (GRS) Platform for digitalization and automation of group reservations in hotels, acquired by Civitfun in July 2023. Provides hotel groups and chains with tools to manage and automate group bookings.

Quantifiable outcome

• Reduces reception workload by 40%
• +7 more outcomes

Named customers17 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature11 records

Partnerships

Four partnerships are on record, tiered core and minor.

• GRS (Group Reservation System)coreStrategic or Co-development Partner · 25 July 2023Civitfun acquired Italian tech firm GRS (Group Reservation System) in July 2023 to enhance the digitalization and automation of group reservations for hotels. The acquisition strengthened Civitfun's market position and expanded its solutions portfolio in the hospitality industry by adding GRS's group booking platform capabilities.
• HBX GroupcoreStrategic or Co-development PartnerCivitfun is part of HBX Group and collaborates on several products including the Check-in Aggregator (centralizing guest access to bookings across HBX Group's B2B network), Hotel Confirmation Number (HCN) automation, and Invoice Recovery for VCC bookings. HBX Group provides the Group's global data protection officer and operational infrastructure.
• 50+ PMS ProviderscoreTechnology or IntegrationCivitfun integrates with over 50 Property Management System (PMS) platforms, enabling bidirectional data flow between its check-in platform and hotel management systems. PMS integration is required for the core service to function and is offered through a certification process.
• Government of Spain (Kit Digital)minorGTM or Marketing PartnerCivitfun is an authorized digitalizer under Spain's Kit Digital program, co-financed by Next Generation EU funds. The partnership enables Civitfun to reach small hotels and vacation rentals eligible for government digital transformation subsidies.

Scale indicators11 records

Recent moves6 records

Expansion highlights2 records

Regional players

• SabeeApp: SabeeApp is a Hungarian hospitality management platform with online check-in, PMS, and channel manager functionality. It is a regional competitor serving Central European markets with similar SME-focused positioning as Civitfun's Spain base.

Broad incumbents

• Oracle Hospitality (OPERA): Oracle OPERA is the dominant enterprise PMS used by large hotel chains including many Civitfun customers (IHG, Accor, Hyatt). Oracle's mobile check-in and OPERA Cloud capabilities represent a major competitive threat as they can displace third-party check-in tools.
• Shiji Group: Shiji Group provides enterprise hospitality technology including PMS, payment, and guest experience solutions for large hotel chains. It competes with Civitfun's enterprise positioning through broader integrated suites and serves many of the same global hotel brands.

Others

• Lighthouse (formerly OTA Insight): Lighthouse provides commercial intelligence, revenue management, and guest engagement tools for hotels. While not a direct check-in competitor, it overlaps in the broader hotel digital transformation space and shares some customer base with Civitfun's enterprise accounts.

Direct peers

• Mews: Mews is a cloud-native hotel PMS that natively includes online check-in/check-out, payment processing, and guest experience tools. It is a direct competitor offering a unified platform that competes with Civitfun's integrated-via-PMS approach, particularly for hotels seeking to consolidate vendors.
• Cloudbeds: Cloudbeds is a hospitality management platform with built-in contactless check-in, guest messaging, and payment processing. It targets similar independent and mid-market hotel segments as Civitfun and competes on integrated functionality.
• Duve: Duve is a guest experience platform for hotels and vacation rentals offering online check-in, upselling, guest communication, and personalized journeys. It directly competes with Civitfun across the same guest journey use cases for boutique and mid-market properties.

Emerging players

• Akia: Akia is a guest experience and operations platform for hotels and short-term rentals offering contactless check-in, messaging, and upselling. It overlaps with Civitfun's product suite, particularly for vacation rental operators and boutique hotels.
• HotelKit: HotelKit is a hotel operations and guest experience platform providing check-in, guest communication, and internal operations tools. It competes with Civitfun in the European mid-market hotel segment with similar PMS-agnostic integration approach.
• Stayntouch: Stayntouch is a cloud PMS with mobile check-in and guest-facing features targeting hotels seeking to modernize operations. It overlaps with Civitfun's offering for hotels evaluating third-party check-in solutions versus integrated PMS features.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@civitfun
• LinkedInlinkedin.com/company/civitfun
• Xx.com/civitfun
• Facebookfacebook.com/civitfun

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civitfun