wizville
- Company typePrivate
- Founded2012
- HeadquartersParis, France
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What wizville does
WizVille SAS is a Paris-based SaaS company, founded in 2012, that builds a customer satisfaction management platform purpose-built for multi-establishment retail networks. Its platform unifies customer feedback collection across Email, SMS, Web, QR codes, and WhatsApp; centralizes public reviews from Google, Facebook, and TripAdvisor; and applies AI-driven semantic analysis (covering 100+ languages) alongside predictive analytics that link satisfaction drivers to revenue outcomes. Core products include the Pilotage Satisfaction Client module, E-Reputation Management, Competitive Benchmarking, Product Reviews (Avis Produits), the Sales Impact module, the Smart CSAT recommendation engine, and Trustville, an ISO 20488-compliant verified review sub-brand. The technology stack combines structured satisfaction metrics with NLP-processed verbatim to deliver prioritized, store-level action recommendations.
The company serves approximately 100 retail brands and 30,000 establishments with over 100,000 daily users, spanning verticals such as DIY and building materials (Bricomarche), organic retail (Naturalia), kitchen and furniture (Schmidt), automotive services (Norauto, Roady, Celios), and shopping centers (Klepierre). Revenue is generated through annual enterprise SaaS subscriptions priced on a quote basis, with bundles covering customer satisfaction measurement, benchmarking, e-reputation, and product reviews. GTM is primarily direct enterprise field sales supplemented by a partner/reseller channel, supported by dedicated Customer Success teams, content marketing (Wiz'Academy webinars, ebooks, case studies, the WizTips newsletter), and the annual Prix Meilleure Satisfaction Client Retail awards.
wizville firmographics
Firmographics- Name
- wizville
- Legal name
- WizVille SAS
- Website
- https://wizville.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Where wizville is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
wizville business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: All-in-one platform for measuring customer satisfaction, mobilizing teams to optimize satisfaction, and reinforcing e-reputation. Subscription-based access to multiple modules including customer satisfaction management, benchmarking, e-reputation management, and product reviews.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS platform with multiple modules - pricing quote-based |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
wizville product offering
Product offeringCore offering
WizVille sells a B2B SaaS platform that helps multi-establishment retail networks continuously measure customer satisfaction across channels (Email, SMS, Web, QR codes, WhatsApp), centralize and respond to public reviews on Google, Facebook, and TripAdvisor, benchmark satisfaction against competitors locally and nationally, and run AI-driven semantic analysis of verbatim feedback. The platform delivers prioritized AI recommendations that quantify impact on sales, with a verified-review sub-brand (Trustville) compliant with ISO 20488, sold as a subscription to enterprise retail customers.
Product overview
WizVille is a comprehensive SaaS customer experience management platform designed for retail networks. The platform operates as an integrated all-in-one solution combining eight core modules: Customer Satisfaction Management (Pilotage Satisfaction Client), E-Reputation Management (Gestion de l'E-Réputation), Competitive Benchmarking (Benchmark Concurrentiel), Product Reviews (Avis Produits), Sales Impact Analysis (Impact Satisfaction sur les Ventes), Smart CSAT recommendations, Trustville verified reviews sub-brand, and Semantic Analysis of customer verbatim. The platform uses AI for predictive analytics and intelligent recommendations, enabling retail teams to measure customer satisfaction, benchmark against competitors, manage online reputation, and prioritize actions based on predicted impact on sales. The system collects feedback via multiple channels (Email, SMS, Web, QR codes, WhatsApp) and centralizes reviews from Google, Facebook, and TripAdvisor into unified dashboards. A mobile app for iOS and Android supports on-the-go access for store teams.
Differentiator
Problem solved
Functional benefit
Brands
- Trustville: A verified customer review system that allows businesses to display verified reviews on their establishments, products, and e-commerce sites, helping to increase conversions across all sales channels. Adoption follows ISO 20488 recommendations.
Products and services
- Pilotage Satisfaction Client (Customer Satisfaction Management) Continuous customer satisfaction tracking across all key stages of the customer journey via multiple channels (Email, SMS, Web, QR codes, WhatsApp), collecting both solicited and spontaneous feedback from prospects and clients for retail networks.
- Gestion de l'E-Réputation (E-Reputation Management) Centralized management of public customer reviews across platforms including Google, Facebook, and TripAdvisor, enabling consolidated review handling and response workflows for multi-establishment retail networks.
- Benchmark Concurrentiel (Competitive Benchmarking) Competitive benchmarking module that compares customer satisfaction levels against competitors at national and local levels, enabling retailers to understand their competitive position and identify improvement opportunities.
- Avis Produits (Product Reviews) Product review collection and dissemination system for verified product reviews designed to boost e-commerce conversions, support web-to-store traffic generation, and provide SEO benefits under the ISO 20488 standard.
- Impact Satisfaction sur les Ventes / Smart CSAT (AI Recommendations) Analytics module measuring the impact of customer satisfaction on sales, combined with AI-driven Smart CSAT recommendations that prioritize which actions to take to maximize customer loyalty, average basket, and competitiveness.
- Trustville (Verified Customer Reviews Sub-brand) Verified customer review dissemination service for establishments, products, and e-commerce sites, adopting ISO 20488 recommendations to increase conversions across all sales channels while building customer trust; operated as an integrated sub-brand of WizVille.
- WizVille Mobile App (iOS / Android) iOS and Android mobile application enabling store collaborators to receive alerts and access customer reviews in real time, supporting on-the-go customer feedback management from mobile devices.
Quantifiable outcome
- Stores can increase annual revenue by up to +25% by prioritizing improvement actions identified by predictive algorithms
- +3 more outcomes
Companies that use wizville
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles1 record
wizville technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature4 records
wizville partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- OVHcoreOVH SAS provides web hosting services for Wizville's infrastructure. Wizville's website and platform are hosted on OVH servers located in Roubaix, France with data hosting in the EU.
- HubSpotcoreHubSpot provides marketing automation and CRM platform hosting for Wizville. HubSpot's offices are located at 24 Rue Cambacérès, 75008 Paris.
- TrustvillecoreTrustville is Wizville's white-label verified review solution that enables businesses to display verified customer reviews on establishments, products, and e-commerce sites following ISO 20488 standards. Distributed as an integrated component of the Wizville platform.
Scale indicators7 records
Recent moves7 records
Expansion highlights4 records
wizville competitors and assessment
Company assessmentDirect peers
- Trustpilot: Public verified-review platform with strong retail and SMB penetration. Directly comparable to WizVille's Trustville sub-brand and product reviews module, both targeting review authenticity and SEO/conversion uplift.
- Yext: Digital presence platform providing listings management, review monitoring, and analytics for multi-location brands. Overlaps with WizVille's public-review centralization and e-reputation management modules.
- Medallia: Enterprise CX and VoC platform with text/sentiment analytics and industry-specific solutions including retail. Comparable to WizVille's omnichannel measurement, semantic verbatim analysis, and predictive capabilities.
- Bazaarvoice: Network for collecting and syndicating verified consumer product reviews, with retail and brand focus. Directly comparable to WizVille's Avis Produits (product reviews) module and its SEO/conversion value proposition.
- Reputation.com: Reputation management platform aggregating reviews from Google, Facebook, and other sites with AI-driven insights, focused on multi-location enterprises. Closely matches WizVille's e-reputation and benchmarking stack.
- Qualtrics: Enterprise customer experience management platform offering multi-channel feedback, predictive analytics, and benchmarking. Direct overlap with WizVille's CSAT, benchmarking, and predictive-insights modules at the enterprise tier.
Emerging players
- Podium: Customer interaction platform combining messaging, review requests, and AI-driven responses for local businesses. Comparable on review generation/management and AI-augmented customer feedback workflows.
- Feefo: UK-based verified reviews platform serving retail and consumer brands. Comparable on review authenticity (ISO-aligned), retail customer focus, and product reviews syndication to WizVille's Trustville offering.
Regional players
- Guest Suite: French customer satisfaction management SaaS focused on tourism, hospitality, and restaurants with review aggregation and benchmarking. Comparable geography and business model to WizVille, though concentrated in hospitality rather than retail.
- Customer Alliance: European (German-headquartered) CX and review platform serving hospitality, retail, and automotive. Comparable to WizVille in vertical breadth, AI-driven verbatim analysis, and EU market focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
wizville social profiles
Digital presencewizville compliance and trust
Trust signalCompliance3 records
wizville financial estimates
Financial estimateRevenue estimate
Valuation estimate
wizville leadership team
Management profileNumber of profiles
Profiles2 records
wizville funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
wizville M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about wizville
What does wizville do?
WizVille sells a B2B SaaS platform that helps multi-establishment retail networks continuously measure customer satisfaction across channels (Email, SMS, Web, QR codes, WhatsApp), centralize and respond to public reviews on Google, Facebook, and TripAdvisor, benchmark satisfaction against competitors locally and nationally, and run AI-driven semantic analysis of verbatim feedback. The platform delivers prioritized AI recommendations that quantify impact on sales, with a verified-review sub-brand (Trustville) compliant with ISO 20488, sold as a subscription to enterprise retail customers.
Is wizville a public or private company?
wizville is a private company. It is classified as venture growth investor backed and is currently operating.
When was wizville founded?
wizville was founded in 2012. It employs 51 to 100 people.
Where is wizville based?
wizville is headquartered in Paris, France, in the Europe region.
How does wizville make money?
One revenue line is on record: saaS Platform Subscription.
Who are wizville's main competitors?
Direct peers on record are Trustpilot, Yext, Medallia, Bazaarvoice, Reputation.com and Qualtrics. Emerging players are Podium and Feefo. Regional players are Guest Suite and Customer Alliance.
Does wizville have an API?
No public API is recorded for wizville.