ClientTether
ClientTether is a franchise-focused CRM and sales automation SaaS platform serving franchisors, FranDev teams, FSOs, and multi-unit franchisees across the U.S. and Canada, with native multi-level account hierarchies, Speed2Lead automation, AI-powered engagement, and integrated payments via TetherPay.
- Company typePrivate
- Founded2015
- HeadquartersSpanish Fork, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ClientTether does
ClientTether is a franchise-focused customer relationship management and sales automation SaaS platform that serves franchisors, franchise development (FranDev) teams, franchise sales organizations (FSOs), multi-unit franchisees, and franchise consultants across the United States and Canada. The platform combines lead engagement, pipeline management, franchise development workflows, and unit-level operations in a single multi-tenant system, with native parent-child account hierarchies, FDD/document tracking, multi-brand management, and royalty reconciliation that generic CRMs cannot replicate without extensive customization. Core technology includes a REST API v2.0 with webhooks, native two-way SMS, click-to-call and email automation, Speed2Lead sub-30-second lead response automation, integrated proposal/quoting with QuickBooks and TetherPay payment processing, scheduling, reputation management, and AI-powered engagement tools delivered through integrations with Leashed AI, NeverMiss.ai, Fran Metrics, and other partners. The product portfolio spans FranDev pipelines, franchise unit operations, multi-brand management, FSOs, and sub-brands including Speed2Lead, CT Concierge, and TetherPay.
ClientTether's business model is built on annual SaaS subscription licenses priced per franchise system (tiered by number of brands, units, and modules in use), with unlimited users per account eliminating per-seat cost scaling, plus implementation and onboarding services delivered through a dedicated strategic account manager under the CT Concierge brand. Recurring revenue is supplemented by add-on module fees, with annual price increases capped at 5% (and a 10% maximum lifetime cap for existing customers). The go-to-market motion is enterprise sales-led with a direct field sales team, an inbound demo/consultation flow, channel partnerships with franchise consultants and FSOs, event-driven demand generation through the annual Service Franchise Summit at Sundance Resort, and earned media via four consecutive years of Entrepreneur Magazine Top Franchise Suppliers recognition (ranked #1 in 2024). The company was founded in approximately 2015 by Conrad Kolba, the original founder of Five Star Painting/Franchising, operates from Spanish Fork, Utah, and is privately held with no disclosed venture or private equity backing.
ClientTether firmographics
Firmographics- Name
- ClientTether
- Legal name
- ClientTether
- Website
- https://clienttether.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ClientTether is a franchise-focused CRM and sales automation SaaS platform serving franchisors, FranDev teams, FSOs, and multi-unit franchisees across the U.S. and Canada, with native multi-level account hierarchies, Speed2Lead automation, AI-powered engagement, and integrated payments via TetherPay.
- Ownership category
- akta.pro rank
ClientTether industry classification
Industry- Product category
- Franchise CRM Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- akta.pro primary industry
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)
- akta.pro secondary industry
- Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)
Keywords
Where ClientTether is headquartered
LocationHeadquarters
- HQ city
- Spanish Fork
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ClientTether business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription License: Annual SaaS license with unlimited users per account. Pricing tailored to size and structure of franchise system (brands, units, modules in use). License costs increase 5% annually on February 1st, with maximum 10% annual increase protection for existing clients.
- Implementation and Onboarding Services: Guided onboarding, training, and implementation support coordinated by dedicated strategic account manager. Implementation timelines vary by number of units, brands, and modules.
- Add-on Software Modules: Additional software updates and add-ons may require additional fees beyond base subscription, clearly denoted in Add-ons tool within account settings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on franchise system size |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
ClientTether product offering
Product offeringCore offering
ClientTether is a franchise-first CRM and sales automation SaaS platform that unifies franchise development (FranDev), unit-level operations, and multi-brand management in a single multi-tenant system. It automates lead engagement with sub-30-second multi-channel outreach, provides native 2-way SMS, calling, and email, supports franchise-specific workflows such as FDD tracking and royalty reconciliation, and integrates AI-powered lead qualification, quoting, scheduling, payments (TetherPay), and reputation management for franchise systems.
Product overview
ClientTether is a franchise-first CRM and sales automation platform built as a unified system combining franchise development (FranDev), unit-level operations, and multi-location brand management. The core ClientTether Franchise CRM Platform integrates native communication tools (2-way SMS, email, calling), lead management, pipeline visualization, proposal/quoting system (TetherPay), scheduling, reputation management (Online Reviews), and comprehensive reporting. Key modules include Speed2Lead for rapid lead response, AI Engagement Tools powered by Leashed AI for autonomous calling and qualification, CT Concierge for white-glove onboarding, Franchise Management for multi-brand control, and FSOs for franchise sales organization multi-client management. The platform is designed specifically for franchise systems with parent-child account architecture supporting franchisor vs. franchisee data sets, FDD/document tracking, and franchise-specific reporting.
Differentiator
Problem solved
Functional benefit
Brands
- CT Concierge: Concierge support service offered within the ClientTether platform.
- Speed2Lead
- TetherPay
Products and services
- ClientTether Franchise CRM Platform Core franchise-first CRM and sales automation platform that combines lead engagement, franchise development, and unit-level operations in a single unified multi-tenant system with parent-child account architecture.
- Franchise Development (FranDev) Dedicated pipeline offering for franchise development teams to manage lead capture, nurturing, and disclosure workflows with FDD/document signature tracking from inquiry through signed agreement.
- Franchise Unit Operations Unit-level operations offering for franchisees handling B2C lead engagement, estimates, scheduling, follow-up, payments, online reviews, and customer nurturing.
- Franchise Management Software Multi-location brand control offering with role-based permissions, multi-brand management, and FSO multi-brand control for overseeing franchise networks.
- Franchise Sales Organization (FSO) Solution Multi-client and multi-brand franchise sales organization offering with separated data, pipelines, and reporting for each brand managed by the FSO.
- Speed2Lead Speed-to-lead methodology and tooling enabling franchise brands to respond to leads within 30 seconds or less via automated email, phone, and text engagement while the prospect is still on site.
- AI Engagement Tools (Leashed AI Integration) AI-powered automation offering for lead follow-up, qualification, appointment scheduling, quote building, and omnichannel nurturing, integrating Leashed AI agents with SOC 2, PCI, TCPA, and HIPAA compliance guardrails.
- CT Concierge White-glove onboarding and support service providing guided setup, training, and dedicated strategic account management for franchise clients.
- TetherPay Integrated payment processing offering for closing deals and collecting payments faster within the ClientTether platform.
- Online Reviews Reputation management offering for automating online review gathering, request reminders, and brand image strengthening across franchise units.
- Franchise Consultant Tools Tools and infrastructure offering for franchise business consultants managing multiple clients and franchise systems, providing lead qualification automation, candidate tracking, and reporting dashboards.
Quantifiable outcome
- Respond to leads within 30 seconds or less
- +7 more outcomes
Companies that use ClientTether
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles3 records
ClientTether technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability9 records
Feature10 records
ClientTether partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- NeverMiss.aicorePartnership to integrate franchise CRM and AI technologies to accelerate franchise system growth. Announcement made in April 2026 press release.
- Fran MetricscoreOfficial marketplace partnership enabling franchisors to access Fran Metrics dashboards directly within ClientTether platform. Combines ClientTether's lead engagement with Fran Metrics' financial analytics for unified view from candidate pipeline to franchisee profitability.
- Reliable Background ScreeningcoreStrategic partnership integrating comprehensive background screening services directly into ClientTether's platform for franchise and multi-location brands. Supports cohesive hiring workflows and compliance across regions.
- Leashed AIcoreFlagship partnership integrating Leashed AI's AI Agents for automated inbound and outbound calling within ClientTether CRM. Enables instant lead engagement, lead qualification, appointment booking, and cold prospect reactivation with SOC 2, PCI, TCPA, and HIPAA compliance. October 2025 rollout.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
ClientTether competitors and assessment
Company assessmentDirect peers
- FranConnect: Direct franchise CRM and franchise management software competitor serving franchisors with sales, operations, and marketing automation. Most analogous to ClientTether in both ICP (franchisors) and product surface area (franchise development CRM).
- Pipedrive: Sales-focused CRM with pipeline visualization and automation features that overlap with ClientTether's pipeline and sales-automation modules; commonly evaluated by franchise development teams as a lighter-weight alternative.
- LionDesk: Vertical-leaning CRM with strong video-email and SMS outreach features used by franchise consultants and brokers. Comparable to ClientTether's mid-market franchise consultant and broker customer segment.
Broad incumbents
- Salesforce: Dominant horizontal CRM with franchise customers, AppExchange partner ecosystem, and Einstein AI for lead engagement. Represents the largest incumbent threat ClientTether positions against, particularly for larger franchisors with existing Salesforce deployments.
- HubSpot: Major horizontal CRM/marketing hub commonly used by franchise development teams for inbound lead nurturing and email automation. Competes with ClientTether's email/SMS/automation feature set, especially at the lower end of the franchise market.
- Zoho CRM: Horizontal CRM with broad SMB penetration including franchise systems; offers Zia AI assistant and customizable modules that franchise operators sometimes adopt instead of vertical-specific solutions like ClientTether.
Emerging players
- ServiceTitan: Field service management platform serving many home-services franchise systems (HVAC, plumbing, electrical). Overlaps with ClientTether's unit-operations module for home-services franchise customers but lacks frandev CRM capabilities.
- BombBomb: Video-messaging and sales engagement platform integrated into many CRMs; competes with ClientTether's 2-way SMS and video-email automation for franchise development outreach.
- Marketing 360: All-in-one marketing and CRM platform targeting SMB and franchise systems with bundled paid-media, lead nurturing, and CRM. Overlaps with ClientTether's franchise consultant and smaller-franchisor segments on lead engagement.
Regional players
- NetSol Technologies: Provides franchise management and ERP-adjacent software to franchise systems with deeper operational modules (royalty billing, supply chain). Competes with ClientTether's franchise management and royalty reconciliation features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
ClientTether social profiles
Digital presenceClientTether compliance and trust
Trust signalCompliance6 records
ClientTether financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClientTether leadership team
Management profileNumber of profiles
Profiles8 records
ClientTether funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClientTether M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClientTether
What does ClientTether do?
ClientTether is a franchise-first CRM and sales automation SaaS platform that unifies franchise development (FranDev), unit-level operations, and multi-brand management in a single multi-tenant system. It automates lead engagement with sub-30-second multi-channel outreach, provides native 2-way SMS, calling, and email, supports franchise-specific workflows such as FDD tracking and royalty reconciliation, and integrates AI-powered lead qualification, quoting, scheduling, payments (TetherPay), and reputation management for franchise systems.
Is ClientTether a public or private company?
ClientTether is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ClientTether founded?
ClientTether was founded in 2015. It employs 11 to 50 people.
Where is ClientTether based?
ClientTether is headquartered in Spanish Fork, United States, in the North America region.
How does ClientTether make money?
Three revenue lines are on record. SaaS Subscription License is the primary driver. The others are implementation and Onboarding Services and add-on Software Modules.
Who are ClientTether's main competitors?
Direct peers on record are FranConnect, Pipedrive and LionDesk. Broad incumbents are Salesforce, HubSpot and Zoho CRM. Emerging players are ServiceTitan, BombBomb and Marketing 360. NetSol Technologies is listed as a regional player.
Does ClientTether have an API?
Yes. ClientTether offers a REST API (Version 2.0) that enables developers to Create, Read, Update, and Delete (CRUD) data within the ClientTether platform. The API uses GET, POST, and DELETE methods with token-based authentication via X-Access-Token and X-Web-Key headers. Key capabilities include managing clients, contacts, leads, sales cycles, action plans, proposals, payments, events, users, and accounts. The API supports webhooks for pushing data to external systems and includes a Zapier integration for connecting to other platforms. Documentation is available via Postman collection. Developer documentation is at support.clienttether.com/api-document/clienttether-api-2-0-doc.
What industry is ClientTether in?
ClientTether's product category is Franchise CRM Software. Its primary akta.pro industry code is THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty), with a secondary code of HDAEACAJ, Connector/Adapter Frameworks & Integration Runtimes. Its NAICS code is 54151.