Grab
Grab is a B2B tech-enabled last-mile logistics platform serving restaurants, grocers, retailers, pharmacies, and enterprises across 1,150 Indian cities, operating as a wholly-owned subsidiary of Reliance Retail Ventures Ltd.
- Company typePrivate
- Founded2013
- HeadquartersMumbai, India
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Grab does
Grab is a B2B tech-enabled last-mile logistics platform operating across India, providing delivery services to restaurants, online and offline grocers, retail and ecommerce brands, pharmacies, banks, telecom operators, and large enterprises. Founded in 2013 in Mumbai as India's first startup offering tech-enabled delivery solutions to businesses, Grab has built a multi-modal fleet comprising bike riders for hyperlocal deliveries and a four-wheeler network for intracity operations. The company operates a single technology platform that manages the full delivery lifecycle — from first-mile vendor pickups, through intracity and forward logistics, to reverse logistics for returns and exchanges — accessible via a unified dashboard for business clients.
The product surface is organized into six branded service lines: On Demand (instant rider allocation for urgent hyperlocal orders), GrabEx (scheduled express deliveries with fixed time slots), First Mile (vendor-to-hub pickups), IntraCity (city-wide deliveries), Forward Logistics (warehouse-to-customer fulfillment), and Reverse Logistics (return pickups). Grab is incorporated as Grab a Grub Services Ltd. (CIN: U74999MH2014PLC258962) and is a wholly-owned subsidiary of Reliance Retail Ventures Ltd., India's largest retailer, with access to 3,000+ retail store touchpoints. The business serves enterprise customers via direct field sales and mid-market clients through a self-serve "Request a Quote" web flow, monetizing through per-transaction fees, subscription-style platform access, and managed/custom enterprise logistics arrangements. Pricing is quote-based and varies by delivery category (Document, Ecommerce, Food, Grocery, KYC, Pharmacy, Payment Collection) and city, with no public price list disclosed.
Grab firmographics
Firmographics- Name
- Grab
- Legal name
- Grab a Grub Services Ltd.
- Website
- https://grab.in
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Grab is a B2B tech-enabled last-mile logistics platform serving restaurants, grocers, retailers, pharmacies, and enterprises across 1,150 Indian cities, operating as a wholly-owned subsidiary of Reliance Retail Ventures Ltd.
- Ownership category
- akta.pro rank
Grab industry classification
Industry- Product category
- Last-Mile Logistics Services
- NAICS
- Local Messengers and Local Delivery (4922), Couriers and Messengers (492)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Delivery-Enabled Super-Apps with Ride-Hailing (Multi-Vertical Mobility Platforms) (TLAFAIAM)
- akta.pro secondary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
Keywords
Where Grab is headquartered
LocationHeadquarters
- HQ city
- Mumbai
- HQ country
- India
- HQ region
- Asia
Offices6 records
Markets served
Grab business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Delivery Services Revenue: Charges businesses for on-demand and scheduled delivery services including instant deliveries, express deliveries, intracity shipments, forward logistics, and reverse logistics. Revenue generated per delivery transaction or via subscription arrangements with regular business clients.
- Platform Services: Technology platform access fees for businesses to integrate with Grab's delivery network. Includes API access, dashboard analytics, and operational management tools.
- Enterprise/Custom Logistics Solutions: Tailored logistics solutions for unique and large-scale business needs with custom technology modifications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Quote-based pricing for business delivery services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Grab product offering
Product offeringCore offering
Grab is a tech-enabled last-mile logistics platform that provides on-demand and scheduled delivery services to businesses across India. Operating a fleet of bike riders for hyperlocal deliveries and four-wheelers for intracity operations, the company manages the full delivery lifecycle from first-mile pickups through forward logistics to reverse logistics returns on a single technology platform.
Product overview
Grab is a tech-enabled last-mile logistics platform offering a suite of delivery services for businesses across India. The platform operates as a multi-service offering including On Demand (instant hyperlocal deliveries), GrabEx (scheduled express deliveries), First Mile (pickup from vendors to hubs), IntraCity (city-wide deliveries), Forward Logistics (warehouse-to-customer fulfillment), and Reverse Logistics (returns and exchanges). These services collectively serve sectors including grocery, food & restaurants, retail, pharmacy, documents, and custom enterprise solutions. The platform is accessible via a single managed technology platform for businesses ranging from restaurants and online grocers to offline retail, kirana stores, pharmacies, banks, and telecom companies.
Differentiator
Problem solved
Functional benefit
Brands
- GrabEx: Scheduled express deliveries with fixed time slots for grocery, pharmacy, and retail fulfilment.
- On Demand
- First Mile
- IntraCity
- Forward Logistics
- Reverse Logistics
Products and services
- On Demand
Quantifiable outcome
- Top riders earning Rs 48,000-53,000 per month indicating strong delivery volume and network utilization
Companies that use Grab
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles4 records
Grab technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Grab partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Reliance JioMartflagshipMajor customer using Grab's logistics network for JioMart's quick commerce operations. JioMart differentiates with zero delivery fees, platform fees, and surge fees. Leveraging Grab's bike and four-wheeler fleet for rapid deliveries within 10-30 minutes in Navi Mumbai and Bengaluru, with expansion plans to 1,150 cities.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Grab competitors and assessment
Company assessmentDirect peers
- Shadowfax: B2B last-mile logistics network offering same-day, next-day, and hyperlocal delivery across India. Closely comparable to Grab in serving enterprise clients (e-commerce, grocery, restaurants) with a multi-modal rider fleet.
- XpressBees: E-commerce-focused logistics and last-mile delivery company operating pan-India. XpressBees is also listed as a Grab customer, illustrating direct competitive overlap in forward and reverse logistics for online retail.
- Ecom Express: Dedicated e-commerce logistics provider offering first-mile, middle-mile, and last-mile delivery across India. Comparable to Grab in serving e-commerce and enterprise clients with technology-enabled delivery operations.
- Dunzo: Indian hyperlocal on-demand delivery platform serving both consumers and B2B clients across multiple cities. Direct comparable to Grab's hyperlocal B2B delivery model, though Dunzo has historically emphasized consumer use cases more heavily.
Broad incumbents
- Delhivery: One of India's largest publicly listed logistics companies, offering end-to-end supply chain solutions including last-mile delivery. Overlaps with Grab in last-mile and intracity but operates a much broader portfolio including warehousing and freight.
- BlueDart Express: Established Indian express courier and logistics company under the DHL group, providing domestic and international delivery. A broad incumbent comparable to Grab's document, parcel, and intracity courier services for enterprise clients.
Emerging players
- Porter: Intra-city on-demand logistics platform connecting businesses with truck and mini-truck drivers. Comparable to Grab's IntraCity and First Mile services for heavier intra-city shipments and warehouse-to-customer movements.
- Swiggy: Major Indian food-delivery and quick-commerce platform operating its own rider fleet (Swiggy Instamart). Comparable to Grab on the hyperlocal delivery execution layer and quick-commerce fulfillment, though primarily consumer-facing.
- Loadshare: India-focused logistics and delivery network providing first-mile, middle-mile, and last-mile services with a tech platform. Comparable to Grab in serving enterprise clients with asset-light, technology-driven delivery operations.
- Shiprocket: E-commerce shipping and logistics aggregator offering multi-carrier delivery solutions to SMB sellers. Overlaps with Grab's e-commerce forward and reverse logistics offerings but primarily serves SMB sellers via aggregation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Grab social profiles
Digital presenceGrab financial estimates
Financial estimateRevenue estimate
Valuation estimate
Grab leadership team
Management profileNumber of profiles
Profiles3 records
Grab funding detail
Funding detailFunding overview
Funding rounds5 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Grab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Grab
What does Grab do?
Grab is a tech-enabled last-mile logistics platform that provides on-demand and scheduled delivery services to businesses across India. Operating a fleet of bike riders for hyperlocal deliveries and four-wheelers for intracity operations, the company manages the full delivery lifecycle from first-mile pickups through forward logistics to reverse logistics returns on a single technology platform.
Is Grab a public or private company?
Grab is a private company. It is classified as corporate owned and is currently operating.
When was Grab founded?
Grab was founded in 2013. It employs 1,001 to 5,000 people.
Where is Grab based?
Grab is headquartered in Mumbai, India, in the Asia region.
How does Grab make money?
Three revenue lines are on record. Delivery Services Revenue is the primary driver. The others are platform Services and enterprise/Custom Logistics Solutions.
Who are Grab's main competitors?
Direct peers on record are Shadowfax, XpressBees, Ecom Express and Dunzo. Broad incumbents are Delhivery and BlueDart Express. Emerging players are Porter, Swiggy, Loadshare and Shiprocket.
Does Grab have an API?
No public API is recorded for Grab.
What industry is Grab in?
Grab's product category is Last-Mile Logistics Services. Its primary akta.pro industry code is TLAFAIAM, Delivery-Enabled Super-Apps with Ride-Hailing (Multi-Vertical Mobility Platforms), with a secondary code of BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms. Its NAICS code is 4922 and its SIC code is 4210.