HubbleIQ
HubbleIQ is an AI-native digital experience management platform that automates IT support for K-12 school districts and enterprises via its Rosie AI technician, real-time device telemetry, and Chrome extension deployment integrated with leading help desk systems.
- Company typePrivate
- Founded2018
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What HubbleIQ does
HubbleIQ is an AI-powered digital experience management platform that delivers IT support automation primarily to K-12 school districts and, secondarily, to enterprise organizations and managed service providers. The company's core product, branded under the Fyxit AI and HubbleIQ umbrella, features an AI technician named Rosie that runs as a Chrome extension agent or in an agentless web browser, ingesting real-time device, application, and network telemetry (latency, jitter, packet loss, CPU pressure, SSO errors, browser load) to resolve routine issues such as password resets, Wi-Fi diagnostics, and app troubleshooting. HubbleIQ escalates complex issues as structured tickets with diagnostic context into existing help desks and applies proactive campaigns (e.g., 'Restart Fridays') to improve device health, while a separate Digital Literacy Avatar delivers AI-driven digital-safety education to students.
The technology architecture is explicitly AI-native on private, secure infrastructure with no public LLMs, and includes drag-and-drop knowledge ingestion that learns from existing help documents without tagging or formatting. The platform is deployed organization-wide via Google Admin Console or the Chrome Web Store and integrates with major K-12 EdTech systems including IncidentIQ, Zendesk, Freshdesk, Canvas LMS, Clever, and ClassLink. Reported platform-scale metrics include 4M+ networks monitored, 8M+ remote issues detected, 20M+ digital experience tests completed, and presence in 185+ countries.
HubbleIQ operates a subscription business model combining a platform fee (insights dashboard, administration, testing infrastructure) with per-authenticated-user licensing on annual billing, supplemented by professional services billed at $50/hour. The go-to-market blends product-led growth (14-day free trial, no credit card, signup-free web chatbot) with direct enterprise sales targeting school district IT directors and named executives. Named customers include MSD Steuben County, Achievement First Charter Schools, Oakland Unified School District (#OaklandUndivided), Columbus City Schools, Westerville City Schools, Dublin City Schools, South-Western City Schools, Gahanna-Jefferson Schools, Whitehall City Schools, Madison-Plains Local Schools, LaSalle Academy, Bosqueville ISD, O'Farrell Charter School, Piedmont Unified, Venus ISD, Splendora ISD, and one enterprise logo, Paxio Inc. The company is incorporated as HubbleIQ Inc. in California, was founded in 2018, and is led by co-founders Keyvan Berenjian (CEO) and Belinda Batdorf (COO).
HubbleIQ firmographics
Firmographics- Name
- HubbleIQ
- Legal name
- HubbleIQ Inc.
- Website
- https://hubbleiq.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- HubbleIQ is an AI-native digital experience management platform that automates IT support for K-12 school districts and enterprises via its Rosie AI technician, real-time device telemetry, and Chrome extension deployment integrated with leading help desk systems.
- Ownership category
- akta.pro rank
HubbleIQ industry classification
Industry- Product category
- IT Support Automation
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where HubbleIQ is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
HubbleIQ business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: HubbleIQ platform fee includes access to insights dashboard, administration, and public testing infrastructure. Billed per Order Form with subscription terms, auto-renewing unless non-renewal notice given 30 days prior.
- User Licenses: Per-authenticated-user licensing model. Provides IT individual user insights to drive support workflows, outbound support, and user-centric reporting. Quantity based on initial discussion and rollout schedule.
- Professional Services: UI customizations beyond standard configuration (embedded website experience, custom service portal integration) charged as passthrough. Out of scope work at $50/hour with 1-hour minimum.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Platform subscription with user-based licensing |
| Unit Pricing | Pay-as-you-go | Professional services for custom development |
| Freemium | Pay-as-you-go | Free trial - 14 days, no credit card |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
HubbleIQ product offering
Product offeringCore offering
HubbleIQ provides an AI-native digital experience management platform that combines a Chrome extension agent and web-based chatbot to continuously monitor device, application, and network health, then autonomously resolves routine IT issues (password resets, Wi-Fi diagnostics, app troubleshooting) using its "Rosie" AI technician. The platform escalates unresolved cases as structured, telemetry-enriched tickets to existing help desk systems (IncidentIQ, Zendesk, Freshdesk) and is primarily targeted at K-12 school districts, enterprise IT teams, and managed service providers seeking to reduce ticket volume and provide 24/7 support without expanding staff.
Product overview
HubbleIQ is a unified AI-powered digital experience management platform for K-12 schools and businesses. The core product portfolio consists of the HubbleIQ platform (insights dashboard and infrastructure), the Fyxit AI product (AI tech support platform), the Rosie AI agent (the frontline technician/virtual support assistant), and the Digital Literacy Avatar (educational add-on). Fyxit AI is powered by Rosie, which serves as the AI technician that monitors devices, helps users resolve issues in real-time, and escalates structured tickets. The platform deploys via Chrome extension or agentless web browser solution, integrates with existing ticketing systems (IncidentIQ, Zendesk, Freshdesk), and includes Google Admin integration for device management.
Differentiator
Problem solved
Functional benefit
Brands
- Fyxit AI: AI-powered frontline tech support platform featuring Rosie, an AI technician that helps users with tech issues including diagnostics, device restarts, and ticket resolution.
- Rosie
Products and services
- Fyxit AI AI-native frontline tech support platform featuring the Rosie AI technician. Handles device diagnostics, password resets, network troubleshooting, and app issues, and escalates structured, telemetry-rich tickets into existing help desk systems. Deployable via Chrome extension or web browser; targets K-12 schools, enterprises, and managed service providers.
- Digital Literacy Avatar Interactive AI avatar that delivers daily digital safety and hygiene tips to students, covering password security, AI awareness, and social media safety. Designed to build essential online skills through AI-powered education, primarily for K-12 schools.
- HubbleIQ Platform (Insights Dashboard & Administration) Unified AI-powered digital experience management platform providing device telemetry, real-time monitoring, map-based dashboards, IT support automation, and public testing infrastructure. Bundles administration, analytics, and the Fyxit AI assistant for K-12 schools and businesses; sold under annual subscription with per-authenticated-user licensing.
Quantifiable outcome
- 50%+ faster median TTR (2.4 days to 1.1 days)
- +6 more outcomes
Companies that use HubbleIQ
Customer profileNamed customers17 records
Segments3 records
Ideal customer profiles3 records
HubbleIQ technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature6 records
HubbleIQ partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and adjacent.
- IncidentIQcoreIntegration partnership for seamless ticket escalation. HubbleIQ escalates complete, structured tickets with diagnostic context to IncidentIQ help desk system.
- ZendeskcoreIntegration partnership for ticket system connectivity. HubbleIQ escalates AI-resolved issues and structured tickets to Zendesk for human IT escalation.
- FreshdeskcoreIntegration partnership for help desk connectivity. HubbleIQ submits structured tickets with device, user, location, and diagnostic context to Freshdesk.
- Google Workspace / Google AdmincoreChrome extension deployment via Google Admin Console. Device health insights (storage, updates, device age), remote actions (reboot, powerwash), OU-based filtering. Domain-wide delegation via Admin SDK.
- Canvas LMSadjacentIntegration for monitoring Canvas LMS login status, sign-in errors, and page error rates. Rosie handles Canvas login issues and authentication problems.
- CleveradjacentIntegration for monitoring Clever single sign-on status. Distinguishes account vs provider issues for Clever access problems.
- ClassLinkadjacentClassLink Spotlight feature showcasing HubbleIQ integration. Partnership for joint visibility in K-12 education technology ecosystem.
- Chrome/ChromeOScorePlatform operates as Chrome extension agent running in Chrome browsers. Monitors browser tab load, crash loops, storage pressure, third-party cookie blockers. Compatible with ChromeOS devices.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
HubbleIQ competitors and assessment
Company assessmentDirect peers
- Catchpoint: Digital experience monitoring platform tracking network, application, and user-experience performance — overlaps with HubbleIQ's real-time diagnostics and network health monitoring layer.
- 1E: Real-time endpoint monitoring and DEX platform with autonomous remediation actions, comparable in technology approach (telemetry-driven IT support automation) to HubbleIQ's Chrome-based agent.
- Espressive: AI-based virtual support agent (Barista) for employee IT help desks, focused on deflecting Tier 1 tickets and integrating with ServiceNow, Zendesk, etc. — comparable product/market to HubbleIQ's Rosie.
- Moveworks: Enterprise AI platform that autonomously resolves IT support issues (password resets, troubleshooting, ticket triage) via chat — the closest direct analog to HubbleIQ's Rosie agent, just at much larger enterprise scale.
- Aisera: AI service desk platform for IT, HR, and customer service that automates ticket resolution and integrates with major ITSM systems — directly comparable to HubbleIQ's agent-and-integration approach.
- Nexthink: Digital employee experience (DEX) platform with real-time endpoint telemetry, automated remediation, and IT support workflows — the most mature direct peer to HubbleIQ's device-telemetry + AI-support stack.
Broad incumbents
- PagerDuty: Incident response and AIOps platform that automates detection, escalation, and remediation of IT issues — overlapping with HubbleIQ's anomaly detection and ticket escalation capabilities.
- Datadog: Cloud observability platform that includes real-user monitoring, network performance, and digital experience modules; competes with HubbleIQ on telemetry/visibility even if not as a help-desk AI agent.
- ServiceNow: Dominant ITSM platform now embedding AI agents (Now Assist) for IT support automation; a broad incumbent that competes with HubbleIQ's end-state vision and already sits in many of its target accounts.
Emerging players
- Talla: AI-powered IT and HR support automation with knowledge-base ingestion and ITSM integrations — a smaller, more directly comparable emerging player to HubbleIQ in the AI help-desk niche.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
HubbleIQ social profiles
Digital presenceHubbleIQ compliance and trust
Trust signalCompliance5 records
HubbleIQ financial estimates
Financial estimateRevenue estimate
Valuation estimate
HubbleIQ leadership team
Management profileNumber of profiles
Profiles1 record
HubbleIQ funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HubbleIQ M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HubbleIQ
What does HubbleIQ do?
HubbleIQ provides an AI-native digital experience management platform that combines a Chrome extension agent and web-based chatbot to continuously monitor device, application, and network health, then autonomously resolves routine IT issues (password resets, Wi-Fi diagnostics, app troubleshooting) using its "Rosie" AI technician. The platform escalates unresolved cases as structured, telemetry-enriched tickets to existing help desk systems (IncidentIQ, Zendesk, Freshdesk) and is primarily targeted at K-12 school districts, enterprise IT teams, and managed service providers seeking to reduce ticket volume and provide 24/7 support without expanding staff.
Is HubbleIQ a public or private company?
HubbleIQ is a private company. It is classified as venture growth investor backed and is currently operating.
When was HubbleIQ founded?
HubbleIQ was founded in 2018. It employs 1 to 10 people.
Where is HubbleIQ based?
HubbleIQ is headquartered in San Francisco, United States, in the North America region.
How does HubbleIQ make money?
Three revenue lines are on record. Platform Subscription is the primary driver. The others are user Licenses and professional Services.
Who are HubbleIQ's main competitors?
Direct peers on record are Catchpoint, 1E, Espressive, Moveworks, Aisera and Nexthink. Broad incumbents are PagerDuty, Datadog and ServiceNow. Talla is listed as an emerging player.
Does HubbleIQ have an API?
No public API is recorded for HubbleIQ.
What industry is HubbleIQ in?
HubbleIQ's product category is IT Support Automation. Its primary akta.pro industry code is BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 518 and its SIC code is 7372.