Talkative
- Company typePrivate
- Founded2016
- HeadquartersNewport, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Talkative firmographics
Firmographics- Name
- Talkative
- Legal name
- Talkative Ltd
- Website
- https://gettalkative.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Talkative industry classification
Industry- Product category
- Conversational AI Customer Service Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Talkative is headquartered
LocationHeadquarters
- HQ city
- Newport
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Talkative business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cloud-based platform subscription model. Pricing is quote-based and varies by organization size, channel usage, and feature requirements. Sold directly and through channel partners.
- Professional Services: Implementation, onboarding, and training services available as part of deployment. Training sessions provided for technical, sales, and support teams. Deployment typically includes MiCC integration, chatbot setup, system configuration, and agent/admin training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise pricing (quote-based) |
| Freemium | Pay-as-you-go | Free demo and sandbox environment |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Talkative product offering
Product offeringCore offering
Talkative provides an AI-powered omnichannel customer service platform for contact centres, combining Voice AI, Digital AI, live chat, social messaging, and 1-1 video chat into a single suite. Its proprietary Knowledge Base and prompt-based configuration let brands control AI behaviour and automate up to 90% of customer queries, with seamless escalation to human agents. The platform integrates with existing CCaaS and CRM systems (Salesforce, Mitel, Microsoft Teams, Five9, NICE, 8x8) without requiring rip-and-replace.
Product overview
Talkative is an omnichannel AI customer service platform for contact centres, combining AI automation with live support across voice, chat, messaging, and video channels. The core platform consists of Voice AI (automated phone support), Digital AI (chatbot automation), AI Live Chat (agent-assisted chat), and Social Messaging (WhatsApp, SMS, Facebook). Supporting modules include AI Copilot/Navi (agent assist), Analytics & Reporting, AI Knowledge Base (brand knowledge management), Email AI, Web Callbacks, and Interaction Parking (voice-to-agent transfer). The platform integrates with existing CCaaS and CRM systems (Salesforce, Mitel, Microsoft Teams) without requiring wholesale replacement of the customer tech stack.
Differentiator
Problem solved
Functional benefit
Brands
- Voice AI: AI solution for automating phone support 24/7 with human-like, multilingual AI voice agents.
- Digital AI
- AI Live Chat
- Navi Copilot
- Email AI
Products and services
- Voice AI
Quantifiable outcome
- 90% containment rate - resolve up to 90% of customer queries without human intervention
- +3 more outcomes
Companies that use Talkative
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles4 records
Talkative technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability11 records
Feature8 records
Talkative partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, flagship and minor.
- SalesforcecoreDeep integration partnership. Talkative offers seamless Salesforce integration including Einstein Bot integration, Chrome extension for Salesforce Voice/Video Chat, case creation when chat starts, and interaction data storage using Salesforce Flows. Supports Salesforce Communities/Experience.
- MitelflagshipPrimary channel partner. Mitel partners can order Talkative via Mitel CPQ. Integration includes MiCC-B, MiCC-E, MCX, MiVB, MBG, and MX-One. Voice AI integration with full escalation workflows. 24/7 support aligned with Mitel SLAs.
- Microsoft TeamscoreIntegration partnership enabling delivery of Talkative service and support directly within Microsoft Teams environment. Part of broad integration ecosystem.
- NimansminorUK telecommunications distributor and partner offering Talkative solutions to their customer base.
- OpusminorChannel partner distributing Talkative solutions in their markets.
- VSLminorChannel partner offering Talkative customer contact solutions.
- MaintelminorUK communications provider and channel partner integrating Talkative into their portfolio.
- AspireminorChannel partner offering Talkative AI solutions to customers.
- AOne ATMminorATM services company operating as Talkative reseller with reported 30 customer wins. VP of Sales quoted praising Talkative as 'the best platform out there'.
- AWScoreCloud infrastructure provider. Talkative's platform runs on AWS with physical security and environmental controls covered by AWS's own ISO/IEC 27001:2022 certification. Infrastructure & Hosting Compliance documentation confirms AWS responsibility sharing.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Talkative competitors and assessment
Company assessmentDirect peers
- LivePerson: LivePerson is an enterprise conversational AI platform for customer service and messaging automation — directly comparable to Talkative's chat, messaging, and AI agent capabilities for enterprise customer service workflows.
- NICE Ltd. NICE is a large enterprise contact center and CX AI vendor (NICE CXone, Enlighten AI) competing directly with Talkative for AI-augmented contact center workloads and listed as a compatible platform in Talkative's integration materials.
- Ada: Ada is an AI-powered customer service automation platform for enterprise brands — directly comparable to Talkative as an AI-first, brand-aligned conversational platform targeting contact center deflection and CX automation.
- 8x8: 8x8 is a cloud contact center and unified communications vendor with AI-powered customer experience features — directly comparable to Talkative's omnichannel AI stack and listed as a compatible CCaaS integration partner.
- Five9: Five9 is a cloud contact center as a service provider with GenAI-powered virtual agents, agent assist, and omnichannel routing — directly comparable to Talkative's enterprise contact center AI offering and listed as a compatible platform in Talkative's integration ecosystem.
- Genesys: Genesys is a leading cloud contact center platform with deep AI capabilities (Genesys Cloud AI, Agent Copilot) and a large enterprise footprint — directly comparable to Talkative's omnichannel AI customer service positioning, but at much larger scale.
- Vonage (Ericsson): Vonage offers a cloud contact center (Vonage Contact Center) with AI virtual agents and conversational capabilities targeting enterprise CX use cases — closely comparable to Talkative's AI overlay positioning on top of CCaaS infrastructure.
- Mitel: Mitel is Talkative's flagship channel partner and a contact center / UC vendor with overlapping MiCC, MCX, and MiVB products — comparable as both a partner and a competitor in the contact center AI space.
Broad incumbents
- Intercom: Intercom is an enterprise customer service platform with AI agent (Fin) capabilities for chat, messaging, and self-service automation — a broader incumbent with overlapping AI customer service functionality targeting similar mid-market and enterprise buyers.
- Salesforce (Service Cloud / Einstein): Salesforce Service Cloud with Einstein Bots is a broad enterprise CRM and customer service suite that competes for AI service automation budget — also Talkative's deepest integration partner, illustrating the dual incumbent/partner relationship.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks4 records
Key highlights7 records
Customer concentration
Talkative social profiles
Digital presenceTalkative compliance and trust
Trust signalCompliance5 records
Talkative financial estimates
Financial estimateRevenue estimate
Valuation estimate
Talkative leadership team
Management profileNumber of profiles
Profiles5 records
Talkative funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Talkative M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Talkative
What does Talkative do?
Talkative provides an AI-powered omnichannel customer service platform for contact centres, combining Voice AI, Digital AI, live chat, social messaging, and 1-1 video chat into a single suite. Its proprietary Knowledge Base and prompt-based configuration let brands control AI behaviour and automate up to 90% of customer queries, with seamless escalation to human agents. The platform integrates with existing CCaaS and CRM systems (Salesforce, Mitel, Microsoft Teams, Five9, NICE, 8x8) without requiring rip-and-replace.
Is Talkative a public or private company?
Talkative is a private company. It is classified as venture growth investor backed and is currently operating.
When was Talkative founded?
Talkative was founded in 2016. It employs 1 to 10 people.
Where is Talkative based?
Talkative is headquartered in Newport, United Kingdom, in the Europe region.
How does Talkative make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are Talkative's main competitors?
Direct peers on record are LivePerson, NICE Ltd., Ada, 8x8, Five9, Genesys, Vonage (Ericsson) and Mitel. Broad incumbents are Intercom and Salesforce (Service Cloud / Einstein).
Does Talkative have an API?
Yes. Talkative provides REST APIs for external system integration. Key APIs include: Parking Lot API for voice call metadata transfer (GET endpoint at /api/core/v1/parking-lots/{lotId}/parking-lot-slot/{dnis}), Salesforce apex triggers for CRM integration, and API tokens for authentication. The platform offers API token management under Settings → API Tokens. Integrates with telephony systems via SIP (Twilio) and supports webhook-based workflows. Developer documentation is at support.gettalkative.com.
What industry is Talkative in?
Talkative's product category is Conversational AI Customer Service Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 54151 and its SIC code is 7372.