What MySherpa does

MySherpa (株式会社マイシェルパ) is a Tokyo-headquartered, psychiatrist-operated online mental healthcare platform founded in July 2016 by psychiatrist Matsumoto Ryohei (MD, PhD). Its core product is an online video and phone counseling service delivered through Zoom by nationally licensed clinical psychologists and certified psychologists, supervised by in-house psychiatrists, applying cognitive behavioral therapy (CBT) methodologies across approximately 50-minute sessions. The platform architecture is a unified core-plus-modules structure: the MySherpa online counseling engine sits at the center, with add-on modules for stress check administration, mental health training, spot occupational physician access, absenteeism prevention and return-to-work support, child development day services, and an AI chatbot (MySherpa AI) accessible via LINE and built on the OpenAI ChatGPT API. All counselors are credentialed national license-holders, and the service explicitly avoids text-only or phone-only delivery, citing lower efficacy for those modalities.

The business operates three revenue streams: (1) corporate clients subscribe on a monthly flat-rate basis billed per covered employee with unlimited counseling usage, no setup fees, and no per-session caps; the corporate package also bundles stress checks, training, and on-demand psychiatrist access; (2) individual consumers pay per session via credit card at booking; (3) municipal governments contract for resident-facing programs (e.g., Shinagawa City offering up to three free sessions per resident), with municipal budgets funding the service. Distribution combines enterprise direct sales targeting HR and management, event presence at HR EXPO and Wellness Management EXPO conferences, content marketing, SEO, webinars, and earned media in Nikkei, Forbes Japan, and Mainichi Shimbun. The company serves a diversified customer base spanning medical corporations, IT/DX firms, logistics, automotive retail, NPOs, childcare facilities, and municipalities, with 400+ corporate clients (June 2025) and 25,000+ cumulative counseling sessions reported.

MySherpa has positioned itself around a talent and clinical-credential moat: founder oversight by an MD/PhD psychiatrist, advisor relationships with Tokyo Medical and Dental University and Kyoto Prefectural University of Medicine professors, and a reported 100% corporate contract retention rate in 2023. Strategic expansion in 2025-2026 has targeted adjacent verticals — cancer patient mental health support via a Hatch Healthcare (Aflac-owned) partnership in May 2026, loneliness and isolation countermeasures under Japan's Loneliness and Isolation Countermeasures Act in March 2026, and disability employment mental health via a manaby channel partnership in June 2025. The company is privately held at Series A stage with investors including W Ventures, East Ventures, Gunosy, KIBOW, Kyushin Social Capital, and Seiho Investment Works.

Name

MySherpa

Legal name

株式会社マイシェルパ

Website

https://my-sherpa.co.jp

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Online Mental Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Membership/Subscription Concierge Virtual Care (HLALAAAH)

Keywords

• Online mental health counseling
• Corporate wellness services
• Employee assistance programs
• Telepsychology platform
• Cognitive behavioral therapy

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. 法人向けオンラインカウンセリング (Corporate Online Counseling): Monthly flat-rate subscription for corporate clients. Covers all employees with unlimited usage (no per-session or per-user caps). Additional services include stress checks, mental health training, and spot occupational physician. Billed based on number of covered employees.
2. 個人向けオンラインカウンセリング (Individual Online Counseling): Individual consumers book and pay for counseling sessions online. Credit card payment at time of booking. Cancellation policy: full refund if cancelled 2+ days prior, 50% refund 1 day prior, no refund on day of service.
3. 自治体向けサービス (Municipal Government Services): Contracted by municipalities (e.g., Shinagawa City, Katsuyama City, Yokohama Town) to provide free online counseling to residents. Free to end users, funded by municipal contracts.
4. マイシェルパAI (AI Chat Service): Free or low-cost AI chatbot service via LINE, providing basic mental health information. Uses OpenAI ChatGPT API. Revenue is indirect (lead generation for core counseling services).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

MySherpa operates an online mental healthcare platform that delivers video-based counseling sessions via Zoom with nationally licensed clinical psychologists, certified psychologists, and psychiatrists for both corporate clients and individual consumers. The service bundles unlimited counseling, statutory stress checks, mental health training, on-demand occupational physician access, and return-to-work support under flat-rate corporate subscriptions, while individuals book and pay per session.

Product overview

MySherpa is an online mental healthcare platform operated by psychiatrists, built as a unified platform-plus-modules architecture. The core offering is the MySherpa online counseling platform, providing video and phone sessions via Zoom with clinical psychologists and certified psychologists. Corporate clients access this through the MySherpa for business package, which bundles unlimited counseling, stress checks, mental health training, and on-demand psychiatrist consultations at a flat rate. Additional modules include return-to-work support, child development services, and a dedicated loneliness/isolation support service for municipalities. MySherpa also operates an AI chatbot, MySherpa AI, delivered through LINE using OpenAI's ChatGPT API for low-barrier 24/7 text-based mental health information support.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 平均27.9ポイント気分の改善 (Average 27.9-point mood improvement, p<0.001, Cohen's d=1.07 — very large effect size)
• +4 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Hatch Healthcare株式会社 (ハッチヘルスケア)coreStrategic or Co-development Partner · 13 May 2026Cancer patient support collaboration. MySherpa provides online mental health counseling by clinical psychologists/psychiatrists to cancer patients, complementing Hatch Healthcare's cancer care ecosystem. Both companies coordinate to deliver optimal support to cancer patients and their families. Hatch Healthcare is 100% owned by Aflac Life Insurance Japan.
• 株式会社manabycoreChannel Partner/ Reseller/ Distributor · 4 June 2025Sales partnership for mental healthcare solution targeting companies employing people with disabilities. manaby distributes MySherpa's counseling services to its corporate clients, combining with manaby's 'マナエル' stress visualization service. Addresses mental health needs of employees with disabilities and HR managers.

Scale indicators7 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• Spring Health: Global mental health benefits platform serving enterprises with counseling, coaching, and medication management — comparable to MySherpa's B2B subscription mental health model but at significantly larger scale and global footprint.
• Lyra Health: US-based enterprise mental health benefits provider offering therapy, coaching, and medication services to global employers — analogous business model to MySherpa's corporate mental health subscription, but operating at vastly larger scale.
• Modern Health: Global enterprise mental health platform combining therapy, coaching, and digital self-service — comparable subscription-based B2B mental health model targeting HR buyers, similar to MySherpa's corporate offering.

Direct peers

• ELC (エルクコーポレーション / リンクスタッフィング): Japanese corporate EAP provider offering counseling, stress checks, and harassment prevention services to enterprises — directly competes with MySherpa's corporate plan for HR budgets with overlapping service catalog.
• Advantage Risk Management (アドバンテッジリスクマネジメント): Major Japanese listed EAP and mental health services firm providing counseling, stress checks, and harassment prevention to corporate clients — directly comparable to MySherpa's enterprise offering with broader scale and longer operating history.
• Peace Mind (ピースマインド): Leading Japanese EAP and corporate mental health provider offering online counseling, stress checks, and training to enterprises — a direct competitor to MySherpa's corporate subscription model with overlapping target buyer (HR) and service mix.
• Kimochi (キモチ / 株式会社Avenir): Japanese online mental health service from Avenir offering counselor matching and chat/video sessions to individuals and corporate clients — competes with MySherpa's individual consumer and corporate segments in Japan.
• cotree (コトリー): Japanese online counseling platform matching users with licensed counselors via video sessions — directly overlaps MySherpa's individual and corporate online counseling products and target customer base.

Emerging players

• Your Place (あなたのいばしょ): Japanese nonprofit/charitable online counseling platform for youth and vulnerable populations — adjacent to MySherpa's municipal loneliness/isolation and individual segments but operates on a free, donation-funded model.
• Welbe (ウェルビー / 株式会社ウェルビー): Japanese operator of child development support and after-school daycare services — comparable to MySherpa's 児童発達支援・放課後等デイサービス child development module, with overlapping disability-focused clientele.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/My_Sherpa_JP

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MySherpa