Clixifix
Clixifix is a UK vertical SaaS platform that centralises defect management, contractor coordination, and resident aftercare for housebuilders, housing associations, principal contractors, and subcontractors across the UK and Ireland.
- Company typePrivate
- Founded2012
- HeadquartersSpennymoor, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Clixifix does
Clixifix (legal entity: SmartCraft Software UK Limited) is a UK-based vertical SaaS platform that provides defect-management and aftercare software to the housebuilding and construction industry. Founded in 2012 by individuals with direct experience of customer-care frustrations in UK housebuilding, the platform was built to centralise defect tracking, contractor coordination, resident communication, and compliance reporting across the post-completion phase of residential developments. Its customer base spans four primary segments: housebuilders, housing associations, principal contractors, and subcontractors, with named enterprise customers including Hill Group, Galliard Homes, Wates, One Manchester, Gentoo, Believe Housing, Thirteen, and Seddon.
The product is delivered as multi-tenant SaaS running on Heroku (Salesforce-owned PaaS) backed by AWS infrastructure, with data stored in AWS S3 (EU West 1, Ireland). The platform is built on Ruby on Rails with PostgreSQL, exposes a REST API with a documented CSV Gateway for legacy data migration, and offers native integrations with Salesforce, ContactBuilder, and Zoopla (formerly Yourkeys). Functional coverage includes eight core features (defect management, contractor portals, live activity feed, digital libraries, workflows, digital sign-off, reporting, audits/inspections) and seven advanced modules (Technicians App, Residents Portal, Complaints Module, Premium Calendar & Scheduling, Configurable Forms, Defect Costs Analysis, Demo Sandbox). The company holds Cyber Essentials Plus certification, is registered with the UK ICO (ZA023214), and is working toward ISO 27001.
Clixifix operates a sales-led, enterprise-oriented go-to-market with quote-based annual subscriptions, "Book a Demo" CTAs, and direct phone outreach. Contractor portals are offered as a free online tool to seed the supply-chain side of the network. In May 2024, the company was acquired by SmartCraft Group, a leading Nordic construction-software provider, and now operates within SmartCraft's Enterprise business area, serving customers primarily in the UK and Ireland. Operational scale signals include 2 million-plus defects resolved since inception, 380,000+ properties managed, and 170,000+ users on the platform.
Clixifix firmographics
Firmographics- Name
- Clixifix
- Legal name
- SmartCraft Software UK Limited
- Website
- https://clixifix.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Clixifix is a UK vertical SaaS platform that centralises defect management, contractor coordination, and resident aftercare for housebuilders, housing associations, principal contractors, and subcontractors across the UK and Ireland.
- Ownership category
- akta.pro rank
Clixifix industry classification
Industry- Product category
- Construction Defect Management Software
- akta.pro primary industry
- Contract Lifecycle Management (CLM) & Document Generation/Templating (HDAEAGAL)
- akta.pro secondary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where Clixifix is headquartered
LocationHeadquarters
- HQ city
- Spennymoor
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Clixifix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Software-as-a-service subscription model for defect management platform. Pricing appears quote-based as no public pricing is listed. Multi-tenant cloud deployment on Heroku/AWS.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Clixifix product offering
Product offeringCore offering
Clixifix® is a SaaS defect management platform that helps UK housebuilders, housing associations, principal contractors, and subcontractors manage property defects, repairs, and customer care aftercare from initial report through resolution and sign-off. The platform centralizes defect tracking, contractor coordination, resident communication, and performance reporting, supported by a Technicians App for field operatives and a Residents Portal for homeowners. It is sold on an annual subscription basis with quote-based enterprise pricing and offered as a free contractor portal to drive supply-chain adoption.
Product overview
Clixifix® is an award-winning defect management SaaS platform designed for the UK housebuilding and construction industry. The platform operates as a unified core system with standard features (defect management, contractor portals, live activity feed, digital libraries, workflows, digital sign-off, reporting, audits/inspections) and advanced add-on modules (technicians app, residents portal, complaints module, calendar/scheduling, configurable forms, defect costs analysis, demo sandbox). The platform serves four customer segments: Housebuilders, Housing Associations, Principal Contractors, and Subcontractors, providing purpose-built solutions for each to centralize defect data, improve contractor accountability, enhance resident communication, and deliver actionable reporting.
Differentiator
Problem solved
Functional benefit
Products and services
- clixifix® Platform Award-winning defect management SaaS platform for UK housebuilders, housing associations, principal contractors, and subcontractors that centralizes defect tracking, contractor coordination, resident communication, digital workflows, reporting, and audits as a single source of truth for aftercare operations. Sold via annual subscription with quote-based enterprise pricing.
- Technicians App Mobile application for field technicians and contractors that uses GPS to send arrival-time updates to residents, supports 2-way communication, and synchronizes defect status in real time with the clixifix platform.
- Residents Portal Self-service web portal for residents and homeowners to report defects, track resolution progress, view appointment details, and communicate with their housebuilder, housing association, or contractor through the clixifix platform.
Quantifiable outcome
- 320,000+ defects resolved in 2025 alone
- +9 more outcomes
Companies that use Clixifix
Customer profileNamed customers19 records
Segments5 records
Ideal customer profiles4 records
Clixifix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability1 record
Feature19 records
Clixifix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Plastic SurgeonstrategicPlastic Surgeon, the UK's leading expert in cosmetic surface repairs, is now live on clixifix. Partnership designed to transform customer care in construction by integrating specialist repair services into the defect management workflow.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Clixifix competitors and assessment
Company assessmentDirect peers
- Fieldwire: Field management and punch list/defect software for construction teams. Comparable to Clixifix in defect tracking, contractor assignment, and field-to-office visibility.
- CoConstruct: SaaS for custom home builders and remodelers that combines project, client communication, and warranty management. Highly comparable target customer (residential builder) and overlapping service/aftercare functionality.
- Buildertrend: A leading residential construction management SaaS platform for home builders and remodelers covering project management, customer communication, and warranty/service workflows. Overlaps with Clixifix's housebuilder aftercare and contractor coordination use cases.
- PlanRadar: A European SaaS platform for construction defect, snag, and task management used by general contractors, developers, and property managers. It is the closest direct functional peer to Clixifix's defect, inspection, and contractor coordination workflow.
- Ascora: Construction and field service management SaaS used by contractors and property managers for job, defect, and maintenance workflows. Comparable in functional scope to Clixifix's contractor portals and defect lifecycle management.
- SnagR: UK-based snag list and defect management software for the construction industry. A direct, UK-focused competitor in the same defect capture, tracking, and reporting niche as Clixifix.
- SafetyCulture (iAuditor): Inspection, audit, and checklist platform widely used in construction and facilities management. Overlaps with Clixifix's audits and inspections, defect reporting, and field-based mobile workflows.
Emerging players
- Payapps: Construction payment applications and progress claim management SaaS. Addresses an adjacent pain point in the residential contractor payment workflow that often sits alongside defect management, and is increasingly bundled into end-to-end aftercare stacks.
Broad incumbents
- Procore: The largest construction management SaaS platform, with broad modules including project management, quality and safety, and field productivity. Represents an incumbent risk of broad-suite competition to niche players like Clixifix.
- Newforma: Project information management for AEC firms, including email, document, and issue management for complex construction projects. A broader incumbent with adjacent document and issue-tracking capabilities to Clixifix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Clixifix social profiles
Digital presenceClixifix compliance and trust
Trust signalCompliance2 records
Clixifix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Clixifix leadership team
Management profileNumber of profiles
Profiles8 records
Clixifix funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Clixifix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Clixifix
What does Clixifix do?
Clixifix® is a SaaS defect management platform that helps UK housebuilders, housing associations, principal contractors, and subcontractors manage property defects, repairs, and customer care aftercare from initial report through resolution and sign-off. The platform centralizes defect tracking, contractor coordination, resident communication, and performance reporting, supported by a Technicians App for field operatives and a Residents Portal for homeowners. It is sold on an annual subscription basis with quote-based enterprise pricing and offered as a free contractor portal to drive supply-chain adoption.
Is Clixifix a public or private company?
Clixifix is a private company. It is classified as corporate owned and is currently operating.
When was Clixifix founded?
Clixifix was founded in 2012. It employs 11 to 50 people.
Where is Clixifix based?
Clixifix is headquartered in Spennymoor, United Kingdom, in the Europe region.
How does Clixifix make money?
One revenue line is on record: saaS Subscription.
Who are Clixifix's main competitors?
Direct peers on record are Fieldwire, CoConstruct, Buildertrend, PlanRadar, Ascora, SnagR and SafetyCulture (iAuditor). Payapps is listed as an emerging player. Broad incumbents are Procore and Newforma.
Does Clixifix have an API?
Yes. Clixifix offers an API for developers. The platform provides API documentation accessible at app.clixifix.com/api_documentation_reference. The Technology Solutions page mentions integrations and data exchange capabilities with third-party systems. Developer documentation is at app.clixifix.com/api_documentation_reference.
What industry is Clixifix in?
Clixifix's product category is Construction Defect Management Software. Its primary akta.pro industry code is HDAEAGAL, Contract Lifecycle Management (CLM) & Document Generation/Templating, with a secondary code of BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts).