Cleverbots
Cleverbots is a Dubai-headquartered conversational AI company founded in 2017 that builds enterprise chatbots, voice bots, sales forecasting, and computer vision solutions for Fortune 500 clients in FMCG, pharmaceutical, and telecommunications across the Middle East, CIS, and global markets.
- Company typePrivate
- Founded2017
- HeadquartersDubai, United Arab Emirates
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cleverbots does
Cleverbots is a Dubai-headquartered conversational AI development company founded in 2017 that builds enterprise chatbots, voice bots, intelligent data analysis tools, and computer vision applications for global Fortune 500 clients, primarily in the FMCG and pharmaceutical sectors. The company's product portfolio spans Customer Care Bots, HR Bots, HCP (healthcare professional) Bots, Voice Bots, Voice Skills for Alexa and Siri, Pharm Report, Sales Forecaster, Smart Avatars, and Computer Vision modules. All products share a common proprietary technology stack built on NLP/NLU, Automatic Speech Recognition (ASR), Text-to-Speech synthesis (TTS), machine learning, and computer vision, with deep integration into enterprise systems including SAP, Salesforce, MS Teams, PowerBI, telephony, and CRM/Bi platforms.
The company operates a hybrid revenue model combining professional services and recurring/usage-based fees: custom chatbot development projects range from AED 20,000 to AED 100,000, off-the-shelf chatbot platforms carry monthly license fees, voice bots charge $0.026 to $0.064 per minute of conversation, and push notifications carry per-message fees by channel (Telegram free, WhatsApp from AED 0.15, Viber from AED 0.07, Facebook Messenger from AED 0.15). Go-to-market is enterprise field sales led by business development managers targeting global enterprise clients, with project-based engagements delivered internationally across the Middle East (UAE headquarters), CIS countries (Russia, Kazakhstan, Uzbekistan, Ukraine), and selected Western markets (Switzerland, United States). Named customers include Philip Morris International, AstraZeneca, Sanofi, Merck, Nestle Purina, Colgate-Palmolive, Kimberly-Clark, Hill's Science Plan, METRO Cash & Carry, Red Bull, Mary Kay, Elmex, and Servier, with claimed outcomes including 70% support cost savings, 40% reduction in average handle time, 30% NPS growth, and 5+ percentage points of forecasting accuracy improvement.
The business is privately held and founder-controlled, co-founded by Hassan Karam (Managing Director and CBDO) and Ilya Chernyakov, with a leadership team that includes Katia Vyazheva (Account Director), Dmitry Pukhev (CTO), and Alexey Kapustin (Head of Project Office). The company has received a single disclosed $1,000,000 funding round from AST Group of Companies in December 2020 and has been recognized as the #1 AI Developer by Ruward and a Top-3 voice/IVR developer by Just AI in 2021.
Cleverbots firmographics
Firmographics- Name
- Cleverbots
- Legal name
- Cleverbots
- Website
- https://cleverbots.ae
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cleverbots is a Dubai-headquartered conversational AI company founded in 2017 that builds enterprise chatbots, voice bots, sales forecasting, and computer vision solutions for Fortune 500 clients in FMCG, pharmaceutical, and telecommunications across the Middle East, CIS, and global markets.
- Ownership category
- akta.pro rank
Cleverbots industry classification
Industry- Product category
- Conversational AI Software
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Cleverbots is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices1 record
Markets served
Cleverbots business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Custom Chatbot/Voice Bot Development: Development of custom conversational AI solutions including chatbots, voice bots, and AI-powered applications for enterprise clients. Project-based engagements with development costs varying based on functionality and integration requirements.
- AI Solution Implementation: Implementation of AI technologies including computer vision, intelligent data analysis, and machine learning solutions for business optimization.
- Off-the-shelf Chatbot Platforms: Licensed chatbot platform solutions with monthly license fees, drag-and-drop editors, and cloud deployment options.
- Voice Bot Services: Voice bot development and deployment with per-minute conversation costs ranging from $0.026 to $0.064 per minute, plus telephony costs.
- Push Notification Services: Push notification delivery through various messengers with per-message pricing (Telegram free, WhatsApp from AED 0.15, Viber from AED 0.07, Facebook from AED 0.15).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Custom Chatbot Development - Full custom solution with unique logic, integrations, and design |
| Subscription | Monthly | Boxed Chatbot Platform - Pre-built platform solution with monthly licensing |
| Usage-based | Pay-as-you-go | Voice Bot Conversation Costs - Per-minute usage pricing |
| Unit Pricing | Pay-as-you-go | Push Notification Costs - Per-message pricing by channel |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Cleverbots product offering
Product offeringCore offering
Cleverbots develops and sells conversational AI solutions for enterprise clients, offering chatbots, voice bots, voice skills for smart speakers, HR automation bots, healthcare-professional bots, pharmaceutical analytics, machine-learning-based sales forecasting, and computer vision modules. Products are deployed across messengers (Telegram, WhatsApp, Viber, Facebook), websites, telephony, and enterprise systems (CRM, BI, SAP), and are sold via custom development projects, monthly platform subscriptions, and usage-based pricing to large international corporations in FMCG, pharmaceutical, and telecommunications sectors.
Product overview
Cleverbots is a conversational AI developer offering an integrated portfolio of enterprise solutions centered on chatbots, voice bots, and intelligent data analysis. The core product suite includes Voice Skills for smart speaker platforms (Alexa, Siri), Voice Bots for call center automation, Customer Care Bot for multi-channel customer support (WhatsApp, Telegram, Viber, Facebook, websites), HR Bot for HR process automation, HCP Bot for pharmaceutical healthcare professional communication, Pharm Report for pharmaceutical market analytics, and Sales Forecaster for ML-based sales forecasting and assortment optimization. Additional modules include Computer Vision for image recognition applications and Smart Avatars for digital human representations. The products share a common AI technology stack (NLP/NLU, ASR, TTS) while serving distinct enterprise functions from customer service to sales optimization.
Differentiator
Problem solved
Functional benefit
Products and services
- Voice Skills Voice skills development for Alexa and Siri platforms enabling brands to reach customers through smart-speaker interfaces, leveraging voice recognition (ASR), NLP/NLU, and text-to-speech synthesis (TTS). For enterprise brands seeking smart-speaker customer engagement.
- Pharm Report Automated pharmaceutical analytics solution using voice bot technologies to check drug availability and pricing across pharmacies, providing real-time distribution data for management decisions. For pharmaceutical manufacturers needing pharmacy-channel visibility.
- Customer Care Bot Multi-platform chatbot solution for automating customer support across websites, WhatsApp, Telegram, Viber, and Facebook, with NLP capabilities for 24/7 instant responses and claimed up to 70% cost savings on support operations. For enterprise customer support teams across FMCG, retail, and consumer-facing sectors.
- HR Bot
Quantifiable outcome
- Up to 70% saving on support service costs
- +10 more outcomes
Companies that use Cleverbots
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles4 records
Cleverbots technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
AI capability15 records
Feature9 records
Cleverbots partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered supporting.
- TwiliosupportingTechnology partnership for chatbot development platform. Cleverbots works with Twilio as one of their partner platforms for building conversational AI solutions.
- DialogflowsupportingTechnology partnership for NLP/NLU capabilities. Cleverbots integrates with Dialogflow for natural language understanding features.
- IBM WatsonsupportingTechnology partnership for AI capabilities. Cleverbots utilizes IBM Watson as one of their partner platforms for chatbot development.
- SAPsupportingSystem integration partnership for enterprise resource planning. Cleverbots chatbots integrate with SAP systems for major enterprise clients.
- SalesforcesupportingCRM integration partnership. Cleverbots chatbots integrate with Salesforce for customer relationship management and data synchronization.
- Microsoft TeamssupportingCorporate communication platform integration. Cleverbots has deployed HR bots within Microsoft Teams for enterprise clients like AstraZeneca.
- PowerBIsupportingBusiness intelligence integration for analytics dashboards. Cleverbots integrates with PowerBI for data visualization and reporting.
- Prophet (Facebook)supportingOpen-source time series forecasting software used as the core technology for Cleverbots' Sales Forecaster product.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Cleverbots competitors and assessment
Company assessmentDirect peers
- Kore.ai: Kore.ai builds an enterprise conversational AI and contact center AI platform used by large banks, insurers, and healthcare companies. It is a direct comparable to Cleverbots in chat/voice bot orchestration, agent assist, and vertical AI solutions.
- Verloop.io: Verloop.io offers a customer support conversational AI platform for automated chat and voice interactions, with strong presence in emerging markets. It is comparable to Cleverbots' Customer Care Bot and Voice Bot product lines serving enterprise clients.
- Avaamo: Avaamo is an enterprise conversational AI vendor specializing in verticalized virtual assistants for healthcare, insurance, and retail. It competes with Cleverbots in the same enterprise chat/voice bot market with similar NLP/NLU-first architecture.
- Yellow.ai: Yellow.ai is a global enterprise conversational AI platform offering chat and voice bots, agent assist, and omnichannel automation to large enterprises. It competes head-to-head with Cleverbots in the same product category, serving similar Fortune 500 customers across CPG, BFSI, and healthcare.
- Haptik: Haptik (a Reliance Jio company) provides enterprise conversational AI for customer support, sales, and assistant use cases across messaging and voice channels. It overlaps with Cleverbots in chatbot and voice bot deployments for large global brands.
Broad incumbents
- IBM watsonx Assistant: IBM watsonx Assistant is a broad enterprise conversational AI offering from a global hyperscaler, integrated with the wider IBM stack. Cleverbots both partners with and competes against IBM Watson in the same enterprise NLP/chatbot category.
- Microsoft Copilot Studio: Microsoft Copilot Studio (formerly Power Virtual Agents) is a broad enterprise chatbot and agent platform tightly integrated with the Microsoft cloud and Teams stack. Cleverbots deploys HR bots inside Microsoft Teams, making it both a partner channel and a competitive threat.
- Google Dialogflow: Google Dialogflow is a hyperscaler conversational AI platform used by enterprises for chat and voice agents. It is a foundational platform in the same space as Cleverbots and is listed as one of its technology partners, illustrating both the overlap and dependency.
Emerging players
- Senseforth.ai: Senseforth.ai provides enterprise conversational AI platforms with focus on banking, insurance, retail, and healthcare verticals. It targets similar enterprise use cases as Cleverbots, though with a stronger BFSI tilt and a smaller global footprint.
Regional players
- Just AI: Just AI is a Russia- and CIS-focused conversational AI developer offering enterprise chatbots, voice assistants, and IVR solutions. It is a close regional comparable to Cleverbots, including being named Top-3 alongside Cleverbots in the 2021 Just AI rating.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Cleverbots social profiles
Digital presenceCleverbots financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cleverbots leadership team
Management profileNumber of profiles
Profiles6 records
Cleverbots funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cleverbots M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cleverbots
What does Cleverbots do?
Cleverbots develops and sells conversational AI solutions for enterprise clients, offering chatbots, voice bots, voice skills for smart speakers, HR automation bots, healthcare-professional bots, pharmaceutical analytics, machine-learning-based sales forecasting, and computer vision modules. Products are deployed across messengers (Telegram, WhatsApp, Viber, Facebook), websites, telephony, and enterprise systems (CRM, BI, SAP), and are sold via custom development projects, monthly platform subscriptions, and usage-based pricing to large international corporations in FMCG, pharmaceutical, and telecommunications sectors.
Is Cleverbots a public or private company?
Cleverbots is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cleverbots founded?
Cleverbots was founded in 2017. It employs 11 to 50 people.
Where is Cleverbots based?
Cleverbots is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does Cleverbots make money?
Five revenue lines are on record. Custom Chatbot/Voice Bot Development is the primary driver. The others are AI Solution Implementation, off-the-shelf Chatbot Platforms, voice Bot Services and push Notification Services.
Who are Cleverbots's main competitors?
Direct peers on record are Kore.ai, Verloop.io, Avaamo, Yellow.ai and Haptik. Broad incumbents are IBM watsonx Assistant, Microsoft Copilot Studio and Google Dialogflow. Senseforth.ai is listed as an emerging player. Just AI is listed as a regional player.
Does Cleverbots have an API?
No public API is recorded for Cleverbots.
What industry is Cleverbots in?
Cleverbots's product category is Conversational AI Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 5132 and its SIC code is 7372.