Recursive Labs

What Recursive Labs does

Recursive Labs, Inc. is a privately-held Delaware-incorporated SaaS company headquartered in St. Louis, Missouri, that sells a unified Visual Customer Engagement platform to Global 2000 and Fortune 100 enterprises. The platform combines three core product lines — Customer Inbound Video (on-demand, browser-based inbound video calling with intelligent routing), Remote Video Assistance (live smartphone video streaming from field workers to remote experts with annotation and mixed-reality overlays), and CoBrowse-Screenshare (real-time agent navigation of a customer's browser with automatic masking of sensitive data) — augmented by AI Assist for AI-chat-to-live-agent escalation, Online Meeting Rooms, and Enterprise Connectors that pre-integrate with Five9, Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and Genesys. The underlying architecture is cloud-native, API-first, and designed for lateral scale, delivering 100% no-download, browser-based experiences that scale from 2 to 20,000 seats per deployment.

The business model is enterprise SaaS subscription (monthly or annual billing per Order Form) supplemented by professional services for training, installation, and integration. Pricing is entirely quote-based with no public self-service plans, and go-to-market is consultative enterprise field sales with a "Book a Demo" funnel and direct sales contacts. Recursive Labs targets vertical-specific use cases across Banking & Credit Unions, Insurance, Field Service, and Contact Centers, with documented customer outcomes including a $50M+ savings for a Fortune 100 beverage maker via reduced service dispatch, 60%+ reductions in mean time to resolution via Enterprise Connectors, and 70-90% reductions in warranty claim processing time via visual verification.

Recursive Labs is founder/management-led, with no disclosed external equity investors beyond approximately $1.75 million in total disclosed funding across 2013-2016 (including a $250K Missouri Technology Corporation round in December 2016). The company employs 11-50 people and is led by CEO Bud Albers, whose prior Fortune 100 CTO experience is positioned as a key enterprise credibility asset. There are no disclosed patents, regulatory actions, mergers, acquisitions, or recent leadership changes in the available record.

Name

Recursive Labs

Legal name

Recursive Labs, Inc.

Website

https://recursivelabs.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Recursive Labs provides a cloud-based visual customer engagement platform offering browser-based video chat, cobrowsing, screensharing, and remote video assistance for Global 2000 enterprises across banking, insurance, and field service verticals.

Ownership category

akta.pro rank

Product category

Visual Customer Engagement Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)

Keywords

• Visual customer engagement
• Cobrowsing software
• Remote video assistance
• Contact center software
• Screen sharing tools

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Services: Cloud-based customer collaboration platform provided as a SaaS model. Customers subscribe to use software via Order Form, with Subscription Fees paid based on agreed Billing Period (monthly or annual). Access is provided to Customer employees and contractors on a need-to-know basis.
2. Consulting Services: Professional services including training services, installation, integration or other consulting services. Provided alongside the core SaaS subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Recursive Labs provides a cloud-based Visual Customer Engagement platform delivered as a SaaS solution, enabling enterprises to interact with customers in real time through browser-based video chat, cobrowsing, screensharing, and Remote Video Assistance without any downloads or installations. The platform is built on a cloud-native, lateral-scale, API-first architecture and supports use cases across sales, customer service, customer onboarding, field service, and product returns. It includes AI Assist for AI-to-human escalation, intelligent routing for inbound video calls, and prebuilt integrations with major CRM and CCaaS platforms, and is offered under subscription-based enterprise licenses scalable from 2 to 20,000 seats.

Product overview

Recursive Labs offers a unified Visual Customer Engagement platform as a SaaS model, providing enterprise-grade tools that help businesses see, guide and assist customers in real time. The product portfolio centers on three core capabilities: Customer Inbound Video (on-demand inbound video calling with intelligent routing), Remote Video Assistance (live video streaming for field service support), and CoBrowse-Screenshare (real-time screen sharing for customer support). These integrate with AI Assist for seamless AI-to-human escalation and Online Meeting Rooms for video-based interactions. The platform is built with cloud-native architecture, lateral scale design, API-first approach, and supports enterprise connectors for major CRM and CCaaS systems. All products are 100% no-download browser-based solutions.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Fortune 100 beverage maker saved over $50 million using Remote Video Assistance to reduce unnecessary service dispatch
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• Five9coreTechnology or IntegrationJoint customer Terms of Service and Acceptable Use Policy partnership. Five9 is a CCaaS (Contact Center as a Service) platform. Recursive Labs provides visual engagement capabilities integrated with Five9's contact center platform, enabling joint customers to access cobrowsing, screensharing, and video chat features within the Five9 environment.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Glance Networks: Glance Networks is one of the closest direct competitors to Recursive Labs, offering cobrowsing, screen sharing, and video engagement for customer service and sales use cases across enterprise contact centers and digital channels.
• Surfly: Surfly provides browser-based cobrowsing, video chat, and co-browsing APIs targeted at enterprise customer support and online sales journeys, directly overlapping Recursive Labs' CoBrowse-Screenshare and Video Products offerings.
• CrankWheel: CrankWheel offers one-click instant screen sharing and cobrowsing for sales and customer support teams, a focused, lightweight alternative to Recursive Labs' enterprise visual engagement suite.

Broad incumbents

• TeamViewer: TeamViewer provides remote support, video assistance, and enterprise connectivity at much larger scale. Its remote visual assistance capabilities overlap directly with Recursive Labs' Remote Video Assistance product for field service and technician use cases.
• LogMeIn (GoTo): GoTo (formerly LogMeIn) sells Rescue remote support and GoToMeeting alongside broader communication and support products. Its Rescue and Rescue LiveLens products overlap with Recursive Labs' Remote Video Assistance and cobrowsing stack.
• LivePerson: LivePerson is an enterprise conversational AI and messaging platform that has layered in voice and video chat for premium customer journeys. It competes with Recursive Labs' AI Assist to live-agent video escalation in the contact center.
• Genesys: Genesys is a leading CCaaS platform and a listed integration partner of Recursive Labs; its CX cloud suite covers voice, video, and digital channels and could absorb or compete with standalone visual engagement features over time.
• Five9: Five9 is a leading CCaaS vendor with a deep integration partnership with Recursive Labs. Its broader contact center suite competes for the same enterprise customer engagement budgets and could expand native visual capabilities.
• Cisco (Webex): Cisco Webex Contact Center combines enterprise video, collaboration, and contact center offerings, overlapping with Recursive Labs' video chat and online meeting room capabilities inside large enterprises.
• Zoom: Zoom Contact Center and Zoom Video offerings provide enterprises with video-based customer interaction at global scale, competing with Recursive Labs for video chat and screen sharing use cases inside support organizations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/recursivetech
• LinkedInlinkedin.com/company/recursive-labs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds4 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recursive Labs