What Synthreo, Inc. does

Synthreo, Inc. is a Phoenix-based private software company that operates an AI workforce platform purpose-built for Managed Service Providers (MSPs) and the small and medium businesses they serve. The company's product portfolio consists of two core components delivered as an integrated SaaS offering: ThreoAI, a multi-tenant enterprise AI assistant platform that enables MSPs to deploy white-label AI assistants under their own brand with complete client data isolation; and Builder, a no-code environment for connecting knowledge bases, configuring agent behaviors, and deploying intelligent agents to client tenants. The platform is hosted on Microsoft Azure and supports text, structured data, and image (computer vision) AI modalities, with named use cases spanning clinical document review, contract analysis, ERP-integrated email processing, trademark monitoring, and ESG signal processing.

The business model is a hybrid of recurring SaaS subscriptions and channel-driven distribution. Synthreo sells directly to enterprise buyers via 30-minute personalized demos and indirectly through the Master MSP Program, in which qualified partners resell and white-label the platform to Sub-MSPs and end clients, set their own margins, and own the client relationship. Revenue streams include monthly or annual platform subscriptions, usage-based consumption credits for AI inference and API calls, and professional services billed on time-and-materials, fixed-fee, or prepaid hour packages. Pricing is quote-based, with pre-built agents listed at approximately $995 per month and annual subscriptions carrying a 5% renewal escalator. Compliance posture spans HIPAA, GDPR, CCPA/CPRA, PIPEDA, and APPI, with SOC 2 Type II in process and ISO 42001:2023 AI governance alignment, positioning the platform for regulated verticals including healthcare, legal, financial services, manufacturing, and professional services. The company is privately held, headquartered at 5227 N 7th St, Phoenix, AZ 85014, operates with 11-50 employees, and has raised a SAFE round (August 2025, amount undisclosed) led by angel investor Vince Kent, with 40-year MSP veteran Arlin Sorensen joining the board in November 2025 and selection for the 2026 ConnectWise/IT Nation PitchIT cohort.

Name

Synthreo, Inc.

Legal name

Synthreo, Inc.

Website

https://synthreo.ai

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

Synthreo operates an AI workforce platform for Managed Service Providers and their SMB clients, offering ThreoAI (multi-tenant white-label AI assistants) and Builder (no-code agent creation), distributed primarily through a Master MSP channel program with subscriptions and professional services revenue.

Ownership category

akta.pro rank

Product category

AI Workflow Automation Software

NAICS

Software Publishers (5132), Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data App Builders (Forms, Portals & Internal Tools) (HDAEAKAK)

akta.pro secondary industries

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• AI agent platform
• Managed AI services
• MSP AI solutions
• No-code AI builder
• Multi-tenant AI software

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscriptions: Monthly or annual subscription fees for access to ThreoAI, Builder, and Admin Portal. Billed in advance for the upcoming service period. Auto-renews for successive terms unless 90-day written notice is provided.
2. Managed AI Services: Professional services including AI agent development, workflow configuration, integration setup, prompt engineering, training services, and ongoing agent optimization or maintenance. Sold through assumption-of-hours or fixed-fee Quotes. May be billed on time and materials, fixed fee milestones, or prepaid service hour packages.
3. MSP Partner Resale: Master MSPs purchase platform subscriptions and resell under negotiated commercial terms. Master MSPs earn revenue through negotiated margins on Platform subscriptions, professional services hours, and value-added services delivered through their Sub-MSP network. MSPs set their own retail pricing and margins.
4. Consumption Credits: Credit-based billing for certain Platform usage including AI model inference, workflow executions, and API calls. Credit definitions, rates, balances, and consumption details are displayed within the Platform. Non-refundable unless otherwise specified in Quote. No rollover between billing periods unless explicitly stated.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels12 records

Core offering

Synthreo provides a multi-tenant AI platform that enables Managed Service Providers (MSPs) and enterprises to build, brand, and deploy white-label AI agents without writing code. The offering combines ThreoAI (an enterprise-grade AI assistant platform with complete client data isolation) with Builder (a no-code agent creation environment) and an Admin Portal for tenant management, delivered as a SaaS subscription with optional managed services for agent configuration, integration, and optimization.

Product overview

Synthreo is an AI automation platform providing a unified portfolio of two core products — ThreoAI (enterprise multi-tenant AI assistant platform) and Builder (no-code AI agent creation platform) — delivered as an integrated SaaS solution. The platform enables MSPs and enterprises to build, brand, and deploy custom AI agents for internal operations and client delivery, with a multi-tenant architecture providing complete data isolation per tenant. Target industries include Healthcare, Legal, Financial Services, Manufacturing, and Professional Services. Key differentiators include Zero Data Retention by default, no-code agent building, and white-label deployment for MSP partners.

Differentiator

Problem solved

Functional benefit

Brands

• ThreoAI: Enterprise-grade AI assistant platform. Multi-tenant AI assistant platform for MSPs to deploy white-label AI assistants with their brand, their models, and complete client isolation.
• Builder
• Threo

Products and services

• ThreoAI Enterprise-grade multi-tenant AI assistant platform for MSPs and enterprises that allows deployment of white-label AI assistants under the partner's or customer's brand with full client data isolation, configurable AI models, and complete tenant management across the customer base.
• Builder

Quantifiable outcome

• 68% reduction in clinical document evaluation time
• +7 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• ConnectWise / IT NationcoreStrategic or Co-development Partner · 1 January 2026Synthreo was selected for the 2026 PitchIT cohort, the eighth cohort of ConnectWise and IT Nation's MSP innovation platform. The 16-week growth program provides selected vendors with mentorship, market visibility, go-to-market strategy support, and access to the ConnectWise ecosystem. Alumni companies have collectively raised over $10 million in investment funding. The program culminates at IT Nation Connect Global in November.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Aisera: Enterprise AI agent and copilot platform serving IT, HR, customer service, and operations workflows. Directly comparable because both offer multi-tenant AI agent platforms with workflow automation, knowledge retrieval, and enterprise integrations targeting similar use cases.
• Moveworks: Enterprise AI assistant platform for IT support, HR, and employee self-service, with strong multi-tenant and permissions-aware architecture. Comparable as a direct competitor in enterprise AI assistants and process automation, though focused on larger enterprises than Synthreo's SMB/MSP base.
• Cognigy: Enterprise conversational and agentic AI platform with low-code agent orchestration, multi-tenant architecture, and broad integrations. Comparable as a peer in the no-code AI agent platform category targeting enterprise and BPO customers.
• Kore.ai: Conversational AI and agent platform for enterprise and contact center automation, including no-code agent building. Comparable in offering a no-code AI agent builder with multi-tenant deployment, governance, and integrations across enterprise workflows.

Broad incumbents

• ConnectWise: Largest PSA/RMM platform for MSPs and Synthreo's primary ecosystem partner through PitchIT/IT Nation. Comparable because Synthreo's Master MSP Program distributes through ConnectWise-managed MSPs, and any ConnectWise-bundled AI capability would directly compete with Synthreo's value proposition.
• Microsoft Copilot Studio: Microsoft's no-code AI agent builder within the Copilot ecosystem, hosted natively on Azure. Comparable because Synthreo itself runs on Azure and competes for the same SMB/midmarket agent-building workloads; Copilot Studio bundles agent creation into the Microsoft 365 suite many Synthreo customers already use.
• Pax8: Cloud distribution marketplace for MSPs and a major channel partner in the SMB IT services space. Comparable as a competing platform/distribution layer for MSPs that could either bundle its own AI offerings or become an alternative distribution channel for Synthreo.
• Salesforce Agentforce: Salesforce's enterprise AI agent platform with no-code agent builder, multi-tenant architecture, and deep CRM integrations. Comparable as a broad incumbent offering no-code agent building, data isolation, and enterprise governance — competing for the same midmarket automation budgets.

Emerging players

• Lindy AI: No-code AI agent builder for SMBs and individual operators, with pre-built agents for sales, support, and operations tasks. Comparable as a low-code AI agent platform targeting similar SMB buyer profiles and use cases, though with direct SMB GTM rather than an MSP channel.
• Relevance AI: No-code AI agent platform for building and deploying custom AI workers with multi-tenant and white-label capabilities. Comparable as a no-code agent builder targeting similar SMB and midmarket operator use cases, though with a less developed MSP distribution motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Synthreo
• LinkedInlinkedin.com/company/synthreo

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synthreo, Inc.