UMass Memorial Health Care

What UMass Memorial Health Care does

UMass Memorial Health Care, Inc. is the private, not-for-profit corporate parent of the largest integrated health system in Central Massachusetts and the clinical partner of the University of Massachusetts Chan Medical School. The system spans five hospitals — UMass Memorial Medical Center (with University, Memorial, Hahnemann, and Marlborough campuses plus the new North Pavilion), Children's Medical Center, HealthAlliance-Clinton Hospital (Leominster/Fitchburg/Clinton), Harrington Hospital (Southbridge/Webster), and the recently acquired Milford Regional Medical Center — together with a 2,500+-provider medical group, the Community Healthlink behavioral health affiliate, and an Accountable Care Organization that earned $11.9M in PY2024 Medicare Shared Savings. It operates 125+ care locations across Central Massachusetts and schedules more than 1.5 million patient appointments per year, supported by a 24/7 Transfer and Access Center with Life Flight critical care transport.

The clinical platform is anchored on a unified Epic electronic medical record system with EpicCare Link for external providers and myChart for patients, complemented by TEFCA and Carequality Health Information Exchange participation. Layered on this stack are multiple AI-enabled tools, including AEYE-DS autonomous diabetic retinopathy screening integrated into Epic, AI-driven MRI image reconstruction via the Shields Health partnership, the Mirai mammography risk-prediction research platform, and IBM MaaS360 unified endpoint management across thousands of clinical mobile devices. Specialty service lines include urology with the region's only fellowship-trained specialists, gender-affirming bottom surgery, dialysis/AV access, advanced MRI/PET/CT imaging, infectious-disease travel medicine, and pediatric care through the Children's Medical Center. Forward-looking initiatives include a new Groton satellite emergency department (opening March 2027), expanded value-based care contracting through the ACO, and participation in a DiMe-led national blueprint for tech-enabled aging in place.

Revenue is generated primarily through patient care services delivered across hospital, outpatient, primary, specialty, behavioral health, urgent, and emergency settings, reimbursed via commercial, Medicare, and Medicaid insurance plans with a price-estimator tool but no publicly disclosed pricing. Secondary revenue streams include ACO shared savings, specialty pharmacy revenue from the Shields Health Solutions partnership (with a published Diabetes Care Coach program producing $2,649 mean reduction in annual medical expenditure per ACO patient), and philanthropic donations. Recent strategic events include the Milford Regional Medical Center acquisition (January 2025), the pending closure of Community Healthlink with 78 layoffs (April 2026) following failed Open Sky negotiations, the Marlborough Campus boiler-flood evacuation (February 2026), a Massachusetts State Auditor finding of improperly accounted $6.2M in COVID relief funds, a Massachusetts Nurses Association petition at the University Campus (June 2026), and co-plaintiff status in the Epic v. Health Gorilla federal lawsuit alleging misuse of nearly 300,000 patient records via interoperability frameworks.

Name

UMass Memorial Health Care

Legal name

UMass Memorial Health Care, Inc.

Website

https://ummhealth.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

UMass Memorial Health Care is the largest private not-for-profit integrated health system in Central Massachusetts and the clinical partner of UMass Chan Medical School, operating five hospitals, a children's medical center, behavioral health affiliate, and 2,500+-provider medical group across 125+ locations serving 1.5M+ appointments per year.

Ownership category

akta.pro rank

Product category

Integrated Hospital and Health System Services

NAICS

General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110), General Medical and Surgical Hospitals (62211), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industries

Children’s Hospitals (Acute Care) (HLAFAAAI), MA Chronic Condition Management & Supplemental Benefits (SSBCI) (HLAEACAI), After-Hours & Walk-In Primary Care Clinics (HLAFADAH), Hospital-at-Home / Acute Care at Home Programs (HLAFAEAH)

Keywords

• Academic medical center
• Integrated health system
• Primary care network
• Specialty healthcare
• Behavioral health services

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Patient Care Services: Primary revenue stream generated through inpatient, outpatient, primary care, specialty care, behavioral health, urgent care, emergency care, imaging, and procedural services delivered across five hospitals, 125+ locations, and 1.5M+ appointments per year.
2. Medicare Shared Savings Program (MSSP) ACO: UMass Memorial Accountable Care Organization, Inc. participates in Medicare Shared Savings Program with shared savings/losses; Performance Year 2024: $11,889,404; PY 2023: $5,282,468; PY 2022: $5,181,428; PY 2020: $6,732,247; PY 2017: $9,105,746. Distribution in 2024: 25% infrastructure, 25% redesigned care processes, 50% to ACO participants.
3. Specialty Pharmacy Revenue (Shields Health Solutions Partnership): UMass Memorial specialty pharmacy program in partnership with Shields Health Solutions generates revenue through pharmacist-led Diabetes Care Coach program; mean reduction of $2,649 in annual total medical expenditure per ACO patient nearly offsetting approximately $2,800 operating cost, achieving positive ROI through medication adherence and specialty pharmacy revenue.
4. Insurance Reimbursements: Revenue from multiple accepted insurance plans (commercial, Medicare, Medicaid) processed through the billing and revenue cycle management infrastructure.
5. Philanthropy and Donations: Donations solicited through UMass Memorial Medical Center's donation page; separate giving programs for Medical Center, Children's Medical Center, Harrington, and Milford Regional; funds used to support patient care, facilities, and community benefit programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

UMass Memorial Health Care is the largest health system in Central Massachusetts and the clinical partner of UMass Chan Medical School, operating an integrated network of five hospitals, a children's medical center, a behavioral health affiliate, and a 2,500+-physician medical group. The system delivers comprehensive inpatient, outpatient, primary, specialty, behavioral health, emergency, and academic medicine services across 125+ locations, scheduling 1.5M+ appointments per year, supported by the Epic EMR, myChart patient portal, 24/7 Transfer and Access Center, and Life Flight critical care transport.

Product overview

UMass Memorial Health Care is a single integrated health system (the largest in Central Massachusetts) rather than a multi-product software platform, but it offers a portfolio of named services, branded facilities, and digital tools that together form a platform-plus-modules architecture anchored on the Epic EMR. The core clinical platform comprises five hospitals — UMass Memorial Medical Center (with University, Memorial, Hahnemann, Marlborough campuses and the new North Pavilion), Children's Medical Center, Harrington, HealthAlliance-Clinton Hospital, and Milford Regional Medical Center — supplemented by the behavioral health affiliate Community Healthlink and the 2,500+-provider UMass Memorial Medical Group. Layered on this are digital patient and partner tools including the Epic-based myChart patient portal and EpicCare Link physician portal, the 24/7 Transfer and Access Center (TrAC) with Life Flight transport, and the UMass Memorial Medicare ACO. Specialty add-on modules include the Dialysis|AV Access Program, MRI and PET/CT services through Shields Health (AI-enabled), the Travelers' Health Service infectious-disease clinic, and the pharmacist-led Diabetes Care Coach (DCC) telehealth program operated in partnership with Shields Health Solutions. Consumer-facing content and education are delivered via the Simply Well blog and the Health Library, while emerging AI capabilities — such as the AEYE-DS autonomous diabetic retinopathy screening integrated into the Epic EMR, the Mirai mammography risk-prediction research tool, and IBM MaaS360 unified endpoint management for clinical mobile devices — extend the system's digital footprint.

Differentiator

Problem solved

Functional benefit

Brands

• Simply Well: In-house health and wellness blog/publication published under the UMass Memorial Health brand.

Products and services

• UMass Memorial Medical Center Academic medical center operating four campuses (University, Memorial, Hahnemann, Marlborough) plus the North Pavilion inpatient facility, offering the region's most advanced specialty services for adult patients in Central Massachusetts.
• UMass Memorial Children's Medical Center Pediatric hospital providing emergency care, pediatric specialty services, child life internship program, and a Pediatric Emergency Department at the University Campus for children and families.
• UMass Memorial Health - Harrington Community hospital system operating Southbridge and Webster campuses, Charlton MOB Family Practice, and Harrington at 169; provides 24/7 emergency care, oncology, behavioral health, orthopedics, radiology, infusion services, and Harrington Urgent Care Express.
• UMass Memorial HealthAlliance-Clinton Hospital Community hospital system operating Leominster, Fitchburg, and Clinton campuses; provides acute care, emergency services, behavioral health, the Simonds-Sinon Regional Cancer Center, and Shields MRI/PET/CT imaging services.
• UMass Memorial Health - Milford Regional Medical Center Community hospital in Milford, MA, acquired by UMass Memorial Health on January 16, 2025; offers bariatric surgery, cancer care, cardiovascular testing, gastroenterology, MRI, nephrology, neurology, obstetrics, ophthalmology, plastic surgery, travel health services, and Urgent Care locations across Milford, Franklin, Hopkinton, Medway, and Northbridge.

Quantifiable outcome

• $11,889,404 in Medicare Shared Savings in Performance Year 2024
• +7 more outcomes

Named customers1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability11 records

Feature6 records

Partnerships

15 partnerships are on record, tiered minor, core and flagship.

• Open Sky Community ServicesminorStrategic or Co-development Partner · 8 May 2026Failed negotiations with Open Sky Community Services, which was supposed to take over several Community Healthlink behavioral health programs serving the Worcester area. Talks broke down without reaching agreement on terms; future of Community Healthlink programs remains uncertain.
• Clinical and Support OptionsminorStrategic or Co-development Partner · 8 May 2026Signed a letter of intent to assume some Community Healthlink behavioral health services in Leominster and Fitchburg following failed Open Sky negotiations.
• Shields Health Solutions (Asembia Summit)coreStrategic or Co-development Partner · 3 May 2026Presented findings at Asembia Specialty Pharmacy Summit (April 27, Las Vegas) on UMass specialty pharmacy program showing pharmacist-led models expand into care management to improve chronic disease outcomes, reduce hospital admissions, combine lifestyle counseling and social determinants support with value-based care shared savings arrangements.
• Shields Health SolutionscoreStrategic or Co-development Partner · 20 April 2026Joint pharmacist-driven Diabetes Care Coach (DCC) telehealth program; four-year outcomes published in PLOS ONE. 239 enrolled patients had approximately 15 fewer ED visits and 22 fewer hospital admissions per 100 patients compared to 815 matched controls. $2,649 mean reduction in annual total medical expenditure per ACO patient.
• Shields HealthcoreChannel Partner/ Reseller/ Distributor · 11 March 2026Partnership provides access to affordable MRI and PET/CT scans using the latest technologies; advanced systems use AI, offer wider openings, and reduce scan time. Locations include HealthAlliance-Clinton Leominster and Fitchburg campuses, and Harrington Hospital Southbridge. Also expanded via joint venture for advanced MRI and PET/CT imaging services at two Milford locations.
• EpicflagshipStrategic or Co-development Partner · 13 January 2026Epic and a coalition of healthcare providers (OCHIN, Reid Health, Trinity Health, UMass Memorial Health) have filed a federal lawsuit against Health Gorilla, Mammoth, RavillaMed, and other companies for allegedly improperly accessing and monetizing nearly 300,000 patient medical records. Co-plaintiffs allege defendants used fictitious websites, shell entities, and sham NPI numbers to market patient data to lawyers and inserted junk data into records.
• Trinity HealthcoreStrategic or Co-development Partner · 13 January 2026Co-plaintiff with Epic and UMass Memorial Health in federal lawsuit against Health Gorilla, Mammoth, RavillaMed, and other companies for allegedly improperly accessing and monetizing nearly 300,000 patient medical records from Epic community members nationwide.
• Reid HealthminorStrategic or Co-development Partner · 13 January 2026Co-plaintiff with Epic, Trinity Health, OCHIN, and UMass Memorial Health in federal lawsuit against Health Gorilla and data companies for allegedly improperly accessing and monetizing nearly 300,000 patient medical records.
• OCHINcoreStrategic or Co-development Partner · 13 January 2026Co-plaintiff with Epic, Trinity Health, Reid Health, and UMass Memorial Health in federal lawsuit against Health Gorilla and data companies for allegedly improperly accessing and monetizing nearly 300,000 patient medical records.
• IBMcoreTechnology or Integration · 16 December 2025Deployed IBM MaaS360 Unified Endpoint Management to manage mobile devices across UMass Memorial Health's expanded network of hospitals and care centers. Achieved 98% device adoption, zero reported service outages, and sub 5-minute policy management across thousands of iPads, iPhones, and Zebra handhelds. Streamlined device administration, reduced IT overhead, empowered clinicians with self-service app access.
• Digital Medicine Society (DiMe)minorGTM or Marketing Partner · 11 November 2025DiMe and over 20 partners, including UMass Memorial Health, launched a new initiative to create an evidence-based digital blueprint helping older adults age safely and independently at home, aligning with federal technology priorities.
• Consumer Technology AssociationminorGTM or Marketing Partner · 6 November 2025DiMe, in collaboration with the Consumer Technology Association and other industry partners, launched a new initiative to create a digital blueprint for tech-enabled aging in place for seniors in the U.S.
• AEYE HealthcoreTechnology or Integration · 10 December 2024AEYE Health's AI-based retinal diagnostics solution AEYE-DS was integrated into UMass Memorial Health's EMR system to improve diabetic eye care. Following deployment, diabetic retinopathy screening adherence increased significantly, screening times were reduced, with plans to expand use with portable devices.
• UMass Chan Medical SchoolflagshipStrategic or Co-development PartnerUMass Memorial Health is the Clinical Partner of UMass Chan Medical School, supporting academic medical center activities including research, clinical trials, residency and fellowship programs, and the Critical Care APP Fellowship and Pharmacy Residency Program.
• Worcester Red Sox (Woosox)minorGTM or Marketing PartnerUMass Memorial Health is the Exclusive Healthcare Provider of the Worcester Red Sox (Woosox), supporting regional brand visibility and community engagement through sports sponsorship.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Mass General Brigham: Massachusetts' largest academic health system, operating flagship tertiary hospitals (Massachusetts General, Brigham and Women's) and a statewide network. Directly comparable to UMass Memorial as the other dominant academic medical-center-anchored integrated system in Massachusetts, competing for tertiary referrals, research funding, and specialty talent.
• Baystate Health: Five-hospital integrated health system anchored by Baystate Medical Center in Springfield, MA, the dominant Western Massachusetts academic-affiliated system. Closest geographic and structural peer to UMass Memorial in scale and multi-hospital community + academic mix.
• Beth Israel Lahey Health: Large Massachusetts integrated health system formed via merger of Beth Israel Deaconess and Lahey Health, anchored by academic tertiary hospitals (Beth Israel Deaconess Medical Center, Lahey Hospital & Medical Center). Competes with UMass Memorial in Greater Boston referrals and value-based care contracting across the state.

Regional players

• Hartford HealthCare: Connecticut's largest integrated health system with seven hospitals anchored by Hartford Hospital. Comparable in multi-hospital network scale and academic tertiary positioning; operates adjacent to UMass Memorial's Western catchment but in a separate state.
• Dartmouth Health: New Hampshire-based academic health system anchored by Dartmouth-Hitchcock Medical Center, with community hospitals across NH/VT. Comparable academic tertiary + community-hospital mix, though serving a different geography than UMass Memorial.
• Boston Medical Center: Boston-based private, not-for-profit academic safety-net medical center affiliated with Boston University Chobanian & Avedisian School of Medicine. Comparable academic-medical-center + ACO structure and Massachusetts operations, though with a markedly different payer mix and mission.
• Lifespan (Brown University Health): Rhode Island's largest academic health system (Rhode Island Hospital, The Miriam, Newport, Bradley), affiliated with Brown University. Comparable academic + multi-hospital network profile; serves an adjacent geography to UMass Memorial's Southeastern catchment.
• Cambridge Health Alliance: Massachusetts-based public academic health system affiliated with Harvard Medical School and Tufts University School of Medicine. Comparable Massachusetts value-based care orientation and ACO participation, though smaller and more community-anchored than UMass Memorial.

Broad incumbents

• Trinity Health: National Catholic multi-state health system operating 88+ hospitals across the U.S. and a co-plaintiff with UMass Memorial in the Epic v. Health Gorilla data litigation. Comparable in size and Catholic-anchored mission-adjacent operations, though far more geographically diversified.
• Yale New Haven Health: Connecticut's largest academic health system anchored by Yale New Haven Hospital and including Bridgeport, Greenwich, Lawrence + Memorial, and Westerly hospitals. Comparable academic tertiary footprint, although it operates in a different state than UMass Memorial.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat6 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/umassmemorial
• Facebookfacebook.com/umassmemorialhealthcare
• LinkedInlinkedin.com/company/umassmemorialhealth
• Instagraminstagram.com/umassmemorial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments22 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UMass Memorial Health Care