Flight Refund
Flight Refund is a Budapest-based private company founded in 2012 that assists air passengers in enforcing compensation claims against airlines for delayed or cancelled flights under EU passenger rights rules, operating with a small founding team.
- Company typePrivate
- Founded2012
- HeadquartersBudapest, Hungary
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Flight Refund does
Flight Refund is a privately held company founded in 2012 and headquartered in Budapest, Hungary. The firm assists air passengers in enforcing compensation claims against airlines for delayed or cancelled flights, operating in the air passenger rights enforcement space — most plausibly under EU Regulation 261/2004, which mandates fixed compensation for eligible passengers on EU-departing or EU-carrier flights. The company lists 11-50 employees and two known founders: Barbara Schulhof (Co-Founder & Client Services Director) and Tamas Doffek (Founder). There is no disclosed information on pricing, revenue model, technology stack, product surface, or customer profile in the source material.
Over its history, Flight Refund has raised approximately $1.066M across five documented funding rounds between 2012 and 2020. Hiventures, a Hungarian venture firm, is the disclosed investor across three of those rounds totaling ~$956K (2017: ~$562K; 2018: ~$375K; 2020: ~$20K), with the remaining two early rounds (2012: ~$50K; 2013: ~$60K) from undisclosed investors. The round-size trajectory is sharply decelerating — from ~$562K in 2017 to ~$20K in 2020 — and no further capital raise has been disclosed in the five-plus years since. There is no evidence of product launches, partnerships, geographic expansion, hiring signals, M&A, or regulatory milestones in the data.
The company's current public web presence at flightrefund.com is materially inconsistent with the stated business. As of capture, the domain resolves to a WordPress blog publishing Indonesian-language content about online gambling (slots, casinos, SBOBET sports betting, bakarat, roulette), with menu tags and recent posts organized entirely around gaming categories. No flight-refund or air passenger rights content is present. This discrepancy is consistent with domain compromise, SEO spam injection, parking, or wind-down of the consumer-facing site — and represents a meaningful governance, brand, and operational diligence flag. No operating revenue, ARR, or contracted customer data is available in the source material.
Flight Refund firmographics
Firmographics- Name
- Flight Refund
- Legal name
- Flight Refund Assistance and Travel Compensation Services
- Website
- https://flightrefund.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Flight Refund is a Budapest-based private company founded in 2012 that assists air passengers in enforcing compensation claims against airlines for delayed or cancelled flights under EU passenger rights rules, operating with a small founding team.
- Ownership category
- akta.pro rank
Flight Refund industry classification
Industry- Product category
- Flight Compensation Claims Services
- akta.pro primary industry
- Irregular Operations (IROPS) & Disruption Management (THABAIAH)
- akta.pro secondary industries
- Airport Customer Service, Irregular Ops (IRROPS) & Service Recovery (THABALAL), Airline Payments, Fraud & Chargeback Management (THALABAJ)
Keywords
Where Flight Refund is headquartered
LocationHeadquarters
- HQ city
- Budapest
- HQ country
- Hungary
- HQ region
- Europe
Markets served
Flight Refund business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D
Marketing channels1 record
Flight Refund product offering
Product offeringCore offering
Flight Refund assists air passengers in enforcing claims against airlines for delayed, cancelled, or otherwise disrupted flights. The company handles the end-to-end process on behalf of travelers — from claim eligibility assessment and filing through to negotiation and settlement — to recover statutory compensation under applicable passenger rights regimes. The service is offered to individual travelers, typically with fees contingent on successful recovery.
Differentiator
Problem solved
Functional benefit
Products and services
- Flight Compensation Claim Assistance An end-to-end service that helps individual air passengers file and pursue compensation claims against airlines for delayed, cancelled, or disrupted flights, handling eligibility assessment, claim submission, and recovery on the traveler's behalf.
Companies that use Flight Refund
Customer profileIdeal customer profiles1 record
Flight Refund technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Flight Refund partnerships and signals
Strategic signalRecent moves5 records
Expansion highlights2 records
Flight Refund competitors and assessment
Company assessmentDirect peers
- Compensation2Go: UK-based passenger-rights claim handler offering similar delayed-flight and cancellation compensation services. Slightly broader marketing footprint but the same core proposition as Flight Refund.
- Flightright: Major German-headquartered claim enforcer for air passenger rights. Competes head-to-head for the same disrupted-flight cases Flight Refund targets, especially across DACH and broader EU markets.
- Skycop: Lithuania-based flight compensation claims company serving EU passengers. Operates the same discretionary-claim service and competes for the same end customer as Flight Refund.
- Refundmore: European-based flight compensation claims agency, offering no-win-no-fee recovery to air passengers. Directly comparable in scope, scale, and customer base to Flight Refund.
- AirHelp: Global market leader in passenger flight compensation claims. Operates the same core service as Flight Refund (EU261/UK261 enforcement on delayed/cancelled flights) and is the primary direct competitor passengers consider in this niche.
- Bott and Co: UK-focused flight delay compensation firm. Operates the same contingent-fee claims model as Flight Refund, although with a primary focus on UK261 cases rather than EU261 enforcement from a Hungarian base.
- EUclaim: One of the longest-running European passenger-rights claim specialists, based in the Netherlands. Directly comparable offering: contingent-fee enforcement of airline compensation claims against airlines.
- ClaimCompass: European flight compensation claims provider offering claim services for delayed, cancelled, and overbooked flights. Comparable operational model and customer segment to Flight Refund.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
Flight Refund social profiles
Digital presenceFlight Refund financial estimates
Financial estimateRevenue estimate
Valuation estimate
Flight Refund leadership team
Management profileNumber of profiles
Profiles2 records
Flight Refund funding detail
Funding detailFunding overview
Funding rounds5 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Flight Refund M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Flight Refund
What does Flight Refund do?
Flight Refund assists air passengers in enforcing claims against airlines for delayed, cancelled, or otherwise disrupted flights. The company handles the end-to-end process on behalf of travelers — from claim eligibility assessment and filing through to negotiation and settlement — to recover statutory compensation under applicable passenger rights regimes. The service is offered to individual travelers, typically with fees contingent on successful recovery.
Is Flight Refund a public or private company?
Flight Refund is a private company. It is classified as venture growth investor backed and is currently operating.
When was Flight Refund founded?
Flight Refund was founded in 2012. It employs 11 to 50 people.
Where is Flight Refund based?
Flight Refund is headquartered in Budapest, Hungary, in the Europe region.
Who are Flight Refund's main competitors?
Direct peers on record are Compensation2Go, Flightright, Skycop, Refundmore, AirHelp, Bott and Co, EUclaim and ClaimCompass.
Does Flight Refund have an API?
No public API is recorded for Flight Refund.
What industry is Flight Refund in?
Flight Refund's product category is Flight Compensation Claims Services. Its primary akta.pro industry code is THABAIAH, Irregular Operations (IROPS) & Disruption Management, with a secondary code of THABALAL, Airport Customer Service, Irregular Ops (IRROPS) & Service Recovery.