What dydu does

Dydu, legally Do You Dream Up, is a French software vendor founded in 2009 that develops a no-code conversational AI platform for building and operating chatbots, callbots, voicebots, and SMS/RCS chatbots. Headquartered in Bordeaux with a Paris office, the company combines proprietary NLP algorithms developed over more than 16 years with a Bot Management System (BMS) that lets business users configure, monitor, and continuously improve bots without coding. The technology stack includes supervised learning for automated response suggestions, retrieval-augmented generation over document databases via third-party LLMs, multilingual support across 10 languages, and deployment channels spanning web, mobile, Microsoft Teams, SharePoint, WhatsApp, Facebook Messenger, Instagram, ServiceNow, Salesforce, Shopify, WordPress, and telephony. GDPR compliance with data hosted in France addresses data-residency requirements for regulated buyers.

The product portfolio comprises five primary lines—Chatbot (text), Callbot (telephony voice), Voicebot (vocal interfaces), LiveChat (human escalation), and Chatbot RCS/SMS (rich messaging)—augmented by the BMS platform, Dydubox (front-end customization interface launched 2021), Expert Chatbots (pre-built vertical knowledge packs), a Premium Support managed service, and a Humanoid Robot conversational layer. Dydu monetizes through annual or multi-year SaaS subscriptions tied to bot complexity, channels, and interaction volume, supplemented by professional services for implementation and conversational UX design. The go-to-market is direct enterprise sales focused on CAC 40 companies, large enterprises, and public administrations in France, complemented by an inside-sales inbound flow and partner integrators.

The customer base spans financial services (BNP Paribas, Société Générale, HSBC France), energy (TotalEnergies, EDF, Direct Energie), transport and aviation (SNCF, Groupe ADP, PSA), public sector (URSSAF, Bpifrance, AFD, Caisse des Dépôts), and professional services (PwC). The company reported working with 60% of CAC 40 and a 130% revenue increase in 2017. Dydu is a privately held SARL with €260,000 of capital and ~40 employees across Paris and Bordeaux; it raised a first external round of €6.3 million in 2021 led by Entrepreneur Invest with Crédit Agricole Aquitaine and BPI France. In March 2026, Zaion announced its acquisition of dydu.

Name

dydu

Legal name

Dydu – Do You Dream Up

Website

https://dydu.ai

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Dydu is a French conversational AI company, founded in 2009, that builds no-code chatbot, callbot, voicebot, and SMS/RCS chatbot platforms for CAC 40 enterprises and public administrations. Its proprietary NLP, generative AI integration, and 10-language support serve regulated industries across banking, energy, transport, and government.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• Conversational AI platform
• Chatbot software
• Voicebot solutions
• NLP automation
• Customer service bots

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Annual or multi-year subscription model for access to the conversational AI platform, Bot Management System, and ongoing support. Pricing based on bot complexity, volume, and deployment channels.
2. Professional Services: Implementation support, bot configuration assistance, and conversational UX design workshops to ensure successful bot deployment and optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

dydu develops and sells a no-code conversational AI platform for building, deploying, and managing chatbots, callbots, voicebots, and live chat experiences across web, mobile, messaging apps, and telephony channels. The platform is powered by proprietary natural language processing (NLP) and a Bot Management System (BMS) that enables business users to autonomously create and supervise bots without coding.

Product overview

Dydu offers a unified conversational AI platform for building and deploying intelligent bots (chatbots, callbots, voicebots, SMS/RCS chatbots) through a proprietary no-code Bot Management System. The core platform combines NLP, generative AI (LLM), and a structured knowledge base to enable autonomous conversational interactions 24/7. The portfolio includes five primary product lines — Chatbot (text), Callbot (telephone voice), Voicebot (vocal), LiveChat (human escalation), and Chatbot RCS/SMS (messaging) — supported by the Bot Management System back office, Dydubox customization interface, Expert Chatbots (pre-built knowledge packs), and Premium Support (managed service). The platform is multilingual (10 languages), multi-channel (web, mobile, messaging, Teams, intranet), and integrates with enterprise systems via APIs. Founded in 2009, acquired by Zaion in March 2026.

Differentiator

Problem solved

Functional benefit

Brands

• Dydubox: New interface to configure chatbox in just a few clicks, launched in 2021.

Products and services

• Chatbot Text-based conversational AI agent that automates customer interactions on websites, mobile apps, intranets, and messaging platforms such as Microsoft Teams, WhatsApp, Facebook Messenger, and Twitter. Designed for enterprises seeking to deflect support volume and provide 24/7 self-service.
• Callbot Voice conversational agent for handling inbound and outbound phone calls, automating call center interactions through speech recognition and NLP. Targets enterprises looking to reduce wait times and automate high-volume phone inquiries.
• Voicebot Speech-enabled conversational agent that combines voice recognition with NLP to deliver spoken self-service experiences for IVR replacement and voice-driven assistance.
• LiveChat Real-time human agent chat console that enables live advisors to take over conversations from the bot, with full history of the automated dialogue. Provides seamless bot-to-human handover for unresolved queries.
• Chatbot RCS / SMS Conversational agent deployed over SMS and Rich Communication Services (RCS) mobile carrier channels, enabling direct customer engagement on mobile devices.
• Bot Management System (BMS) No-code administration console that allows business users to build knowledge bases, design dialogue flows, train NLP models, deploy bots across channels, and monitor performance analytics. Supports supervised learning and integration with generative AI via RAG.
• Chatbots experts (Vertical Knowledge Bases) Pre-configured, ready-to-use knowledge bases and dialogue packs tailored to specific verticals (banking/insurance, energy, transport, e-commerce, healthcare, public sector, real estate, HR), enabling faster time-to-value.

Quantifiable outcome

• 24/7 availability for customer inquiries
• +6 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability9 records

Feature6 records

Partnerships

Three partnerships are on record, tiered major, core and supporting.

• MicrosoftmajorTechnology or Integration · 1 January 2017Major technology partnership with Microsoft since 2017, including Teams integration for chatbot deployment and access to Microsoft technology ecosystem including Azure and Bot Framework.
• smsmodecoreTechnology or IntegrationPartnership for SMS and RCS chatbot integration, enabling Dydu to offer chatbot functionality over SMS and Rich Communication Services with international coverage in nearly 200 countries.
• KiamosupportingTechnology or IntegrationJoint webinar and integration partnership for callbot and customer service automation solutions, combining Dydu's conversational AI with Kiamo's contact center technology.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Inbenta: Inbenta is a direct competitor offering an enterprise conversational AI platform with NLP, chatbot, and knowledge management capabilities. It serves a similar enterprise customer base across Europe and the Americas, with comparable focus on customer service and employee support automation.
• Cognigy: Cognigy provides an enterprise conversational and agentic AI platform with voice and chat bots for customer service automation. Like Dydu, it targets large enterprises and contact centers with a low-code platform, multi-channel deployment, and integrations with Genesys, Avaya and Microsoft.
• Boost AI: Boost AI is a Scandinavian conversational AI vendor focused on enterprise customer service automation, with comparable chatbot/virtual agent capabilities and Scandinavian/European banking and public-sector references. Directly comparable in scale and vertical mix to Dydu.
• Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform spanning virtual assistants, voice bots and contact-center AI. It targets similar large enterprise and BFSI use cases and competes head-to-head on platform breadth and LLM integration.
• Yellow.ai: Yellow.ai is a global enterprise conversational AI platform providing chat and voice automation for customer service, support and sales. It overlaps with Dydu on multi-channel, multilingual, LLM-powered virtual agent capabilities for large enterprises.
• Avaamo: Avaamo is an enterprise conversational AI platform offering virtual assistants for IT helpdesk, HR and customer service use cases, with on-prem and cloud deployment. It directly overlaps with Dydu's employee-relations and customer-relations focus.

Broad incumbents

• Verint: Verint is a large customer engagement and contact-center vendor that has added conversational AI, IVA and agent-assist capabilities to its portfolio. It competes with Dydu's callbot/voicebot offerings but as part of a much broader workforce optimization and CX platform.
• Genesys: Genesys is a major cloud contact-center and customer experience platform with built-in conversational AI, virtual agent and bot orchestration. It overlaps with Dydu's callbot and chatbot modules but as a suite player serving global enterprise contact centers.
• Microsoft Bot Framework: Microsoft's Bot Framework, Azure Bot Service and Copilot Studio offer a comparable enterprise conversational AI stack with deep Teams integration. As a major technology partner of Dydu since 2017, it is also a significant competitive incumbent that can bundle AI at the platform level.
• LivePerson: LivePerson is a publicly listed conversational AI and messaging platform focused on customer service and sales for large enterprises. It overlaps with Dydu's chat and voice automation in BFSI, telco and retail, but as a much larger, broad-suite vendor.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/Doyoudreamup
• Xx.com/doyoudreamup
• Facebookfacebook.com/DoYouDreamUp
• LinkedInlinkedin.com/company/dydu

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dydu