Kiamo
Kiamo is a France-based Contact Center as a Service (CCaaS) vendor, operating as a brand of CONECTEO, that centralizes voice, email, chat, messaging, bots, and task workflows into a single advisor interface with skills-based routing and RGPD-compliant sovereign hosting. It sells primarily to enterprise contact centers across banking, retail, energy, insurance, and transport in Europe.
- Company typePrivate
- Founded2005
- HeadquartersMartillac, France
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Kiamo does
Kiamo is an omnichannel Contact Center as a Service (CCaaS) software vendor headquartered in Martillac, France, commercially branded under the parent entity CONECTEO (Société par actions simplifiée). The platform centralizes voice, email, chat, messaging (WhatsApp, Facebook Messenger, Instagram, conversational SMS via Time2Chat), bots, visual assistance, and task/document workflows into a single advisor workstation called Kiwi, supported by an intelligent omnichannel engine that performs skills-based routing, overflow management, and CRM/ERP integration.
The product portfolio spans the core Kiamo Platform, the Kiwi agent interface, the myKiamo customer community (described as the largest customer relationship community in France), the KiamoPhonic podcast, the Kiamo School training service, and a dedicated messaging connector API. Differentiated AI and automation capabilities include agentic AI for real-time flow orchestration, conversational chatbots and callbots, sentiment and anomaly detection on live conversations, predictive quality of service, and skill-based load balancing. The platform is hosted in France and marketed explicitly on RGPD compliance and absence of exposure to the US Cloud Act.
Kiamo generates revenue via enterprise SaaS subscriptions, sold through a direct field-sales motion supplemented by a certified Partenaires Intégrateurs reseller channel and an API/OEM option for custom integrations. Pricing is not publicly disclosed and is set per demo; named enterprise customers span banking (Société Générale, AXA Banque), insurance/healthcare (MACSF), energy (Enedis), retail (Boulanger, Yves Rocher, Siblu Villages), transportation (Keolis), and accounting software (RCA). Marketing is content- and event-led, anchored in white papers, sector infographics, KiamoLive webinars, the KiamoPhonic podcast, and recurring presence at CCW Berlin, All4Customer, the Customer Experience Gala, and AFRC events.
Kiamo firmographics
Firmographics- Name
- Kiamo
- Legal name
- CONECTEO
- Website
- https://kiamo.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Kiamo is a France-based Contact Center as a Service (CCaaS) vendor, operating as a brand of CONECTEO, that centralizes voice, email, chat, messaging, bots, and task workflows into a single advisor interface with skills-based routing and RGPD-compliant sovereign hosting. It sells primarily to enterprise contact centers across banking, retail, energy, insurance, and transport in Europe.
- Ownership category
- akta.pro rank
Kiamo industry classification
Industry- Product category
- Contact Center as a Service (CCaaS) — Omnichannel Customer Experience Platform
- NAICS
- Computer Systems Design Services (541512), Telephone Call Centers (56142), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Kiamo is headquartered
LocationHeadquarters
- HQ city
- Martillac
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Kiamo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (CCaaS): Kiamo operates as a Contact Center as a Service (CCaaS) platform, delivered as a subscription solution, likely with per-seat or usage-based components. The platform is hosted in France (private cloud or hybrid cloud) with full RGPD compliance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | No public pricing tiers disclosed |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Kiamo product offering
Product offeringCore offering
Kiamo provides an omnichannel Contact Center as a Service (CCaaS) platform that consolidates voice, email, chat, messaging (WhatsApp, Messenger, Instagram, SMS, Live Chat), bots, visual assistance, and task/document management into a single advisor interface with skills-based routing, overflow management, and AI-powered automation. The platform is delivered as a subscription (SaaS) hosted in France with full RGPD compliance and includes the Kiwi advisor interface, native messaging connectors, an AI/automation layer, and the myKiamo customer community.
Product overview
Kiamo is a unified omnichannel orchestration platform for contact centers, providing a comprehensive portfolio of products and modules that work together to optimize customer service operations. The core Kiamo Platform serves as the central orchestration engine, integrating with the Kiwi advisor interface for agent-facing operations. The platform natively supports multiple communication channels including Voice, Email, Text Messages & Messaging (WhatsApp, Facebook Messenger, Instagram, Time2Chat, Live Chat), Bots, Visual Assistance, and Task Management. AI and automation capabilities provide agentic AI for flow orchestration, conversational AI, and augmented employee features. Supporting products include myKiamo community platform, KiamoPhonic podcast series, and Kiamo School training services. The platform emphasizes data sovereignty with France-based hosting and GDPR compliance, positioning itself for European enterprises prioritizing security.
Differentiator
Problem solved
Functional benefit
Brands
- KiamoPhonic: KiamoPhonic is a podcast series that explores customer relationship trends and best practices. The podcast is described as 'Le podcast qui vitamine votre Relation Client' (The podcast that vitamins your Customer Relationship).
Products and services
- Kiamo Platform Omnichannel Contact Center as a Service (CCaaS) platform that centralizes voice, email, messaging, chatbots/callbots, visual assistance and task management into a single advisor interface with skills-based routing, AI-powered automation, and CRM-integrated 360-degree customer view; sold as a subscription to enterprise customer service operations.
- Kiwi (conseiller/advisor interface) Unified advisor interface application within the Kiamo platform that lets agents handle all customer interactions (voice, email, messaging, tasks) from a single 360-degree view, designed to maximize advisor comfort and operational efficiency.
- myKiamo community platform Customer community platform described as the largest Customer Relationship community in France, providing information exchange and customer success resources to Kiamo customers and the broader market.
- KiamoPhonic podcast A podcast series on customer relationships, advisor experience, and new challenges in contact centers; branded content marketing asset distributed via the Ausha podcast platform.
- Kiamo School (training services) Training services from Kiamo focused on product training and customer relationship best practices for contact center teams, delivered as part of the customer success motion.
Quantifiable outcome
- 35% reduction in Average Handle Time (DMT) and +12 points in First Contact Resolution (FCR) for organizations that natively integrate AI into their CCaaS platform
- +3 more outcomes
Companies that use Kiamo
Customer profileNamed customers9 records
Segments7 records
Ideal customer profiles4 records
Kiamo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability13 records
Feature10 records
Kiamo partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- KomeocoreKomeo is identified as an Expert Kiamo partner that implements the solution within complex ecosystems. Komeo's Development Director, Frédéric Bauduin, was featured in a case study describing Kiamo as a 'truly open and very sharp tool: open in terms of interconnections and very fine-tuned to drive customer relationship strategies.'
- WhatsAppcoreWhatsApp is a native messaging connector within Kiamo's omnichannel platform, enabling businesses to engage customers on the WhatsApp Business platform from within the unified Kiamo interface.
- Facebook MessengercoreFacebook Messenger is natively integrated into Kiamo's messaging platform, allowing advisors to handle Facebook conversations within the same unified interface as other channels.
- InstagramcoreInstagram messaging is natively connected to Kiamo's omnichannel platform, enabling social media customer interactions to be handled through the same advisor interface.
- Time2Chat (Conversational SMS)coreTime2Chat is Kiamo's conversational SMS solution offering a single phone number for both voice calls and text messages with two-way communication and native customer identification.
- AFRC (Association Française de la Relation Client)coreKiamo partnered with AFRC for joint events, interviews, and thought leadership including the 'AFRC, Maisons du Monde morning' event and collaborative interviews on AI and human augmentation in customer relations.
- Customer Experience GalacoreKiamo was a partner of the 2018 Customer Experience Gala, a leading annual event for customer relations professionals with 160+ attendees. The partnership included thought leadership on the balance between humanity and automation in customer service.
- Integrator Partner Program (Partenaires Intégrateurs)coreKiamo operates a structured integrator partner program with certified 'Partenaires Intégrateurs' who deploy, configure, and support Kiamo implementations at client sites.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Kiamo competitors and assessment
Company assessmentBroad incumbents
- Genesys: Global CCaaS/CX leader with deep enterprise presence including in France. Overlaps directly with Kiamo on omnichannel routing, AI, workforce engagement, and serves many of the same regulated-industry enterprise buyers.
- RingCentral: Global UCaaS/CCaaS vendor with Contact Center as a Service offering built on its communications platform. Competes with Kiamo for mid-market and enterprise customers seeking bundled voice + contact center solutions.
- Talkdesk: Global cloud CCaaS vendor expanding across Europe with AI-driven contact center offerings. Direct overlap with Kiamo on enterprise omnichannel orchestration and AI-augmented agent capabilities.
- Enghouse Interactive: Division of Enghouse Systems providing contact center, UC, and video solutions globally, including through the Vocalcom acquisition. Directly comparable omnichannel and CCaaS portfolio targeting European mid-market and enterprise.
- NICE inContact: Large incumbent CCaaS vendor with CXone cloud platform covering voice, digital, AI, and workforce engagement. Competes with Kiamo for large European enterprise contact center deals, particularly in financial services and telecom.
- Five9: US-listed cloud CCaaS vendor serving large enterprise customers globally, including Europe. Competes with Kiamo on cloud-native omnichannel routing, AI, and CRM integrations for mid-to-large contact centers.
Direct peers
- Odigo: European CCaaS vendor (formerly Orange Contact Centers) offering omnichannel cloud contact center solutions across France and broader EMEA. Comparable in offering scope and in serving large enterprise and regulated-industry customers in continental Europe.
- Content Guru: UK-based cloud CCaaS and customer engagement provider with strong presence in regulated UK and European verticals. Comparable in offering omnichannel, AI, and integration-rich contact center solutions for large enterprise.
- Diabolocom: Paris-based CCaaS provider offering cloud contact center software with omnichannel routing, AI, and CRM integrations. Closest direct competitor to Kiamo in the French enterprise market, serving overlapping verticals such as banking, insurance, and retail.
- Vocalcom (Enghouse Interactive): Long-established French-origin contact center software vendor, now part of Enghouse Systems. Competes head-to-head with Kiamo in French mid-market and enterprise, with similar omnichannel and CRM-integrated contact center capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Kiamo social profiles
Digital presenceKiamo compliance and trust
Trust signalCompliance1 record
Kiamo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kiamo leadership team
Management profileNumber of profiles
Profiles7 records
Kiamo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kiamo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kiamo
What does Kiamo do?
Kiamo provides an omnichannel Contact Center as a Service (CCaaS) platform that consolidates voice, email, chat, messaging (WhatsApp, Messenger, Instagram, SMS, Live Chat), bots, visual assistance, and task/document management into a single advisor interface with skills-based routing, overflow management, and AI-powered automation. The platform is delivered as a subscription (SaaS) hosted in France with full RGPD compliance and includes the Kiwi advisor interface, native messaging connectors, an AI/automation layer, and the myKiamo customer community.
Is Kiamo a public or private company?
Kiamo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Kiamo founded?
Kiamo was founded in 2005. It employs 51 to 100 people.
Where is Kiamo based?
Kiamo is headquartered in Martillac, France, in the Europe region.
How does Kiamo make money?
One revenue line is on record: saaS Subscription (CCaaS).
Who are Kiamo's main competitors?
Broad incumbents on record are Genesys, RingCentral, Talkdesk, Enghouse Interactive, NICE inContact and Five9. Direct peers are Odigo, Content Guru, Diabolocom and Vocalcom (Enghouse Interactive).
Does Kiamo have an API?
Yes. Kiamo provides a dedicated API that enables customized messaging connector development to integrate messaging into customer applications or websites. The API also supports task capture through file uploads or API calls, enabling integration with business applications. The messaging connector API allows developers to build custom integrations beyond the native connectors.
What industry is Kiamo in?
Kiamo's product category is Contact Center as a Service (CCaaS) — Omnichannel Customer Experience Platform. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 541512 and its SIC code is 4813.