Harbor Behavioral Health

What Harbor Behavioral Health does

Harbor Behavioral Health is a not-for-profit, community-based mental health and substance use disorder treatment provider headquartered in Toledo, Ohio, founded in 1913 as the first outpatient mental health facility in Northwest Ohio. The organization operates 24 locations across Ohio and serves over 30,140 youth, adults, seniors, and families annually through an integrated service continuum spanning mental health treatment, substance use disorder programs, developmental and behavioral services, primary care, vocational rehabilitation, on-site pharmacy, and Employee Assistance Programs. Service delivery is organized under three branded divisions: Harbor Heals (clinical services), Harbor Works (vocational and employment programs), and Harbor Serves (community connection and peer support), with a Mental Health Urgent Care walk-in site opened in October 2023.

Revenue is generated through a diversified but public-sector-heavy mix: Ohio Medicaid reimbursement (the primary payer), commercial insurance, county mental health and ADAMHS board funding (Lucas and Wood Counties), state contracts including the OhioRISE Care Management Entity designation covering 11 counties, federal funding from the U.S. Department of Labor, EAP contracts with over 100 Ohio employers covering approximately 80,000 lives, and limited private pay. The technology layer centers on an integrated behavioral healthcare delivery platform—telehealth infrastructure, clinical management systems (via Streamline Healthcare Solutions), and on-site Genoa Healthcare pharmacy—rather than AI/ML capabilities. Harbor also operates Lighthouse Telehealth LLC, a wholly-owned for-profit subsidiary that commercializes telehealth and professional management services externally to health systems including Mercy Health, St. Luke's Hospital, and Community Hospitals and Wellness Centers; Lighthouse Telehealth drove a 564% increase in telehealth volume relative to 2019. The organization is CARF-accredited and Ohio Department of Behavioral Health certified, and is governed by a 13-member Board of Directors under President/CEO Donna Jablonski.

Name

Harbor Behavioral Health

Legal name

Harbor

Website

https://harbor.org

Company type

Private

Founded year

1913

Operating status

Operating

Headcount range

11–50 employees

Short description

Harbor Behavioral Health is a not-for-profit community mental health and substance use disorder treatment provider headquartered in Toledo, Ohio, operating 24 locations and serving over 30,000 clients annually through integrated clinical, vocational, primary care, and EAP services.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Outpatient Mental Health and Substance Abuse Centers (62142), Residential Mental Health and Substance Abuse Facilities (623220), Residential Mental Health and Substance Abuse Facilities (62322), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Residential Substance Use Rehabilitation (Inpatient Rehab) (HLAFACAE), Behavioral Health Care Management & Case Management (HLAEAHAE)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use disorder treatment
• Vocational rehabilitation services
• Employee assistance programs

Headquarters

HQ city

Toledo

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medicaid Reimbursement: Primary revenue source through Ohio Medicaid for mental health, substance use disorder treatment, developmental services, and care coordination services
2. Commercial Insurance: Accepts most commercial insurance plans for outpatient and residential behavioral health services
3. Employee Assistance Program (EAP) Contracts: Contract-based EAP services to employers providing confidential counseling, crisis services, and management consultations. Contracts represent over 100 companies including city/county offices, police/fire departments, schools, and businesses
4. Government Contracts: Contracts with county mental health boards, OhioRISE, and other government entities for behavioral health services
5. Private Pay: Self-pay options available for individuals without insurance coverage
6. County Board Subsidies: Financial assistance through Lucas and Wood County Boards for eligible residents

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Harbor Behavioral Health is a not-for-profit integrated behavioral healthcare provider offering mental health treatment, substance use disorder treatment, primary care, psychiatric services, vocational rehabilitation, developmental and behavioral services for children, and Employee Assistance Programs. The organization operates 24 physical locations across Ohio, Mental Health Urgent Care walk-in centers, and telehealth services through its Lighthouse Telehealth LLC subsidiary, serving over 30,000 clients annually.

Product overview

Harbor Behavioral Health offers a comprehensive integrated behavioral healthcare platform providing mental health services, substance use treatment, developmental and behavioral services, primary care, vocational rehabilitation, and Employee Assistance Programs. The organization operates through distinct service divisions including Harbor Heals (clinical services), Harbor Works (vocational programs), and Harbor Serves (community connection). Core services span psychiatric care, medication management, counseling, crisis intervention through Mental Health Urgent Care, residential treatment for women, and specialized youth services including Applied Behavior Analysis and developmental pediatrics. The platform is supported by Lighthouse Telehealth LLC subsidiary for virtual care delivery.

Differentiator

Problem solved

Functional benefit

Brands

• Harbor Heals: Supports individuals on their personal journey of recovery, growth, and feeling better - mentally, emotionally, and physically.
• Harbor Works
• Harbor Serves
• Lighthouse Telehealth
• Lighthouse EAP

Products and services

• Mental Health Urgent Care Walk-in behavioral healthcare service providing immediate quality compassionate care for mental health crises, substance use issues, and outpatient detox. No appointment or referral needed for children and adults.
• Diagnostic Assessment and Counseling Mental health assessment and counseling services that determine whether symptoms are associated with mental or emotional disorders, followed by treatment plans for recovery.
• Psychiatric Services Diagnosis, treatment and prevention of mental, emotional and behavioral disorders through medication management and psychiatric evaluations by licensed Psychiatrists and Certified Nurse Practitioners.
• Primary Care Physical health services covering sick visits, preventive care, well checks, non-emergency medical care, Hepatitis C treatment, and specialist referrals. Same day appointments available.
• Case Management At-home, community, and in-office services helping individuals develop skills to stay healthy and effectively cope with emotional or behavioral problems, including connection to community resources.
• Medication Management/Prescriptions Medication monitoring and prescription management services helping patients safely and effectively manage their prescribed medications, with on-site Genoa Healthcare pharmacy at multiple locations.
• Substance Use Disorder Treatment Evidence-based treatment programs for substance use issues and co-occurring mental health needs for youth (ages 11-17) and adults (18+). Includes detox, medication-assisted treatment, and outpatient programs.
• Outpatient Detox Walk-in outpatient medical detoxification program providing withdrawal management, comfort, support and education for drug and alcohol recovery at the Woodley Road location.
• Medication-Assisted Treatment (MAT) Addiction treatment program supporting recovery and reducing cravings through medications combined with counseling and Intensive Outpatient Programs.
• Intensive Outpatient Program (IOP) Structured treatment program providing early recovery support, structure, education and communication skills. Individual and group treatment meets 3-4 days per week.
• Women's Residential Rehab 24/7 residential rehab program for women 18+ designed to meet challenges accessing services for alcohol and drug addictions. Includes options for pregnant women and mothers with young children up to age 5.
• Mental Health Day Treatment Intensive, goal-oriented group treatment for adults and youth at risk for hospitalization or with significant impairments in daily living functions. Includes skill development, mental health management, and vocational support.
• Group Counseling Counseling services in group settings addressing multiple mental health issues, typically led by a therapist 1-2 times per week for defined periods.
• Developmental & Behavioral Services Comprehensive approach to diagnosis and treatment of children with developmental and behavioral concerns including ADHD, Autism Spectrum Disorder, intellectual disability, and developmental delays.
• Applied Behavior Analysis (ABA) Clinic Daily clinic program for children ages 2-5 diagnosed with Autism Spectrum Disorder, using positive reinforcement and naturalistic teaching strategies. Provided by Board Certified Behavior Analysts.
• Intensive Behavior Treatment (IBT) Program Behavior-based treatment for individuals from infancy through late adolescence focusing on toilet training, feeding intervention, behavior modification, and compliance with medical procedures.
• Psychological Services Testing and assessment services performed by licensed Psychologists to diagnose mental health conditions, identify strengths/weaknesses, and inform treatment plans for individuals 12 months through adulthood.
• Employee Assistance Program (EAP) Short-term confidential solution-focused counseling and crisis services provided via contract with employers to help employees achieve optimum emotional, social and overall well-being levels; no-cost benefit to employees of contracted organizations.
• CareerPath Program Re-entry program in collaboration with U.S. Department of Labor and Corrections Center of Northwest Ohio providing career counseling, case management, and job training for individuals releasing from incarceration.
• CareerLink Employment program for individuals in recovery or dealing with opiate addiction in Lucas County, helping with career identification, training, job search, and resume development.
• Lucas County CCMEP Comprehensive Case Management and Employment Program helping youth and young adults ages 14-24 with education, job skills/coaching and employment through funding from Lucas County Job and Family Services.
• LGBTQ+ Wellness & Connection Supportive space for LGBTQ+ adults ages 18-26 in Lucas County to connect, share experiences, and focus on personal wellness. Includes Queer Care Club, AFFIRM Adult workshops, and Gay Night In social events.
• OhioRISE Care Coordination Care Management Entity program through OhioRISE for children, youth, and families in 11 counties providing care coordination using wraparound philosophy and system of care approach.
• Telehealth Services Remote healthcare delivery via video and telephone enabling patients to access therapy, case management, assessments, psychiatric evaluations, and other services virtually, delivered through Lighthouse Telehealth subsidiary.
• Harbor Heals Integrated behavioral healthcare program supporting individuals on their personal journey of recovery, growth, and feeling better - mentally, emotionally, and physically.
• Harbor Works Vocational services program empowering individuals to live with purpose through meaningful work, skill development, and daily engagement. Includes career counseling, job training, and employment placement across multiple Ohio counties.
• Harbor Serves Program fostering belonging and contribution through community connection, volunteerism, and social engagement, including peer support, prevention services, older adult programs, and The Connection Center.

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered minor, core and major.

• Lucas Metropolitan HousingminorStrategic or Co-development Partner · 1 January 2025Partnership for Park Apartments providing housing support services for individuals with behavioral health needs.
• Lighthouse Telehealth LLCcoreTechnology or Integration · 1 January 2023Harbor established a for-profit subsidiary providing national telehealth services including Telehealth, Professional Management Services, Financial Management, Human Resource Management, IT/Clinical/Billing Integration and Employee Assistance Program. Supports Harbor's own services and provides services to external partners.
• Mercy HealthmajorStrategic or Co-development Partner · 1 January 2020Telehealth partnership providing inpatient physician and advanced practice nurse support for 24/7 coverage for behavioral health/substance use disorder patients at Mercy Health facilities.
• St. Luke's Hospital (Maumee)majorStrategic or Co-development Partner · 1 January 2020Psychiatric telehealth services partnership with St. Luke's Hospital providing 24/7 coverage for behavioral health patients.
• Mental Health Services for Clark and Madison CountiesmajorStrategic or Co-development Partner · 1 January 2020Psychiatric telehealth services partnership providing behavioral health support to patients in Clark and Madison Counties.
• Community Hospitals and Wellness Centers (Bryan, Montpelier, Archbold)majorStrategic or Co-development Partner · 1 January 2020Psychiatric telehealth services partnership providing behavioral health support at Community Hospitals and Wellness Centers in Bryan, Montpelier, and Archbold, Ohio.
• Genoa HealthcarecoreStrategic or Co-development PartnerOn-site pharmacy services provided at Woodley Road, Commerce Drive, and North Prospect Street locations. Genoa Healthcare fulfills all consumers' medication needs on-site.
• Opportunities for Ohioans with Disabilities (OOD)coreStrategic or Co-development PartnerReferral source for Career Connections program serving individuals with disabilities. Summer Youth Employment Program referred by OOD for youth ages 14-21.
• OhioMeansJobs Lucas CountycoreChannel Partner/ Reseller/ DistributorCo-location and partnership at Lucas County Shared Services Building. OhioMeansJobs offers services to build and strengthen job skills for workers.
• Lucas County Job and Family ServicescoreStrategic or Co-development PartnerFunding and referral source for CareerLink, CCMEP, and Work Experience Program (WEP).
• Hancock County Jobs and Family ServicescoreStrategic or Co-development PartnerFunding source for Hancock County CCMEP program serving youth ages 14-24.
• OhioRISEcoreStrategic or Co-development PartnerOhio's first integrated program to help children with complex behavioral health and multi-system needs. Harbor serves as Care Management Entity (CME) for 11 counties.
• Wood County ADAMHS BoardcoreStrategic or Co-development PartnerFunding and oversight partner for IPS (Individual Placement Support) model of supported employment in Wood County.
• Lucas County Mental Health and Recovery Services BoardcoreStrategic or Co-development PartnerFunding and oversight partner for IPS (Individual Placement Support) model of supported employment in Lucas County.
• Corrections Center of Northwest Ohio (CCNO)coreStrategic or Co-development PartnerPartnership for CareerPath re-entry program providing career counseling, case management, and job training for individuals returning to society from incarceration.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Zepf Center: Toledo, Ohio-based behavioral health provider offering mental health, substance use, primary care, and vocational services to similar Northwest Ohio populations. Directly comparable in service mix, regional footprint, and target Medicaid population.
• OhioGuidestone: Ohio-based nonprofit behavioral health agency providing mental health, substance use, early childhood, and workforce development services statewide. Comparable integrated service model, county contracting structure, and CARF-accredited operations.
• Coleman Health Services: Northeast Ohio-based behavioral health and recovery services organization with mental health, SUD, primary care, and vocational programs. Comparable nonprofit provider model serving Medicaid and county board populations.
• Meridian Health Services: Indiana-based integrated behavioral and physical health provider offering mental health, SUD, primary care, and pharmacy services. Highly comparable in integrated primary care + behavioral health + pharmacy service model and nonprofit structure.
• North Central Mental Health Services: Ohio-based community mental health center providing mental health, substance use, and residential services in central Ohio. Comparable county-funded, CARF-accredited, multi-service behavioral health provider.
• Compass Family & Community Services: Northeast Ohio behavioral health and social services organization providing counseling, addiction, and youth services. Comparable in scope of behavioral health, SUD, and family/youth programming under a community-based nonprofit model.

Broad incumbents

• BrightView Health: Multi-state outpatient addiction treatment provider offering MAT, IOP, and counseling. Comparable in substance use disorder focus and Medicaid-centric model, but operates as a larger, growth-equity-backed platform across multiple states.
• Centerstone: National nonprofit behavioral health and human services provider offering mental health, substance use, and intellectual/developmental disability services. Comparable in nonprofit operating model and integrated service line breadth, but with significantly larger multi-state scale.
• National Youth Advocate Program (NYAP): National youth and family services organization providing behavioral health, wraparound care coordination, and child welfare services. Comparable in providing wraparound/CME services similar to Harbor's OhioRISE work, with significantly broader multi-state reach.

Emerging players

• Pomegranate Health Systems: Ohio-based behavioral health provider offering mental health, substance use, and primary care services with a focus on integrated care. Comparable as an Ohio community behavioral health provider, but smaller in scale and footprint than Harbor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/harborhelps
• YouTubeyoutube.com/user/Harborhelps
• Facebookfacebook.com/HarborHelps
• LinkedInlinkedin.com/company/harbor
• Instagraminstagram.com/harborhelps

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harbor Behavioral Health