VerbaFlo

What VerbaFlo does

VerbaFlo Limited is a UK-headquartered (St Albans) conversational AI platform purpose-built for residential real estate operators, founded in October 2024 and led by founder and CEO Sayantan Biswas. The company unifies inbound and outbound communications across voice (VerbaCall), email (VerbaMail), web chat (VerbaChat), and WhatsApp (VerbaMessenger) into a single AI-native system with autonomous agents that handle end-to-end leasing, resident support, and debt collection flows. Underlying capabilities include natural language processing across 180-200+ languages, speech and audio handling, predictive analytics for occupancy and pricing, and knowledge retrieval grounded in operator-approved policies. A February 2026 add-on product, WorkFlo, extends the platform into multi-channel workflow automation with 30+ pre-built templates for outbound campaigns.

The platform integrates with major CRM systems (Salesforce, HubSpot, Close, Keap), property management systems (Entrata, StarRez, MRI, Kinetics, Concurrent), communication infrastructure (Twilio, Vapi, WhatsApp, WeChat, Wati), and collaboration suites (Google Workspace, Microsoft 365, Calendly). It is sold as a SaaS subscription on annual billing with quote-based, portfolio-tiered pricing, targeting enterprise and mid-market operators in Purpose-Built Student Accommodation, Build-to-Rent, multifamily, and co-living verticals. Named customers include Fusion, UCC, StudentFM, Downing, Vita Group, Londonist, and Moda. VerbaFlo holds ISO 27001, SOC 2 Type 2, and GDPR compliance certifications and is a Google Cloud, Microsoft Azure, and NVIDIA Inception Program partner.

VerbaFlo is a venture-backed private company with no parent or subsidiary structure. It has raised approximately $9 million to date across a $2.5 million pre-seed round in December 2024 and a $7 million seed round in March 2026 led by proptech-focused Pi Labs, with participation from Haatch, Navigate Ventures, Old College Capital (University of Edinburgh's venture arm), and global family offices. The company powers communication for 200,000+ residential units globally, adds 30,000+ units monthly, and operates across 10+ countries with a 51-100 person team distributed across the UK, Europe, India, and the United States, where it is actively expanding enterprise field sales following its RETCON 2026 debut in Las Vegas.

Name

VerbaFlo

Legal name

VerbaFlo Limited

Website

https://verbaflo.ai

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

51–100 employees

Short description

VerbaFlo is a UK-headquartered conversational AI platform that unifies voice, email, chat, and WhatsApp communications for residential real estate operators. It automates leasing, resident support, and debt collection across PBSA, Build-to-Rent, multifamily, and co-living verticals via SaaS subscriptions with portfolio-tiered, quote-based pricing.

Ownership category

akta.pro rank

Product category

PropTech Conversational AI Software

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

akta.pro secondary industry

B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK)

Keywords

• Conversational AI platform
• Real estate communications
• AI leasing automation
• Proptech SaaS
• Multichannel AI messaging

Headquarters

HQ city

Hertford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: VerbaFlo operates as a SaaS platform providing AI communication automation for real estate operators. The platform is offered through subscription with enterprise deals for operators managing large portfolios. Pricing is quote-based and tailored to portfolio size and feature requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

VerbaFlo sells a SaaS conversational AI platform that automates voice, chat, email, and WhatsApp communications for residential real estate operators. Its core product suite (VerbaCall, VerbaMail, VerbaChat, VerbaMessenger) handles leasing enquiries, lead qualification, tour booking, and resident support, with a WorkFlo add-on for multi-channel workflow automation. The platform is purpose-built for PBSA, BTR, and multifamily operators, integrates with major CRM and PMS systems, and supports 200+ languages.

Product overview

VerbaFlo is a unified conversational AI platform for real estate operators that combines multiple communication channels (VerbaCall for voice, VerbaMail for email, VerbaChat for web chat, and VerbaMessenger for WhatsApp) into a single AI-native system. The core platform handles end-to-end leasing conversations across real estate, PBSA (student housing), and BTR (build-to-rent) verticals with specialized AI agents for lead acquisition, customer support, debt collection, feedback collection, check-in assistance, and lead reactivation use cases. WorkFlo, a workflow automation add-on module, enables multi-channel outbound campaigns with 30+ ready-to-use templates. The platform supports 180+ languages and integrates with major CRM systems (Salesforce, HubSpot) and property management systems (MRI, StarRez, Entrata).

Differentiator

Problem solved

Functional benefit

Brands

• VerbaCall: AI-powered inbound and outbound call handling platform providing 24/7 voice interactions without wait times or script fatigue.
• VerbaMail
• VerbaChat
• VerbaMessenger
• WorkFlo

Products and services

• VerbaFlo Platform AI-native conversational platform that unifies communications across voice, chat, text, and email for residential real estate operators. Handles high-intent conversations at scale, manages enquiries from availability and pricing through bookings and resident support, and integrates with CRM and PMS systems.
• VerbaCall AI-powered voice channel handling inbound and outbound calls 24/7 with fluid, intelligent conversations, eliminating wait times and script fatigue while booking tours and qualifying leads through natural dialogue.
• VerbaMail Email automation channel that reads, understands, and replies to emails instantly with personalized responses and automatic follow-ups, eliminating email backlog for real estate operators.
• VerbaChat Real-time web chat engagement with tailored recommendations and multilingual support for website visitors and prospects on real estate operator sites.
• VerbaMessenger WhatsApp automation channel for lead generation, customer support, and re-engagement conversations with quick, contextual, and continuous replies for residential real estate operators.
• WorkFlo AI-powered workflow automation tool for multi-channel communication flows across WhatsApp, email, voice, and SMS, with 30+ ready-to-use templates for rebooking campaigns, missed call follow-ups, rent reminders, and move-in instructions. Designed for property managers and sales teams.

Quantifiable outcome

• 3X increase in inquiries for customer Londonist
• +4 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability10 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core.

• Google CloudcoreTechnology or IntegrationTechnology partner providing cloud infrastructure and AI capabilities. VerbaFlo leverages Google Cloud for its platform operations and is recognized as a Google Cloud partner.
• Microsoft AzurecoreTechnology or IntegrationTechnology partner providing cloud infrastructure. VerbaFlo is recognized as a Microsoft Azure partner for its platform operations.
• NVIDIAcoreTechnology or IntegrationTechnology partner through NVIDIA Inception Program, providing AI and GPU infrastructure support for VerbaFlo's conversational AI platform.
• SalesforcecoreTechnology or IntegrationCRM integration partner enabling seamless data sync between VerbaFlo's AI communications and Salesforce CRM for lead and contact management.
• HubSpotcoreTechnology or IntegrationCRM integration partner enabling seamless data sync between VerbaFlo's AI communications and HubSpot for marketing and sales automation.
• TwiliocoreTechnology or IntegrationCommunication infrastructure partner providing voice, SMS, and messaging APIs that power VerbaFlo's omnichannel communications.
• VapicoreTechnology or IntegrationVoice AI infrastructure partner providing voice agent capabilities for VerbaFlo's VerbaCall product.
• WhatsAppcoreTechnology or IntegrationMessaging channel partner enabling VerbaFlo's WhatsApp automation for lead generation, support, and re-engagement workflows.
• EntratacoreTechnology or IntegrationProperty management system integration partner enabling seamless data sync with Entrata's property management platform.
• StarRezcoreTechnology or IntegrationProperty management system integration partner for student housing and PBSA operators using StarRez platform.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Elise AI: EliseAI is an AI leasing assistant for multifamily operators that automates lead qualification, tour scheduling and resident communication across voice, chat, email and SMS. It is the most direct competitor to VerbaFlo in residential real estate conversational AI, with a comparable product offering and similar enterprise customer base.
• Roof AI: Roof AI is a conversational AI platform purpose-built for property management, handling leasing inquiries, resident support and renewals. Directly comparable to VerbaFlo in vertical focus (residential real estate), target buyer (operators), and core functionality (AI-led leasing conversations).
• Apartment Ocean: Apartment Ocean provides an AI leasing assistant for apartment operators, automating lead-to-lease conversations via chat and email. It is a direct competitor to VerbaFlo in residential leasing AI, with overlapping product capabilities and a shared enterprise field-sales GTM motion.
• Perq: Perq is an AI-powered marketing and leasing platform for multifamily operators, automating lead nurturing, follow-up and conversion. Comparable to VerbaFlo in target market (multifamily), use cases (lead qualification and conversion), and go-to-market toward enterprise operators.
• Structurely: Structurely provides AI-driven lead engagement, qualification and follow-up specifically for real estate operators. Direct competitor with overlapping conversational AI capabilities for residential leasing and inside-sales automation.
• Hyro AI: Hyro AI is an enterprise conversational AI platform with a strong real estate and healthcare vertical presence. Comparable to VerbaFlo in product architecture (omnichannel AI agents, integrations with PMS/CRM systems) and in deploying specialized AI assistants for industry-specific workflows.

Broad incumbents

• Cognigy: Cognigy is an enterprise conversational AI platform serving customer service automation across multiple industries. Broad incumbent with overlapping AI agent capabilities (voice, chat, email) but not vertically specialized in real estate, making it a horizontal alternative rather than a direct vertical competitor.
• Kore.ai: Kore.ai is an enterprise conversational AI platform with broad industry coverage. Provides comparable AI agent technology (voice, chat, email) and contact-center automation, but as part of a wider portfolio rather than as a real estate-specialized solution.
• Genesys: Genesys is a large customer experience and contact-center platform serving enterprise customers globally. Comparable to VerbaFlo in customer-communication automation capabilities (voice, chat, email, routing, analytics), though Genesys operates at much broader scale and is not specialized in residential real estate.

Emerging players

• Voiceflow: Voiceflow is a conversational AI platform that enables teams to design and deploy AI agents across voice and digital channels. Comparable to VerbaFlo in underlying technology stack (omnichannel conversational AI), though Voiceflow is a horizontal platform used by enterprises and agencies across many industries rather than a real estate specialist.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/verbaflo-ai
• Xx.com/VerbaFloAI
• Facebookfacebook.com/61583013385853

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VerbaFlo