Systemico

What Systemico does

Systemico is a Colombian cloud-based SaaS company, headquartered in Bucarmanga and founded in 2006, that sells an integrated digital suite of more than 15 business applications targeting small and medium enterprises in Latin America. The suite spans customer support (Suppmail), sales proposals (Proposals), multichannel marketing and messaging (Gogoals, Wabot), scheduling and collaboration (Focusmeet, Chatter), website building and content management (Ducksites), document storage (Pugobox), project management (GrumpyTurtle), invoicing and collections (Collectio), professional email (Fastbee), and specialized vertical products including fleet management (Transpur), automotive diagnostic center compliance (MegaCDA), supplier onboarding (Provedur), and queue management (FilaPro). The platform is built around a unified dashboard with shared APIs and webhooks, no-code visual builders, 100% cloud delivery, and AI-augmented features such as ticket classification, intent routing, content structuring, and AI-assisted email composition.

Name

Systemico

Legal name

Systemico

Website

https://systemico.net

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Systemico is a Colombian SaaS provider offering an integrated cloud-based digital suite of 15+ business applications — covering support, sales, marketing, productivity, and operations — targeted at SMEs in Latin America through tiered subscription and usage-based pricing.

Ownership category

akta.pro rank

Product category

SME Business Software Suite

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF)

akta.pro secondary industry

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)

Keywords

• SME business software
• Cloud productivity suite
• Team collaboration tools
• Multichannel marketing automation
• Helpdesk customer support

Headquarters

HQ city

Bucaramanga

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SME Suite Subscriptions: Tiered subscription model for the complete digital suite with three plans: Entrepreneur ($10/user/mo), Small Business ($20/user/mo), and Business ($30/user/mo). All plans billed annually. Includes bundled products with increasing functionality at higher tiers.
2. Usage-based Messaging: Per-message pricing for SMS, Email, and WhatsApp campaigns through Gogoals product. Users pay base monthly fee plus per-message costs ($130-150 COP per message depending on plan tier). Minimum recharge requirements apply.
3. Email Storage Plans: 容量-based email hosting with 1GB ($2.50), 10GB ($10), and 50GB ($50) plans. Higher tiers include AI features, dedicated account managers, and guaranteed SLAs.
4. Per-Product Subscriptions: Individual product subscriptions available (Suppmail $9-19/agent/mo, Proposals $9-19/user/mo, Chatter $6-12/user/mo, Focusmeet $9-19/user/mo, GrumpyTurtle $5-12/user/mo, etc.) allowing SMEs to purchase specific tools without full suite commitment.
5. Enterprise Custom Pricing: Custom pricing for Enterprise tiers across products and full Business suite, with dedicated support, onboarding, SAML SSO, and advanced security features. Annual billing with volume-based negotiation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Systemico is a cloud-based, all-in-one digital suite providing 15+ integrated SaaS products for small and medium enterprises (SMEs) in Latin America. The offering bundles helpdesk, sales proposals, multichannel marketing, project management, team collaboration, document management, invoicing, fleet management, and website building tools under a single platform with shared data, no-code interfaces, and AI-powered automation. It is sold primarily through tiered monthly subscriptions billed annually, with usage-based pricing for messaging volume.

Product overview

Systemico is a cloud-based all-in-one digital suite for SMEs headquartered in Colombia, offering a unified platform with over 15 integrated products organized into marketing, productivity, customer service, administrative, and project management categories. The core SME Suite provides essential business tools including Suppmail (helpdesk), Proposals (sales quoting), Gogoals (multichannel marketing), Focusmeet (scheduling), Chatter (team communication), Ducksites (website builder), Pugobox (document management), GrumpyTurtle (project management), Collectio (invoicing), Wabot (WhatsApp automation), and Fastbee (professional email). Specialized vertical products include Transpur (fleet management), MegaCDA (automotive diagnostic centers), Provedur (supplier management), FilaPro (queue management), and Domains (domain registration). The platform emphasizes frictionless automation, AI-powered classification and predictions, and complete integration to eliminate data silos across business operations.

Differentiator

Problem solved

Functional benefit

Brands

• Suppmail: Digital suite to organize requests, fulfill processes, and ensure the satisfaction of customers and partners.
• Proposals
• Gogoals
• Focusmeet
• Chatter
• Ducksites
• Pugobox
• GrumpyTurtle
• Collectio
• Wabot
• Fastbee
• Transpur
• MegaCDA
• Provedur
• FilaPro

Products and services

• SME Suite Comprehensive all-in-one digital suite for SMEs that centralizes essential business tools (customer support, sales, marketing, productivity, operations, and project management) under a single integrated platform with unified dashboard. Sold via three subscription tiers.
• Suppmail Omnichannel helpdesk and service desk SaaS that organizes customer requests, complaints, suggestions, and quotes across email, chat, phone and social media, with SLA management, team collaboration, AI-powered ticket classification, automations, and reporting.
• Proposals Proposal creation and management tool that lets users build intelligent proposals with services, plans and frequencies, share via WhatsApp or email, and track engagement analytics through to conversion.
• Gogoals Multichannel marketing and notification platform for SMS, Email Marketing, and WhatsApp campaigns with audience segmentation, automated journeys, REST API/webhooks, and real-time analytics. Usage-based per-message pricing.
• Focusmeet Smart scheduling and meeting management platform with one-click booking links, two-way Google/Outlook calendar sync, automated reminders, task and commitment tracking, and team workload insights.
• Chatter Team communication and collaboration platform with unified inbox, team spaces, threads, website live chat widget, WhatsApp and email integration, customer profiling, and business automation bots.
• Ducksites No-code website and portal builder with drag-and-drop visual editor, reusable blocks/templates, landing pages, customer ticket portals, SEO, hosting, CDN, payment gateway integration, analytics, and AI-Optimized Web for AI model discoverability.
• Pugobox Cloud-based document management and backup solution with centralized file repository, granular permissions, version history, automated backups, OCR-powered search, share links with password/expiration, and audit logging.
• GrumpyTurtle Agile project management digital suite supporting Kanban boards, Scrum sprints, user stories, acceptance criteria, deliverables, tasks, automations, webhooks, and agile reporting.
• Collectio Invoice and payment automation platform that generates invoices, sends smart reminders via email/WhatsApp/SMS, manages dunning workflows, supports multiple payment methods (cards, transfers, local gateways) and provides auto-reconciliation.
• Wabot Automated chatbot platform for WhatsApp, Telegram, and Facebook Messenger that automates customer conversations, performs intent and keyword routing, integrates with external systems via API/webhooks, and escalates to human agents with SLAs.
• Fastbee Professional email platform for SMEs providing 1GB, 10GB, or 50GB mailboxes per user with AI email evaluation, AI-assisted writing, anti-spam filters, folder management, quick replies, and customizable design system.
• Transpur Fleet and transport management system for vehicles, drivers, routes, fuel, maintenance, compliance, GPS tracking, telemetry, dispatch, and proof of delivery, with ERP/CRM/data warehouse integrations.
• MegaCDA Comprehensive management solution for Colombian automotive diagnostic centers (CDAs) for Technical-Mechanical Inspection and Emission Testing, aligned with NTC 5375, with SICOV and RUNT integration, available in motorcycle and light-vehicle lane configurations.
• Provedur Digital supplier onboarding and purchasing management platform for vendor registration, compliance tracking, RFQ management, purchase orders, contract management, and supplier performance analytics with ERP/CRM integration.
• FilaPro Queue and shift management solution for service flow optimization across workshops, healthcare centers, financial entities, insurance, and retail, with real-time notifications and KPI analytics.
• Domains Domain registration service bundled with one year of free website design, connected to Ducksites and Fastbee for complete digital presence setup.

Quantifiable outcome

• 40% efficiency improvement
• +4 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• EteamerminorOthersEteamer is a workforce platform partnership enabling Systemico to recruit remote talent globally. The partnership allows Systemico to access a network of digital nomads and flexible workers for tasks up to 8 hours or permanent roles. Workers can find jobs at Systemico through Eteamer's platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bitrix24: Bitrix24 provides a free/low-cost all-in-one collaboration, CRM, project management, and document management platform for SMEs. Direct peer in the integrated-suite-for-small-business category.
• HubSpot: HubSpot's growth platform bundles CRM, marketing, sales, service, and CMS tools targeting SMEs with a freemium-to-enterprise motion. Direct overlap with Systemico's customer support (Suppmail), proposals, marketing (Gogoals), and website (Ducksites) modules.
• Odoo: Odoo offers an open-source all-in-one ERP/CRM suite with 30+ apps covering sales, invoicing, projects, websites, and inventory. Closest open-source analog to Systemico's suite, with growing LATAM partner network.
• Zoho: Zoho One is an all-in-one cloud suite for SMEs spanning CRM, email, helpdesk, projects, invoicing, and more. Direct competitor to Systemico across nearly every product category, with global scale and aggressive LATAM expansion.

Regional players

• Siigo: Colombia-headquartered cloud accounting and business management SaaS for SMEs across LATAM. Localized competitor with similar SME focus, Colombian roots, and a comparable subscription pricing model.
• Alegra: Colombian/LATAM cloud accounting, invoicing, and electronic billing SaaS for SMEs and accountants. Regional peer targeting similar SME and entrepreneur customer base with localized compliance.
• Conta Azul: Brazilian SaaS platform for small businesses offering invoicing, financial management, and operational tools, with millions of customers in Brazil. Regional peer targeting the same LATAM SME digitalization theme as Systemico.

Emerging players

• monday.com: Work management platform with strong project management, CRM, and workflow capabilities sold to SMEs globally. Overlaps with Systemico's GrumpyTurtle (project management) and Chatter (collaboration) products.
• Pipedrive: SME-focused CRM and sales pipeline tool with proposal and workflow automation features. Overlaps with Systemico's Proposals product and broader sales/suite positioning.

Broad incumbents

• Intercom: Established customer service platform with AI-powered chatbots, helpdesk, and proactive messaging — used by SMEs and enterprises globally. Broad incumbent that competes with Systemico's Suppmail and Wabot products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/systemico
• LinkedInlinkedin.com/company/systemico

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systemico