Sage Care

What Sage Care does

Sage Care is a private, venture-backed healthcare AI company that builds "Sage," an AI-powered care navigation platform sold to U.S. health systems. The product is organized into three modules: Patient Support, which automates routine patient interactions across calls and text with human-like responses and SOP execution; Clinical Copilot, a clinically informed copilot that supports staff with protocol-based triage, real-time decision recommendations, and automated documentation; and Intelligent Matching, which aligns patient and provider preferences to reduce no-shows and optimize scheduling. Underlying capabilities span natural language processing, process automation, autonomous agents, and generative AI delivered through text and multimodal (voice-plus-text) channels.

Sage Care makes money through B2B SaaS subscriptions sold via a direct enterprise field sales motion targeting health system executives (CIO and CEO buyers). The company engages prospects through an "early access" onboarding program and uses named health system customer testimonials as primary social proof. Pricing tiers and contract values are not publicly disclosed. The platform is HIPAA-compliant and is marketed through its own website, email capture, and executive-level case studies.

The company is headquartered in Toronto, Canada, and operates primarily in the United States through Sage Care Inc. (a U.S. corporation). It was founded by leaders from Apple, Carbon Health, and Uber and is backed by Y Combinator (2016), General Catalyst, Yosemite, Metadora, and OVTR. Customer logos currently visible on the company site include Jiva Health, Bronson Healthcare, and White Plains Hospital. The firm employs 251–500 people and operates as a private company with no public listing.

Name

Sage Care

Legal name

Sage Care Inc.

Website

https://sage.care

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Sage Care builds Sage, an AI-powered care navigation platform that automates patient support, clinical triage, and provider-patient matching for U.S. health systems, sold through direct enterprise contracts.

Ownership category

akta.pro rank

Product category

Healthcare AI Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

akta.pro secondary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• AI care navigation
• Patient triage software
• Healthcare AI platform
• Clinical decision support
• Patient access automation

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare AI Platform Subscription: B2B SaaS subscription model targeting health systems, providing AI-powered care navigation tools for patient call orchestration, triage, and scheduling. Revenue likely derived from platform licensing with enterprise contracts.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Sage Care offers Sage, an AI-powered care navigation platform built for health systems. The platform automates patient calls, triage, scheduling, and routine inquiries via voice and text, executing standard operating procedures consistently to reduce wait times and administrative burden on clinical staff.

Product overview

Sage Care offers Sage, an AI-powered care navigation platform built for health systems. The platform comprises three integrated modules: Patient Support (automates routine patient interactions with AI-powered responses across calls and text), Clinical Copilot (provides protocol-based triage with real-time decision support and automated documentation), and Intelligent Matching (optimizes provider-patient alignment and scheduling to reduce no-shows and boost utilization). Together, these modules orchestrate patient calls, triage, and scheduling to drive efficiency across the health system.

Differentiator

Problem solved

Functional benefit

Products and services

• Sage

Quantifiable outcome

• Nearly half of incoming calls going unanswered reduced through AI-powered patient support

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Phreesia: Phreesia is a publicly traded patient intake, scheduling, and engagement platform sold to health systems and providers — overlapping with Sage Care's intelligent matching and patient support modules.
• Hyro AI: Hyro AI offers conversational AI for healthcare call centers and patient access workflows, directly competing with Sage Care's AI-powered patient support and triage automation capabilities.
• Memora Health: Memora Health delivers an AI-powered care navigation and patient engagement platform for health systems, with overlapping functionality in triage, messaging, and clinical workflow support.
• Syllable: Syllable provides an AI phone and messaging agent for health systems that handles patient routing, triage, and scheduling — closely mirroring Sage Care's care navigation OS.
• Artera (formerly WELL Health Inc.): Artera is a patient communication platform used by health systems for messaging, scheduling, and call orchestration — directly competing with Sage Care's patient access and intelligent matching modules.
• Notable Health: Notable Health provides an AI-powered platform that automates patient intake, scheduling, and care navigation for health systems — directly overlapping with Sage Care's Patient Support and Intelligent Matching modules.

Broad incumbents

• Microsoft Cloud for Healthcare: Microsoft Cloud for Healthcare bundles patient engagement, scheduling, and AI services into enterprise health agreements, representing a broad incumbent that competes on procurement and integration.
• Salesforce Health Cloud: Salesforce Health Cloud is a broad CRM and patient engagement platform sold to health systems; while not a specialist, it competes for the same patient access budget with bundled capabilities.
• Epic Systems: Epic is the dominant EHR vendor whose MyChart patient portal and patient access functionality is the primary incumbent alternative to Sage Care inside large US health systems.

Emerging players

• LeanTaaS: LeanTaaS applies AI to hospital capacity, scheduling, and operational efficiency — adjacent to Sage Care's Intelligent Matching module and competing for similar operations budgets at health systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sage Care