Riva

What Riva does

Riva International, Inc. is a private enterprise SaaS company headquartered in Edmonton, Alberta that operates a Revenue Data Operations platform synchronizing CRM systems (primarily Salesforce and Microsoft Dynamics 365) with email (Outlook and Gmail), calendars, contacts, and meeting tools in real time. Founded in 2008, the company serves more than 60 Fortune 500 organizations, 30+ of the top 100 U.S. banks, and 4 of Canada's Big Five banks, with 300,000+ end users across deployments and a single largest deployment exceeding 65,000 users. Its core differentiator is a server-to-server, pass-through architecture that does not store customer content, which allows it to operate inside highly regulated environments where browser plug-ins are typically rejected by information security teams.

The product portfolio is organized into three suites on a shared platform. Activity Capture (Calendar Sync, Contact Management, Email Capture, Insight Side Panel, Meeting Intelligence) handles automatic capture and routing of client interactions into CRM records. Sales Engagement (Bookings, Email Bursts, Email Templates, Sales Cadences) covers scheduling and outbound workflows from within the inbox. Platform capabilities (Artificial Intelligence, Cloud deployment, Integrations, Security and Compliance) provide the underlying infrastructure, including native integrations with Microsoft 365, Google Workspace, Salesforce FSC, Life Sciences Cloud, Education Cloud, Veeva, and IQVIA OCE, and a multi-deployment cloud model spanning multi-tenant, dedicated, and on-premises.

Riva generates revenue through annual enterprise SaaS subscriptions priced by user count and deployment type on a quote-based model, distributed through a 100% direct field-sales motion with no channel partners. Its primary vertical is financial services (banks, insurance, wealth management, capital markets), with secondary presence in life sciences (pharmaceutical and medical device), professional services, and higher education. The company is founder-controlled (Co-Founder Aldo Zanoni serves as Executive Chairman; Michèle Dagneault is President and CFO), employs 101-250 people across 20+ countries in a fully remote model, and has been SOC 2 Type II certified continuously since 2019.

Name

Riva

Legal name

Riva International, Inc.

Website

https://rivaengine.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Riva is a private enterprise SaaS company that synchronizes CRM systems (Salesforce, Dynamics 365) with email, calendars, and contacts in real time via a server-to-server, no-data-storage architecture. It serves 60+ Fortune 500 companies, 30+ top U.S. banks, and regulated industries including financial services, life sciences, and higher education.

Ownership category

akta.pro rank

Product category

CRM Data Integration & Revenue Intelligence Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• CRM data integration
• Revenue data operations
• Activity capture software
• AI meeting intelligence
• Enterprise sales engagement

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Others

Revenue model

1. Subscription SaaS Licensing: Enterprise SaaS platform with subscription-based licensing. The platform offers multiple deployment options (multi-tenant cloud, dedicated cloud, client cloud/on-premises) and is priced based on user count and deployment type. Revenue is recurring as customers pay for ongoing platform access and support.

Pricing tiers

Distribution channels2 records

Marketing channels10 records

Core offering

Riva sells an enterprise SaaS revenue data operations platform that automatically captures client emails, meetings, calendars, and contacts from Microsoft 365 and Google Workspace and synchronizes them bi-directionally with CRM systems such as Salesforce and Microsoft Dynamics 365. The platform includes AI-powered meeting intelligence (transcript summarization, action items, CRM-ready notes), an Insight Side Panel embedded in Outlook, smart Bookings scheduling, sales engagement (Email Bursts, Templates, Cadences), and Connected Agents that surface AI capabilities inside the inbox. Deployment options include multi-tenant cloud, dedicated cloud, and on-premises (client cloud), with SOC 2 Type II certified server-to-server architecture built for regulated industries.

Product overview

Riva is a unified platform-plus-modules architecture for revenue data operations. The core Riva Platform captures client interactions across emails, meetings, and calendars, enriching CRM systems with automatic synchronization. The Activity Capture suite includes Calendar Sync, Contact Management, Email Capture, Insight Side Panel, and Meeting Intelligence modules. The Sales Engagement suite includes Bookings, Email Bursts, Email Templates, and Sales Cadences. Supporting capabilities include Artificial Intelligence (Connected Agents, Email Recommendation, Voice Note Summary, Contact Discovery), Cloud deployment options, and Security/Compliance features. Together, these products enable enterprises to eliminate manual data entry, improve CRM accuracy, and bring AI-powered insights directly into daily workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Riva Platform Central revenue data operations engine that captures client interactions across emails, meetings, and calendars and synchronizes them bi-directionally with CRM systems such as Salesforce and Microsoft Dynamics 365. Includes Activity Capture, Sales Engagement, Cloud deployment options, Integrations, and Security/Compliance modules, sold to enterprise customers as a subscription platform.
• Meeting Intelligence AI-powered solution that creates meeting summaries, action items, follow-ups, and CRM-ready notes from approved Microsoft Teams and Zoom transcripts, with privacy and governance controls designed for regulated industries. Designed to convert client conversations into structured CRM-ready data and relationship intelligence.

Quantifiable outcome

• 352% ROI over 3 years for composite enterprise customer
• +9 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability9 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core infrastructure, core platform, secondary platform and flagship.

• AWS (Amazon Web Services)core infrastructureTechnology or IntegrationRiva's cloud infrastructure is hosted on AWS across U.S., Canada, EU, and Asia Pacific regions. AWS provides the underlying compute, storage, and security infrastructure for Riva's multi-tenant and dedicated cloud deployment options.
• Salesforcecore platformTechnology or IntegrationRiva maintains native integrations with Salesforce products including Financial Services Cloud, Life Sciences Cloud, Education Cloud, and Salesforce Advisor Link. Riva was named a key partner in the Salesforce FSC launch. Deep bi-directional sync with Salesforce objects and custom fields.
• Microsoft 365 / Exchangecore platformTechnology or IntegrationRiva integrates with Microsoft Outlook, Exchange (on-premises and online), Microsoft 365, and Teams for meeting capture. Supports calendar sync, email capture, and contact management across Microsoft environments.
• Google Workspacesecondary platformTechnology or IntegrationRiva supports Google Gmail and Google Calendar integration for customers using Google Workspace alongside CRM systems.
• Microsoft Dynamics 365secondary platformTechnology or IntegrationRiva integrates with Microsoft Dynamics 365 for customers who use Dynamics as their CRM platform, enabling email and calendar sync similar to Salesforce integration.
• Salesforce Financial Services Cloud Launch PartnerflagshipStrategic or Co-development PartnerRiva was named a key partner in the Salesforce Financial Services Cloud (FSC) launch, indicating a strategic partnership for co-development and go-to-market alignment in the financial services vertical.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Salesforce Inbox / Activity Capture: Salesforce's native email-to-CRM sync and sales engagement offering within the Salesforce Sales Cloud suite. Riva competes head-to-head by offering deeper Outlook/Gmail integration, broader support for regulated industries, and a server-to-server architecture that handles compliance requirements Salesforce's native tools do not fully address.
• Gong: Revenue intelligence platform that captures sales calls, emails, and meetings to surface deal insights and forecast accuracy. Riva overlaps with Gong's meeting intelligence capabilities but differentiates with CRM-agnostic sync (Salesforce and Dynamics) and deep regulated-industry compliance, while Gong is broader on conversational analytics.
• Chorus.ai (ZoomInfo): Meeting and conversation intelligence platform acquired by ZoomInfo that captures and analyzes sales meetings. Competes with Riva's Meeting Intelligence module for AI-generated summaries, action items, and CRM-ready data, though Riva emphasizes regulated-industry compliance and CRM-agnostic support.
• Outreach: Enterprise sales engagement platform with email sequences, cadences, and meeting scheduling. Riva's Sales Engagement suite (Bookings, Email Bursts, Sales Cadences) competes directly with Outreach, but Riva's tighter Outlook-side panel integration and regulated-industry focus differentiate it for financial services and life sciences buyers.
• Salesloft: Sales engagement and revenue workflow platform offering cadence management, email tracking, and conversation intelligence. Overlaps with Riva's sales engagement and meeting intelligence modules, particularly for enterprise RevOps teams, though Salesloft positions more around cadence orchestration while Riva emphasizes sync fidelity and compliance.

Broad incumbents

• HubSpot Sales Hub: All-in-one CRM and sales engagement platform with built-in email tracking, meeting scheduling, and AI-assisted features. As a broad incumbent, HubSpot competes with Riva for SMB and mid-market deals but lacks the enterprise-grade compliance posture and Dynamics/Salesforce-agnostic sync that Riva provides to regulated customers.
• Microsoft Dynamics 365 Sales: Microsoft's enterprise CRM with native Outlook and Microsoft 365 integration, including Copilot for Sales AI features. Competes with Riva for Dynamics customers and represents a platform risk, but Riva differentiates with bi-directional sync, server-to-server security, and broader cross-CRM support.

Emerging players

• Apollo.io: Sales intelligence and engagement platform combining prospecting, email sequencing, and CRM enrichment. As a fast-growing challenger, Apollo overlaps with Riva's email capture and sales cadence modules for mid-market customers but does not yet match Riva's regulated-industry compliance depth.
• Yesware: Email tracking, templating, and sales engagement tool that integrates with Outlook/Gmail and Salesforce. Competes with parts of Riva's email capture and engagement suite for individual contributors and small teams, but lacks the enterprise-scale, compliance, and AI meeting intelligence Riva offers.
• Fireflies.ai: AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, and Google Meet, with CRM sync. Directly comparable to Riva's Meeting Intelligence module for AI-generated meeting summaries, but Fireflies is positioned for broad horizontal adoption while Riva emphasizes regulated-industry controls.

Market position

Strengths5 records

Weaknesses1 record

Competitive moat6 records

Key risks3 records

Key highlights7 records

Customer concentration

• Xx.com/rivaengine
• YouTubeyoutube.com/@RivaEngine
• Facebookfacebook.com/rivaengine
• LinkedInlinkedin.com/company/riva-engine
• Instagraminstagram.com/rivaengine
• TikToktiktok.com/@rivaengine

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riva