What Mobile Heartbeat does

Mobile Heartbeat, founded in 2009 and headquartered in Waltham, Massachusetts, develops and sells the Banyan clinical communication and collaboration (CC&C) platform to large U.S. health systems, with the company's flagship deployment covering nearly 200 HCA Healthcare hospitals. The cloud-native, modular platform comprises Banyan Voice (secure VoIP calling with privacy-first features such as number masking and virtual numbers), Banyan Messaging (HIPAA-compliant secure messaging built on Microsoft Azure Communication Services), Banyan Alerts & Alarms (nurse call, telemetry, paging, and sepsis alert routing), Banyan Continuity Services (a resiliency layer for outage-tolerant communication), and Banyan Patients & Care Team (real-time care team assignments populated via EHR ADT feeds). The architecture rests on an OpenAPI framework with 200+ integration points spanning Epic, Oracle Cerner, MEDITECH, nurse call, telemetry, paging, scheduling, and medical device systems, and includes a branded Banyan AI capability offering a chatbot for information retrieval and voice control. The legacy MH-CURE on-premises platform remains available for existing deployments.

The company operates a subscription-based SaaS revenue model priced on a per-bed basis to encourage enterprise-wide adoption, bundled with professional services for implementation, workflow design, integration, training, and 24/7 support. Distribution is primarily through direct enterprise field sales to CNIOs, CIOs, and clinical leadership at large multi-facility health systems, supplemented by channel resellers (CDW, Appogee, ePlus, Signet/Pavion), technology partnerships (Microsoft, Apple, Epic App Orchard, Zebra, Ascom, Spectralink), and Microsoft co-selling. The company reports approximately 300,000+ monthly active users and over one billion communication events processed across the platform. Corporate signals — careers portal hosted on HCA Healthcare infrastructure, a shared privacy policy domain, and the placement of former HCA CNIO Dr. Annabaker Garber as Chief Clinical Officer — indicate Mobile Heartbeat functions as a strategic operating unit within HCA Healthcare, while still selling and supporting third-party customers such as Eisenhower Health, Freeman Health System, Henry Mayo Newhall Hospital, Corewell Health, Yale New Haven Health, Sentara, and Griffin Health.

Name

Mobile Heartbeat

Legal name

Mobile Heartbeat

Website

https://mobileheartbeat.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Mobile Heartbeat provides a cloud-native clinical communication and collaboration (CC&C) platform called Banyan, serving large U.S. health systems with secure messaging, VoIP, alerts, and EHR-integrated care team workflows.

Ownership category

akta.pro rank

Product category

Healthcare Clinical Communication and Collaboration Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Computer Communications Equipment (3576)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

Keywords

• Clinical communication platform
• Healthcare collaboration software
• Secure clinical messaging
• EHR integration platform
• Hospital communication technology

Headquarters

HQ city

Waltham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Banyan Platform Subscription: Subscription-based SaaS model for the Banyan cloud-native clinical communication and collaboration platform. Customers pay recurring subscription fees for access to the platform and its modular components (Voice, Messaging, Alerts, Continuity Services, Patients & Care Team).
2. Professional Services: Implementation, deployment, training, and ongoing support services delivered by dedicated professional services teams. Includes clinical workflow review, technical discovery, integration and configuration, analytics and optimization.
3. Bed-Based Pricing: Pricing model structured by number of beds, encouraging enterprise-wide adoption and engagement across large health systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels13 records

Core offering

Mobile Heartbeat provides a cloud-native, modular clinical communication and collaboration (CC&C) platform called Banyan that enables healthcare organizations to unify secure messaging, VoIP calling, clinical alerts and alarms, role-based care team coordination, and patient-context workflows. The platform integrates deeply with EHRs (Epic, Cerner, MEDITECH), nurse call, telemetry, paging, and Microsoft Teams, and is sold primarily as bed-based enterprise subscriptions to large, multi-facility U.S. health systems with bundled white-glove Professional Services for deployment and adoption.

Product overview

Mobile Heartbeat offers a modular, cloud-native clinical communication and collaboration (CC&C) platform called Banyan, with optional individual module implementation. The platform also maintains the on-premises MH-CURE platform for existing deployments. The Banyan portfolio includes the core Banyan Clinical Communication & Collaboration platform plus six integrated modules: Banyan Voice (secure calling), Banyan Messaging (HIPAA-compliant messaging), Banyan Alerts & Alarms (critical notifications), Banyan Continuity Services (resiliency), and Banyan Patients & Care Team (patient information). Additional offerings include EHR Complement for Epic integration, Enterprise Management tools, Integration Ecosystem, and Professional Services. The MH-CURE on-premises platform provides secure texting, VoIP calling, broadcast alerts, and EHR integration for facilities requiring on-premises deployment.

Differentiator

Problem solved

Functional benefit

Brands

• Banyan: Cloud-native clinical communication and collaboration (CC&C) platform offering modular tools including messaging, voice calling, alerts, and patient care team coordination.
• MH-CURE
• Dynamic Care Team
• Banyan Continuity Services

Products and services

• Banyan Clinical Communication & Collaboration Platform A cloud-native, modular clinical communication and collaboration (CC&C) platform enabling healthcare organizations to implement secure communication supporting specific workflow needs; offers real-time messaging, voice calling, alerts, patient data sharing, and AI capabilities through integrated modules. Targeted at large health systems and hospitals.
• Banyan Voice Secure VoIP calling module that integrates directly into EHR workflows without standalone dialers; supports one-tap calling from Epic, includes the Privacy-First Calling Bundle for number masking and virtual numbers, and delivers Banyan Continuity Services for resilient connectivity during outages.
• Banyan Messaging Secure HIPAA-compliant messaging module offering one-to-one texts, group chats, patient channels, and broadcast messaging for emergencies; built on Microsoft Azure Communication Services.
• Banyan Alerts & Alarms Critical alert delivery module that routes nurse call, telemetry, paging, sepsis, and lab notifications to the right clinician at the right time with customizable ringtones and multi-choice responses.
• Banyan Continuity Services First-of-its-kind resiliency layer that ensures always-on clinical communication during internet outages or service disruptions, maintaining access to contact directory and voice calling with multi-region backup support.
• Banyan Patients & Care Team Real-time patient information and care team coordination module providing patient lists, dynamic care team assignments, lab results notifications, and patient photos, populated through ADT feeds from EHR and nurse call integrations.
• MH-CURE Platform On-premises enterprise clinical communication and collaboration platform providing secure messaging, HD VoIP calling, broadcast alerts, dynamic roles, and EHR integration for healthcare facilities requiring on-premises deployment; the foundational platform underlying the modern Banyan suite.
• EHR Complement Epic integration solution that enhances clinical workflows with one-tap calling from Epic, seamless patient record access, and unified clinical communication across the enterprise for hospitals standardized on the Epic EHR.
• Enterprise Management Web-based administration tools enabling user setup, facility mapping, communications management, integrations configuration, and full permissions control over workflows, including the QuickLaunch badge/card swipe authentication capability for shared device users.
• Integration Ecosystem OpenAPI-based integration framework with 200+ APIs and the CUREConnect interoperability program, supporting deep interoperability across EHRs, nurse call, telemetry, paging, telephony, scheduling, and medical devices.
• Professional Services White-glove implementation and support services including technical discovery, clinical workflow review, integration and configuration, 24/7 hands-on support, end-user training, and analytics optimization bundled with platform sales.

Quantifiable outcome

• Length of stay reduced from 4.2 to 3.8 days (9.5% reduction) at Eisenhower Health
• +10 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration47 records

AI capability5 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration with Banyan platform enables healthcare organizations to extend secure, real-time communication beyond clinical teams to administrative, facilities, and support staff across the enterprise. The integration unifies clinical communication platforms with Microsoft Teams, supporting both clinical and operational workflows. Announced March 2026 and highlighted at HIMSS 2026.
• EpiccoreTechnology or IntegrationBoth MH-CURE and Banyan are listed in Epic's App Orchard Marketplace, enabling Epic customers to discover, evaluate, and implement the CC&C platform. Banyan offers one-tap calling from Epic workflows and seamless patient record access without leaving the app.
• ApplecoreTechnology or IntegrationApple's Local Push Connectivity API is used by Banyan Voice to ensure calls and notifications aren't missed or delayed, providing reliable push notification delivery for clinical communication even under challenging network conditions.
• HCA HealthcareflagshipStrategic or Co-development PartnerHCA Healthcare is Mobile Heartbeat's flagship customer and strategic partner, having deployed the platform across nearly 200 hospitals (190+). HCA's CNIO (Dr. Annabaker Garber) previously led enterprise-wide MH-CURE deployment and now serves as Mobile Heartbeat's Chief Clinical Officer. HCA and Mobile Heartbeat co-present at industry events (HIMSS) and co-produce webinars.
• CDWcoreChannel Partner/ Reseller/ DistributorCDW is a major channel partner and reseller of Mobile Heartbeat's Banyan platform, co-selling and co-marketing with the company through joint webinars (e.g., Microsoft + Mobile Heartbeat + CDW on AI & Integrated Communication) and go-to-market activities.
• Zebra TechnologiescoreTechnology or IntegrationZebra Technologies and Mobile Heartbeat have a winning combination partnership, with Banyan certified and optimized for Zebra healthcare mobile devices. Joint video content and co-marketing showcases hands-free communication for clinicians on Zebra hardware.
• Microsoft Azure (Azure Communication Services)coreTechnology or IntegrationBanyan Messaging leverages Microsoft's Azure Communication Services for the messaging infrastructure, enabling efficient clinical communication workflows.
• AppogeeminorChannel Partner/ Reseller/ DistributorAppogee is a channel partner and reseller of Mobile Heartbeat solutions.
• ePlusminorChannel Partner/ Reseller/ DistributorePlus is a channel partner and reseller of Mobile Heartbeat solutions.
• Signet (Pavion)minorChannel Partner/ Reseller/ DistributorSignet (Pavion company) is a channel partner and reseller of Mobile Heartbeat solutions.

Scale indicators21 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vocera Communications (Stryker): Vocera is the most direct competitor to Mobile Heartbeat, offering secure messaging, voice communication, and clinical workflow tools deployed across large hospital systems. Both compete in the Gartner CC&C Magic Quadrant and target nurses, physicians, and care teams with badge-based/handheld communication.
• TigerConnect: TigerConnect provides a healthcare collaboration platform spanning secure messaging, voice, video, and EHR-integrated workflows for hospitals and care teams. It directly overlaps with Banyan's messaging, alerts, and clinical communication modules.
• PerfectServe: PerfectServe offers clinical communication, provider scheduling, and patient communication solutions for health systems. It competes directly with Mobile Heartbeat in unified CC&C for hospitals and large physician groups.
• Spok (formerly Amcom Software): Spok delivers secure messaging, EHR-integrated communication, and clinical alerting for hospitals, including on-call scheduling and contact center solutions. It is a direct competitor named in the same Gartner CC&C Magic Quadrant as Mobile Heartbeat.
• Ascom: Ascom provides clinical smartphones, nurse call integration, and workflow communication solutions for hospitals. It overlaps with Mobile Heartbeat on alert delivery and mobile clinical workflows and is also a Banyan integration partner.
• Voalte (Baxter / Hill-Rom): Voalte, now part of Baxter, offers a clinical communication platform combining secure messaging, voice, and alarm management on smartphones for hospital caregivers. It is a direct competitor in the same enterprise CC&C market.
• Spectralink: Spectralink manufactures clinical-grade smartphones and wireless infrastructure integrated with hospital communication platforms. Its purpose-built clinical devices compete with the broader Banyan deployment footprint and overlap on the device side.

Broad incumbents

• Microsoft Teams (Microsoft): Microsoft Teams is the dominant enterprise UCaaS platform increasingly being extended into healthcare workflows; it is a competitor, Banyan integration partner, and co-sell partner. Its broad installed base across health systems makes it both a channel partner and a strategic threat.
• Cisco (Webex / Healthcare): Cisco provides unified communications, networking, and collaboration tools used by hospitals and is both a Banyan integration partner and a broad incumbent in clinical communication infrastructure.
• Avaya: Avaya is a large incumbent in enterprise telephony and contact center solutions, including healthcare deployments. It is a Banyan integration partner and competes for clinical voice and contact center budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@mobile-heartbeat
• Facebookfacebook.com/MobileHeartbeat
• LinkedInlinkedin.com/company/mobile-heartbeat
• Instagraminstagram.com/mobile.heartbeat
• Xx.com/mobileheartbeat

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mobile Heartbeat