What IDI Billing Solutions does

IDI Billing Solutions is a privately held US software company, founded in 1996 by Don Culeton and headquartered in Victor, New York, that builds and sells cloud-based Business and Operations Support System (B/OSS) software for communications service providers. The company's flagship product, CostGuard, is an API-first platform that unifies product catalog management, sales and retail point-of-sale, order orchestration, workflow automation, network provisioning, usage rating, billing, taxation, financial management, customer care, and customer self-service into a single modular suite (Design, Sell, Deliver, Invoice, Manage), with patented AdvancePay and Guided Assignment capabilities for prepaid and guided workflow scenarios. Its customers are broadband providers/ISPs, mobile and wireless carriers (including MVNOs), communications and managed service providers, and ILECs, with a customer roster that spans tier-1 carriers such as AT&T, Comcast, Telstra, and Mitel alongside mid-market regional operators such as Great Plains Communications, Arvig, FirstLight, Viaero Wireless, and Greenlight Networks.

The company operates a subscription/SaaS revenue model with quote-based enterprise pricing, recurring platform fees, and continuous monthly software updates delivered through an Agile methodology, supported by a 99.99% claimed uptime and ~95% customer satisfaction rate. Go-to-market combines direct enterprise field sales and inside sales with a 40+ partner alliance network spanning network (Calix, Ericsson, T-Mobile, Verizon), financial (Oracle NetSuite, FIS Global, Paymentus), and operations (Salesforce, SAP, Ingram Micro) categories, complemented by active participation in industry events (Broadband Communities Summit, NTCA, CCA, Dreamforce, INCOMPAS, Broadband Nation Expo). Strategic certifications include SOC 1, SOC 2 Type 2, PCI DSS, HIPAA alignment, and NIST 800-53 framework governance, and the company has pursued formal ecosystem validations such as 'Built for NetSuite' status and a certified Salesforce Communications Cloud integration.

The business is entirely founder-led (Don Culeton serves as CEO, with Patrick Talty as President since 1997), 100% US-domestic, and has been privately owned for its full 30-year history with no disclosed institutional investment, acquisitions, or M&A activity. Recent commercial milestones include a 2025 strategic partnership with Salesforce anchored by Great Plains Communications, a multi-phase Arvig cloud migration with Paymentus integration, 'Built for NetSuite' SuiteApp certification in August 2025, and TMC 2025 Communications Solutions Product of the Year recognition.

Name

IDI Billing Solutions

Legal name

IDI Billing Solutions

Website

https://idibilling.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

IDI Billing Solutions is a privately held US software company, founded in 1996 and headquartered in Victor, New York, that sells the cloud-based CostGuard B/OSS platform — covering billing, provisioning, workflow automation, and customer care — to broadband providers, mobile carriers, managed service providers, and ILECs, including tier-1 customers such as AT&T, Comcast, Telstra, and Mitel.

Ownership category

akta.pro rank

Product category

Telecom Billing & Operations Support Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Utility & Municipal Billing Platforms (FSAMAJAG)

Keywords

• Telecom billing software
• B/OSS platform
• Convergent billing
• Broadband automation
• Telecom revenue management

Headquarters

HQ city

Victor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS/BSS Platform Subscription: IDI operates as a cloud-based SaaS platform providing billing, automation, and workflow solutions. Revenue is generated through recurring software subscriptions and platform fees, with customers paying for access to the CostGuard B/OSS platform and its various modules including billing, provisioning, customer care, and workflow automation.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

IDI Billing Solutions provides the CostGuard cloud-based B/OSS platform that unifies billing, service activation, and revenue operations for communications service providers. The platform offers convergent rating, billing, taxing, order management, provisioning, field service, customer care, and workflow automation on an API-first architecture. Customers include broadband providers, mobile carriers, managed service providers, and ILECs across the U.S. market.

Product overview

IDI Billing Solutions delivers a cloud-based B/OSS platform that unifies billing, service activation, and revenue operations with configurable automation and seamless workflow orchestration. Built on an API-first architecture and leveraging 30 years of broadband expertise, the CostGuard platform enables providers to streamline operations, launch services faster, and scale with confidence. The modular platform encompasses Design for product catalog management, Sell for sales and retail POS, Deliver for orders, provisioning, field service, tickets, and inventory, Invoice for usage rating, billing, taxing, and direct invoicing, and Manage for financial management, customer care, reporting, and customer portal. Additional capabilities include Billing Cloud for Salesforce integration, RunCenter for self-service billing operations, Workflow for business process automation, Provisioning for network service activation, Customer Portal for end-customer self-service, AdvancePay for prepaid services, Tax Solutions for telecom tax compliance, Financial Management, Customer Care, Partner Portal, Data Replication, Digital Wallet capabilities, Dynamic Print & Mail, SaaS Infrastructure, and Trust Center for security and compliance transparency.

Differentiator

Problem solved

Functional benefit

Brands

• CostGuard: IDI's cloud-based BSS/OSS platform that unifies billing, service activation, and revenue operations with configurable automation and seamless workflow orchestration.

Products and services

• CostGuard Core cloud-based B/OSS platform that unifies billing, service activation, and revenue operations with configurable automation and seamless workflow orchestration for communications service providers.
• Billing Cloud Salesforce-integrated variant of CostGuard that combines IDI's rating engine and billing automation with Salesforce Communications Cloud for unified customer management and 360-degree customer views.
• SaaS & Infrastructure Foundational cloud infrastructure platform built for scale, performance, and reliability supporting all IDI solutions.
• Trust Center Security, privacy, and compliance transparency platform providing visibility into IDI's security practices, controls, and compliance posture aligned with SOC 1, SOC 2, PCI DSS, HIPAA, and NIST 800-53.

Quantifiable outcome

• 99.99% system uptime and availability
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature9 records

Partnerships

34 partnerships are on record, tiered core, key and minor.

• Oracle NetSuitecoreTechnology or Integration · 5 August 2025IDI achieved 'Built for NetSuite' status with a SuiteApp that automatically syncs general ledger summary data from IDI's B/OSS platform into NetSuite as journal entries, streamlining financial reconciliation for telecom businesses.
• SalesforcecoreTechnology or IntegrationIDI's Billing Cloud integrates seamlessly with Salesforce's Communications Cloud, enabling CSPs to combine IDI's rating engine and billing automation with Salesforce's CRM for unified customer management and 360-degree customer views.
• CalixkeyTechnology or IntegrationInnovative communications service providers rely on Calix platforms to help master and monetize the complex infrastructure between subscribers and the cloud. Calix provides cloud and software platforms, systems, and services for unified access networks.
• CCMIkeyTechnology or IntegrationCCMI provides telecom data, information and applications including the QTEL 9000 database and Terminating Master File (TMF) database, offering industry-standard telecom databases and rate/tariff documents.
• Equinox Information SystemskeyTechnology or IntegrationProvides data mediation and usage analytics tools for fraud management, business assurance, and network monitoring. Since 1986, more than 360 telecommunications companies have trusted Equinox.
• EricssonkeyTechnology or IntegrationLeading provider of ICT to service providers, with about 40% of world's mobile traffic carried through their networks. Provides network infrastructure and services.
• Gemalto (Thales)keyTechnology or IntegrationProvides trust to an increasingly connected world with security software for authenticating identities and protecting data.
• iconectivkeyTechnology or IntegrationAuthoritative partner of communications industry for over 30 years. Market-leading solutions enable interconnection of networks, devices, and applications for more than 2 billion people daily.
• Interop TechnologieskeyTechnology or IntegrationProvides advanced wireless technology solutions including hosted and turnkey messaging, device management, and entertainment/personalization solutions including SMS, MMS, OTA activation, ring back tones.
• MetaswitchkeyTechnology or IntegrationRecognized leader in ultra-high-performance, cloud-native communications software. Powers more than 750 fixed, mobile and converged service providers worldwide.
• Primal TechnologieskeyTechnology or IntegrationLeading provider of Converged Prepaid and Value-Added Services for mobile, landline and cable operators worldwide with advanced VNF Services.
• SyniversekeyTechnology or IntegrationLeading global transaction processor connecting more than 1,500 mobile service providers, enterprises, ISPs and OTTs in nearly 200 countries, enabling seamless mobile communications.
• T-MobilekeyTechnology or IntegrationAmerica's largest, fastest, and most reliable 5G network. Provides wireless voice and data services in the US, Puerto Rico, and US Virgin Islands, serving as host network for many MVNOs.
• VerizonkeyTechnology or IntegrationGlobal leader delivering innovative communications and technology solutions improving how customers live, work and play.
• FIS GlobalkeyTechnology or IntegrationAmerican multinational corporation offering wide range of financial products and services in Merchant Solutions, Banking Solutions, and Capital Market Solutions.
• PaymentuskeyTechnology or IntegrationLeading paperless electronic billing and payment company in North America with clients including some of the largest billers. Provides payment processing integration.
• Tempus TechnologieskeyTechnology or IntegrationExpert leader of secure payments at point of interaction for more than 25 years, producing high quality custom-ready payment solutions.
• TransUnionkeyTechnology or IntegrationProvides real-time credit scoring for carriers as part of retail, sales and customer care operations. Supports more than 50,000 customers on six continents and 500+ million consumers worldwide.
• USA ePaykeyTechnology or IntegrationIndustry leading payment gateway offering channel-friendly payment solutions for over 15 years, providing secure credit card and check transaction processing.
• VerifonekeyTechnology or IntegrationGlobal leader in secure electronic payment solutions providing expertise, solutions and services that add value at point of sale. Hardware components distributed through Storeworks partner.
• Authorize.NETkeyTechnology or IntegrationLeading provider of payment gateway services since 1996, managing submission of billions of transactions to processing networks. Wholly-owned subsidiary of Visa.
• BrightstarkeyTechnology or IntegrationWorld's leading mobile services company for managing devices and accessories. Works with carrier, retail and enterprise customers across 70 countries.
• ClearSky TechnologieskeyTechnology or IntegrationInnovation leader in providing network Infrastructure as a Service to mobile network operators for more than a decade, including network baseline, optimization, traffic/policy management, and hosted messaging.
• CoreLogickeyTechnology or IntegrationProvides industry-leading geocoding technologies, up-to-date tax and municipal databases and experienced geospatial development.
• Ingram MicrokeyChannel Partner/ Reseller/ DistributorHelps businesses realize the promise of technology with full spectrum of global technology and supply chain services. Deep expertise in technology solutions, mobility, cloud, and supply chain.
• IMS Inc.keyTechnology or IntegrationNearly four decades of experience delivering innovative print, mail, and electronic document services for Financial Services, Healthcare, Insurance, and Government sectors.
• SAPkeyTechnology or IntegrationMarket leader in enterprise application software helping streamline processes with real-time data to predict customer trends across entire business.
• Scorecard SystemskeyTechnology or IntegrationLeader in reporting and analysis solutions helping telecom companies produce accurate subscriber metrics for over 15 years. Supports landline, wireless, cable, satellite, broadband and internet providers.
• Solü Technology PartnersminorImplementation/ SI/ Consulting PartnerNational technology staffing and software solutions provider for over 25 years, providing value-added solutions and IT services with 500+ employees across the U.S.
• StoreworkskeyChannel Partner/ Reseller/ DistributorDistributor of VeriFone products providing sales, service, hardware, consulting services, software products, application development, staging & integration, and nationwide field installation services.
• Universal Service Administrative Company (USAC)keyTechnology or IntegrationDedicated to achieving universal service, ensuring everyone in the U.S. has accessible, affordable, and pervasive high-speed connectivity.
• USPSkeyTechnology or IntegrationValidates addresses with standardized data file containing all delivery point addresses serviced by USPS for billing and service delivery.
• VertiGISkeyTechnology or IntegrationPowerful GIS technology with deep expertise, innovative solutions, international reach, and blue-chip customer base helping customers solve challenging geospatial problems.
• ZinierkeyTechnology or IntegrationLow-code Field Service Automation Platform powered by AI, enabling field service organizations to deliver always-on service with AI-native, configurable, and accessible platform.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cerillion: UK-listed provider of billing, CRM, and analytics solutions for telecoms. Pre-configured BSS suite competes directly with IDI's CostGuard in mid-market telco segment, particularly with greenfield operators and digital service providers.
• Netcracker Technology: NEC subsidiary providing BSS/OSS solutions for telecom operators globally. Direct competitor in telecom billing, service fulfillment, and customer management, with broader geographic reach and Tier-1 carrier footprint than IDI.
• TEOCO: Provider of analytics, assurance, and optimization solutions for communications service providers. Adjacent BSS/OSS competitor with overlapping telco customer base and complementary product portfolio to IDI's billing and customer management platform.
• MATRIXX Software: Cloud-native digital commerce and monetization platform for communications service providers. Competes with IDI in modern billing/charging for 5G and digital services, with a more cloud-native architecture and stronger Tier-1 telco references.
• Hansen Technologies: Australian-listed provider of billing, customer care, and analytics software for telecoms, utilities, and pay-TV operators. Closely comparable recurring billing SaaS model targeting similar mid-market CSP and utility clients.
• CSG International: Public company providing revenue management, billing, and customer experience solutions primarily to communications service providers. Direct competitor in telecom billing and customer management with similar SaaS/managed services delivery models.
• Optiva: Cloud-native BSS platform focused on communications service providers, including MVNOs and Tier-2/3 carriers. Competes head-to-head with IDI's CostGuard in convergent billing and digital monetization for mid-market operators.

Broad incumbents

• Amdocs: Global leader in telecom BSS/OSS with the largest install base of Tier-1 carrier customers. Overlaps significantly with IDI on billing, CRM, and revenue management but as part of a much broader portfolio including network and digital transformation services.
• Ericsson (Digital Services / BSS): Telecom equipment giant with BSS/OSS offerings as part of its digital services portfolio. Competes with IDI for carrier business systems spend, bundled with network infrastructure sales rather than as a pure-play software offering.
• Oracle Communications (BSS/OSS): Oracle's communications industry unit provides BSS/OSS solutions and competes for larger telecom customer wallet share. While broader than IDI, the overlap in billing, revenue management, and ERP-adjacent workflows makes it a relevant incumbent peer for mid-market displacement assessments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/idibilling
• YouTubeyoutube.com/channel/UCXf2bkHxCykGjO2y1ZhltrA
• Facebookfacebook.com/idibilling
• LinkedInlinkedin.com/company/idi-billing-solutions
• Instagraminstagram.com/idi_billing/%20

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IDI Billing Solutions