SkyTouch Solutions
SkyTouch Solutions, a division of Choice Hotels International, provides a 100% cloud-based hotel operating system (Hotel OS) including PMS, rate management, and distribution management. It serves 6,000+ independent hotels, small chains, and franchises across North America via per-room subscription pricing and 100+ third-party integrations.
- Company typePrivate
- Founded2013
- HeadquartersScottsdale, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What SkyTouch Solutions does
SkyTouch Solutions, operating as SkyTouch Technology, is a Scottsdale, Arizona-based provider of a 100% cloud-based hotel operating system (Hotel OS) serving the hospitality industry. Founded in 2013 and operated as a division of Choice Hotels International, Inc. (NYSE: CHH), the company targets independent hotels, small hotel chains, and franchise operators with properties ranging from 20 to 200 rooms. The platform comprises a core Property Management System (PMS) handling reservations, check-in/out, housekeeping, group management, and direct billing, augmented by modules for rate management, distribution management (100+ channel connectivity), CRM, and guest experience management. Its proprietary /CONNECT integration platform enables cloud-based connections to third-party systems including CRS, CRM, POS, electronic locks, revenue management, and guest messaging, with no one-time setup fee for cloud integrations.
The company generates revenue through a per-room monthly subscription model with three published tiers (Basic, Independent, Enterprise) scaled to property size, plus ancillary offerings including SkyTouch GT (paperless check-in), SkyTouch Quick Shop (retail POS), and SkyTouch University (eLearning). SkyTouch distributes primarily through direct sales, website-based demo scheduling, and transparent online pricing, targeting North American hotel operators with US-based 24/7 support. The platform supports 6,000+ properties across the US and Canada, reporting 99.9% uptime, 91% support satisfaction, and 90% same-day incident closure. Customer logos are dominated by independent boutique hotels and small franchise brands (Vagabond Inn, GreenTree Inn & Suites), with no disclosed enterprise anchor accounts, indicating a distributed SMB customer base. Strategic technology partnerships include AWS (infrastructure), SynXis CRS, Siteminder, Akia, and Anacove.
SkyTouch Solutions firmographics
Firmographics- Name
- SkyTouch Solutions
- Legal name
- SkyTouch Technology
- Website
- https://skytouchtechnology.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- SkyTouch Solutions, a division of Choice Hotels International, provides a 100% cloud-based hotel operating system (Hotel OS) including PMS, rate management, and distribution management. It serves 6,000+ independent hotels, small chains, and franchises across North America via per-room subscription pricing and 100+ third-party integrations.
- Ownership category
- akta.pro rank
SkyTouch Solutions industry classification
Industry- Product category
- Hotel Property Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Property Management Systems (PMS) (THALACAA)
- akta.pro secondary industry
- Hotel & Accommodation Booking Platforms (THALAFAB)
Keywords
Where SkyTouch Solutions is headquartered
LocationHeadquarters
- HQ city
- Scottsdale
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
SkyTouch Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Hotel PMS Subscription (Per-Room Pricing): SkyTouch generates revenue through a per-room subscription model that scales with property size. Hotels pay based on the number of rooms they manage, from as few as 20 rooms to properties with 200+ rooms. This recurring revenue model provides predictable costs for hotels while enabling SkyTouch to generate sustained subscription income.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic tier with core PMS features including reservations, housekeeping, maintenance, 24/7 support, SkyTouch University, automated night audit, rate management, two-way channel distribution, direct billing, guest profiles, and reporting. |
| Subscription | Monthly | Independent tier designed for boutique hotels, economy, and mid-scale independent properties with scalable pricing. |
| Subscription | Monthly | Enterprise tier with full platform capabilities including enterprise automation, administration, and enterprise reporting for larger hotel organizations. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
SkyTouch Solutions product offering
Product offeringCore offering
SkyTouch Solutions develops and sells the SkyTouch Hotel OS, a 100% cloud-based hotel property management system (PMS) designed for independent hotels, small chains, and franchises. The platform handles reservations, check-in/check-out, housekeeping, billing, rate management, channel distribution, CRM, and guest experience with real-time analytics. It includes the proprietary /CONNECT integration platform enabling 100+ third-party vendor connections without setup fees.
Product overview
SkyTouch Solutions offers the SkyTouch Hotel OS, a unified cloud-based hotel operations platform consisting of a core Property Management System (PMS) with integrated modules for Rate Management, Distribution Management, Customer Relationship Management (CRM), and Guest Experience. The platform is built on a /CONNECT integration platform that enables seamless connections with over 100 third-party vendor integrations including revenue management systems, POS solutions, channel managers, and guest engagement tools. Additional offerings include SkyTouch GT for paperless check-in, SkyTouch Quick Shop for retail POS, SkyTouch University for training, and 24/7 technical support. The company also provides a pricing model with three tiers (Basic, Independent, Enterprise) using a per-room pricing structure.
Differentiator
Problem solved
Functional benefit
Brands
- SkyTouch Hotel OS: Cloud-based hotel property management system and operations platform
- SkyTouch /CONNECT
- SkyTouch GT
- SkyTouch University
Products and services
- SkyTouch Hotel OS (Hotel Operations Platform)
- SkyTouch Property Management System (PMS)
- SkyTouch Rate Management
- SkyTouch Distribution Management
- SkyTouch Customer Relationship Management (CRM)
- SkyTouch Guest Experience
- SkyTouch /CONNECT Integration Platform
- SkyTouch GT (Paperless Check-In)
- SkyTouch Quick Shop
- SkyTouch University (eLearning Training)
- 24/7 Technical Support
Quantifiable outcome
- Reduced check-in time from 5 minutes to under 1 minute (40 seconds)
- +5 more outcomes
Companies that use SkyTouch Solutions
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles2 records
SkyTouch Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration45 records
AI capability5 records
Feature9 records
SkyTouch Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, primary, infrastructure and minor.
- AnacovecoreStrategic partnership announced in August 2025 to revolutionize hotel operations through joint technology development and integration capabilities aimed at modernizing property management workflows.
- AkiacoreAkia provides AI-powered hotel messaging service for contactless check-in, on-property communications, reputation management, and revenue optimization. The direct integration via SkyTouch /CONNECT enables hotels to automatically sync guest information and engage with guests via text message, enhancing personalization and operational efficiency.
- Choice Hotels InternationalprimarySkyTouch Technology is a division of Choice Hotels International, Inc. The parent company relationship provides strategic backing and alignment with Choice Hotels' franchise technology needs.
- AWS (Amazon Web Services)infrastructureCloud infrastructure provider powering SkyTouch's cloud-based Hotel OS platform for reliable, scalable hotel property management services.
- Synxis CRScoreCentral Reservation System integration enabling automatic exchange of availability, rates, restrictions, and reservations between SkyTouch and Synxis booking platforms.
- SitemindercoreChannel management and distribution partner enabling hotels to manage online presence across multiple booking channels and OTAs.
- TravelClick CRScoreCentral Reservation System integration for managing hotel inventory distribution and availability across channels.
- Operation HomefrontminorNonprofit partnership announced September 2023 to support military families through corporate responsibility initiatives.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
SkyTouch Solutions competitors and assessment
Company assessmentDirect peers
- Cloudbeds: Cloud-based hotel management platform serving independent hotels, small chains, and hostels globally. Directly comparable to SkyTouch as both target the independent and mid-market hotel segment with cloud-native PMS, channel manager, and booking engine offerings.
- Mews: Modern cloud-native hospitality platform used by hotels, hostels, and serviced apartments. Directly comparable as a cloud-based PMS with strong integration marketplace and modern UX targeting similar independent and boutique hotel customers.
- Stayntouch: Cloud-based PMS designed for hotels ranging from independent properties to large chains. Direct competitor to SkyTouch with mobile-first operations, integrated RMS, and similar targeting of mid-market hoteliers.
- Guestline: Cloud-based PMS and distribution platform for independent hotels, groups, and chains primarily in the UK and Europe. Comparable offering and customer segment (independent and mid-market hoteliers) with cloud-based property management and channel distribution.
- SiteMinder: Cloud-based hotel commerce platform offering channel manager, booking engine, and PMS solutions to independent hotels and chains. Directly comparable as a channel distribution and PMS partner/competitor serving the same hotelier segment.
- RoomKey PMS: Cloud-based property management system designed specifically for independent hotels and small chains in North America. Closely comparable target market (independent North American hoteliers) and SaaS delivery model.
- Little Hotelier: Cloud-based PMS and booking engine tailored for small hotels, B&Bs, and hostels. Highly comparable focus on small-property hoteliers with similar ease-of-use and per-property subscription pricing.
- RMS Cloud: Cloud-based property management system for hotels, motels, and serviced apartments. Comparable SaaS PMS targeting small to mid-sized hotel properties with similar feature breadth including reservations, billing, and integrations.
Broad incumbents
- Oracle OPERA Cloud (Oracle Hospitality): Enterprise hospitality platform used by large hotel chains and resorts globally. Competes broadly with SkyTouch at the upper end of the market with OPERA Cloud PMS, though SkyTouch focuses on smaller properties outside Oracle's traditional enterprise stronghold.
Emerging players
- Hotelogix: Cloud-based hotel management system serving independent hotels and small chains globally. Comparable cloud PMS targeting similar customer segment with emphasis on affordability for smaller properties.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
SkyTouch Solutions social profiles
Digital presenceSkyTouch Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
SkyTouch Solutions leadership team
Management profileNumber of profiles
Profiles2 records
SkyTouch Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SkyTouch Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SkyTouch Solutions
What does SkyTouch Solutions do?
SkyTouch Solutions develops and sells the SkyTouch Hotel OS, a 100% cloud-based hotel property management system (PMS) designed for independent hotels, small chains, and franchises. The platform handles reservations, check-in/check-out, housekeeping, billing, rate management, channel distribution, CRM, and guest experience with real-time analytics. It includes the proprietary /CONNECT integration platform enabling 100+ third-party vendor connections without setup fees.
Is SkyTouch Solutions a public or private company?
SkyTouch Solutions is a private company. It is classified as corporate owned and is currently operating.
When was SkyTouch Solutions founded?
SkyTouch Solutions was founded in 2013. It employs 251 to 500 people.
Where is SkyTouch Solutions based?
SkyTouch Solutions is headquartered in Scottsdale, United States, in the North America region.
How does SkyTouch Solutions make money?
One revenue line is on record: hotel PMS Subscription (Per-Room Pricing).
Who are SkyTouch Solutions's main competitors?
Direct peers on record are Cloudbeds, Mews, Stayntouch, Guestline, SiteMinder, RoomKey PMS, Little Hotelier and RMS Cloud. Oracle OPERA Cloud (Oracle Hospitality) is listed as a broad incumbent. Hotelogix is listed as an emerging player.
Does SkyTouch Solutions have an API?
Yes. SkyTouch /CONNECT is an integration platform and API that enables hoteliers to connect third-party vendors and systems to the SkyTouch Hotel OS. The platform supports seamless data exchange between the PMS and integrated partners. No one-time setup fee for cloud-based /CONNECT integrations. SkyTouch has been able to easily connect vendors through the /CONNECT API to the future of hospitality technology. Developer documentation is at skytouchtechnology.com/software-solutions/connect.
What industry is SkyTouch Solutions in?
SkyTouch Solutions's product category is Hotel Property Management Software. Its primary akta.pro industry code is THALACAA, Property Management Systems (PMS), with a secondary code of THALAFAB, Hotel & Accommodation Booking Platforms. Its NAICS code is 5182 and its SIC code is 8744.