Hong Kong Broadband Network

What Hong Kong Broadband Network does

Hong Kong Broadband Network (HKBN) is an integrated Hong Kong telecommunications and ICT provider, publicly listed on the Hong Kong Stock Exchange (stock code 1310) and headquartered in Kwun Tong. Founded in 1999 as a subsidiary of City Telecom / Hong Kong Television Network, HKBN was taken private by CVC Capital Partners in 2012 and re-listed on the HKEX main board in March 2015. The company operates a dual-segment platform: a residential consumer business serving approximately 1 in 3 Hong Kong families, and HKBN Enterprise Solutions (HKBNES) serving approximately 1 in 2 active companies in Hong Kong across 8,220 commercial buildings. Its self-built fiber network covers ~2.65 million Hong Kong homes using 25G PON and XGS-PON technology.

The core product portfolio spans symmetric GigaFast fiber broadband (Hong Kong's first 25Gbps residential service, launched June 2024 with Nokia), 5G mobile services operated as an MVNO on SmarTone/China Mobile HK/3 Hong Kong networks, fixed-line voice, bundled OTT entertainment (Netflix, Disney+, HBO Max, KKBOX, myTV Gold, WeTV, iQIYI), the HKBN PROTECT cybersecurity suite (powered by F-Secure), a Wi-Fi 6/7 router ecosystem with TP-Link Aginet, smart-home integration via HKBN Smart (with Philips Hue and Momax), travel data SIM (Global SIM+), AXA-branded insurance products, and an AegisConnect (智老友) elderly fall-detection service. On the enterprise side, HKBNES delivers cloud and data-center services, system integration, OFFICE+, Easy IT, voice and collaboration, managed cybersecurity and the newly announced (May 2026) AI+ Domestic Computing Power Platform integrating OpenClaw AI on domestic GPU infrastructure.

HKBN's revenue mechanics combine recurring subscriptions (24–36 month broadband and mobile contracts), commission-based entertainment and insurance bundles, managed-services contracts for enterprise customers, hardware sales of own-brand routers and smartphones (via iPhone for Life), and wholesale/data-center fees. Distribution runs through direct-to-consumer online self-service (hkbn.net, My HKBN app), inside sales via dedicated hotlines and WhatsApp, physical branded stores, third-party retail (Pricerite, TMF), and direct enterprise field sales via HKBNES account managers. The company employs 1,001–5,000 staff, holds MSCI ESG AAA and SBTi certifications, and has received multiple ISO certifications (9001, 14001, 20000-1, 27001, 45001, 10002) across its enterprise subsidiaries.

Name

Hong Kong Broadband Network

Legal name

HKBN Ltd. (香港寬頻有限公司)

Website

https://www.hkbn.net/personal/home/en/landing

Company type

Public

Founded year

2004

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

New Territories

HQ country

Hong Kong SAR China

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Fiber Broadband Subscription: Recurring monthly broadband service fees ranging from 100Mbps to 25Gbps symmetrical, including fixed contract terms (typically 24-36 months) with promotional discounts for new sign-ups and loyalty/renewal offers; supports online self-service sign-up and bundle upsell.
2. Mobile Services Subscription (MVNO): Monthly 5G mobile plans (HK$98/124/148 plans with 30GB/60GB/100GB data) plus smartphone installment plans, operated as MVNO on SmarTone/China Mobile HK/3 Hong Kong networks; recurring 24-30 month contracts with bundled roaming data.
3. Home Telephone and IDD Services: Home fixed-line telephone service with value-added features (call forwarding, caller ID, anonymous call rejection) and international direct dialing (IDD 0030) usage-based charges.
4. Entertainment and OTT Bundle Commissions: Bundle partnerships with Netflix, Disney+, HBO Max, myTV Gold, WeTV (Tencent Video), iQIYI, KKBOX where HKBN earns commissions/referral revenue on streaming subscriptions registered through HKBN platform; recurring revenue with promotional 24-36 month bundled terms.
5. Insurance and Financial Product Commissions: Travel insurance, home insurance, and other insurance products distributed in partnership with AXA; HKBN earns referral/commission on policies with promotional rebates (e.g., HK$20/month bill credit for home insurance with paid broadband plans).
6. Enterprise ICT Solutions and Managed Services: Recurring enterprise contracts for cloud, data center, IT outsourcing, system integration, voice & collaboration, cybersecurity managed services, network connectivity, OFFICE+, AegisConnect, and Smart/Digital Solutions; targets 1 in 2 active companies in Hong Kong.
7. Hardware Sales (Routers, Smartphones, Smart Home Devices): Direct hardware sales of Wi-Fi 6/7 routers (own brand Priority Plus Series, Speed Series, Coverage Series, Gaming Series, Marvel co-lab Series), smartphones (iPhone for Life program), and HKBN Smart smart home appliances (Disney/MARVEL-themed).
8. Professional Services and Consulting: Free on-site network assessment, professional installation, on-site 1-for-1 router replacement maintenance, and IT outsourcing/system integration services for enterprise and residential customers; included with Wi-Fi and broadband service plans.

Pricing tiers

Go-to-market motion5 records

Distribution channels9 records

Marketing channels9 records

Core offering

Hong Kong Broadband Network (HKBN) is an integrated telecom and ICT operator providing residential fiber broadband (up to Hong Kong's first 25Gbps symmetrical service), 5G mobile services as an MVNO, home telephone, entertainment bundles, smart home, cybersecurity, and insurance to households — and enterprise broadband, cloud, data center, managed services, system integration, voice & collaboration, cybersecurity, and an AI+ domestic computing power platform to businesses across Hong Kong, Macau, and Mainland China.

Product overview

Hong Kong Broadband Network (HKBN) operates as a dual-segment integrated telecom and ICT platform-plus-modules architecture. The core residential platform is its symmetric GigaFast fiber broadband (2.5Gbps–25Gbps) bundled with HKBN Mobile 5G services, HKBN Home Telephone, and the My HKBN self-service app. Around this core sit named product modules: HKBN PROTECT (HKBN SAFE+, HKBN HomeSAFE, HKBN VPN, HKBN ID Protection — co-built with F-Secure) for cybersecurity; HKBN Wi-Fi 6/7 router solutions; HKBN Smart (formerly HKBN Home) smart-home platform integrating Philips Hue and Momax devices; HKBN Entertainment bundles (Netflix, Disney+, HBO Max, KKBOX, iQIYI, WeTV, myTV Gold, JOOX); Global SIM+ travel data; HKBN Insurance (home, travel, accident) in partnership with AXA; and the AegisConnect (智老友) elderly-fall-detection solution. On the enterprise side, HKBN delivers the AI+ Domestic Computing Power Platform with integrated OpenClaw AI, cloud & data-center services, OFFICE+, Easy IT (易．IT), AegisConnect enterprise distribution, voice/collaboration, cybersecurity, and system integration. Sub-brands include N mobile (travel/lifestyle) and HKBN Shoppy (寬樂買) for retail.

Differentiator

Problem solved

Functional benefit

Brands

• N mobile: Travel and lifestyle mobile brand launched by HKBN in December 2023.
• HKBN Smart
• Shoppy 寬樂買 (HKBN Shoppy)
• 智老友
• HKBN PROTECT
• Global SIM+ (formerly Global SIM 月月通)
• AegisConnect
• OFFICE+
• 易．IT (Easy IT)
• HKBN Enterprise Solutions (HKBNES / 香港寬頻企業方案)

Products and services

• GigaFast Fiber Broadband (2.5Gbps/5Gbps/10Gbps/25Gbps) Symmetric upload/download residential fiber broadband plans from 2.5Gbps up to Hong Kong's first 25Gbps service using 25G PON technology, with a global-first HKD-denominated speed plus low-latency money-back dual guarantee.
• HKBN Mobile (5G mobile services) 5G mobile service plans operating over SmarTone, China Mobile Hong Kong, and 3 Hong Kong networks, with plans starting at HK$98/month including bundled Mainland China/Macau roaming data and local voice minutes.
• Global SIM+ (travel data SIM) Single travel data SIM card covering 50+ regions with daily 1GB full-speed data (128 kbps thereafter), available via post-paid daily billing or prepaid data passes averaging HK$8.8/day.
• HKBN Entertainment Bundles (Netflix, Disney+, HBO Max, KKBOX, iQIYI, WeTV, myTV Gold) Bundled OTT streaming video and music subscriptions offered at discounted rates to new and existing HKBN broadband subscribers across Netflix, Disney+, HBO Max, KKBOX, myTV Gold, WeTV, and iQIYI.
• HKBN Home Telephone Service Residential fixed-line voice service with value-added features including call forwarding, caller ID, anonymous call rejection, and international direct dialing (IDD 0030).
• HKBN PROTECT (HKBN SAFE+, HKBN HomeSAFE, HKBN VPN, HKBN ID Protection) End-to-end consumer cybersecurity suite including antivirus, data-breach monitoring, VPN for individual devices (SAFE+) and router-level ransomware/phishing/malware blocking for all connected home devices (HomeSAFE).
• HKBN Wi-Fi 6/7 Router Solutions Managed in-home Wi-Fi 6/7 router lineup with free on-site installation and 24/7 support, including Hong Kong-exclusive models, Mesh Wi-Fi for large homes, gaming-optimized routers, and limited-edition MARVEL-themed designs.
• HKBN Smart (smart home platform) Cross-brand smart-home platform unifying control of appliances from Philips Hue, Momax, and Disney/MARVEL/Star Wars co-branded devices through the HKBN Smart App.
• HKBN Insurance (Travel, Home, Personal Accident, Overseas Study, Domestic Helper) One-stop insurance brokerage offered in partnership with AXA, including travel insurance and home insurance with monthly bill-credit rebates for broadband subscribers.
• AI+ Domestic Computing Power Platform (with OpenClaw AI) Enterprise platform built on domestic GPU technology with an integrated enterprise-grade OpenClaw AI solution for AI workloads and cloud/on-prem GPU acceleration, backed by HK$100 million investment announced on 7 May 2026.
• HKBN Enterprise Solutions (HKBNES) Enterprise division delivering telecom, cloud, data center, IT outsourcing, system integration, managed cybersecurity, voice & collaboration, and digital solutions to approximately 1 in 2 active companies in Hong Kong across 8,220 commercial buildings.
• OFFICE+ (Enterprise Managed Office Solution) Enterprise IT outsourcing and managed-office product under HKBN enterprise services for business customers seeking managed workplace IT.
• 易．IT (Easy IT) Enterprise IT Service Enterprise IT outsourcing service listed under HKBN enterprise solutions for business customers.
• AegisConnect (智老友 Elderly Care Smart Solution) Hong Kong's first integrated wireless home-care pendant plus millimeter-wave radar fall-detection system that automatically alerts an emergency response center when a fall is detected; marketed under the '智老友' brand.
• N mobile (travel and lifestyle mobile brand) HKBN sub-brand launched in December 2023 targeting travel and lifestyle mobile service users.
• My HKBN App Self-service mobile app for account management, service subscription/renewal, reward redemption, and lifestyle privileges, available on iOS, Android, and Huawei AppGallery.

Quantifiable outcome

• Serves ~1 in 3 Hong Kong families as residential customers
• +9 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature8 records

Partnerships

30 partnerships are on record, tiered flagship, core and minor.

• Domestic GPU Technology Provider (for AI+ Platform)flagshipStrategic or Co-development Partner · 7 May 2026HKBN invested HK$100 million in an 'AI+ Domestic Computing Power Platform' featuring leading domestic GPU technology integrated with enterprise-grade OpenClaw AI solution announced 7 May 2026. Partnership enables HKBN to deliver AI infrastructure and compute services to enterprise customers in Hong Kong.
• HIKMICRO (海康微影)flagshipChannel Partner/ Reseller/ Distributor · 1 April 2026HKBN Enterprise Solutions forged an exclusive distribution partnership with HIKMICRO announced 1 April 2026 to empower intelligent security and efficient management for businesses. The collaboration brings HIKMICRO's intelligent security products through HKBN's enterprise sales channel to Hong Kong businesses.
• Automated Systems Holdings (ASL)coreStrategic or Co-development Partner · 18 March 2026HKBN deepened its local Hong Kong ecosystem through collaboration with Automated Systems Holdings as part of F5's 2026 Solution Day partnership ecosystem, supporting AI and multicloud digital resilience initiatives.
• Global Technology Integrator (GTI)coreStrategic or Co-development Partner · 18 March 2026HKBN partnered with Global Technology Integrator as part of F5's 2026 Solution Day to deliver unified multicloud governance and AI security solutions to Hong Kong enterprise customers.
• HGC Global CommunicationscoreStrategic or Co-development Partner · 18 March 2026HKBN deepened its Hong Kong ecosystem through collaboration with HGC Global Communications at F5's 2026 Solution Day, addressing enterprise digital resilience in the AI and multicloud era.
• SleekFlowcoreTechnology or Integration · 6 January 2025HKBN partnered with SleekFlow to implement WhatsApp Business API channels for customer engagement and service. The integration brought automation and analytics tools to boost marketing and support efforts, resulting in high engagement rates and enhanced data analytics. HKBN plans further CRM integration for personalized services.
• NokiaflagshipTechnology or Integration · 1 June 2024HKBN collaborated with Nokia to launch Hong Kong's first 25Gbps enterprise and residential broadband service in June 2024. The technology partnership leverages Nokia's 25G PON capabilities to deliver symmetrical multi-gigabit fiber to Hong Kong homes and businesses.
• Disney+ (The Walt Disney Company)flagshipGTM or Marketing Partner · 1 October 2021HKBN became Disney+'s exclusive broadband partner in Hong Kong in October 2021, offering Disney+ Standard Plan bundled with HKBN fiber broadband from HK$179/month to both new and existing customers.
• Netflix (distribution partnership discussions)minorGTM or Marketing Partner · 7 January 2016When Netflix launched in Hong Kong on 7 January 2016, the company was in talks with HKBN for a potential distribution partnership. The partnership later materialized as a bundled offering.
• F-SecureflagshipTechnology or IntegrationHKBN partnered with F-Secure (Finnish cybersecurity authority) to deliver HKBN PROTECT suite including HKBN SAFE+ (personal antivirus, data breach monitoring, VPN) and HKBN HomeSAFE (router-level network protection for all connected devices). F-Secure's technology powers HKBN's consumer cybersecurity offering.
• AXA安盛 (AXA Hong Kong)coreStrategic or Co-development PartnerHKBN partnered with AXA to deliver one-stop insurance solutions including travel insurance (卓越豐盛優遊樂) and home insurance (卓越豐盛優居樂). Customers can bundle home insurance with broadband sign-up or purchase standalone policies.
• SmarTone, China Mobile Hong Kong, 3 Hong KongflagshipOEM/ Whitelabel/ Licensing PartnerHKBN operates as a Mobile Virtual Network Operator (MVNO) leveraging the networks of SmarTone, China Mobile Hong Kong, and 3 Hong Kong to deliver its 5G mobile services to residential and SME customers. Without its own mobile network infrastructure, HKBN relies on these carrier partnerships to offer 5G plans.
• NetflixcoreGTM or Marketing PartnerHKBN bundles Netflix streaming subscriptions with designated broadband plans, allowing customers to register Netflix through HKBN and watch across devices. Updated T&Cs effective 17 November 2025.
• KKBOXcoreGTM or Marketing PartnerHKBN bundles KKBOX music streaming service with designated broadband plans; from 2 February 2026 all paying KKBOX members (including those registered via HKBN) receive lossless audio quality.
• HBO Max (Warner Bros. Discovery)coreGTM or Marketing PartnerHKBN offers HBO Max (formerly Max, rebranded 9 July 2025) bundled with designated fiber broadband plans from HK$179/month for the Standard Plan. Both new and existing customers eligible.
• myTV Gold (myTV SUPER)coreGTM or Marketing PartnerHKBN bundles myTV Gold (24 months free with designated broadband plans) for Asian entertainment including drama, variety shows, sports, and horse racing content. Existing base-plan customers get limited-time free upgrade.
• WeTV (Tencent Video Overseas)minorGTM or Marketing PartnerHKBN bundles WeTV (Tencent Video Overseas) for 24 months with designated broadband plans; existing customers can subscribe standalone at HK$35/month (vs HK$48 official price).
• iQIYI (愛奇藝)minorGTM or Marketing PartnerHKBN bundles iQIYI for 36 months with designated broadband plans for Mainland Chinese and Southeast Asian entertainment; existing customers get Gold/Diamond membership from HK$35/month.
• TP-Link (Aginet series)coreTechnology or IntegrationHKBN uses TP-Link Aginet EX821v and EB810v Wi-Fi routers as Priority Plus Series with on-site 1-for-1 maintenance; these models also support HKBN HomeSAFE cybersecurity service.
• Momax, Philips Hue (and other smart home brands)coreTechnology or IntegrationHKBN Smart app integrates multiple smart home brands via cross-platform cloud integration, including Philips Hue for lighting and Momax for IoT vacuum robots (Trio-Cleanse UV-C) and air purifiers (Ultra-Air Plus IoT).
• Apple (iPhone for Life / Apple Authorized Reseller)flagshipChannel Partner/ Reseller/ DistributorHKBN operates as Apple authorized retailer/reseller offering the full iPhone lineup (iPhone 17, 17 Pro, Air, 17e) and Apple Watch, iPad products through its Shoppy storefront with iPhone for Life device subscription plans bundled with HKBN mobile services.
• CiscoflagshipTechnology or IntegrationHKBN is a major Cisco partner in Greater China, having received multiple awards including Greater China Partner of the Year (2023), Managed Services Partner of the Year (2021, 2022, 2023), Innovation Solution Partner of the Year HK (2021), and Technology Excellence Collaboration (2022).
• MicrosoftcoreTechnology or IntegrationHKBN partnered with Microsoft Hong Kong to launch Office 365 cloud service bundles (2013); won Top CSP Indirect Reseller award from Microsoft and Microsoft Hong Kong 2020 Partner of the Year.
• FortinetcoreTechnology or IntegrationHKBN is Fortinet Advanced Partner with multiple awards including Top Performance Secure Access Solutions (2021), Mega Project (2020), and Strategic Project 2022 Award.
• HuaweicoreTechnology or IntegrationHKBN won Huawei Hong Kong Partner Summit award for 2020 Excellent Partner and 2022 2021年度優秀合作夥伴獎. Also won Huawei HK & Macau Partner Conference 2022 2022年度優秀合作夥伴獎.
• Aruba (HPE)coreTechnology or IntegrationHKBN won FY22 Top Country Reseller Award Enterprise (HK), FY22 SaaS Central Reseller Award (SEATH), and FY22 Top Performing Aruba Partner from Aruba.
• NetAppcoreTechnology or IntegrationHKBN won NetApp FY2022 Solution Innovation Award.
• Check Point Software TechnologiescoreTechnology or IntegrationHKBN won Check Point Outstanding Performance Partner 2021 Harmony and Top Performing Business Partner New Customer Acquisition 2021.
• AWS (Amazon Web Services)coreTechnology or IntegrationHKBN won AWS Partner Award - Managed Service Provider (May 2022).
• China Mobile Hong KongcoreStrategic or Co-development PartnerHKBN strengthened its strategic cooperation with China Mobile Hong Kong in February 2017, launching market-disrupting 4G plans; CMHK now serves as one of HKBN's MVNO network partners for mobile services.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• PCCW Global: International carrier arm of HKT/PCCW group competing with HKBNES on enterprise international connectivity, SD-WAN, and global managed services. Larger international footprint but HK-anchored like HKBN.
• NTT Communications (NTT Ltd Asia): Global tier-1 carrier with significant HK and APAC enterprise presence; competes with HKBNES on enterprise network, cloud, and managed services. Larger portfolio breadth but less residential fiber focus in HK.

Direct peers

• China Mobile Hong Kong: Wholesale mobile network partner to HKBN (MVNO) and direct competitor in 5G, broadband, and enterprise. Backed by China Mobile, it competes on price-led mobile and cross-border Mainland China data bundles overlapping HKBN's N mobile and 5G plans.
• HGC Global Communications: Hong Kong enterprise-focused carrier and fiber operator that competes with HKBNES in commercial fiber, data center, and enterprise ICT. Recently deepened partnership with HKBN via F5 Solution Day but remains a direct competitor in enterprise telecom.
• Hutchison Telecommunications Hong Kong (3 Hong Kong): HKBN's third MVNO network partner and a direct competitor in HK mobile and fixed broadband. Comparable in residential 5G plans, roaming, and enterprise services, particularly cross-border China roaming use cases.
• SmarTone Telecommunications: One of HKBN's three MNO partners for MVNO 5G services and simultaneously a direct competitor in residential 5G plans and enterprise mobile. Comparable on broadband, mobile, and enterprise solutions targeting the same HK household and corporate base.
• HKT Limited (PCCW group): Hong Kong's incumbent fixed-line and mobile operator and HKBN's largest direct competitor across residential fiber, mobile, and enterprise. Competes head-to-head on broadband speed tiers, content bundles, and enterprise ICT across the same 8,220+ commercial building footprint.

Others

• Cisco Systems (Hong Kong): HKBN's largest technology partner and multi-year award winner (Greater China Partner of the Year 2023); Cisco competes indirectly through its own networking portfolio that HKBN resells and integrates into enterprise solutions.
• Microsoft Hong Kong: Strategic partner and 2020 HK Partner of the Year; competes with HKBN cloud offerings via Azure while being a key software stack HKBN bundles and resells for enterprise customers.

Regional players

• China Telecom Global: Mainland-China-headquartered carrier with significant HK enterprise presence; competes with HKBNES on cross-border enterprise connectivity, cloud, and managed services targeting Chinese multinationals operating in Hong Kong.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/HKBNofficial
• Facebookfacebook.com/HongKongBroadbandNetwork
• LinkedInlinkedin.com/company/hong-kong-broadband-network
• Instagraminstagram.com/hkbnofficial

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries9 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hong Kong Broadband Network