ProvenExpert.com

What ProvenExpert.com does

ProvenExpert.com, operated by Berlin-based Expert Systems AG (HRB 188499 B, founded 2011), is an online customer-review and reputation-management platform aimed at small and medium-sized businesses, freelancers, and service providers, with an Enterprise Suite tier serving larger multi-branch organizations. The core product is a self-serve SaaS platform that lets registered experts collect customer feedback via standardized, industry-specific surveys (up to 60 competency criteria per business field), aggregate reviews from multiple third-party portals into a single profile and rating seal, and surface Google star ratings in search results. Supporting modules include customizable rating seals, a Business Listings feature for syncing company data to Google and Facebook, an ExpertCompass inquiry-routing directory, an Affiliate Program, and a mobile ReviewButler app. A 2025 AI Assistant feature adds generative text suggestions for responding to customer reviews.

The business model is freemium-led recurring subscription, with FREE, BASIC, PLUS, and PREMIUM tiers (plus a 30-day PREMIUM trial) and a separate Enterprise Suite for larger accounts; students at German institutions receive free PREMIUM access. Distribution is primarily product-led self-serve via direct website registration, complemented by an enterprise sales motion, with the platform available in 15 language versions and operations spanning Europe (Germany, France, UK, Netherlands, Spain, Italy, Portugal, Denmark, Finland, Sweden, Estonia, Poland, Turkey) and the US. The company is privately held with no disclosed parent company, no recent external funding since 2016 (Rheingau Founders 2012; Auden 2016), and is led by CEO and Chairman Remo Fyda and Executive Chairman Jürgen Jaron. Reported scale signals include over 2.3 million expert profiles, more than 142 million reviews collected, and self-reported customer outcomes such as a 25% average revenue uplift with 15 minutes per week of platform use, though revenue, ARR, and paying-customer figures are not disclosed.

Name

ProvenExpert.com

Legal name

Expert Systems AG

Website

https://provenexpert.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

ProvenExpert.com, operated by Berlin-based Expert Systems AG, is a customer-review and reputation-management SaaS platform serving SMBs, freelancers, and service providers across Europe and the US, with freemium subscriptions, an Enterprise Suite, and 15-language availability.

Ownership category

akta.pro rank

Product category

Online Reputation Management

NAICS

Software Publishers (5132), Marketing Research and Public Opinion Polling (541910)

SIC

Miscellaneous Publishing (2741)

akta.pro primary industry

Marketplace & E-commerce Trust & Safety (Listings, Sellers, Reviews) (BPAAALAB)

akta.pro secondary industries

Social Media & Online Reputation Screening (BPACALAL), Lead Generation, Comparison & Marketplace Platforms (Financial Products) (FSAEAMAM)

Keywords

• Online reputation management
• Customer review platform
• Review aggregation software
• Business rating management
• Customer feedback surveys

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Plans: Multi-tier subscription model with FREE, BASIC, PLUS, and PREMIUM plans. Registration is free, with paid tiers offering extended features. Revenue comes from monthly or annual subscription fees. Students receive free PREMIUM access while enrolled.
2. Enterprise Suite: Customized enterprise solution for larger organizations requiring individual employee, team, branch, or company-wide customer satisfaction measurement.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

ProvenExpert.com is an online reputation management and customer review platform that enables businesses to collect customer feedback through customizable industry-specific surveys, aggregate reviews from multiple external platforms into a single profile, and display unified ratings through embeddable seals and Google star ratings. The platform targets SMBs, freelancers, and service providers with self-serve subscriptions, and serves larger organizations through a dedicated Enterprise Suite for multi-branch satisfaction measurement.

Product overview

ProvenExpert.com is a customer review marketing and reputation management platform operated by Expert Systems AG (Berlin, Germany). The core product is a unified platform enabling businesses to collect customer feedback via customizable surveys, aggregate reviews from multiple portals, and display unified ratings through embeddable seals. The platform includes Google star ratings integration, an Enterprise Suite for multi-branch satisfaction measurement, and an ExpertCompass directory for business discovery. Additional modules include an Affiliate Program, Business Listings for multi-platform data synchronization, and ProvenExpert Awards for recognition. The platform supports multiple languages and review collection methods (email invitations, survey links, social media, access codes).

Differentiator

Problem solved

Functional benefit

Brands

• ExpertCompass: A service feature allowing users to find and connect with professionals registered on the platform
• Enterprise Suite
• ReviewButler

Products and services

• ProvenExpert Platform (Core SaaS) Core online reputation management SaaS platform enabling businesses to create profiles, collect customer reviews, aggregate external ratings, and display unified rating seals. Offered via FREE, BASIC, PLUS, and PREMIUM subscription tiers with a 30-day free trial for PREMIUM. Targeted at SMBs, freelancers, and service providers.
• Enterprise Suite Enterprise-grade customer satisfaction measurement solution for larger organizations, supporting benchmarking across individual employees, teams, branches, or entire company operations. Customizable to company CI requirements. Sold via dedicated enterprise sales motion.
• ReviewButler App Mobile app integration for managing review collection, automating customer feedback processes, and responding to customer reviews from a dedicated application.
• ExpertCompass Expert directory and inquiry routing service enabling prospective customers to search for registered service providers and submit service requests that are forwarded to appropriate companies on the platform.
• AI Assistant for Review Responses Text-based generative AI capability that produces draft responses to incoming customer reviews, helping businesses reply faster and more consistently. Accessible to platform users within usage-based monthly limits (e.g., 100 runs per month).

Quantifiable outcome

• 25% revenue increase with 15 minutes of effort per week
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• Google Cloud PlatformcoreTechnology or IntegrationPrimary hosting service provider for servers needed to provide ProvenExpert services. Data transfers for customer feedback and non-public profiles are protected by SSL encryption using Google Cloud infrastructure.
• HubSpotcoreTechnology or IntegrationMarketing automation and CRM platform used for email communications, contact forms, support chat, and creating usage profiles of customer behavior. HubSpot stores data in Ireland and USA.
• StripecoreTechnology or IntegrationBanking service provider for payment processing including SEPA direct debit and credit card payments for subscription services.
• PayPalcoreTechnology or IntegrationAdditional banking service provider for invoice payment processing through PayPal.
• Deutsche TelekomcoreTechnology or IntegrationHosting service provider alongside Google Cloud Platform for servers needed to provide ProvenExpert services.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Trustpilot: Trustpilot is a publicly listed online review platform serving SMBs and enterprises with review collection, profile management, and rating widgets. It is the most direct comparable to ProvenExpert in business model, customer base, and review-aggregation product.
• Birdeye: Birdeye is a multi-product reputation and customer experience platform for SMB and mid-market businesses, offering review generation, listings management, and messaging. It competes head-on with ProvenExpert's review collection, Google integration, and Enterprise Suite value propositions.
• Reputation.com: Reputation.com is an enterprise-focused reputation management platform with review monitoring, surveys, and listings management across multiple locations. It overlaps with ProvenExpert's Enterprise Suite for branch- and location-level satisfaction measurement.
• Podium: Podium combines review requests, customer messaging, and payments for local businesses. Its review-generation flow and SMB targeting closely mirror ProvenExpert's freemium review-collection model.
• ReviewTrackers: ReviewTrackers is a review monitoring and customer feedback analytics platform for multi-location businesses. It is comparable in survey, aggregation, and analytics functionality to ProvenExpert's enterprise offering.
• Feefo: Feefo is a verified-reviews and customer insight platform serving retail, travel, and financial services. Its verified-feedback model and SMB-to-enterprise reach align closely with ProvenExpert's verified review system and Enterprise Suite.

Emerging players

• NiceJob: NiceJob focuses on reputation marketing for home services and SMBs, with automated review requests and embeddable social proof widgets. It targets the same SMB customer base as ProvenExpert's self-serve plans.

Broad incumbents

• Yelp: Yelp is a large consumer-facing local business review platform. While it does not sell SMB SaaS directly in the same way, it dominates the local review ecosystem and competes with ProvenExpert's goal of becoming the canonical review surface for SMBs.
• Google Business Profile: Google Business Profile is Google's free business listing and review product, deeply integrated into Google Search and Maps. It competes with ProvenExpert's Google star ratings and Business Listings features and sets a powerful free baseline for the category.
• Capterra (Gartner): Capterra is a leading B2B software review and comparison marketplace under Gartner. It represents a broader category incumbent that drives software-buyer discovery through reviews, adjacent to ProvenExpert's ExpertCompass directory model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/provenexpert
• Facebookfacebook.com/ProvenExpert
• LinkedInlinkedin.com/company/provenexpert

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProvenExpert.com