ProvenExpert.com
ProvenExpert.com, operated by Berlin-based Expert Systems AG, is a customer-review and reputation-management SaaS platform serving SMBs, freelancers, and service providers across Europe and the US, with freemium subscriptions, an Enterprise Suite, and 15-language availability.
- Company typePrivate
- Founded2011
- HeadquartersBerlin, Germany
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ProvenExpert.com does
ProvenExpert.com, operated by Berlin-based Expert Systems AG (HRB 188499 B, founded 2011), is an online customer-review and reputation-management platform aimed at small and medium-sized businesses, freelancers, and service providers, with an Enterprise Suite tier serving larger multi-branch organizations. The core product is a self-serve SaaS platform that lets registered experts collect customer feedback via standardized, industry-specific surveys (up to 60 competency criteria per business field), aggregate reviews from multiple third-party portals into a single profile and rating seal, and surface Google star ratings in search results. Supporting modules include customizable rating seals, a Business Listings feature for syncing company data to Google and Facebook, an ExpertCompass inquiry-routing directory, an Affiliate Program, and a mobile ReviewButler app. A 2025 AI Assistant feature adds generative text suggestions for responding to customer reviews.
The business model is freemium-led recurring subscription, with FREE, BASIC, PLUS, and PREMIUM tiers (plus a 30-day PREMIUM trial) and a separate Enterprise Suite for larger accounts; students at German institutions receive free PREMIUM access. Distribution is primarily product-led self-serve via direct website registration, complemented by an enterprise sales motion, with the platform available in 15 language versions and operations spanning Europe (Germany, France, UK, Netherlands, Spain, Italy, Portugal, Denmark, Finland, Sweden, Estonia, Poland, Turkey) and the US. The company is privately held with no disclosed parent company, no recent external funding since 2016 (Rheingau Founders 2012; Auden 2016), and is led by CEO and Chairman Remo Fyda and Executive Chairman Jürgen Jaron. Reported scale signals include over 2.3 million expert profiles, more than 142 million reviews collected, and self-reported customer outcomes such as a 25% average revenue uplift with 15 minutes per week of platform use, though revenue, ARR, and paying-customer figures are not disclosed.
ProvenExpert.com firmographics
Firmographics- Name
- ProvenExpert.com
- Legal name
- Expert Systems AG
- Website
- https://provenexpert.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ProvenExpert.com, operated by Berlin-based Expert Systems AG, is a customer-review and reputation-management SaaS platform serving SMBs, freelancers, and service providers across Europe and the US, with freemium subscriptions, an Enterprise Suite, and 15-language availability.
- Ownership category
- akta.pro rank
ProvenExpert.com industry classification
Industry- Product category
- Online Reputation Management
- NAICS
- Software Publishers (5132), Marketing Research and Public Opinion Polling (541910)
- SIC
- Miscellaneous Publishing (2741)
- akta.pro primary industry
- Marketplace & E-commerce Trust & Safety (Listings, Sellers, Reviews) (BPAAALAB)
- akta.pro secondary industries
- Social Media & Online Reputation Screening (BPACALAL), Lead Generation, Comparison & Marketplace Platforms (Financial Products) (FSAEAMAM)
Keywords
Where ProvenExpert.com is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
ProvenExpert.com business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans: Multi-tier subscription model with FREE, BASIC, PLUS, and PREMIUM plans. Registration is free, with paid tiers offering extended features. Revenue comes from monthly or annual subscription fees. Students receive free PREMIUM access while enrolled.
- Enterprise Suite: Customized enterprise solution for larger organizations requiring individual employee, team, branch, or company-wide customer satisfaction measurement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | FREE Plan - Basic review collection and profile |
| Subscription | Monthly | BASIC, PLUS, and PREMIUM paid tiers |
| Subscription | Annual | Student Plan - Free PREMIUM for students |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
ProvenExpert.com product offering
Product offeringCore offering
ProvenExpert.com is an online reputation management and customer review platform that enables businesses to collect customer feedback through customizable industry-specific surveys, aggregate reviews from multiple external platforms into a single profile, and display unified ratings through embeddable seals and Google star ratings. The platform targets SMBs, freelancers, and service providers with self-serve subscriptions, and serves larger organizations through a dedicated Enterprise Suite for multi-branch satisfaction measurement.
Product overview
ProvenExpert.com is a customer review marketing and reputation management platform operated by Expert Systems AG (Berlin, Germany). The core product is a unified platform enabling businesses to collect customer feedback via customizable surveys, aggregate reviews from multiple portals, and display unified ratings through embeddable seals. The platform includes Google star ratings integration, an Enterprise Suite for multi-branch satisfaction measurement, and an ExpertCompass directory for business discovery. Additional modules include an Affiliate Program, Business Listings for multi-platform data synchronization, and ProvenExpert Awards for recognition. The platform supports multiple languages and review collection methods (email invitations, survey links, social media, access codes).
Differentiator
Problem solved
Functional benefit
Brands
- ExpertCompass: A service feature allowing users to find and connect with professionals registered on the platform
- Enterprise Suite
- ReviewButler
Products and services
- ProvenExpert Platform (Core SaaS) Core online reputation management SaaS platform enabling businesses to create profiles, collect customer reviews, aggregate external ratings, and display unified rating seals. Offered via FREE, BASIC, PLUS, and PREMIUM subscription tiers with a 30-day free trial for PREMIUM. Targeted at SMBs, freelancers, and service providers.
- Enterprise Suite Enterprise-grade customer satisfaction measurement solution for larger organizations, supporting benchmarking across individual employees, teams, branches, or entire company operations. Customizable to company CI requirements. Sold via dedicated enterprise sales motion.
- ReviewButler App Mobile app integration for managing review collection, automating customer feedback processes, and responding to customer reviews from a dedicated application.
- ExpertCompass Expert directory and inquiry routing service enabling prospective customers to search for registered service providers and submit service requests that are forwarded to appropriate companies on the platform.
- AI Assistant for Review Responses Text-based generative AI capability that produces draft responses to incoming customer reviews, helping businesses reply faster and more consistently. Accessible to platform users within usage-based monthly limits (e.g., 100 runs per month).
Quantifiable outcome
- 25% revenue increase with 15 minutes of effort per week
- +2 more outcomes
Companies that use ProvenExpert.com
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
ProvenExpert.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature5 records
ProvenExpert.com partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Google Cloud PlatformcorePrimary hosting service provider for servers needed to provide ProvenExpert services. Data transfers for customer feedback and non-public profiles are protected by SSL encryption using Google Cloud infrastructure.
- HubSpotcoreMarketing automation and CRM platform used for email communications, contact forms, support chat, and creating usage profiles of customer behavior. HubSpot stores data in Ireland and USA.
- StripecoreBanking service provider for payment processing including SEPA direct debit and credit card payments for subscription services.
- PayPalcoreAdditional banking service provider for invoice payment processing through PayPal.
- Deutsche TelekomcoreHosting service provider alongside Google Cloud Platform for servers needed to provide ProvenExpert services.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
ProvenExpert.com competitors and assessment
Company assessmentDirect peers
- Trustpilot: Trustpilot is a publicly listed online review platform serving SMBs and enterprises with review collection, profile management, and rating widgets. It is the most direct comparable to ProvenExpert in business model, customer base, and review-aggregation product.
- Birdeye: Birdeye is a multi-product reputation and customer experience platform for SMB and mid-market businesses, offering review generation, listings management, and messaging. It competes head-on with ProvenExpert's review collection, Google integration, and Enterprise Suite value propositions.
- Reputation.com: Reputation.com is an enterprise-focused reputation management platform with review monitoring, surveys, and listings management across multiple locations. It overlaps with ProvenExpert's Enterprise Suite for branch- and location-level satisfaction measurement.
- Podium: Podium combines review requests, customer messaging, and payments for local businesses. Its review-generation flow and SMB targeting closely mirror ProvenExpert's freemium review-collection model.
- ReviewTrackers: ReviewTrackers is a review monitoring and customer feedback analytics platform for multi-location businesses. It is comparable in survey, aggregation, and analytics functionality to ProvenExpert's enterprise offering.
- Feefo: Feefo is a verified-reviews and customer insight platform serving retail, travel, and financial services. Its verified-feedback model and SMB-to-enterprise reach align closely with ProvenExpert's verified review system and Enterprise Suite.
Emerging players
- NiceJob: NiceJob focuses on reputation marketing for home services and SMBs, with automated review requests and embeddable social proof widgets. It targets the same SMB customer base as ProvenExpert's self-serve plans.
Broad incumbents
- Yelp: Yelp is a large consumer-facing local business review platform. While it does not sell SMB SaaS directly in the same way, it dominates the local review ecosystem and competes with ProvenExpert's goal of becoming the canonical review surface for SMBs.
- Google Business Profile: Google Business Profile is Google's free business listing and review product, deeply integrated into Google Search and Maps. It competes with ProvenExpert's Google star ratings and Business Listings features and sets a powerful free baseline for the category.
- Capterra (Gartner): Capterra is a leading B2B software review and comparison marketplace under Gartner. It represents a broader category incumbent that drives software-buyer discovery through reviews, adjacent to ProvenExpert's ExpertCompass directory model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ProvenExpert.com social profiles
Digital presenceProvenExpert.com compliance and trust
Trust signalCompliance2 records
ProvenExpert.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
ProvenExpert.com leadership team
Management profileNumber of profiles
Profiles2 records
ProvenExpert.com funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ProvenExpert.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ProvenExpert.com
What does ProvenExpert.com do?
ProvenExpert.com is an online reputation management and customer review platform that enables businesses to collect customer feedback through customizable industry-specific surveys, aggregate reviews from multiple external platforms into a single profile, and display unified ratings through embeddable seals and Google star ratings. The platform targets SMBs, freelancers, and service providers with self-serve subscriptions, and serves larger organizations through a dedicated Enterprise Suite for multi-branch satisfaction measurement.
Is ProvenExpert.com a public or private company?
ProvenExpert.com is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ProvenExpert.com founded?
ProvenExpert.com was founded in 2011. It employs 51 to 100 people.
Where is ProvenExpert.com based?
ProvenExpert.com is headquartered in Berlin, Germany, in the Europe region.
How does ProvenExpert.com make money?
Two revenue lines are on record. Subscription Plans are the primary driver. The others are enterprise Suite.
Who are ProvenExpert.com's main competitors?
Direct peers on record are Trustpilot, Birdeye, Reputation.com, Podium, ReviewTrackers and Feefo. NiceJob is listed as an emerging player. Broad incumbents are Yelp, Google Business Profile and Capterra (Gartner).
Does ProvenExpert.com have an API?
No public API is recorded for ProvenExpert.com.
What industry is ProvenExpert.com in?
ProvenExpert.com's product category is Online Reputation Management. Its primary akta.pro industry code is BPAAALAB, Marketplace & E-commerce Trust & Safety (Listings, Sellers, Reviews), with a secondary code of BPACALAL, Social Media & Online Reputation Screening. Its NAICS code is 5132 and its SIC code is 2741.