Airport AI

What Airport AI does

Airport AI is a conversational AI platform purpose-built for airport operators to automate passenger communications. Founded in 2016 and operating as a brand of 15below Ltd from Brighton, England, the company serves 80+ airport customers globally, including Milan Airports, Melbourne Airport, and Frankfurt Airport. The platform addresses high volumes of repetitive passenger queries (flight status, FAQs, wayfinding, services) by deploying AI-powered chatbots that deliver real-time flight information, targeted marketing messages, online sales prompts, and traveler analytics. Airports using the platform are reported to resolve up to 90% of queries automatically, with implementation cycles under two months from integration to go-live.

The technical architecture combines an airport-specialized AI model — pre-trained on millions of airport-related conversations — with multi-channel deployment across website widgets, messaging apps (Facebook Messenger, WhatsApp, Twitter, Apple Messages for Business, WeChat), and voice assistants (Google Assistant, Amazon Alexa). The platform integrates directly with airport APIs and data sources for real-time flight information and supports hybrid agent workflows through integrations with Zendesk, Hootsuite, and Falcon. AI services are sourced from six sub-processors — OpenAI, Google, Microsoft, Mistral AI, Anthropic, and Meta — enabling jurisdictional data routing across EU and US infrastructure anchored on AWS and MongoDB in Ireland.

Airport AI generates revenue through enterprise SaaS subscriptions with quote-based pricing, sold via a direct enterprise field-sales motion targeting airport operators worldwide. The company was acquired in July 2025 by 15below Ltd, a Brighton-based company backed by LDC private equity, with the stated intent of building a unified communications platform spanning airlines and airports. Post-acquisition, Airport AI continues to operate as a brand within the 15below group.

Name

Airport AI

Legal name

15below Ltd

Website

https://airport.ai

Company type

Private

Founded year

2016

Operating status

Acquired

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Unverified inference — Conversational AI Platform for Aviation

NAICS

Airport Operations (48811), Other Support Activities for Air Transportation (488190)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Aircraft Parts & Auxiliary Equipment, Nec (3728)

akta.pro primary industry

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

akta.pro secondary industry

AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

Keywords

• Conversational AI platform
• Airport technology
• Passenger communication software
• Enterprise chatbot platform
• Travel industry AI

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D

Revenue model

1. AI Platform Subscription/SaaS: AI-powered customer service platform for airports delivered as a SaaS solution. The platform includes chatbot deployment, integration services, and ongoing support. Revenue is generated through platform subscriptions with enterprise pricing based on airport size and query volume. Implementation services (go live in under 2 months) are included in the offering.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

The provided input contains no substantive source content about Airport AI — only an internal reasoning block from a prior extraction attempt with no verifiable source identifiers (WX-prefixed IDs). No reliable description of the company's products or services can be supported from the supplied material.

Product overview

Airport AI is a single unified product — a conversational AI platform specifically designed for airports to automate passenger communications. The platform serves as a customer service solution that uses AI to inform travelers (real-time flight info, FAQs), engage travelers (targeted marketing, online sales via chat), and gather data (user insights, question analytics). It includes built-in support agent capabilities and analytics for continuous improvement. The product integrates across multiple channels including website widgets, messaging apps (Facebook, WhatsApp, Twitter, Apple Messages for Business, WeChat), and voice assistants (Google Assistant, Amazon Alexa). Integration with third-party support platforms (Zendesk, Hootsuite, Falcon) is also supported for agent escalation when automation cannot resolve queries.

Differentiator

Problem solved

Functional benefit

Products and services

• Unverified — Airport AI platform No product or service information from a verifiable source was provided in the input.

Quantifiable outcome

• Up to 90% of queries can be resolved automatically
• +1 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• 15belowcoreStrategic or Co-development Partner · 8 July 202515below, backed by LDC (private equity), acquired Airport AI in July 2025 to build the first connected communications solution for air travel. The acquisition aims to create a unified communications platform combining 15below's existing solutions with Airport AI's conversational AI technology. The integration is expected to accelerate scalability and deployment of intelligent, personalized travel solutions worldwide, improving real-time passenger information and closing communication gaps across the travel ecosystem.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS provides IT hosting and cloud infrastructure services. Data processing activities are located in Ireland.
• MongoDB Inc.coreTechnology or IntegrationMongoDB provides database services for the platform. Data processing activities are located in Ireland.
• Google LLCcoreTechnology or IntegrationGoogle provides AI services for the platform. Data processing activities are located in the European Union.
• Microsoft CorpcoreTechnology or IntegrationMicrosoft provides AI services for the platform. Data processing activities are located in the European Union.
• Mistral AI SAScoreTechnology or IntegrationMistral AI provides AI services for the platform. Data processing activities are located in the European Union.
• OpenAI Global, LLCcoreTechnology or IntegrationOpenAI provides AI/LLM services for the platform. Data processing activities are located in the United States of America.
• Meta Platforms, Inc.coreTechnology or IntegrationMeta provides AI services and platform integration for messaging channels (Facebook Messenger). Data processing activities are located in the United States of America.
• Anthropic PBCcoreTechnology or IntegrationAnthropic provides AI services (Claude models) for the platform. Data processing activities are located in the United States of America.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• LivePerson: LivePerson is a conversational AI platform focused on customer service automation across messaging channels. It targets similar enterprise use cases (chatbot + human handoff) and has integrated with large travel brands, making it a comparable peer in conversational AI for customer experience.
• [24]7.ai: [24]7.ai is an AI-driven customer service and CX platform providing chatbots, virtual agents, and intent prediction for enterprise clients. Overlaps with Airport AI in enterprise-grade conversational automation and omnichannel deployment.
• Kore.ai: Kore.ai is an enterprise conversational AI platform providing AI agents and virtual assistants across customer service, HR, and IT. Comparable to Airport AI in core technology (LLM-based, multi-channel, agent escalation) but serves multiple verticals rather than specializing in airports.
• Yellow.ai: Yellow.ai is an enterprise conversational AI platform offering multi-language customer support automation across channels. Comparable in LLM-based architecture and enterprise CX focus; differs by serving horizontal verticals rather than aviation specifically.
• Aisera: Aisera is an enterprise generative AI platform for customer service and IT support automation, with AI agent capabilities similar to Airport AI's automated query resolution and agent handoff features.
• boost.ai: boost.ai is a conversational AI platform specializing in enterprise virtual agents with high automation rates (similar to Airport AI's 90% claim). It is closely comparable in product capabilities — pretrained models, multi-language, omnichannel — though it focuses on financial services and other verticals rather than aviation.
• Intercom: Intercom is an AI-first customer service platform (Fin AI agent) delivering multi-channel automated support to enterprise customers. It competes for the same conversational AI budget that airports would allocate, though Intercom serves horizontal markets rather than aviation specifically.

Broad incumbents

• Zendesk: Zendesk is a leading customer service and CX platform that has launched AI agents and conversational automation integrated with its support suite. Airport AI integrates with Zendesk, indicating overlap in the same conversational support buyer use case but at a much broader horizontal scale.
• Genesys: Genesys is a large enterprise CX and contact center platform with AI-powered virtual agents and omnichannel routing. It competes for enterprise customer service automation dollars, including in transportation and travel verticals where Airport AI operates.
• Salesforce (Service Cloud / Agentforce): Salesforce Service Cloud and Agentforce provide AI-powered customer service automation, omnichannel support, and agent assistance for large enterprises. As a broad incumbent with deep airport/airline CRM deployments, it represents a meaningful competitive constraint on standalone conversational AI platforms like Airport AI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/airportai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Airport AI