Actifai
Actifai is an AI platform purpose-built for broadband and telecom service providers, offering five specialized AI agents (Engage, Digital, Support, Retention, Upsell) that automate sales, support, retention, and upsell workflows across the subscriber lifecycle for ISPs in North America and Europe.
- Company typePrivate
- Founded2019
- HeadquartersWashington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Actifai does
Actifai is a Washington D.C.-based AI platform purpose-built for broadband and telecommunications service providers. The company sells a subscription-based product suite comprising five specialized AI agents — Engage, Digital, Support, Retention, and Upsell — that operate across the subscriber lifecycle, from acquisition and sales through service activation, customer care, retention, and upgrades. Underlying the platform is broadband-specific machine learning trained on millions of real sales and support interactions, with an optional Auto enhancement that allows agents to execute provider-approved tasks autonomously under customer-defined controls.
The platform integrates with providers' existing billing, sales, customer support, and retention systems and delivers quantified outcomes including ARPU lifts of 5-20%, retention improvements of 6-11%, conversion gains up to 30%, and a reported average customer ROI of 22x. Actifai sells primarily through direct enterprise sales and inside sales to broadband ISPs, supplemented by channel partnerships with industry associations NCTC and NRECA that extend reach to rural and regional providers. Following its March 2026 acquisition by Innovative Systems, Actifai operates as a wholly owned subsidiary while its AI engine is being integrated with Innovative Systems' eLation subscriber management platform.
Actifai firmographics
Firmographics- Name
- Actifai
- Legal name
- Actif.ai, Inc.
- Website
- https://actif.ai
- Company type
- Private
- Founded year
- 2019
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Actifai is an AI platform purpose-built for broadband and telecom service providers, offering five specialized AI agents (Engage, Digital, Support, Retention, Upsell) that automate sales, support, retention, and upsell workflows across the subscriber lifecycle for ISPs in North America and Europe.
- Ownership category
- akta.pro rank
Actifai industry classification
Industry- Product category
- Telecom AI Customer Engagement Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Actifai is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Actifai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- AI Platform Subscription: Subscription-based access to Actifai's AI agents for broadband providers, with the platform integrated into their operational workflows for sales, support, and retention automation.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Actifai product offering
Product offeringCore offering
Actifai provides an AI platform purpose-built for broadband and telecom service providers, comprising five specialized AI agents—Engage Agent, Digital Agent, Support Agent, Retention Agent, and Upsell Agent—that automate and personalize the entire subscriber lifecycle from acquisition through retention. The platform is trained on millions of real broadband sales and support interactions and integrates with provider billing, sales, support, and retention workflows.
Product overview
Actifai offers a unified AI platform for broadband and telecom service providers, comprising five specialized AI agent modules: Engage Agent, Digital Agent, Support Agent, Retention Agent, and Upsell Agent. These agents work together to power the entire subscriber lifecycle—from acquisition and sales through customer support, retention, and upsell/cross-sell opportunities. The platform is trained on broadband-specific data and refined by millions of real sales and support interactions, with an optional 'Auto' enhancement feature that enables agents to execute provider-approved tasks autonomously.
Differentiator
Problem solved
Functional benefit
Products and services
- Engage Agent Turns inbound calls into satisfying customer experiences that convert by guiding sales reps in real time through discovery, plan selection, and checkout with live serviceability, subscriber context, and promotion rules. With optional Auto enhancement, can handle qualified calls end-to-end autonomously. Designed for broadband service provider sales teams.
- Digital Agent Brings Actifai's AI platform intelligence into online checkout flows, transforming static forms into guided journeys that dynamically personalize every step based on location, serviceability, customer needs, and intent. With Auto enhancement, customers can complete purchases conversationally. Built for broadband provider ecommerce channels.
- Support Agent Applies broadband-specific AI to resolve customer issues quickly and consistently by authenticating subscribers, running diagnostics, rebooting or re-provisioning equipment, and delivering clear explanations, often without human intervention. With Auto enhancement, handles troubleshooting conversationally in voice or chat. Built for ISP customer support operations.
- Retention Agent Helps broadband providers retain customers by identifying churn risks using real-time subscriber data and proven predictors, then recommending or autonomously executing targeted plan adjustments, service changes, or incentives to improve satisfaction and loyalty.
- Upsell Agent Unlocks new subscriber revenue for broadband providers by identifying which customers are ready for upgrades, pinpointing what to offer and how to motivate the sale. Equips reps with targeted, personalized offers and dynamic selling points. With Auto enhancement, autonomously presents offers, answers questions, and closes sales.
- Actifai AI Platform An AI platform for broadband and telecom providers that powers sales and support experiences using broadband-trained AI agents. The platform gathers customer data points and applies learnings from millions of real subscriber interactions to personalize experiences, augmented by optional Auto enhancement for autonomous task execution.
Quantifiable outcome
- 5-20% ARPU boost
- +7 more outcomes
Companies that use Actifai
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles2 records
Actifai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
Actifai partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Innovative SystemsflagshipInnovative Systems acquired Actifai in March 2026, integrating Actifai's AI engine with Innovative Systems' eLation subscriber management platform. The acquisition aims to accelerate AI-driven automation across billing, sales, customer support, and retention for broadband service providers. Actifai operates as a wholly owned subsidiary under CEO Ned Brody, with both companies collaborating on delivering agentic AI workflows across operational environments.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Actifai competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta provides AI agent-assist and autonomous contact center AI for sales and support teams. It is a direct peer in offering real-time AI guidance and autonomous task execution for customer engagement workflows, though its vertical focus spans multiple industries rather than being telecom-specific.
- Sierra: Sierra builds AI agents purpose-built for customer service across enterprise brands. Comparable to Actifai's Engage/Support/Retention agents, Sierra focuses on conversational AI that resolves customer issues and completes transactions autonomously, though without Actifai's broadband-vertical specialization.
- Cognigy: Cognigy is an enterprise conversational and agentic AI platform for automating customer service across voice and chat. It is a direct competitor in AI agent platforms for contact centers, with broader vertical coverage than Actifai's broadband focus.
- Kore.ai: Kore.ai provides a conversational AI and agent platform for enterprise customer service and employee experiences. Comparable to Actifai's multi-agent suite, it offers no-code AI agents, voice/chat automation, and integrations across industries including telecom.
- Ada: Ada is an AI-powered customer service automation platform that resolves customer inquiries across channels. Comparable to Actifai's Digital and Support agents, it provides autonomous AI agents for enterprises, though with broader vertical coverage rather than broadband-specific tuning.
- Yellow.ai: Yellow.ai offers an enterprise-grade conversational AI platform with voice and chat agents for sales, support, and customer experience. It is comparable to Actifai in delivering multi-agent automation for the customer lifecycle, with broader vertical reach.
Broad incumbents
- LivePerson: LivePerson is an established messaging and conversational AI platform for enterprise customer engagement. It is a broad incumbent offering overlapping agent-assist and chatbot capabilities to large enterprises including telecom, but as part of a wider portfolio rather than broadband-specialized.
- Genesys: Genesys is a leading cloud contact center platform with embedded AI for agent assist, routing, and workforce engagement. It serves telecom operators among many other verticals, representing a broad incumbent alternative to Actifai's specialized broadband AI agents.
- NICE Ltd. NICE provides enterprise contact center software with AI-driven agent assist, analytics, and CX automation. It competes with Actifai for telecom and cable operator CX budgets as a broad incumbent offering similar functionality within a much larger platform portfolio.
- Salesforce (Einstein / Agentforce): Salesforce offers Einstein AI and Agentforce for autonomous AI agents across sales, service, and marketing workflows. As a broad CRM and CX incumbent, it competes for the same broadband provider budgets Actifai targets, leveraging deep installed CRM bases rather than vertical specialization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Actifai social profiles
Digital presenceActifai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Actifai leadership team
Management profileNumber of profiles
Profiles4 records
Actifai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Actifai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Actifai
What does Actifai do?
Actifai provides an AI platform purpose-built for broadband and telecom service providers, comprising five specialized AI agents—Engage Agent, Digital Agent, Support Agent, Retention Agent, and Upsell Agent—that automate and personalize the entire subscriber lifecycle from acquisition through retention. The platform is trained on millions of real broadband sales and support interactions and integrates with provider billing, sales, support, and retention workflows.
Is Actifai a public or private company?
Actifai is a private company. It is classified as corporate owned and is currently acquired.
When was Actifai founded?
Actifai was founded in 2019. It employs 11 to 50 people.
Where is Actifai based?
Actifai is headquartered in Washington, United States, in the North America region.
How does Actifai make money?
One revenue line is on record: AI Platform Subscription.
Who are Actifai's main competitors?
Direct peers on record are Cresta, Sierra, Cognigy, Kore.ai, Ada and Yellow.ai. Broad incumbents are LivePerson, Genesys, NICE Ltd. and Salesforce (Einstein / Agentforce).
Does Actifai have an API?
No public API is recorded for Actifai.
What industry is Actifai in?
Actifai's product category is Telecom AI Customer Engagement Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 518 and its SIC code is 7372.