What Refundor does

Refundor SIA is a Latvia-based, privately held online claims platform founded in 2018 that helps individual air passengers recover statutory compensation of up to €600 per disrupted flight under EU Regulation 261/2004 and UK Regulation UK261. The company targets travelers worldwide whose flights to, from, or within Europe (including Iceland, Norway, and Switzerland) have been delayed by three or more hours, cancelled with less than 14 days' notice, or overbooked. Operations are delivered through a direct-to-consumer website where customers submit boarding passes and ticket information via an online claim form, with the company handling all communications, negotiation, and legal action on the customer's behalf. The platform supports English, Spanish, Italian, Latvian, and Russian.

The core operational technology is the Claimotion.com computer system, which automates key steps in the claims workflow and enables claims to be sent to airlines faster than manual handling would allow. Refundor supplements this technology with a network of law firm partnerships in the UK, Hungary, Netherlands, and Germany to pursue court action when airlines refuse to pay. The company has reported a 100% court success rate, with roughly half of contested cases settling before court. Most claims resolve within 2-3 months; National Enforcement Body involvement can extend timelines by an additional 2-3 months, and court cases may take 1-2 years.

The business model is contingency-based with no upfront fees. Refundor charges 25% plus a €25 flat fee only upon successful compensation recovery — for a €400 award the customer receives €275 and Refundor retains €125, with no hidden administration charges. The company is bootstrapped with no external investors, parent company, or funding rounds disclosed, and acquires customers primarily through content marketing, SEO-optimized airline-specific landing pages, and organic social media (Pinterest, Instagram, Facebook, Twitter). Headcount sits in the 11-50 range and revenue figures are not publicly disclosed.

Name

Refundor

Legal name

Refundor SIA

Website

https://refundor.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Refundor SIA is a Latvia-based, bootstrapped direct-to-consumer online platform, founded in 2018, that helps individual air passengers worldwide claim up to €600 in compensation under EU261 and UK261 for delayed, cancelled, or overbooked flights on a no-win-no-fee basis.

Ownership category

akta.pro rank

Product category

Flight Compensation Claims Services

NAICS

Travel Arrangement and Reservation Services (5615)

akta.pro primary industry

Airline Payments, Fraud & Chargeback Management (THALABAJ)

akta.pro secondary industry

Fraud Prevention, Risk Scoring & Chargeback Management (THALAHAF)

Keywords

• Flight compensation claims
• Airline passenger rights
• EU261 regulation claims
• Flight delay compensation
• Denied boarding claims

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Flight Compensation Claims: Contingency-based fee structure. Company pursues compensation claims on behalf of passengers and retains a percentage (25% plus €25 flat fee) of successful recoveries. No upfront fees charged to customers. Revenue only generated when compensation is successfully collected.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Refundor is a direct-to-consumer online platform that helps air travelers claim up to €600 per passenger in compensation for flights that are delayed, cancelled, or overbooked under EU261 and UK261 regulations. It runs a no-win, no-fee service, charging 25% plus €25 only on successful recoveries, and handles the full claims lifecycle including airline negotiation and court action via partner law firms.

Product overview

Refundor operates as a single unified online platform providing flight compensation claims processing services for UK/EU air passengers. The core service helps travelers claim compensation under EU Regulation 261/2004 and UK Regulation UK261 when flights are delayed, cancelled, or overbooked. The company offers four integrated service modules covering flight delay compensation, flight cancellation compensation, denied boarding compensation, and extra expenses claims. All services are accessible through a single claim form on the platform, with the company handling the entire process from submission through airline negotiation to court action if necessary. Refundor operates on a no-win-no-fee basis, charging 25% + €25 only upon successful compensation recovery.

Differentiator

Problem solved

Functional benefit

Products and services

• Flight Delay Compensation Service Claims processing service helping passengers claim up to €600 in compensation when their flight is delayed by 3+ hours due to the airline's fault, operating under EU261 and UK261 regulations. Targeted at travelers on UK/EU routes.
• Flight Cancellation Compensation Service Service assisting passengers in obtaining compensation and refunds when their flight is cancelled less than 14 days before departure, under EU261/UK261 regulations.
• Denied Boarding / Overbooking Compensation Service Claims assistance for passengers denied boarding due to flight overbooking, with Refundor citing a 98% eligibility rate for this category. Targeted at any passenger bumped from a flight against their will.
• Extra Expenses Claim Service Service for claiming additional expenses (such as meals, hotels, and transport) incurred because of flight disruptions, on top of standard EU261/UK261 compensation.

Quantifiable outcome

• 100% court success rate with all court cases resulting in compensation plus court expenses recovered
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• Claimotion.comcoreTechnology or IntegrationRefundor uses the Claimotion.com computer system that automates many processes in the claims workflow. This enables claims to be sent to airlines much faster than manual handling and supports the company's operational efficiency.
• Law Firms (Legal Partners)coreImplementation/ SI/ Consulting PartnerRefundor partners with law firms and air passenger rights claims experts to take airlines to court when necessary. Current target markets for legal partnerships are UK, Hungary, Netherlands, and Germany. Partners handle court action against airlines on behalf of Refundor's clients.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AirHelp: The largest and best-known EU261/UK261 flight compensation claims service, operating globally with a no-win-no-fee model and in-house legal teams. Directly comparable to Refundor on target customer, value proposition, and contingency revenue model.
• EUclaim: Dutch-headquartered flight claims specialist with established EU261 expertise and an in-house legal team. Direct competitor in the Netherlands market where Refundor already maintains a legal-partner relationship.
• SkyRefund: European flight compensation claims service covering delays, cancellations, and denied boarding under EU261. Overlaps with Refundor across products, customer persona, and contingency-based revenue model.
• Flightright: Germany-based flight compensation claims company pursuing EU261 claims on a contingency-fee basis. Directly comparable product offering, customer segment, and country footprint to Refundor's German legal-partner market.
• ClaimCompass: European flight compensation claims service operating a no-win-no-fee model against airlines. Directly comparable on target customer (disrupted passengers), regulatory basis, and contingency fee structure.
• Botlhale Claims / Claim Your Flight: UK-focused EU261/UK261 flight claims service using a no-win-no-fee model. Directly comparable to Refundor's UK legal-partner market and overall claims-handling approach.

Emerging players

• Claim Genius: Smaller-scale EU261 claims operator pursuing passenger compensation on contingency. Comparable on regulatory basis and customer segment, though smaller market presence than top-tier competitors.
• FlightDelayDB: Data-driven flight disruption database and eligibility-checking service that surfaces EU261 claims to users. Comparable value proposition at the eligibility-check stage of the funnel that drives Refundor's lead capture.

Broad incumbents

• Bott and Co: Established UK law firm with a dedicated flight delay and denied-boarding claims practice. Broad incumbent that overlaps with Refundor on airline-disruption claims, but operates from a wider legal-services platform.

Regional players

• LexLaw: UK legal-services firm handling flight delay and denied-boarding claims. Regionally focused on the UK market where Refundor already operates via local legal partners.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/refundor
• Facebookfacebook.com/refundor
• Instagraminstagram.com/refundor
• Pinterestpinterest.com/refundor
• LinkedInlinkedin.com/company/refundor

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Refundor