What Parcel Tracker does

Parcel Tracker, operated by Deepfinity LTD (registered in England and Wales, company number 10341207), is a SaaS platform for parcel management in buildings and organizations, branded as the digital layer for "last-yard logistics." The platform serves mailroom, reception, warehouse, internal logistics, and freight-forwarding operations across verticals including office, residential, higher education, student accommodation, healthcare, government and defense, and warehouse. Functional capabilities cover scan-based parcel check-in, AI-powered OCR label extraction, recipient notification, secure collection with proof-of-delivery, digital audit logs, multi-hop routing across internal and external sites, and PO number reconciliation.

The underlying technology combines on-device neural networks for sub-second parcel label extraction with cloud-based large language models for data interpretation, forming a hybrid AI architecture. The platform exposes mobile apps for iOS and Android, a web dashboard, a public REST API with a JavaScript SDK, and integrations with 900+ external carriers plus notification channels (Slack, Microsoft Teams, Zapier, SMS, email). AI capabilities span computer vision, NLP, process automation, and autonomous agentic operational modes slated for Q2 2026 enterprise availability. The company is ISO 27001:2022 certified, SOC 2 Type II compliant, GDPR compliant, and an approved UK Crown Commercial Service provider.

Revenue is generated through a freemium-to-subscription SaaS model anchored by a free tier (up to 100 parcels per month) and a paid Professional Plan with details quote-based, distributed via a hybrid go-to-market combining self-serve PLG (14-day Pro trial, SEO-driven organic acquisition at 45,000 monthly visitors) with enterprise field sales. The reported customer base exceeds 1,000 institutional accounts spanning SMBs and named enterprise and government logos including NASA, U.S. Air Force, Marriott, Stryker, Vita Group, 180 Strand, Christ Church University of Oxford, and Mailbox. The company is privately held with a disclosed 1-10 employee headcount and a single seed funding round led by Charlotte Street Capital in December 2020.

Name

Parcel Tracker

Legal name

Deepfinity LTD

Website

https://parceltracker.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Parcel Tracker is a SaaS parcel management platform for buildings and organizations, using hybrid edge AI and cloud LLMs to automate mailroom, reception, warehouse, and internal logistics operations across 1,000+ institutional customers including government, healthcare, and hospitality accounts.

Ownership category

akta.pro rank

Product category

Mailroom and Parcel Management Software

NAICS

Couriers and Express Delivery Services (49211), Couriers and Messengers (492)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industry

Carrier-Owned Parcel Locker Networks (TLAAAMAA)

Keywords

• Parcel management software
• Mailroom management platform
• AI-powered OCR scanning
• Package tracking SaaS
• Last-yard logistics

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Parcel Tracker operates a subscription-based SaaS model with tiered pricing. After a 14-day trial of the Professional Plan, users can continue with a free tier (up to 100 parcels/month) or upgrade to paid plans with additional features and volume allowances.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels12 records

Core offering

Parcel Tracker is a cloud-based SaaS platform that digitizes and automates parcel and mailroom operations for buildings, offices, campuses, and multi-tenant properties. The platform combines mobile apps (Mailroom, Reception, Warehouse, Internal Logistics), AI-driven label OCR scanning, recipient notifications, secure collection with QR codes, digital audit logs, and PO reconciliation. An AI-native logistics platform combining edge AI and cloud-based LLMs was announced for enterprise availability beginning Q2 2026.

Product overview

Parcel Tracker offers a unified parcel management platform that combines a core SaaS platform with specialized mobile apps (Mailroom App, Reception App, Warehouse App, Internal Logistics App) and purpose-built modules for specific workflows. The platform includes AI-powered data extraction features (AI-Driven Data Extraction, PO Number Extraction, Scan in Parcels), collection management (Contactless Parcel Collection, Secure Collections, Secure Kiosk Pickups, Parcel Rooms), operational tools (Multi-Hop Routing, Digital Delivery Log, Tags and Notes, Dispatch Parcels), communication features (Custom Notifications, Automate Notifications), and business intelligence (Analytics and Reporting, Customize Data). Enterprise functionality (SSO, MFA) is available as an add-on. The platform serves industries including Office, Residential, Higher Education, Student Accommodation, Healthcare, Government, and Warehouse, with solutions for Freight Forwarding and Receipts and Deliveries Automation.

Differentiator

Problem solved

Functional benefit

Products and services

• Parcel Tracker Platform Unified cloud-based parcel management SaaS solution enabling scan-based parcel check-in, recipient notification, secure collection, and proof-of-collection for offices, residential buildings, universities, healthcare facilities, and government sites.
• Mailroom App Mobile application purpose-built for mailroom teams to log inbound parcels, scan labels, manage deliveries, and handle check-in/check-out workflows at high volumes.
• Reception App Mobile application for reception and front-desk staff enabling quick scans, instant recipient alerts, queue reduction, and streamlined parcel handoff to visitors and employees.
• Warehouse App Mobile application providing real-time tracking of inbound and outbound goods for warehouse and distribution center staff managing goods receiving, shipment tracking, and inventory flow.
• Internal Logistics App Mobile application for tracking internal parcel movements from dock to desk across multiple locations, supporting complex multi-site logistics with end-to-end visibility.
• Receipts and Deliveries Automation Automated goods receiving solution that logs inbound parcels, collects proof of delivery, and reconciles received shipments against purchase orders using AI-powered PO number and SKU extraction.
• Freight Forwarding Logistics workflow solution for freight forwarding operations, streamlining parcel tracking, carrier coordination, and multi-site movement visibility across warehouses and forwarding operations.
• AI-Native Logistics Platform Agent-based logistics platform that combines on-device neural networks for sub-second parcel label extraction with cloud LLMs for data interpretation, supporting both human-in-the-loop and fully autonomous agentic operational modes for enterprise goods receiving and internal logistics.

Quantifiable outcome

• Up to 80% time savings on manual parcel management tasks
• +5 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature10 records

Partnerships

Three partnerships are on record, tiered minor and core.

• MADX DigitalminorGTM or Marketing Partner · 18 December 2025MADX Digital completed an SEO project for Parcel Tracker that successfully increased organic website traffic from 1,000 to 45,000 monthly visitors. The strategy focused on high-intent search terms related to mailroom management solutions to improve platform discoverability among organizations managing parcel operations.
• Crown Commercial ServicecoreChannel Partner/ Reseller/ DistributorParcel Tracker is an approved provider through the UK Crown Commercial Service, enabling government agencies to procure the platform through official government procurement frameworks.
• 900+ Carrier NetworkcoreTechnology or IntegrationParcel Tracker integrates with over 900 carriers for external courier delivery tracking, enabling centralized shipment visibility across multiple carrier relationships.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PackageX: PackageX is a cloud-based package management platform providing AI-powered OCR scanning, recipient notifications, and mailroom workflows for buildings - directly comparable to Parcel Tracker's core scan-in/notify/proof-of-collection stack.
• Parcel Pending: Parcel Pending (an ASSA ABLOY brand) offers smart package lockers and package management software for multifamily, student housing, and retail - overlapping strongly with Parcel Tracker's parcel rooms, kiosk pickups, and student accommodation use cases.
• Luxer One: Luxer One provides smart package room systems and resident notification software for apartments, student housing, and offices - closely aligned with Parcel Tracker's package rooms, QR-code collection, and resident/mailroom workflows.
• Notifii: Notifii delivers package tracking and resident notification software to multifamily and student housing properties, with mobile scanning and audit trails - directly competing for the same mailroom and parcel management use cases Parcel Tracker serves.
• Smiota: Smiota offers cloud-based package management with smart locker integration for residential, commercial, and student housing - competing head-to-head with Parcel Tracker in parcel room/notification/recipient matching workflows.
• Package Zen: Package Zen provides package tracking and notification software for property managers and offices, with carrier integrations and audit trails - a direct competitor in the mailroom and front-desk package management category.

Broad incumbents

• Quadient: Quadient is a large enterprise software vendor with mailroom, parcel lockers, and customer communication management offerings, serving regulated industries globally - a broad incumbent whose locker and mailroom products overlap with Parcel Tracker's secure collections and parcel rooms.
• Pitney Bowes: Pitney Bowes is an established global incumbent in mail, shipping, and inbound mail management software, serving large enterprises and government - a broader competitor whose inbound tracking and PO reconciliation capabilities partially overlap with Parcel Tracker's enterprise goods receiving product.

Emerging players

• 2N Telekomunikace: 2N (Axis Communications group) provides smart intercom and access control solutions with parcel delivery integrations for residential buildings - an emerging adjacent player that converges on the smart-building mail/parcel experience from the access-control side.
• ConnectPackage (Receivable): RingLogix offers property management and resident engagement software including package notification features for apartment communities - an emerging adjacent competitor serving the residential segment of Parcel Tracker's target market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/deepfinity
• YouTubeyoutube.com/@parceltracker
• Facebookfacebook.com/parceltrackerhq
• LinkedInlinkedin.com/company/deepfinity
• Instagraminstagram.com/parceltracker

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Parcel Tracker