Xcelerate Restoration Software

What Xcelerate Restoration Software does

Xcelerate Restoration Software (operated by Faise LLC, a Delaware LLC) is a privately held, bootstrapped vertical SaaS company providing a purpose-built job management, CRM, and analytics platform for restoration contractors across North America. The platform is cloud-native on Microsoft Azure and combines real-time job dashboards, a restoration-specific CRM with referral tracking and pipeline automation, a field-to-office mobile application with GPS and time-tracking, and SOP-driven workflow standardization across multi-location operations. A flagship differentiator is the native Verisk/XactAnalysis integration that synchronizes claim assignments, milestones, photos, and progress between the contractor's system and the insurance carrier's claim monitoring platform — bridging the documentation gap that defines insurance-driven restoration work. The company has achieved SOC 2 Type 2 compliance and operates a public Trust Center and status page, positioning for mid-market and franchise procurement reviews.

The product also includes a Growth package add-on that bundles website creation/hosting, Google Local Services Ads management, reputation management, and lead generation tools, effectively making Xcelerate both an operating system and a demand-generation service for its customers. Go-to-market is consultative sales anchored by a 'Book a Strategy Session' call-to-action, supplemented by content marketing through an editorial resource center and SEO-optimized websites. Revenue is generated entirely via subscription (core SaaS, Growth packages, add-ons) plus optional professional services, with quote-based pricing, Order Form scoping, and net-30 annual billing in US dollars. Named customers include Lightspeed Restoration (franchise anchor, partnership announced August 2023), CORE Environmental Solutions, Canbilt, and R1 (R1 Restoration).

The company is founder-led (CEO Rachel Stewart), headquartered in Mesa, Arizona, with 1–10 employees, no disclosed outside funding, and no subsidiaries. It has pursued a measured expansion path: a franchise partnership with Lightspeed Restoration (Aug 2023), native Verisk/XactAnalysis integration, SOC 2 Type 2 certification, AI chatbot functionality layered into Growth websites, and a brand/website refresh in October 2025. AI capabilities are limited to a chatbot feature plus rule-based process automation, with explicit accuracy disclaimers in the Terms of Service, indicating third-party LLM reliance rather than a proprietary AI stack.

Name

Xcelerate Restoration Software

Legal name

Faise LLC

Website

https://xlrestorationsoftware.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Xcelerate Restoration Software provides a purpose-built cloud-based job management, restoration-specific CRM, field-to-office mobile app, and analytics platform for restoration contractors across North America, with native Verisk/XactAnalysis insurance integration and add-on Growth marketing services.

Ownership category

akta.pro rank

Product category

Restoration Field Service Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

akta.pro secondary industry

Cloud DR, Backup & Business Continuity (BPAEACAJ)

Keywords

• Restoration job management
• Restoration contractor software
• Field service SaaS
• Restoration CRM platform
• Insurance claim integration software

Headquarters

HQ city

Mesa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (Core Platform): Recurring subscription revenue from job management software, CRM, dashboards & analytics, and platform access. Sold via Order Forms with annual or multi-year subscription terms. Base subscription scope defined by number of Authorized Users, storage, and other parameters per Order Form.
2. Growth Packages (Website & Marketing): Growth packages include creation and hosting of customer websites, Google Local Services Ads management, and ongoing digital marketing tools. Additional paid service on top of the core SaaS subscription.
3. Add-On Offerings: Additional features, functionality, or subscriptions purchased as add-ons to the core SaaS offering, as specified in applicable Order Forms.
4. Additional Services: Additional professional or implementation services purchased separately from the core SaaS subscription, defined in applicable Order Forms.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Xcelerate Restoration Software sells a cloud-based, purpose-built SaaS platform that combines restoration job management, a specialized CRM, dashboards & analytics, growth marketing tools, and a mobile field application to help water, fire, mold, and disaster restoration contractors run their operations. The platform is sold as an annual or multi-year subscription, scoped via Order Form parameters such as number of users and storage, with optional Growth packages for website creation, hosting, and digital marketing services.

Differentiator

Problem solved

Functional benefit

Products and services

• Job Management Software Purpose-built restoration software for organizing, streamlining, and scaling restoration business operations, providing real-time job visibility, scheduling, field-to-office sync, and multi-location management for restoration contractors.
• CRM Customer Relationship Management system designed specifically for restoration companies, including referral tracking, leaderboards, route planning, and pipeline visibility for converting leads, as well as centralized customer communication and job data.
• Dashboards & Analytics Analytics and reporting tools providing dashboards for tracking job profitability, operational metrics, and business performance across the restoration organization.
• Growth Marketing Growth-focused marketing solution generating leads for restoration contractors through professional websites, Google listings, city-specific landing pages, and built-in marketing tools including reputation management and lead generation.
• Growth Packages / Website Functionality Website creation and hosting services included in Growth packages, including assistance with Google Local Services Ads setup and AI chatbot functionality for customer interaction.
• Xcelerate Mobile App Mobile application for field crews to upload job notes, photos, and updates on-site, including time tracking, travel time recording, clock-in/clock-out, and location services for job-site proximity alerts and navigation.

Quantifiable outcome

• CORE Environmental Solutions went from 0 to $1.2 million in sales in the first 8 months of operations using Xcelerate
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature10 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• Lightspeed RestorationflagshipGTM or Marketing Partner · 16 August 2023Xcelerate selected as the preferred job management provider for Lightspeed Restoration franchise network (locations in Lexington KY, Mobile AL, and Covington LA). Lightspeed offers Xcelerate to its franchise owners as the standard technology platform. Described as a strategic partnership focused on operational excellence, enhanced project management, and service quality improvement. CEO Rachel Stewart of Xcelerate and Lightspeed leadership are quoted in the joint announcement.
• HubSpotcoreTechnology or IntegrationHubSpot integration enables restoration companies using Xcelerate to connect CRM and marketing activities, powering consistent outreach and contact management across platforms. Supports marketing automation and sales pipeline alignment for restoration businesses.
• MailchimpcoreTechnology or IntegrationMailchimp integration keeps outreach consistent and effective, enabling restoration companies to manage email campaigns and customer communication within their existing marketing workflows alongside Xcelerate's job management platform.
• Verisk (XactAnalysis)flagshipTechnology or IntegrationNative Verisk/XactAnalysis integration synchronizes claim assignments, field documentation, milestones, photos, and progress updates between the contractor's operational system and the insurance carrier claim platform. Automatically bridges the documentation gap that exists when restoration work is managed internally while carriers monitor claims through XactAnalysis.
• Microsoft AzurecoreTechnology or IntegrationXcelerate's entire infrastructure is hosted on Microsoft Azure cloud platform, trusted by enterprises, governments, and startups globally. Azure provides physical server security (key employees of Microsoft have physical access only). This infrastructure partnership underpins all Xcelerate services.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Jobber: Field service management software for home service businesses including restoration-adjacent trades. Competes with Xcelerate for the SMB restoration contractor's software wallet from a horizontal SMB angle.
• AccuLynx: Roofing and exterior contractor management platform with adjacent restoration workflows. Targets overlapping contractor buyer personas with project management, CRM, and insurance-driven features.
• ServiceTitan: Large, well-capitalized field-service management platform serving HVAC, plumbing, electrical, and increasingly restoration trades. Competes with Xcelerate on multi-location job management, dispatch, and reporting from a horizontal vantage point.
• Housecall Pro: Field-service management SaaS for home service businesses with scheduling, CRM, and invoicing. Serves many of the same SMB restoration buyers as Xcelerate from a broader trade-services positioning.

Direct peers

• JobNimbus: Job management and CRM software purpose-built for restoration and roofing contractors — the closest direct competitor to Xcelerate, with overlapping features in job tracking, insurance claim coordination, and field-to-office sync.
• DASH (by Contractor+): Restoration-focused job management platform serving mitigation and reconstruction contractors with job costing, documentation, and insurance workflows — directly overlaps Xcelerate's core restoration job management offering.
• Restoration Manager: Long-standing restoration job management software used by mitigation and reconstruction contractors. Competes head-to-head with Xcelerate on documentation, claim coordination, and project tracking.
• Albi: Restoration-specific operations platform offering project management, documentation, and collaboration tools for restoration contractors — directly comparable to Xcelerate's vertical positioning.

Emerging players

• MHelpDesk: Field service management software for small and mid-sized contractors. Provides scheduling, dispatch, and invoicing with partial overlap to Xcelerate's job management offering for smaller restoration accounts.
• iRestore (by AutoReturn): Restoration management software focused on mitigation and reconstruction workflows with job tracking and insurance documentation — partial overlap with Xcelerate's restoration-specific capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/XcelerateSoftw1
• Facebookfacebook.com/xceleraterestoration
• LinkedInlinkedin.com/company/xcelerate-restoration-software

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xcelerate Restoration Software