Mhelpdesk
mHelpDesk is a cloud-based field service management SaaS platform that provides CRM, scheduling, dispatch, work-order, invoicing, and payment-processing tools to SMB service businesses across HVAC, plumbing, electrical, cleaning, and related verticals in North America.
- Company typePrivate
- Founded2009
- HeadquartersSterling, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Mhelpdesk does
mHelpDesk, Inc. is a privately held Delaware C-Corporation that sells an all-in-one, cloud-based field service management (FSM) SaaS platform aimed at small and mid-sized service businesses in North America. The product bundles CRM, scheduling and dispatch, work-order management, quoting and estimating, invoicing, asset/equipment tracking, GPS, and an SMS notification module, with native iOS and Android apps for field technicians. The company serves verticals including HVAC, plumbing, electrical, cleaning, pest control, lawn care, IT/computer repair, chimney sweeps, pool service, and security installation, with named SMB customers such as Feeny Power, Alpine Refrigeration, Hometown Heat Pumps, Rob's Window Glass & Repair, and PCRx.
The platform is built around a hosted, remotely accessible Service Management Software stack operated by mHelpDesk, with payment processing delivered through integrations — primarily WePay (a JPMorgan Chase company, PCI-DSS Level 1) and Square (announced 2019-09-18) — alongside SSO partnerships with HomeAdvisor and Intuit. Reported scale signals include $2B+ in cumulative job value processed and 51M+ jobs managed through the platform, though these metrics reflect customer GMV and activity volume rather than company revenue. The company maintains compliance with PCI-DSS via WePay for its payments module.
Revenue is generated through monthly or annual subscriptions, transaction fees from payment processing, an SMS add-on with overage charges, and professional services for data migration. Pricing is not publicly disclosed; the company uses a quote-based model with a self-serve free trial and direct sales supported by toll-free phone (888-558-6275) and email. The go-to-market blends inside sales with product-led trial onboarding and one-on-one "success coach" support. Operations are run from a small team (11–50 employees) at 130 E Washington St Ste 1100, Indianapolis, IN, with the company incorporated in 2009 and operating as a bootstrapped entity aside from a single $500,000 round from Middleland Capital in 2014.
Mhelpdesk firmographics
Firmographics- Name
- Mhelpdesk
- Legal name
- mHelpDesk, Inc.
- Website
- https://mhelpdesk.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- mHelpDesk is a cloud-based field service management SaaS platform that provides CRM, scheduling, dispatch, work-order, invoicing, and payment-processing tools to SMB service businesses across HVAC, plumbing, electrical, cleaning, and related verticals in North America.
- Ownership category
- akta.pro rank
Mhelpdesk industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)
- akta.pro secondary industry
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
Keywords
Where Mhelpdesk is headquartered
LocationHeadquarters
- HQ city
- Sterling
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Mhelpdesk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Software: Monthly or annual subscription fees for access to the field service management platform. Membership fees are fully earned upon payment. Billing occurs on a calendar day corresponding to the commencement of the paid membership period.
- Payment Processing: Transaction fees from payment processing through mHelpDesk Payments powered by WePay/JP Morgan Chase. PCI compliant payment processing for home service professionals.
- SMS Add-On: Optional SMS text messaging feature with overage fees when users exceed their text message limit. Carrier text messaging rates may also apply.
- Migration Services: Additional fees for data migration services including importing business data, exporting data, and bulk deletion services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based pricing tailored to business size and needs |
| Freemium | Pay-as-you-go | Free trial available for new customers |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Mhelpdesk product offering
Product offeringCore offering
mHelpDesk sells an all-in-one cloud-based field service management software platform for small and mid-sized service businesses. The platform automates customer contact, scheduling, dispatching, work orders, invoicing, and payment processing, with complementary native iOS and Android mobile apps that allow field technicians to manage estimates, work orders, and invoices on the go. It is targeted at home services, contractors, HVAC, plumbing, electrical, cleaning, pest control, and similar field service verticals in the U.S. and Canada.
Product overview
mHelpDesk is an all-in-one field service management software platform designed for home services, contractors, and HVAC businesses. The core platform includes Field Service CRM, Service Scheduling Software, Work Order Software, Invoice Software, Quote Management, Contact Management, Dispatch Software, and Asset Tracking. Add-on modules include mHelpDesk Payments (powered by WePay/Square for payment processing) and SMS Software for customer notifications. The mHelpDesk Mobile App extends capabilities to field technicians for managing jobs on-the-go. The platform automates customer contact, scheduling, communication, and billing workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- mHelpDesk Field Service Management Software All-in-one cloud-based SaaS field service management platform that automates customer contact, scheduling, dispatching, work order tracking, invoicing, and billing for SMB service companies in trades such as home services, contracting, HVAC, plumbing, electrical, cleaning, and pest control.
- mHelpDesk Payments PCI-DSS Level 1 compliant payment processing solution for service professionals using mHelpDesk, powered by WePay (a JP Morgan Chase company) and integrated with Square, enabling secure in-field and office payment acceptance.
- mHelpDesk Mobile App Native mobile application for iOS (App Store) and Android (Google Play) that lets field technicians manage estimates, work orders, and invoices with built-in calling, texting, emailing, and offline capabilities.
- SMS Software (Text Messaging Add-On) Optional SMS/text messaging module that sends appointment reminders and customer notifications, with usage-based overage fees and opt-out support.
Quantifiable outcome
- $2B+ worth of jobs completed in mHelpDesk
- +2 more outcomes
Companies that use Mhelpdesk
Customer profileNamed customers5 records
Segments12 records
Ideal customer profiles1 record
Mhelpdesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature10 records
Mhelpdesk partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- WePay (JP Morgan Chase)coremHelpDesk partners with WePay, a JP Morgan Chase company, to power mHelpDesk Payments solution for home service professionals. mHelpDesk Payments is fully PCI compliant through WePay, a PCI-DSS Level 1 compliant platform. WePay is a leader in fraud detection and security, providing payment processing services for both US and Canadian users.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Mhelpdesk competitors and assessment
Company assessmentEmerging players
- Connecteam: Employee management and mobile workforce platform for deskless workers. Adjacent to mHelpDesk in mobile-first SMB field operations, but with broader employee scheduling and HR emphasis rather than field service CRM.
Direct peers
- ServiceMax: Field service management platform with work order, asset, and dispatch capabilities. Comparable in scheduling and work order functionality to mHelpDesk, though it skews toward larger asset-intensive enterprises.
- ServiceTrade: Commercial service contractor FSM platform with work order, scheduling, and customer management features. Adjacent to mHelpDesk but skewed toward commercial fire/life safety and mechanical contractors.
- Workiz: Field service management platform for locksmiths, HVAC, plumbing, appliance repair, and similar trades. Closely comparable product surface to mHelpDesk with mobile-first field workflows and built-in payments.
- Jobber: FSM software for small home service businesses including field service CRM, scheduling, invoicing, and customer communication. Overlaps heavily with mHelpDesk in features, verticals served, and SMB ICP.
- Kickserv: FSM software targeting small service businesses across HVAC, plumbing, electrical, and cleaning. Direct peer in product positioning, vertical focus, and SMB customer profile.
- Housecall Pro: FSM SaaS for home service businesses covering scheduling, dispatch, invoicing, and payments. Closest direct peer to mHelpDesk in target customer (SMB trades) and product scope, with transparent SaaS pricing and aggressive PLG motion.
- FieldEdge: FSM software purpose-built for HVAC, plumbing, and electrical contractors. Direct competitor in the same primary verticals as mHelpDesk, with similar dispatch, work order, and customer management modules.
- ServiceTitan: Largest venture-backed FSM platform targeting commercial and residential trades (HVAC, plumbing, electrical). Directly competes with mHelpDesk in field service CRM, scheduling, dispatch, and payments, but at a substantially larger scale and price point.
Broad incumbents
- Salesforce Field Service: Field service offering inside the Salesforce CRM/Service Cloud ecosystem. Overlaps with mHelpDesk's scheduling, dispatch, and mobile worker capabilities but is a feature within a broader enterprise platform, not a standalone SMB solution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Mhelpdesk social profiles
Digital presenceMhelpdesk compliance and trust
Trust signalCompliance1 record
Mhelpdesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mhelpdesk leadership team
Management profileNumber of profiles
Profiles3 records
Mhelpdesk funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mhelpdesk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mhelpdesk
What does Mhelpdesk do?
mHelpDesk sells an all-in-one cloud-based field service management software platform for small and mid-sized service businesses. The platform automates customer contact, scheduling, dispatching, work orders, invoicing, and payment processing, with complementary native iOS and Android mobile apps that allow field technicians to manage estimates, work orders, and invoices on the go. It is targeted at home services, contractors, HVAC, plumbing, electrical, cleaning, pest control, and similar field service verticals in the U.S. and Canada.
Is Mhelpdesk a public or private company?
Mhelpdesk is a private company. It is classified as venture growth investor backed and is currently operating.
When was Mhelpdesk founded?
Mhelpdesk was founded in 2009. It employs 1 to 10 people.
Where is Mhelpdesk based?
Mhelpdesk is headquartered in Sterling, United States, in the North America region.
How does Mhelpdesk make money?
Four revenue lines are on record. Subscription Software is the primary driver. The others are payment Processing, SMS Add-On and migration Services.
Who are Mhelpdesk's main competitors?
Connecteam is listed as an emerging player. Direct peers are ServiceMax, ServiceTrade, Workiz, Jobber, Kickserv, Housecall Pro, FieldEdge and ServiceTitan. Salesforce Field Service is listed as a broad incumbent.
Does Mhelpdesk have an API?
No public API is recorded for Mhelpdesk.
What industry is Mhelpdesk in?
Mhelpdesk's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAFAL, Field Service CRM (Dispatch, Scheduling & Mobile Service), with a secondary code of BPAAACAG, Field Service Dispatch & Remote Troubleshooting. Its NAICS code is 51821 and its SIC code is 7372.